An efficiency comparison of supply chain management and information systems practices: a study of Turkish and Bulgarian small- and medium-sized enterprises in food products and beverages

References

• Arend , RJ and Wisner , JD . 2005 . Small business and supply chain management: is there a fit? . Journal of Business Venturing , 20 ( 3 ) : 403 – 436 .
   Web of Science ®Google Scholar
• Armstrong , JS and Overton , T . 1977 . Estimating nonresponse bias in mail surveys . Journal of Marketing Research , 14 ( 3 ) : 396 – 402 .
   Web of Science ®Google Scholar
• Banker , RD , Charnes , A and Cooper , WW . 1984 . Some models for estimating technical and scale inefficiencies in data envelopment analysis . Management Science , 30 ( 9 ) : 1078 – 1092 .
   Web of Science ®Google Scholar
• Berkoz , L and Eyuboglu , E . 2005 . Locational preferences of FDI firms in Istanbul , Istanbul : Report for ITU, Research Project .
   Google Scholar
• Bhutta , MKS , Rana , AI and Asad , U . 2007 . SCM practices and the health of the SMEs in Pakistan . Supply Chain Management: an International Journal , 12 ( 6 ) : 412 – 422 .
   Web of Science ®Google Scholar
• Bloomen , DR and Petrov , IP . 1994 . Logistics in Bulgaria: concepts for new market expansion . International Journal of Physical Distribution & Logistics Management , 24 ( 2 ) : 30 – 36 .
   Google Scholar
• Burgess , K , Singh , PJ and Koroglu , R . 2006 . Supply chain management: a structured literature review and implications for future research . International Journal of Operations & Production Management , 26 ( 7 ) : 703 – 729 .
   Web of Science ®Google Scholar
• Canel , C , Rosen , D and Anderson , EA . 2000 . Just-in-time is not just for manufacturing: a service perspective . Industrial Management & Data Systems , 100 ( 2 ) : 51 – 60 .
   Web of Science ®Google Scholar
• Carter , JR , Pearson , JN and Peng , L . 1997 . Logistics barriers to international operations: the case of the People's Republic of China . Journal of Business Logistics , 18 ( 2 ) : 129 – 145 .
   Google Scholar
• Chakravarthy , BS . 1986 . Measuring strategic performance . Strategic Management Journal , 7 ( 5 ) : 437 – 458 .
   Web of Science ®Google Scholar
• Charnes , A , Cooper , WW and Rhodes , E . 1978 . Measuring the efficiency of decision making units . European Journal of Operational Research , 2 ( 6 ) : 429 – 444 .
   Web of Science ®Google Scholar
• Chen , IJ and Paulraj , A . 2004 . Towards a theory of supply chain management: the constructs and measurements . Journal of Operations Management , 22 ( 2 ) : 119 – 150 .
   Web of Science ®Google Scholar
• Chopra , S and Meindl , P . 2001 . Supply chain management , New Jersey : Prentice-Hall .
   Google Scholar
• Chow , WS . 2008 . Supply chain management in the US and Taiwan: an empirical study . Omega , 36 ( 5 ) : 665 – 679 .
   Web of Science ®Google Scholar
• Choy , KL . 2004 . Design of an intelligent supplier relationship management system for new product development . International Journal of Computer Integrated Manufacturing , 17 ( 8 ) : 692 – 715 .
   Web of Science ®Google Scholar
• Cook, W.D., 2004. Qualitative data in DEA. In: W.W. Cooper, ed. Handbook on data envelopment analysis. Hingham, MA: Kluwer Academic Publishers. Available from: http://site.ebrary.com/lib/bahcesehir/Doc?id=10088563&ppg=168.
   Google Scholar
• Cook , WD and Zhu , J . 2005 . Modeling performance measurement: applications and implementation issues of DEA , USA : Springer .
   Google Scholar
• Cooper , WW , Seiford , LM and Tone , K . 2000 . Data envelopment analysis: a comprehensive text with models, applications, references and DEA-Solver software , Boston : Kluwer Academic Publishers .
   Google Scholar
• Coyle , JJ , Bardi , EJ and Langley , CJ . 1996 . The management of business logistics , 6th , USA : West Publishing Company .
   Google Scholar
• Dadzie , K . 1990 . Transfer of logistics knowledge to third world countries . International Journal of Physical and Distribution and Logistics Management , 20 ( 9 ) : 10 – 16 .
   Google Scholar
• Dogruel , S and Dogruel , F . 2008 . Turkiye Sanayiine Sektorel Bakis , Istanbul : TUSIAD .
   Google Scholar
• Farrell , MJ . 1957 . The measurement of productive efficiency . Journal of the Royal Statistical Society, Series A. General , 120 ( 3 ) : 253 – 281 .
   Web of Science ®Google Scholar
• Flynn , BB . 1990 . Empirical research methods in operations management . Journal of Operations Management , 9 ( 2 ) : 250 – 284 .
   Google Scholar
• Food and Drink Market in Bulgaria. 2008. Available from: http://www.fft-geneva.com/2008_country/2008_Bulgaria_Food_Drink_Markets_Synopsis.pdf [Accessed 25 January 2009].
   Google Scholar
• Forker , LB . 1997 . Factors affecting supplier quality performance . Journal of Operations Management , 15 ( 4 ) : 243 – 269 .
   Google Scholar
• Forker , LB and Mendez , D . 2001 . An analytical method for benchmarking best peer suppliers . International Journal of Operations and Production Management , 21 ( 1/2 ) : 195 – 209 .
   Web of Science ®Google Scholar
• Forza , C . 2002 . Survey research in operations management: a process-based perspective . International Journal of Operations and Production Management , 22 ( 2 ) : 152 – 194 .
   Web of Science ®Google Scholar
• Franceschini , F . 2003 . Outsourcing: guidelines for a structured approach . Benchmarking: an International Journal , 10 ( 3 ) : 246 – 260 .
   Google Scholar
• Geary , S , Disney , SM and Towill , DR . 2006 . On bullwhip in supply chains–historical review, present practice and expected future impact . International Journal of Production Economics , 101 ( 1 ) : 2 – 18 .
   Web of Science ®Google Scholar
• Harzing , A-W . 1997 . Response rates in international mail surveys: results of 22-country study . International Business Review , 6 ( 6 ) : 641 – 665 .
   Google Scholar
• Huin , SF , Luong , LHS and Abhary , K . 2002 . Internal supply chain planning determinants in small and medium-sized manufacturers . International Journal of Physical Distribution and Logistics Management , 32 ( 9 ) : 771 – 782 .
   Google Scholar
• Hunger , JD and Wheelen , TL . 1993 . Strategic management and business policy , 4th , Reading : Addison-Wesley .
   Google Scholar
• Ketikidis , PH . 2008 . The use of information systems for logistics and supply chain management in South East Europe: current status and future direction . Omega , 36 ( 4 ) : 592 – 599 .
   Web of Science ®Google Scholar
• Koh , SCL , Saad , SM and Arunachalam , S . 2006 . Competing in the 21st century supply chain through supply chain management and enterprise resource planning integration . International Journal of Physical Distribution and Logistics Management , 36 ( 6 ) : 455 – 465 .
   Google Scholar
• Koh , SCL . 2007 . The impact of supply chain management practices on performance of SMEs . Industrial Management & Data Systems , 107 ( 1 ) : 103 – 124 .
   Web of Science ®Google Scholar
• Kotsifaki , M . 2007 . Logistics strategic planning: current status and future prospects in Greek companies . International Journal of Risk Assessment and Management , 7 ( 1 ) : 44 – 58 .
   Google Scholar
• Kros , JF , Falasca , M and Nadler , SS . 2006 . Impact of just-in-time inventory systems on OEM suppliers . Industrial Management & Data Systems , 106 ( 2 ) : 224 – 241 .
   Web of Science ®Google Scholar
• Lambert , DM , Emmelhainz , MA and Gardner , JT . 1999 . Building successful logistics partnerships . Journal of Business Logistics , 20 ( 1 ) : 165 – 182 .
   Google Scholar
• Lau , HCW and Lee , WB . 2000 . On a responsive supply chain information system . International Journal of Physical Distribution and Logistics Management , 30 ( 7/8 ) : 598 – 610 .
   Google Scholar
• Levy , M , Powell , P and Yetton , P . 2002 . The dynamics of SME information systems . Small Business Economics , 19 ( 4 ) : 341 – 354 .
   Web of Science ®Google Scholar
• Li , S . 2005 . Development and validation of a measurement for studying supply chain management practices . Journal of Operations Management , 23 ( 6 ) : 618 – 641 .
   Web of Science ®Google Scholar
• Lin , C . 2004 . The relative efficiency of quality management practices . International Journal of Quality & Reliability Management , 21 ( 5 ) : 564 – 577 .
   Google Scholar
• Lin , C and Tseng , H . 2006 . Identifying the pivotal role of participation strategies and information technology application for supply chain excellence . Industrial Management & Data Systems , 106 ( 5 ) : 739 – 756 .
   Web of Science ®Google Scholar
• Luo , W , Van Hoek , RI and Roos , HH . 2001 . Cross-cultural logistics research: a literature review and propositions . International Journal of Logistics: research and Applications , 4 ( 1 ) : 57 – 78 .
   Google Scholar
• Malhotra , MK and Grover , V . 1998 . An assessment of survey research in POM: from constructs to theory . Journal of Operations Management , 16 ( 4 ) : 407 – 425 .
   Google Scholar
• Mistry , JJ . 2005 . Origins of profitability through JIT process in supply chain . Industrial Management & Data Systems , 105 ( 6 ) : 752 – 768 .
   Web of Science ®Google Scholar
• Min , S and Mentzer , JT . 2004 . Developing and measuring supply chain concepts . Journal of Business Logistics , 25 ( 1 ) : 63 – 99 .
   Google Scholar
• Narasimhan , R , Talluri , S and Das , A . 2004 . Exploring flexibility and execution competencies of manufacturing firms . Journal of Operations Management , 22 ( 1 ) : 91 – 106 .
   Web of Science ®Google Scholar
• Newby , R , Watson , J and Woodliff , D . 2003 . SME survey methodology: response rates, data quality and cost effectiveness . Entrepreneurship Theory and Practice , 28 ( 2 ) : 163 – 172 .
   Web of Science ®Google Scholar
• Norman , M and Stoker , B . 1991 . Data envelopment analysis: the assessment of performance , Chichester : John Wiley & Sons .
   Google Scholar
• Nunnally , JC . 1978 . Psychometric theory , 2nd , New York : McGraw-Hill .
   Google Scholar
• Quayle , M . 2003 . A study of supply chain management practice in UK industrial SMEs . Supply Chain Management , 8 ( 1 ) : 79 – 86 .
   Web of Science ®Google Scholar
• Rahman , Z . 2004 . Use of internet in supply chain management: a study of Indian companies . Industrial Management & Data Systems , 104 ( 1 ) : 31 – 41 .
   Web of Science ®Google Scholar
• Ross , AD and Droge , C . 2004 . An analysis of operational efficiency in large-scale distribution systems . Journal of Operations Management , 21 ( 6 ) : 673 – 688 .
   Web of Science ®Google Scholar
• Sarkis , J . 2000 . An analysis of the operational efficiency of major airports in the United States . Journal of Operations Management , 18 ( 3 ) : 335 – 351 .
   Web of Science ®Google Scholar
• Sezen , B . 2008 . Relative effects of design, integration and information sharing on supply chain performance . Supply Chain Management: an International Journal , 13 ( 3 ) : 233 – 240 .
   Web of Science ®Google Scholar
• Sharif , AM , Irani , Z and Love , PED . 2005 . Integrating ERP using EAI: a model for post hoc evaluation . European Journal of Information Systems , 14 ( 2 ) : 162 – 174 .
   Web of Science ®Google Scholar
• Sharma , MK and Bhagwat , R . 2006a . Practice of information systems: evidence from select Indian SMEs . Journal of Manufacturing Technology Management , 17 ( 2 ) : 199 – 223 .
   Google Scholar
• Sharma , MK and Bhagwat , R . 2006b . Performance measurements in the implementation of information systems in small and medium-sized enterprises: a framework and empirical analysis . Measuring Business Excellence , 10 ( 4 ) : 8 – 21 .
   Google Scholar
• Shrader , CB , Taylor , L and Dalton , DR . 1984 . Strategic planning and organisational performance: a critical appraisal . Journal of Management , 10 ( 2 ) : 149 – 171 .
   Web of Science ®Google Scholar
• Sink , HL and Langley , CJ . 1997 . A managerial framework for the acquisition of third-party logistics services . Journal of Business Logistics , 18 ( 2 ) : 163 – 190 .
   Google Scholar
• Sink , HL , Langley , CJ and Gibson , BJ . 1996 . Buyer observations of the U.S. third-party logistics market . International Journal of Physical Distribution and Logistics Management , 26 ( 3 ) : 38 – 46 .
   Google Scholar
• Smith , AD . 2005 . Exploring radio frequency identification technology and its impact on business systems . Information Management and Computer Security , 13 ( 1 ) : 16 – 28 .
   Google Scholar
• Swink , M , Talluri , S and Pandejpong , T . 2006 . Faster, better, cheaper: a study of NPD project efficiency and performance tradeoffs . Journal of Operations Management , 24 ( 5 ) : 542 – 562 .
   Web of Science ®Google Scholar
• Tan , KC . 2001 . A framework of supply chain management literature . European Journal of Purchasing and Supply Management , 7 ( 1 ) : 39 – 48 .
   Google Scholar
• Tang , Z , Chen , R and Ji , X . 2005 . Operational tactics and tenets of a new manufacturing paradigm ‘instant customerisation’ . International Journal of Production Research , 43 ( 14 ) : 2873 – 2894 .
   Web of Science ®Google Scholar
• Thursby , JG and Kemp , S . 2002 . Growth and productive efficiency of university intellectual property licensing . Research Policy , 31 ( 1 ) : 109 – 124 .
   Web of Science ®Google Scholar
• Ulengin , F and Uray , N . 1999 . Current perspectives in logistics: Turkey as a case study . International Journal of Physical Distribution & Logistics Management , 29 ( 1 ) : 22 – 49 .
   Google Scholar
• Ulusoy , G . 2003 . An assessment of supply chain and innovation management practices in the manufacturing industries in Turkey . International Journal of Production Economics , 86 ( 3 ) : 251 – 270 .
   Web of Science ®Google Scholar
• Wong , WP and Wong , KY . 2007 . Supply chain performance measurement system using DEA modelling . Industrial Management and Data Systems , 107 ( 3 ) : 361 – 381 .
   Web of Science ®Google Scholar
• World Bank, 2007. Logistics performance index [online]. Trade Logistics and Facilitation. Available from: http://siteresources.worldbank.org/INTTLF/Resources/lpireport.pdf [Accessed 25 January 2009]
   Google Scholar
• Zhou , H and Benton Jr , WC Jr. 2007 . Supply chain practice and information sharing . Journal of Operations Management , 25 ( 6 ) : 1348 – 1365 .
   Web of Science ®Google Scholar
• Zhu , J . 2003 . Imprecise data envelopment analysis (IDEA): a review and improvement with an application . European Journal of Operational Research , 144 ( 3 ) : 513 – 529 .
   Web of Science ®Google Scholar