The Ergonomics Society The Society's Lecture 1996 Ergonomics and the quality movement

References

• ACKOFF , R. C. and EMERY , F. E. 1972 . On Purposeful Systems , Chicago : Aldine-Atherton .
   Google Scholar
• ASHBY , W. R. 1956 . An Introduction to Cybernetics , London : Chapman and Hall .
   Google Scholar
• AXELSSON , J. R. C. 1994 . Ergonomic Aspects on Design and Quality . IEA'94 , 4 : 18 – 21 .
   Google Scholar
• BECKER , S. W. , GOLOMSKI , W. A. J. and LORY , D. C. 1994 . TQM and organization of the firm: theoretical and empirical perspectives . Quality Management Journal , January : 18 – 24 .
   Google Scholar
• BLEST , J. P. , HUNT , R. G. and SHADLE , C. C. 1992 . Action teams in the total quality process: experience in a job shop . National Productivity Review , : 195 – 202 . Spring
   Google Scholar
• BRADY , W. and DRURY , C. G. 1969 . The dependence of the coefficient of variation of a work time distribution on the number of elements in the work task . International Journal Production Research , 7 : 311 – 315 .
   Google Scholar
• BRENNAN , L. 1990 . “ The human dimension to statistical process control within advanced manufacturing systems ” . In Ergonomics of Hybrid Automated Systems II , Edited by: Karwowski , W. and Rahimi , M. 527 – 534 . London : Elsevier Science .
   Google Scholar
• BROWN , O. The challenge: strategies for overcoming obstacles to change . Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting—1995 . Santa Monica, CA. pp. 771 – 774 . Human Factors and Ergonomics Society .
   Google Scholar
• CARLOPIO , J. 1990 . “ Further development of the human factors satisfaction questionnaire ” . In Ergonomics ofHybrid Automated Systems II , Edited by: Karwowski , W. and Rahimi , M. 455 – 462 . London : Elsevier Science .
   Google Scholar
• CHRISTIANSEN , J. M. 1987 . “ Human factors profession ” . In Handbook of Human Factors , Edited by: Salvendy , G. 1 – 17 . New York : John Wiley .
   Google Scholar
• CORLETT , E. N. 1995 . “ Methods in context: the future ” . In Evaluation of Human Work , 2nd edn , Edited by: Wilson , J. and Corlett , E. N. 1097 – 1108 . London : Taylor & Francis .
   Google Scholar
• COSTIGAN , R. D. 1995 . Adaptation of traditional human resources processes for total quality environments . Quality Management Journal , : 7 – 23 . Spring
   Google Scholar
• DAVIS , A. G. and TAYLOR , J. C. 1972 . Design of Jobs , Harmondsworth : Penguin Books .
   Google Scholar
• Management theory and total quality: improving research and practice through theory development . Academy of Management Review 1994 , 1994 ( 19 ) 392 – 418 .
   Google Scholar
• DEMING , W. E. 1986 . Out of the Crisis , Cambridge, Mass : Massachusetts institute of Technology .
   Google Scholar
• DILWORTH , J. B. Strategic and tactical issues in just-in-time manufacturing . Proceedings of the 1985 Annual Conference Association for Manufacturing Excellence Inc .
   Google Scholar
• DOBYNS , L. and CRAWFORD-MASON , C. 1991 . Quality or Else. The Revolution in World Business , Boston : Houghton Mifflin Co .
   Google Scholar
• DRURY , C. G. 1990 . “ The ergonomics audit ” . In Contemporary Ergonomics , Edited by: Lovesey , E. J. 400 – 405 . London : Taylor & Francis .
   Google Scholar
• DRURY , C. G. 1991 . Ergonomics practice in manufacturing . Ergonomics , 34 : 825 – 839 .
   Web of Science ®Google Scholar
• DRURY , C. G. 1992 . “ Inspection performance ” . In Handbook of Industrial Engineering , 2nd edn , Edited by: Salvendy , G. 2282 – 2314 . New York : John Wiley .
   Google Scholar
• DRURY , C. G. 1994 . “ Function allocation in manufacturing ” . In Contemporary Ergonomics , Edited by: Robertson , S. A. 2 – 16 . Taylor & Francis .
   Google Scholar
• DRURY , C. G. Ergonomics and quality . Proceedings ofthe IEA World Conference 1995 (ABERGO) . October 16–20 1995 , Rio de Janeiro, Brazil.
   Google Scholar
• DRURY , C. G. and FOX , J. G. 1976 . Human Reliability in Quality Control , London : Taylor & Francis .
   Google Scholar
• DRURY , C. G. and LOCK , M. W. B. 1992 . Ergonomics in civil aircraft inspection, Contemporary Ergonomics 1992 , 116 – 123 . London : Taylor & Francis .
   Google Scholar
• DRURY , C. G. and PRABHU , P. V. 1994 . “ Human factors in test and inspection ” . In Design of Work and Development of Personnel in Advanced Manufacturing , Edited by: Salvendy , G. and Karwowski , W. 355 – 402 . New York : John Wiley .
   Google Scholar
• DRURY , C. G. and WICK , J. Ergonomic applications in the shoe industry . Proceedings ofthe 1984 International Conference on Occupational Ergonomics, Toronto . Toronto. pp. 489 – 493 . : HFA
   Google Scholar
• DRURY , C. G. , KLEINER , B. M. and ZAHORJAN , J. How can manufacturing human factors help save a company: intervention at high and low levels . Proceedings of the Human Factors Society 33rd Annual Meeting . Santa Monica, CA. pp. 687 – 689 . Human Factors and Ergonomics Society .
   Google Scholar
• DUNCAN , A. J. 1965 . Quality Control and Industrial Statistics , New York : Irwin .
   Google Scholar
• EDWARDS , E. and LEES , F. 1974 . The Human Operator in Process Control , London : Taylor & Francis .
   Google Scholar
• EKLUND , J. A. E. 1995 . Relationships between ergonomics and quality in assembly work . Applied Ergonomics , 26 : 15 – 20 .
   PubMed Web of Science ®Google Scholar
• EVANS , J. R. and LINDSAY , W. M. 1993 . The Management and Control of Quality , 2nd edn , 143 Minneapolis/St. Paul, MN : West Publishing Company .
   Google Scholar
• FIEGENBAUM , A. V. 1951 . Total Quality Control , 1st edn , London : McGraw-Hill .
   Google Scholar
• FLYNN , B. B. , SAKAKIBARA , S. and SCHROEDER , R. G. 1995 . Relationship between JIT and TQM: practices and performance . Academy of Management Journal , 38 : 1325 – 1360 .
   Web of Science ®Google Scholar
• GETTY , R. L. , ABBOTT , W. L. and GETTY , J. M. ISO 9000 methodology enhancers ergonomics effort: ergonomics becomes a tool for continuous improvement . ASQC 49th Annual Quality Congress Proceedings . Milwaukee. pp. 904 – 913 . AQCP .
   Google Scholar
• GHARAJEDAGHI , J. and ACKOFF , R. L. 1984 . Mechanisms, organisms and social system . Strategic Management Journal , 5 : 289 – 300 .
   Web of Science ®Google Scholar
• GOLOMSKI , W. A. J. 1994 . “ Human aspects of total quality management ” . In Organization and Management of Advanced Manufacturing , Edited by: Karwowski , W. and Salvendy , G. 103 – 119 . New York : John Wiley .
   Google Scholar
• GRANT , R. M. , SHARI , R. and KRISHNAN , R. 1994 . TQM's challenge to management theory and practice . Sloan Management Review (Winter) , 36 : 25 – 35 .
   Google Scholar
• GRANT , R. S. and LEAVENWORTH , E. L. 1995 . Statistical Quality Control , 7th edn , New York : McGraw-Hill .
   Google Scholar
• HACKMAN , J. R. and WAGEMAN , R. 1995 . Total quality management: empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 : 308 – 342 .
   Web of Science ®Google Scholar
• HAMMER , M. and CHAMPY , J. 1993 . Reengineering The Corporation , New York : Harper Business .
   Google Scholar
• HARRIS , D. B. 1994 . Organizational Linkages, Understanding the Productivity Paradox , New York : National Academy Press .
   Google Scholar
• HARRIS , D. B. and CHANEY , F. B. 1969 . Human Factors in Quality Assurance , 157 – 162 . New York : John Wiley .
   Google Scholar
• HELANDER , M. and NAGAMACHI , M. , eds. 1992 . Design for Manufacturability , London : Taylor & Francis .
   Google Scholar
• HENDRICK , H. W. 1991 . Human factors in organizational design and management . Ergonomics , 34 : 743 – 756 .
   Web of Science ®Google Scholar
• HENDRICK , H. W. 1992 . “ A macroergonomic approach to work organization for improved safety and productivity ” . In Advances in Industrial Ergonomics and Safety IV , Edited by: Kumar , S. 3 – 10 . London : Taylor & Francis .
   Google Scholar
• HENDRICK , H. W. Humanizing re-engineering for true organizational effectiveness: a macroergonomic approach . Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting . Santa Monica, CA. pp. 761 – 765 . Human Factors and Ergonomics Society .
   Google Scholar
• HOERL , R. W. 1995 . Enhancing the bottom-line impact of statistical methods . Quality Management Journal , : 58 – 74 . Summer
   Google Scholar
• IMADA , A. S. and Noro , K. , eds. 1991 . Participatory Ergonomics , London : Taylor & Francis .
   Google Scholar
• JURAN , J. M. 1967 . The QC circle phenomenon . Industrial Quality Control , 23 : 329 – 336 .
   Google Scholar
• KANTOWITZ , B. H. and SORKIN , R. D. 1987 . “ Allocation of function ” . In Handbook of Human Factors , Edited by: Salvendy , G. 355 – 369 . New York : John Wiley .
   Google Scholar
• KARASEK , R. and THEORELL , T. 1990 . Healthy Work , New York : Basic Books .
   Google Scholar
• KEYSERLING , W. M. , ARMSTRONG , T. J. and PUNNETT , L. 1991 . Ergonomic job analysis: a structured approach for identifying risk factors associated with overexertion injuries and disorders . Applied Occupational and Environmental Hygiene , 6 : 353 – 363 .
   Google Scholar
• KLEIN , L. 1994 . “ Sociotechnical/organizational design ” . In Design of Work and Development of Personnel in Advanced Manufacturing , Edited by: Karwowski , W. and Salvendy , G. 194 – 222 . New York : John Wiley .
   Google Scholar
• KLEINER , B. M. and DRURY , C. G. Macroergonomics in regional planning and economic development . Organizational Design and Management (ODAM)/96 Conference Proceedings . Amsterdam. pp. 523 – 528 . North Holland .
   Google Scholar
• KONZ , S. 1992 . “ Macro-ergonomic guidelines for production planning ” . In Design for Manufacturability , Edited by: Helander , M. and Nagamachi , M. 281 – 302 . London : Taylor & Francis .
   Google Scholar
• KRAUS , T. R. April 1993 . “ Safety and quality: two sides of the same coin ” . In Occupational Hazards April , 47 – 50 .
   Google Scholar
• KROEMER , K. H. E. , KROEMER , H. J. and KROEMER-ELBERT , K. E. 1994 . Ergonomics: How to Design for Ease and Efficiency , 430 – 441 . Englewood Cliffs, NJ : Prentice Hall .
   Google Scholar
• LARSON , P. D. and SINHA , A. 1995 . The TQM impact: a study of quality managers' perceptions . Quality Management Journal , : 53 – 66 . Spring
   Google Scholar
• LOFGREN , J. and DRURY , C. G. Human factors advances at Continental Airlines . Proceedings of the 8th FAA/OAM Meeting on Human Factors in Aviation Maintenance and Inspection ‘Trends and Advances in Aviation Maintenance Operations’ . November 16–17 1993 , Alexandria, VA. pp. 117 – 138 . Washington: FAA
   Google Scholar
• MALHOTRA , M. K. , STEELE , D. C. and GROVER , V. 1994 . Important strategic and tactical manufacturing issues in the 1990s . Decision Sciences , 25 ( 2 ) : 189 – 214 .
   Web of Science ®Google Scholar
• MARQUARDT , D. W. 1994 . Report card issues in quality management . Quality Management Journal , : 16 – 25 . April
   Google Scholar
• MIZE , J. H. 1992 . “ Constant change, constant challenge ” . In Manufacturing Systems , Edited by: Hein , J. A. and Compton , W. D. 196 – 203 . Washington, DC : National Academy Press .
   Google Scholar
• MORAY , N. 1994 . Ergonomics and the global problems of the twenty-first century . Ergonomics , 38 : 1691 – 1707 .
   Web of Science ®Google Scholar
• MORAY , N. , SANDERSON , P. , SHIEF , B. , JACKSON , R. , KENNEDY , S. and TING , L. A model and experiment for the allocation of Man and Computer in supervisory control . Proceedings of IEEE International Conference on Cybernetics and Society . Seattle, WA. pp. 354 – 358 .
   Google Scholar
• MYAZAKI , S. 1992 . “ Just-in-time manufacturing-past, present and future ” . In Design for Manufacturability , Edited by: Helander , M. and Nagamachi , M. 257 – 268 . London : Taylor & Francis .
   Google Scholar
• NAGAMACHI , M. , NAKAI , L. V. , HATAMOTO , K. and MATSUSHIMA , K. Organizational factors in quality circle activities . Proceedings of the Human Factors and Ergonomics Society 33th Annual Meeting . Santa Monica, CA. pp. 841 – 845 . Human Factors and Ergonomics Society .
   Google Scholar
• NODINE , C. F. and KUNDEL , H. L. 1990 . “ Visual dwell algorithm can aid search and recognition of missed lung nodules in chest radiographs ” . In Visual Search , Edited by: Brogan , D. London : Taylor & Francis .
   Google Scholar
• OLIVER , N. 1991 . The dynamics of just-in-time . New Technology, Work and Employment , 6 : 19 – 27 .
   Google Scholar
• RAHIMI , M. 1995 . Merging strategic safety, health and environment into total quality management . International Journal of Industrial Ergonomics , 16 : 83 – 94 .
   Web of Science ®Google Scholar
• REASON , J. 1990 . Human Error , Cambridge, , UK : Cambridge University Press .
   Google Scholar
• ROBERTS , H. V. 1995 . Discussion . Quality Management Journal (Summer) , : 75 – 80 .
   Google Scholar
• ROONEY , E. F. and MORENCY , R. R. 1992 . “ A practical evaluation method for quantifying ergonomic changes at L. L. Bean ” . In Advances in Industrial Ergonomics and Safety IV , Edited by: Kumar , S. 475 – 481 . New York : Taylor & Francis .
   Google Scholar
• ROONEY , E. F. , MORENCY , R. R. and HERRICK , D. R. 1993 . “ Macroergonomics and total quality management at L. L. Bean: a case study ” . In Advances in Industrial Ergonomics and Safety V , Edited by: Nielsen , R. and Jorgensen , K. 493 – 498 . New York : Taylor & Francis .
   Google Scholar
• ROUGHTON , J. June 1993 . “ TQM integrating a total quality management system into safety and health programs ” . In American Society of Safety Engineers June , 32 – 37 .
   Google Scholar
• RUSSELL , S. 1991 . Employee involvement aspects of total quality management . P+European Participation Monitor , 2 : 29 – 32 .
   Google Scholar
• SALVENDY , G. 1987 . Handbook of Human Factors , New York : John Wiley .
   Google Scholar
• SENDERS , J. W. and MORAY , N. P. 1991 . Human Error: Cause, Prediction and Reduction , Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• SENGE , P. M. 1990 . The Fifth Discipline , New York : Currency Doubleday .
   Google Scholar
• SHERIDAN , T. B. 1988 . “ Task allocation and supervisory control ” . In Handbook of Human Computer Interaction , Edited by: Helander , M. vol. 8 , Amsterdam : Elsevier .
   Google Scholar
• SIEMIENIUCH , C. 1992 . “ Design to product ” . In Design for Manufacturability , Edited by: Helander , M. and Nagamachi , M. 35 – 54 . New York : Taylor & Francis .
   Google Scholar
• SINGLETON , W. T. 1974 . Man-Machine Systems , Harmondsworth, , UK : Penguin .
   Google Scholar
• SMITH , T. J. and LARSON , T. L. Integrating quality management and hazard management: a behavioural cybernetic perspective . Proceedings of the Human Factors Society 35th Annual Meeting . Santa Monica, CA. pp. 903 – 907 . Human Factors and Ergonomics Society .
   Google Scholar
• SOMBERG , B. J. and DAY , M. C. Human-centered reengineering: the integration of human factors into business reengineering . Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting . Santa Monica, CA. pp. 854 – 858 . Human Factors and Ergonomics Society .
   Google Scholar
• STEINGARD , D. S. and FITZGIBBONS , D. E. 1993 . A postmodern deconstruction of total quality management (TQM) . Journal of Organizational Change Management , 6 : 27 – 42 .
   Google Scholar
• STEPHENS , K. S. 1994 . ISO 9000 and total quality . Quality Management Journal , : 57 – 71 . Fall
   Google Scholar
• STOK , T. 1965 . The Worker and Quality Control , Ann Arbor : university of Michigan Press .
   Google Scholar
• STUEBBE , P. A. and HOUSHMAND , A. A. 1995 . Quality and ergonomics . Quality Management Journal , : 52 – 64 . Winter
   Google Scholar
• SULZER-AZAROFF , B. and HARSHBARGER , D. December 1995 . “ Putting fear to fight ” . In Quality Progress December , 61 – 64 .
   Google Scholar
• TAGUCHI , G. 1986 . Introduction to Quality Engineering , White Plains, NY : UNIPUB .
   Google Scholar
• TAYLOR , J. C. and FELTEN , D. F. 1993 . Performance by Design , Englewood Cliffs, NJ : Prentice Hall .
   Google Scholar
• TURNBULL , P. J. 1988 . The limits to 'Japanisation' — Just-in-time labour relations and the UK automotive industry . NTW&E , 3 ( 1 ) : 7 – 20 .
   Google Scholar
• VONBANDEMER , S. , HENNIG , J. and HIBERT , J. 1991 . Prospects for Anthropocentric Production Systems in West Germany , IATFAST-APS Study Report No. 2 Nordrhein-Westfalen, , Germany : Institut Arbeit und Technik .
   Google Scholar
• WALDMAN , D. A. 1994 . The contributions of total quality management to a theory of work performance . Academy of Management Review , 19 : 510 – 536 .
   Web of Science ®Google Scholar
• WENNER , C. and DRURY , C. G. 1996 . “ A unified incident reporting system for maintenance facilities, Human Factors in Aviation Maintenance—Phase Six ” . In Progress Report , Springfield, VA : National Technical Information Service . DOT/FAA/AM-96/xx
   Google Scholar
• WIENER , E. L. and NAGEL , D. C. , eds. 1988 . Human Factors in Aviation , San Diego : Academic Press .
   Google Scholar
• WILKINSON , A. , REDMAN , T. and SNAPE , E. 1995 . New patterns of quality management in the United Kingdom . Quarterly Management Journal , : 37 – 51 . Winter
   Google Scholar
• WILSON , J. R. 1992 . “ Human resource issues in manufacturing systems: the effects of JIT/TQM initiatives ” . In Design for Manufacturing , Edited by: Helander , M. and Nagamachi , M. 269 – 280 . London : Taylor & Francis .
   Google Scholar
• WILSON , J. R. and CORLETT , E. N. 1995 . Evaluation of Human Work , London : Taylor & Francis .
   Google Scholar
• WILSON , J. R. and GREY-TAYLOR , S. M. 1995 . Simultaneous engineering for self-directed work teams implementation: a case study in the electronics industry . International Journal of Industrial Ergonomics , 16 : 353 – 365 .
   Web of Science ®Google Scholar
• WILSON , J. R. , NEELY , A. D. and CHEW , T. 1993 . Human and production requirements in modern manufacturing: complementary or contradictory? . Journal of Design and Manufacturing , 3 : 167 – 175 .
   Google Scholar
• WICHER , B. 1995 . The changing scale of total quality management . Quality Management Journal , : 9 – 29 . Summer
   Google Scholar
• YU , H. and MORI , K. 1988 . “ Human aspects of QC circle movement in Japanese manufacturing—natures and problems ” . In Ergonomics of Hybrid Automated Systems I , Edited by: Karwowski , W. , Parsaei , H. R. and Wilhelm , M. R. 761 – 768 . Amsterdam : Elsevier Science .
   Google Scholar
• ZAFF , B. S. , HUGHES , E. R. , MCNEESE , M. D. , BROWN , C. E. and CITERA , M. Diagnosing macroergonomic problems: a case study in the use of concept mapping for TQM initiatives . Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting . Santa Monica, CA. pp. 873 – 876 . Human Factors and Ergonomics Society .
   Google Scholar
• ZBARACKI , M. J. The rhetoric and reality of total quality management . Society of industrial and Organizational Psychology Annual Meeting . 1995 , Nashville. quoted in Hackman and Wageman
   Google Scholar
• ZINK , K. J. 1991 . “ Participatory ergonomics—some developments and examples from West Germany ” . In Participatory Ergonomics , Edited by: Noro , K. and Imada , A. 165 – 180 . New York : Taylor & Francis .
   Google Scholar
• ZINK , K. J. Introducing total quality management as organizational design and management approach . Proceedings of the IEA World Conference . 1995 , Rio de Janeiro.
   Google Scholar
• ZINK , K. J. TQM and people empowerment . Total Quality management, Proceedings of the First World Congress . London. Edited by: Kanji , G. P. pp. 109 – 118 . Chapman & Hall .
   Google Scholar
• ZINK , K. J. , HAUER , R. and SCHMIDT , A. 1994 . “ Quality assessment: istruments for the analysis of quality concepts based on EN 29000, the Malcolm Baldrige Award and the European Quality Award, in G. K. Kanji (ed.) ” . In Total Quality Management , Vol. 5 , 329 – 343 . UK : Carfax Publishing Company . 5
   Google Scholar