Linking quality citizenship to process design: a quality management perspective

References

• Adebanjo, D., and D. Kehoe. 1999. “An Investigation of Quality Culture Development in UK Industry.” International Journal of Operations & Production Management 19 (7): 633–650.10.1108/01443579910271656
   Web of Science ®Google Scholar
• Adler, P. S. 1995. “Interdepartmental Interdependence and Coordination: The Case of the Design/Manufacturing Interface.” Organization Science 6 (2): 147–167.10.1287/orsc.6.2.147
   Web of Science ®Google Scholar
• Ahire, S. L., and K. C. O’Shaughnessy. 1998. “The Role of Top Management Commitment in Quality Management: An Empirical Analysis of the Auto Parts Industry.” International Journal of Quality Science 3 (1): 5–37.10.1108/13598539810196868
   Google Scholar
• Akdere, M. 2009. “A Multi-level Examination of Quality-focused Human Resource Practices and Firm Performance: Evidence from the US Healthcare Industry.” The International Journal of Human Resource Management 20 (9): 1945–1964.10.1080/09585190903142399
   Web of Science ®Google Scholar
• Albacete-Sáez, C. A., M. M. Fuentes-Fuentes, and A. M. Bojica. 2011. “Quality Management, Strategic Priorities and Performance: The Role of Quality Leadership.” Industrial Management & Data Systems 111 (8): 1173–1193.
   Web of Science ®Google Scholar
• Andersen, M., S. Khler, and T. Lund. 1986. Design for Assembly. London: IFS.
   Google Scholar
• Armstrong, J. Scott, and T. Overton. 1977. “Estimating Nonresponse Bias in Mail Surveys.” Journal of Marketing Research 14 (3): 396–402.10.2307/3150783
   Web of Science ®Google Scholar
• Barnett, B. D., and K. B. Clark. 1996. “Technological Newness: An Empirical Study in the Process Industries.” Journal of Engineering & Technology Management 13 (3/4): 263–282.
   Web of Science ®Google Scholar
• Barrett, J. D. 2009. “Corporate Social Responsibility and Quality Management Revisited.” Journal of Quality and Participation 31 (4): 24–30.
   Google Scholar
• Bendoly, E., and M. Cotteleer. 2008. “Understanding Behavioral Sources of Process Variation Following Enterprise System Deployment.” Journal of Operations Management 26 (1): 23–44.10.1016/j.jom.2007.03.002
   Web of Science ®Google Scholar
• Berchicci, L., and A. A. King. 2007. “11 Postcards from the Edge.” The Academy of Management Annals 1: 513–547.10.1080/078559816
   Web of Science ®Google Scholar
• Berrone, P., J. Surroca, and J. A. Tribo. 2007. “Corporate Ethical Identity as a Determinant of Firm Performance: A Test of the Mediating Role of Stakeholder Satisfaction.” Journal of Business Ethics 76 (1): 35–53.10.1007/s10551-006-9276-1
   Web of Science ®Google Scholar
• Berry, L., and A. Parasuraman. 1992. “Services Marketing Starts from within.” Marketing Management 1 (1): 24–34.
   Google Scholar
• Bhattacharya, C. B., S. Sen, and D. Korschun. 2008. “Using Corporate Social Responsibility to Win the War for Talent.” MIT Sloan Management Review 49 (2): 37–44.
   Web of Science ®Google Scholar
• Blackhurst, J., T. Wu, and P. O’Grady. 2005. “PCDM: A Decision Support Modeling Methodology for Supply Chain, Product and Process Design Decisions.” Journal of Operations Management 23 (3–4): 325–343.10.1016/j.jom.2004.05.009
   Web of Science ®Google Scholar
• Blake, J. 2006. “From Protection to Innovation: BT’s Journey in Corporate Social Responsibility.” Global Business and Organizational Excellence 26 (1): 7–17.10.1002/(ISSN)1932-2062
   Google Scholar
• Boks, C. 2008. “New Academic Research Topics to Further Ecodesign Implementation: An Overview.” International Journal of Product Development 6 (3/4): 420–430.10.1504/IJPD.2008.020402
   Google Scholar
• Boudreau, J., W. Hopp, J. O. McClain, and L. J. Thomas. 2003. “On the Interface Between Operations and Human Resources Management.” Manufacturing & Service Operations Management 5 (3): 179–202.
   Google Scholar
• Brammer, S., and A. Millington. 2008. “Does It Pay to Be Different? An Analysis of the Relationship Between Corporate Social and Financial Performance” Strategic Management Journal 29 (12): 1325–1343.
   Web of Science ®Google Scholar
• Bunn, M. D., G. T. Savage, and B. B. Holloway. 2002. “Stakeholder Analysis for Multi-sector Innovations.” Journal of Business & Industrial Marketing 17 (2/3): 181–203.
   Google Scholar
• Burrill, C. W., and J. Ledolter. 1999. Achieving Quality through Continual Improvement. New York: John Wiley.
   Google Scholar
• Buysse, K., and A. Verbeke. 2003. “Proactive Environmental Strategies: A Stakeholder Management Perspective.” Strategic Management Journal 24 (5): 453–470.10.1002/(ISSN)1097-0266
   Web of Science ®Google Scholar
• Campbell, J. L. 2007. “Why Would Corporations Behave in Socially Responsible Ways? An Institutional Theory of Corporate Social Responsibility” Academy of Management Review 32 (3): 946–967.10.5465/AMR.2007.25275684
   Web of Science ®Google Scholar
• Carroll, A. B. 1979. “A Three-dimensional Conceptual Model of Corporate Performance.” Academy of Management Review 4 (4): 497–505.
   Google Scholar
• Carroll, A. B. 1993. Business and Society. Cincinnati, OH: South-Western.
   Google Scholar
• Castka, P., and M. A. Balzarova. 2008a. “Adoption of Social Responsibility through the Expansion of Existing Management Systems.” Industrial Management & Data Systems 108 (3/4): 297–309.
   Web of Science ®Google Scholar
• Castka, P., and M. A. Balzarova. 2008b. “ISO 26000 and Supply Chains – On the Diffusion of the Social Responsibility Standard.” International Journal of Production Economics 111 (2): 274–286.10.1016/j.ijpe.2006.10.017
   Web of Science ®Google Scholar
• Castka, P., C. J. Bamber, D. J. Bamber, and John M. Sharp. 2004. “Integrating Corporate Social Responsibility (CSR) into ISO Management Systems – In Search of a Feasible CSR Management System Framework.” The TQM Magazine 16 (3): 216–224.10.1108/09544780410532954
   Google Scholar
• Clarkson, M. E. 1995. “A Risk Based Model of Stakeholder Theory.” Society of Business Ethics Conference, Vancouver, BC, August 3–6.
   Google Scholar
• Co, H. C., and F. Barro. 2009. “Stakeholder Theory and Dynamics in Supply Chain Collaboration.” International Journal of Operations & Production Management 29 (6): 591–611.
   Web of Science ®Google Scholar
• Corbett, C. J., and R. D. Klassen. 2006. “Extending the Horizons: Environmental Excellence as Key to Improving Operations.” Manufacturing & Service Operations Management 8 (1): 5–22.
   Web of Science ®Google Scholar
• Corbett, C. J., and L. N. Van Wassenhove. 1993. “The Green Fee: Internalizing and Operationalizing Environmental Issues.” California Management Review 36 (1): 116–135.10.2307/41165737
   Web of Science ®Google Scholar
• Daily, B. F., and S. Huang. 2001. “Achieving Sustainability Through Attention to Human Resource Factors in Environmental Management.” International Journal of Operations & Production Management 21 (12): 1539–1552.10.1108/01443570110410892
   Web of Science ®Google Scholar
• De Cerio, J. Merino-díaz 2003. “Quality Management Practices and Operational Performance: Empirical Evidence for Spanish Industry.” International Journal of Production Research 41 (12): 2763–2786.10.1080/0020754031000093150
   Web of Science ®Google Scholar
• Deming, W. E. 1986. Out of Crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.
   Google Scholar
• Doh, J. P., and T. R. Guay. 2006. “Corporate Social Responsibility, Public Policy, and NGO Activism in Europe and the United States: An Institutional-stakeholder Perspective.” Journal of Management Studies 43 (1): 47–73.10.1111/joms.2006.43.issue-1
   Web of Science ®Google Scholar
• Donaldson, T., and L. Preston. 1995. “The Stakeholder Theory of Corporation: Concepts, Evidence and Implications.” Academy of Management Review 20 (1): 65–91.
   Web of Science ®Google Scholar
• Dougherty, D. 1992. “Interpretive Barriers to Successful Product Innovation in Large Firms.” Organization Science 3 (2): 179–202.10.1287/orsc.3.2.179
   Web of Science ®Google Scholar
• Dow, D., D. Samson, and S. Ford. 1999. “Exploding the Myth: Do All Quality Management Practices Contribute to Superior Quality Performance?” Production and Operations Management 8 (1): 1–27.
   Web of Science ®Google Scholar
• Driver, C., and G. Thompson. 2002. “Corporate Governance and Democracy: The Stakeholder Debate Revisited.” Journal of Management and Governance 6 (2): 111–130.10.1023/A:1015721819591
   Google Scholar
• Dunphy, D., A. Griffiths, and S. Benn. 2003. Organizational Change for Corporate Sustainability. London: Routledge.
   Google Scholar
• Eesley, C., and M. J. Lenox. 2006. “Firm Responses to Secondary Stakeholder Action.” Strategic Management Journal 27 (8): 765–781.10.1002/(ISSN)1097-0266
   Web of Science ®Google Scholar
• Enders, C. K., and D. L. Bandalos. 2001. “The Relative Performance of Full Information Maximum Likelihood Estimation for Missing Data in Structural Equation Models.” Structural Equation Modeling: A Multidisciplinary Journal 8 (3): 430–457.10.1207/S15328007SEM0803_5
   Web of Science ®Google Scholar
• Evans, J., and W. M. Lindsay. 2008. The Management and Control of Quality. 6th ed. Mason, OH: South-Western.
   Google Scholar
• Faisal, M. N. 2010. “Analysing the Barriers to Corporate Social Responsibility in Supply Chains: An Interpretive Structural Modelling Approach.” International Journal of Logistics Research and Applications 13 (3): 179–195.10.1080/13675560903264968
   Web of Science ®Google Scholar
• Florida, R. 1996. “Lean and Green: The Move to Environmentally Conscious Manufacturing.” California Management Review 39 (1): 80–105.10.2307/41165877
   Web of Science ®Google Scholar
• Florida, R., and D. Davison. 2001. “Gaining from Green Management: Environmental Management Systems Inside and Outside the Factory.” California Management Review 43 (3): 64–84.10.2307/41166089
   Web of Science ®Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. “The Impact of Quality Management Practices on Performance and Competitive Advantage.” Decision Sciences 26 (5): 659–691.10.1111/deci.1995.26.issue-5
   Web of Science ®Google Scholar
• Fombrun, C., and M. Shanley. 1990. “What’s in a Name? Reputation Building and Corporate Strategy.” Academy of Management Journal 33 (2): 233–258.10.2307/256324
   Web of Science ®Google Scholar
• Foote, J., N. Gaffney, and J. R. Evans. 2010. “Corporate Social Responsibility: Implications for Performance Excellence.” Total Quality Management & Business Excellence 21 (8): 799–812.
   Web of Science ®Google Scholar
• Fornell, C., and D. F. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (1): 39–50.10.2307/3151312
   Web of Science ®Google Scholar
• Freeman, R. E. 1984. Strategic Management: A Stakeholder Approach. Boston, MA: Pitman.
   Google Scholar
• Freeman, R. E., and S. R. Velamuri. 2006. “A New Approach to CSR: Company Stakeholder Responsibility.” In Corporate Social Responsibility, edited by A. Kakabadse and M. Morsing, 9–23. Hampshire: Palgrave Macmillan.
   Google Scholar
• Gao, J., and P. Bansal. 2013. “Instrumental and Integrative Logics in Business Sustainability.” Journal of Business Ethics 112 (2): 241–255.10.1007/s10551-012-1245-2
   Web of Science ®Google Scholar
• Gardberg, N. A., and C. Fombrun. 2006. “Corporate Citizenship: Creating Intangible Assets across Institutional Environments.” Academy of Management Review 31 (2): 329–346.10.5465/AMR.2006.20208684
   Web of Science ®Google Scholar
• Garvin, D. A. 1987. “Competing on the Eight Dimensions of Quality.” Harvard Business Review 65 (6): 101–109.
   Web of Science ®Google Scholar
• Garvin, D. 1988. Managing Quality: The Strategic and Competitive Edge. New York: Free Press.
   Google Scholar
• Godfrey, P. C. 2005. “The Relationship Between Corporate Philanthropy and Shareholder Wealth: A Risk Management Perspective.” Academy of Management Review 30 (4): 777–798.10.5465/AMR.2005.18378878
   Web of Science ®Google Scholar
• Godfrey, P. C., C. B. Merrill, and J. M. Hansen. 2009. “The Relationship Between Corporate Social Responsibility and Shareholder Value: An Empirical Test of the Risk Management Hypothesis.” Strategic Management Journal 30 (4): 425–445.10.1002/smj.v30:4
   Web of Science ®Google Scholar
• Greening, D. W., and D. B. Turban. 2000. “Corporate Social Performance as a Competitive Advantage in Attracting a Quality Workforce.” Business & Society 39 (3): 254–280.
   Google Scholar
• Griffith, T. L., R. F. Zammuto, and L. Aiman-Smith. 1999. “Why New Technologies Fail: Overcoming the Invisibility of Implementation.” Industrial Management 41 (3): 29–34.
   Google Scholar
• Hackman, J. R., and R. Wageman. 1995. “Total Quality Management: Empirical, Conceptual, and Practical Issues.” Administrative Science Quarterly 40 (2): 309–342.10.2307/2393640
   Web of Science ®Google Scholar
• Hair, J. F., W. C. Black, B. J. Babin, and W. C. Black. 2009. Multivariate Data Analysis. 7th ed. Upper Saddle River, NJ: Pearson Education.
   Google Scholar
• Hanna, M. D., W. R. Newman, and P. Johnson. 2000. “Linking Operational and Environmental Improvement Through Employee Involvement.” International Journal of Operations & Production Management 20 (2): 148–165.10.1108/01443570010304233
   Web of Science ®Google Scholar
• Hansen, S., B. Dunford, A. Boss, R. Boss, and I. Angermeier. 2011. “Corporate Social Responsibility and the Benefits of Employee Trust: A Cross-disciplinary Perspective.” Journal of Business Ethics 102 (1): 29–45.10.1007/s10551-011-0903-0
   Web of Science ®Google Scholar
• Harrison, J. S., and C. H. St. John. 1996. “Managing and Partnering with External Stakeholders.” Academy of Management Executive 10 (2): 46–60.
   Google Scholar
• Hauser, J. R., and D. Clausing. 1988. “The House of Quality.” Harvard Business Review 88 (6): 63–73.
   Google Scholar
• Hayes, R., G. Pisano, D. Upton, and S. Wheelwright. 2005. Operations, Strategy and Technology: Pursuing the Competitive Edge. New York: Wiley.
   Google Scholar
• Hendricks, K. B., and V. R. Singhal. 2001. “Firm Characteristics, Total Quality Management, and Financial Performance.” Journal of Operations Management 19 (3): 269–285.10.1016/S0272-6963(00)00049-8
   Web of Science ®Google Scholar
• Ho, D. C. K., V. G. Duffy, and H. M. Shih. 2001. “Total Quality Management: An Empirical Test for Mediation Effect.” International Journal of Production Research 39 (3): 529–548.10.1080/00207540010005709
   Web of Science ®Google Scholar
• Jay Polonsky, M., and J. Ottman. 1998. “Stakeholders’ Contribution to the Green New Product Development Process.” Journal of Marketing Management 14 (6): 533–557.10.1362/026725798784867707
   Google Scholar
• Karapetrovic, S. 2003. “Musings on Integrated Management Systems.” Measuring Business Excellence 7 (1): 4–13.10.1108/13683040310466681
   Google Scholar
• Karapetrovic, S., and W. Willborn. 1998. “Integration of Quality and Environmental Management Systems.” The TQM Magazine 10 (3): 204–213.10.1108/09544789810214800
   Google Scholar
• Kauffman, C. 2010. “Employee Involvement: A New Blueprint for Success.” Journal of Accountancy 209 (5): 46–49.
   Google Scholar
• Kaynak, H. 2003. “The Relationship Between Total Quality Management Practices and their Effects on Firm Performance.” Journal of Operations Management 21 (4): 405–435.10.1016/S0272-6963(03)00004-4
   Web of Science ®Google Scholar
• Kerlinger, F. N. 1986. Foundations of Behavioral Research. New York: Holt, Rinehart and Winston.
   Google Scholar
• Keys, L. K., R. Rao, and K. Balakrishnan. 1992. “Concurrent Engineering for Consumer, Industrial Products, and Government Systems.” IEEE Transactions on Components, Hybrids, and Manufacturing Technology 15 (3): 282–287.10.1109/33.148491
   Web of Science ®Google Scholar
• Kim, H. R., M. Lee, H. T. Lee, and N. M. Kim. 2011. “Corporate Social Responsibility and Employee–Company Identification.” Journal of Business Ethics 95 (4): 557–569.
   Web of Science ®Google Scholar
• King, A. A., and M. J. Lenox. 2001. “Lean and Green? An Empirical Examination of the Relationship Between Lean Production and Environmental Performance” Production and Operations Management 10 (3): 244–256.
   Web of Science ®Google Scholar
• King, A. A., M. J. Lenox, and A. Terlaak. 2005. “The Strategic Use of Decentralizes Institutions: Exploring Certification with the ISO 14001 Management Standard.” Academy of Management Journal 48 (4): 1091–1114.
   Web of Science ®Google Scholar
• Kitazawa, S., and J. Sarkis. 2000. “The Relationship Between ISO 14001 and Continuous Source Reduction Programs.” International Journal of Operations & Production Management 20 (2): 225–248.
   Web of Science ®Google Scholar
• Kleindorfer, P. R., K. Singhal, and L. N. Van Wassenhove. 2005. “Sustainable Operations Management.” Production and Operations Management 14 (4): 482–492.
   Web of Science ®Google Scholar
• Kok, P., T. van der Wiel, R. McKenna, and A. Brown. 2001. “A Corporate Social Responsibility Audit Within a Quality Management Framework.” Journal of Business Ethics 31 (4): 285–297.
   Web of Science ®Google Scholar
• Kotler, P., and N. Lee. 2004. Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause. New York: John Wiley.
   Google Scholar
• Lambert, D. M., and T. C. Harrington. 1990. “Measuring Non Response Bias in Customer Service Mail Surveys.” Journal of Business Logistics 11 (2): 5–25.
   Google Scholar
• Laohavichien, T., L. D. Fredendall, and R. S. Cantrell. 2011. “Leadership and Quality Management Practices in Thailand.” International Journal of Operations & Production Management 31 (10): 1048–1070.
   Web of Science ®Google Scholar
• Laplume, A. O., K. Sonpar, and R. A. Litz. 2008. “Stakeholder Theory: Reviewing a Theory that Moves Us.” Journal of Management 34: 1152–1189.10.1177/0149206308324322
   Web of Science ®Google Scholar
• Lee, S. M., K. M. Zuckweiler, and S. Trimi. 2006. “Modernization of the Malcolm Baldrige National Quality Award.” International Journal of Production Research 44 (23): 5089–5106.10.1080/00207540500161043
   Web of Science ®Google Scholar
• Leonard, D., and R. McAdam. 2003. “Corporate Social Responsibility.” Quality Progress 36 (10): 27–32.
   Google Scholar
• Leonard, F. S., and W. E. Sasser. 1982. “The Incline of Quality.” Harvard Business Review 60 (5): 163–171.
   Web of Science ®Google Scholar
• Lewis, M. W., M. A. Welsh, G. E. Dehler, and S. G. Green. 2002. “Product Development Tensions: Exploring Contrasting Styles of Project Management.” Academy of Management Journal 45 (3): 546–564.10.2307/3069380
   Web of Science ®Google Scholar
• Liker, J. K. 2004. The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer. New York: McGraw-Hill.
   Google Scholar
• Lu, Q., and L. Wood. 2006. “The Refinement of Design for Manufacture: Inclusion of Process Design.” International Journal of Operations & Production Management 26 (10): 1123–1145.
   Web of Science ®Google Scholar
• Luo, X., and C. B. Bhattacharya. 2006. “Corporate Social Responsibility, Customer Satisfaction, and Market Value.” Journal of Marketing 70 (4): 1–18.10.1509/jmkg.70.4.1
   Web of Science ®Google Scholar
• Madu, C. N. 2003. Competing on Quality and Environment. Fairfield, CT: Chi Publishers.
   Google Scholar
• Magrab, E. B., S. K. Gupta, F. P. McCluskey, and P. Sandborn. 2010. Integrated Product and Process Design and Development – The Product Realization Process. 2nd ed. Boca Raton, FL: CRC Press.
   Google Scholar
• Malhotra, M. K., and V. Grover. 1998. “An Assessment of Survey Research in POM: From Constructs to Theory.” Journal of Operations Management 16 (4): 407–425.10.1016/S0272-6963(98)00021-7
   Google Scholar
• Margolis, J. D., and J. P. Walsh. 2003. “Misery Loves Companies: Rethinking Social Initiatives by Business.” Administrative Science Quarterly 48 (2): 268–305.10.2307/3556659
   Web of Science ®Google Scholar
• McAdam, R., and D. Leonard. 2003. “Corporate Social Responsibility in a Total Quality Management Context: Opportunities for Sustainable Growth.” Corporate Governance 3 (4): 36–45.10.1108/14720700310497104
   Google Scholar
• McWilliams, A., and D. S. Siegel. 2001. “Corporate Social Responsibility: A Theory of the Firm Perspective.” Academy of Management Review 26 (1): 117–127.
   Web of Science ®Google Scholar
• Mellat-Parast, M. 2013. “Quality Citizenship, Employee Involvement, and Operational Performance: An Empirical Investigation.” International Journal of Production Research 51 (10): 2805–2820.10.1080/00207543.2012.656333
   Web of Science ®Google Scholar
• Mellat-Parast, M., and S. G. Adams. 2012. “Corporate Social Responsibility, Benchmarking, and Organizational Performance in the Petroleum Industry: A Quality Management Perspective.” International Journal of Production Economics 139 (2): 447–458.10.1016/j.ijpe.2011.11.033
   Web of Science ®Google Scholar
• Mitchell, R. K., B. R. Agle, and D. J. Wood. 1997. “Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts.” Academy of Management Review 22 (4): 853–886.
   Web of Science ®Google Scholar
• Mohrman, S. A., R. V. Tenkasi, E. E. Lawler III, and G. G. Ledford Jr. 1995. “Total Quality Management: Practice and Outcomes in the Largest US Firms.” Employee Relations 17 (3): 26–41.
   Google Scholar
• Moon, J. 2004. Government as a Driver of Corporate Social Responsibility. No. 20-2004 ICCSR Research Paper Series. International Centre for Corporate Social Responsibility, University of Nottingham, UK.
   Google Scholar
• Narasimhan, R., and T. Schoenherr. 2012. “The Effects of Integrated Supply Management Practices and Environmental Management Practices on Relative Competitive Quality Advantage.” International Journal of Production Research 50 (4): 1185–1201.10.1080/00207543.2011.555785
   Web of Science ®Google Scholar
• Nunally, J. C., and J. H. Bernstein. 1994. Psychometric Theory. 3rd ed. New York: McGraw-Hill.
   Google Scholar
• O’Leary-Kelly, S. W., and R. J. Vokurka. 1998. “The Empirical Assessment of Construct Validity.” Journal of Operations Management 16 (4): 387–405.10.1016/S0272-6963(98)00020-5
   Google Scholar
• Orlitzky, M., F. L. Schmidt, and S. L. Rynes. 2003. “Corporate Social and Financial Performance: A Meta-analysis.” Organization Studies 24 (3): 403–441.10.1177/0170840603024003910
   Web of Science ®Google Scholar
• Pall, G. A. 1987. Quality Process Management. Englewood Cliffs, NJ: Prentice Hall.
   Google Scholar
• Pannirselvam, G. P., and L. A. Ferguson. 2001. “A Study of the Relationships Between the Baldrige Categories.” International Journal of Quality & Reliability Management 18 (1): 14–37.10.1108/02656710110364468
   Google Scholar
• Pava, M. L., and J. Krausz. 1996. Corporate Social Responsibility and Financial Performance: The Paradox of Social Cost. Westport, CT: Quorum Books.
   Google Scholar
• Peloza, J., and L. Papania. 2008. “The Missing Link Between Corporate Social Responsibility and Financial Performance: Stakeholder Salience and Identification.” Corporate Reputation Review 11 (2): 169–181.10.1057/crr.2008.13
   Google Scholar
• Perrini, F., and S. Castaldo. 2008. “Editorial Introduction: Corporate Social Responsibility and Trust.” Business Ethics: A European Review 17 (1): 1–2.
   Web of Science ®Google Scholar
• Pil, F. K., and S. Rothenberg. 2003. “Environmental Performance as a Driver of Superior Quality.” Production & Operations Management 12 (3): 404–415.
   Web of Science ®Google Scholar
• Pisano, G. P. 1997. The Development Factory: Unlocking the Potential of Process Innovation. Boston, MA: Harvard Business School Press.
   Google Scholar
• Pivato, S., N. Misani, and A. Tencati. 2008. “The Impact of Corporate Social Responsibility on Consumer Trust: The Case of Organic Food.” Business Ethics: A European Review 17 (1): 3–12.
   Web of Science ®Google Scholar
• Podsakoff, P. H., S. B. MacKenzie, J. Y. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5): 879–903.10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Porter, M. E., and M. R. Kramer. 2002. “The Competitive Advantage of Corporate Philanthropy.” Harvard Business Review 80 (12): 5–16.
   Web of Science ®Google Scholar
• Porter, M. E., and M. R. Kramer. 2006. “Strategy & Society: The Link Between Competitive Advantage and Corporate Social Responsibility.” Harvard Business Review 84 (12): 78–92.
   PubMed Web of Science ®Google Scholar
• Porter, M. E., and C. van der Linde. 1995. “Green and Competitive: Ending the Stalemate.” Harvard Business Review 73 (5): 120–134.
   Web of Science ®Google Scholar
• Punter, L., and D. Gangneux. 1998. “Social Responsibility: The Most Recent Element to Ensure Total Quality Management.” Total Quality Management 9 (4–5): 197–199.
   Google Scholar
• Rao, S. S., L. E. Solis, and T. S. Raghunathan. 1999. “A Framework for International Quality Management Research: Development and Validation of a Measurement Instrument.” Total Quality Management 10 (7): 1047–1075.10.1080/0954412997226
   Web of Science ®Google Scholar
• Richardson, H. A., and R. J. Vandenberg. 2005. “Integrating Managerial Perceptions and Transformational Leadership into a Work-unit Level Model of Employee Involvement.” Journal of Organizational Behavior 26 (5): 561–589.10.1002/(ISSN)1099-1379
   Web of Science ®Google Scholar
• Rowley, T. J., and S. Berman. 2000. “A Brand New Brand of Corporate Social Performance.” Business & Society 39 (4): 397–418.
   Google Scholar
• Rupp, D. E., J. Ganapathi, R. V. Aguilera, and C. A. Williams. 2006. “Employee Reactions to Corporate Social Responsibility: An Organizational Justice Framework.” Journal of Organizational Behavior 27 (4): 537–543.10.1002/(ISSN)1099-1379
   Web of Science ®Google Scholar
• Russo, M. V., and P. A. Fouts. 1997. “A Resource-based Perspective on Corporate Environmental Performance and Profitability.” Academy of Management Journal 40 (3): 534–559.10.2307/257052
   Web of Science ®Google Scholar
• Savage, G. T., T. W. Nix, C. J. Whitehead, and J. D. Blair. 1991. “Strategies for Assessing and Managing Organizational Stakeholders.” Executive 5 (2): 61.10.5465/AME.1991.4274682
   Google Scholar
• Shetty, Y. K. 1988. “Managing Product Quality for Profitability.” SAM Advanced Management Journal 53 (4): 33–38.
   Google Scholar
• Shina, S. 1991. Concurrent Engineering and Design for Manufacture of Electronics Products. New York: Van Nostrand Reinhold.10.1007/978-1-4684-6518-1
   Google Scholar
• Soh, C., S. K. Sia, W. F. Boh, and M. Tang. 2003. “Misalignments in ERP Implementation: A Dialectic Perspective.” International Journal of Human-computer Interaction 16 (1): 81–100.10.1207/S15327590IJHC1601_6
   Web of Science ®Google Scholar
• Steger, U., A. Ionescu-Somers, and O. Salzmann. 2007. “The Economic Foundations of Corporate Sustainability.” Corporate Governance 7 (2): 162–177.10.1108/14720700710739804
   Google Scholar
• Streiner, D. L. 2003. “Starting at the Beginning: An Introduction to Coefficient Alpha and Internal Consistency.” Journal of Personality Assessment 80 (1): 99–103.10.1207/S15327752JPA8001_18
   PubMed Web of Science ®Google Scholar
• Tate, W. L., L. M. Ellram, and J. F. Kirchoff. 2010. “Corporate Social Responsibility Reports: A Thematic Analysis Related to Supply Chain Management.” Journal of Supply Chain Management 46 (1): 19–44.10.1111/jscm.2010.46.issue-1
   Web of Science ®Google Scholar
• Tatikonda, M. V., and S. R. Rosenthal. 2000. “Successful Execution of Product Development Projects: Balancing Firmness and Flexibility in the Innovation Process.” Journal of Operations Management 18 (4): 401–425.10.1016/S0272-6963(00)00028-0
   Web of Science ®Google Scholar
• Taylor, W. A., and G. H. Wright. 2003. “A Longitudinal Study of TQM Implementation: Factors Influencing Success and Failure.” Omega 31 (2): 97–111.10.1016/S0305-0483(03)00017-3
   Web of Science ®Google Scholar
• Tsikriktsis, N. 2007. “The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry.” Manufacturing & Service Operations Management 9 (4): 506–517.10.1287/msom.1060.0133
   Web of Science ®Google Scholar
• Turban, D., and D. Greening. 1996. “Corporate Social Performance and Organizational Attractiveness to Prospective Employees.” Academy of Management Journal 40 (3): 658–672.
   Web of Science ®Google Scholar
• Ussahawanitchakit, U. 2011. “Discourse Quality, Corporate Citizenship, and Corporate Image: Evidence from Thai Listed Firms.” International Journal of Business Research 11 (4): 1–8.
   Google Scholar
• Vachon, S., and R. D. Klassen. 2008. “Environmental Management and Manufacturing Performance: The Role of Collaboration in the Supply Chain.” International Journal of Production Economics 111 (2): 299–315.10.1016/j.ijpe.2006.11.030
   Web of Science ®Google Scholar
• Varma, S., S. Wadhuia, and S. G. Deshtnukh. 2008. “Supply Chain Characteristics of the Petroleum Industry: The Indian Context.” South Asian Journal of Management 14 (2): 107–122.
   Google Scholar
• Verbeke, A., and V. Tung. 2013. “The Future of Stakeholder Management Theory: A Temporal Perspective.” Journal of Business Ethics 112 (3): 529–543.10.1007/s10551-012-1276-8
   Web of Science ®Google Scholar
• Waddock, S., and C. Bodwell. 2004. “Managing Responsibility: What Can be Learned from the Quality Movement?” California Management Review 47 (1): 25–37.10.2307/41166285
   Web of Science ®Google Scholar
• Walsh, J. P., K. Weber, and J. D. Margolis. 2003. “Social Issues and Management: Our Lost Cause Found.” Journal of Management 29 (6): 859–881.10.1016/S0149-2063(03)00082-5
   Web of Science ®Google Scholar
• Wheelwright, S. C., and K. B. Clark. 1992. “Creating Project Plans to Focus Product Development.” Harvard Business Review 70 (2): 70–82.
   PubMed Web of Science ®Google Scholar
• Wilkinson, A., M. Hill, and P. Gollan. 2001. “The Sustainability Debate.” International Journal of Operations & Production Management 21 (12): 1492–1502.10.1108/01443570110410865
   Web of Science ®Google Scholar
• Wilson, D. D., and D. A. Collier. 2000. “An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model.” Decision Sciences 31 (2): 361–383.10.1111/deci.2000.31.issue-2
   Web of Science ®Google Scholar
• World Business Council for Sustainable Development 2005. Driving Success: Human Resources and Sustainable Development. Accessed October 4, 2013. www.wbcsd.org/web/publications/hr.pdf.
   Google Scholar
• Zadek, S. 2004. “The Path to Corporate Responsibility.” Harvard Business Review 82 (12): 125–132.
   PubMed Web of Science ®Google Scholar
• Zhu, Q., and J. Sarkis. 2004. “Relationships Between Operational Practices and Performance among Early Adopters of Green Supply Chain Management Practices in Chinese Manufacturing Enterprises.” Journal of Operations Management 22 (3): 265–289.10.1016/j.jom.2004.01.005
   Web of Science ®Google Scholar
• Zwetsloot, G. I. J. M. 2003. “From Management Systems to Corporate Social Responsibility.” Journal of Business Ethics 44 (2): 201–208.10.1023/A:1023303917699
   Web of Science ®Google Scholar