514
Views
10
CrossRef citations to date
0
Altmetric
Original Articles

Performance measurement for new product development: a model based on total costs

, &
Pages 4631-4648 | Received 01 Dec 2005, Published online: 22 Feb 2007

References

  • Albright , TL and Roth , HP . 1992 . The measurement of quality costs: an alternative paradigm . Acc. Horiz. , 6 ( 2 ) : 15 – 27 .
  • Antoni , C . 2005 . Management by objectives—an effective tool for teamwork? . Int. J. Human Res. Manage. , 16 ( 2 ) : 174 – 184 .
  • Atkinson , H , Hamburg , J and Ittner , C . 1994 . Linking Quality to Profits: Quality-based Cost Management , pp. 14 – 16 . Milwaukee : American Society for Quality . 44–47, 160–165
  • Ayag , Z . 2005 . An integrated approach to evaluating conceptual design alternatives in a new product development environment . Int. J. Prod. Res. , 43 ( 4 ) : 687 – 713 .
  • Barczak , B . 1995 . New product strategy, structure, process and performance in the telecommunications industry . J. Prod. Innov. Manage. , 12 ( 3 ) : 224 – 234 .
  • Bhote , KR . 1991 . Next Operation as Customer (NOAC) , 54 – 60 . New York, NY : AMA Membership Publication Limited, American Management Association .
  • Bland , FM , Maynard , J and Herbert , DW . 1998 . Quality costing of an administrative process . The TQM Magazine , 10 ( 5 ) : 367 – 377 .
  • Breyfogle , FW , Cupello , JM and Meadows , B . 2001 . Managing Six Sigma: A Practical Guide to Understanding, Assessing, an Implementing the Strategy That Yields Bottom-Line Success , 95 – 135 . New York : John Wiley & Sons, Inc .
  • Campanella , J . 1999 . Principles of Quality Cost, , 3rd ed. , pp. 5 – 10 . Milwaukee : American Society for Quality . 187–204
  • Chen , YS and Tang , K . 1999 . A pictorial approach to poor-quality cost management . IEEE Trans. on Eng. Manage. , 39 ( 2 ) : 149 – 157 .
  • Copacino , WC . 1997 . Supply Chain Management. The Basics and Beyond , 35 – 40 . Boca Raton, FL : St. Lucie Press .
  • Crosby , P . 1984 . Quality Without Tears , New York, NY : McGraw-Hill Book Company .
  • Dahlgaard , JJ , Kristensen , K and Kanji , GK . 1998 . Fundamentals of Total Quality Management: Process Analysis and Improvement , pp. 36 – 38 . London : Chapman & Hall . 202–206
  • Degraeve , Z and Roodhooft , F . 1999 . Improving the efficiency of the purchasing process using total cost of ownership information: the case of heating electrodes at Cockerill Sambre S.A . Euro. J. Op. Res. , 112 : 42 – 53 .
  • Evans , JR and Dean , JW . 2000 . Excellence! Making Quality Work in Your Company , 14 – 122 . Cincinnati, OH : South-Western College Publishing .
  • Evans , JR and Lindsay , WM . 1999 . The Management and Control of Quality, , 4th , 472 – 480 . Cincinnati, OH : South-Western College Publishing .
  • Feigenbaum , AV . 1983 . Total Quality Control, , 3rd , 109 – 119 . New York, NY : McGraw-Hill Book Company .
  • George , S and Weimerskirch , A . 1998 . Total Quality Management, Strategies and Techniques Proven at Today's Most Successful Companies, , 2nd , 43, 178 New York, NY : John Wiley & Sons, Inc. .
  • Gregory , MJ . 1993 . Integrated performance measurement . Int. J. Prod. Econ. , 31 ( 3 ) : 281 – 296 .
  • Griffin , A and Page , AL . 1993 . An interim report on measuring product development success and failure . J. Prod. Innov. Manage. , 10 ( 4 ) : 291 – 308 .
  • Griffin , A and Page , AL . 1996 . The PDMA success measurement project: recommended measures for product development success and failure . J. Prod. Innov. Manage. , 13 ( 6 ) : 478 – 496 .
  • Gupta , AK and Wilemon , D . 1996 . Changing patterns in industrial R&D management . J. Prod. Innov. Manage. , 13 ( 6 ) : 497 – 511 .
  • Harrington , HJ . 1987 . Poor-Quality Cost , Milwaukee, WI : ASQC Quality Press .
  • Humphreys , P , Huang , G and Cadden , T . 2005 . A web-based supplier evaluation tool for the product development process . Indust. Manage. & Data Syst. , 105 ( 2 ) : 147 – 163 .
  • Hoque , M , Akter , M and Monden , Y . 2005 . Concurrent engineering: a compromising approach to develop a feasible and customer-pleasing product . Int. J. Prod. Res. , 43 ( 8 ) : 1607 – 1624 .
  • Juran , JM and Gryna , FM . 1970 . Quality, Planning and Analysis , New York, NY : McGraw-Hill .
  • Juran , JM , Gryna , FM and Bingham , RS . 1988 . Quality Costs in Quality Control Handbook , New York, NY : McGraw Hill .
  • Kaplan , RS and Norton , DP . 1992 . The balanced scorecard—measures that drive performance . Harv. Business Rev. , January/February : 71 – 79 .
  • Kaplan , RS and Norton , DP . 1996 . The Balanced Scorecard: Translating Strategy into Action , Boston : Harvard Business School Press .
  • Kerssens-van Drongelen , I and Bilderbeek , J . 1996 . R&D performance measurement in Dutch large and medium-sized companies . Proceedings of PDMA Conference . 1996 , Florida, USA. pp. pp. 94 – 104 .
  • Kerssens-van Drongelen , I and Bilderbeek , J . 1999 . R&D performance measurement: more than choosing a set of metrics . R&D Manage. , 29 ( 1 ) : 35 – 46 .
  • Kochhar , AK , Kennerley , M and Davies , A . 1994 . A framework for performance indicators in manufacturing control systems . Proceedings of the 1st International EurOMA Conference . 1994 , Cambridge, UK. pp. pp. 85 – 93 .
  • Krause , DR , Pagell , M and Curkovic , S . 2001 . Toward a measure of competitive priorities for purchasing . J. Op. Manage. , 19 ( 4 ) : 497 – 512 .
  • Krishnan , SK , Agus , A and Husan , N . 2000 . Cost of quality: the hidden costs . The TQM Magazine , 11 ( 4–6 ) : 844 – 848 .
  • Kuczmarski , TD and Shapiro , T . 1997 . Measuring your return on innovation . Marketing News , 30 ( 20 ) : 17
  • Kuo , CH , Dunn , KD and Randhawa , SU . 1999 . A case study assessment of performance measurement in distribution centers . Indust. Manage. & Data Syst. , 99 ( 2 ) : 54 – 63 .
  • Loch , HC , Stein , L and Terwiesch , C . 1997 . Measuring development performance in the electronics industry . J. Prod. Innov. Manage. , 13 ( 1 ) : 3 – 20 .
  • Loch , HC and Tapper , UAS . 2002 . Implementing a strategy-driven performance measurement system for an applied research group . J. Prod. Innov. Manage. , 19 : 185 – 198 .
  • Machowski , F and Dale , BG . 1998 . Quality costing: an examination of knowledge, attitudes, and perceptions . Qual. Manage. J. , 5 ( 3 ) : 84 – 95 .
  • Markham , SK and Griffin , A . 1998 . The breakfast of champions: associations between champions and product development environments practices and performance . J. Prod. Innov. Manage. , 15 ( 5 ) : 436 – 454 .
  • Naveh , E . 2005 . The effect of integrated product development on efficiency and innovation . Int. J. Prod. Res. , 43 ( 13 ) : 2789
  • Pawar , KS and Driva , H . 1999 . Performance measurement for product design and development in a manufacturing environment . Int. J. Prod. Econ. , 60–61 : 61 – 68 .
  • Pillai , AS , Joshi , A and Rao , KS . 2002 . Performance measurement of R&D projects in a multi-project, concurrent engineering environment . Int. J. Proj. Manage. , 20 : 165 – 177 .
  • Player , S and Keys , D . 1999 . Activity-based Management: Arthur Andersen's Lessons from the ABM Battlefield, , 2nd , 172 New York : John Wiley & Sons, Inc .
  • Reilly , NB . 1999 . The Team Based Product Development Guidebook , 180 – 185 . Milwaukee, WI : ASQ Quality Press .
  • Russell , RS and Taylor , BW . 2000 . Operations Management, , 3rd , 77 Upper Saddle River, NJ : Prentice-Hall .
  • Schorr , JE . 1998 . Purchasing in the 21st Century: A Guide to State-of-the-Art Techniques and Strategies, , 2nd , 20 – 21 . New York : John Wiley & Sons, Inc. .
  • Shank , JM and Govindarajan , V . 1994 . Measuring the cost of quality: A strategic cost management perspective . J. Cost Manage. , 8 ( 2 ) : 5 – 17 .
  • Stahl , MJ and Grigsby , DW . 1997 . Strategic Management: Total Quality and Global Competition , 198 – 200 . Cambridge, MA : Blackwell Business .
  • Wasserman , GS and Lindland , JM . 1996 . A case study illustrating the existence of dynamics in traditional cost-of-quality models . Qual. Eng. , 9 ( 1 ) : 119 – 128 .
  • Weele , AJ . 2000 . Purchasing and Supply Chain Management: Analysis, Planning and Practice, , 2nd , 8 – 10 . London : Thomson Learning .
  • Yang , J and Yu , L . 2002 . Electronic new product development—a conceptual framework . Indust. Manage. & Data Syst. , 102 ( 4 ) : 218 – 225 .
  • Zhang , Q , Lim , JS and Cao , M . 2004 . Innovation-driven learning in new product development: A conceptual model . Indust. Manage. & Data Syst. , 104 ( 3 ) : 252 – 261 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.