574
Views
14
CrossRef citations to date
0
Altmetric
Original Articles

ISO 9001 certification in the American Continent: a statistical analysis and modelling

, , , &
Pages 5416-5433 | Received 14 Oct 2014, Accepted 10 Oct 2015, Published online: 13 Nov 2015

References

  • Aggelogiannopoulos, D., E. H. Drosinos, and P. Athanasopoulos. 2007. “Implementation of a Quality Management System (QMS) According to the ISO 9000 Family in a Greek Small-sized Winery: A Case Study.” Food Control 18 (9): 1077–1085.10.1016/j.foodcont.2006.07.010
  • Al-Darrab, I. A., W. A. Gulzar, and K. S. Ali. 2013. “Status of Implementation of Safety, Quality and Environmental Management Systems in Saudi Arabian Industries.” Total Quality Management & Business Excellence 24 (3–4): 336–354.
  • Aldenderfer, M. S., and R. K. Blashfield. 1984. Cluster Analysis. Newbury Park, CA: Sage.
  • Aldowaisan, T. A., and A. S. Youssef. 2006. “An ISO 9001:2000-based Framework for Realizing Quality in Small Businesses.” Omega 34 (3): 231–235.10.1016/j.omega.2004.10.007
  • Alolayyan, M. N. F., K. A. M. Ali, F. Idris, and A. S. Ibrehem. 2011. “Advance Mathematical Model to Study and Analyse the Effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance.” Total Quality Management & Business Excellence 22 (12): 1371–1393.
  • Alonso-Almeida, M. M., F. Marimon, and M. Bernardo. 2013. “Diffusion of Quality Standards in the Hospitality Sector.” International Journal of Operations & Production Management 33 (5): 504–527.
  • Bello-Pintado, A., and J. Merino-Díaz-de-Cerio. 2013. “Determinants of the Use of Quality Management Practices in Latin America: The Case of Argentina and Uruguay.” Total Quality Management & Business Excellence 24 (1): 31–47.
  • Benner, M., and F. M. Veloso. 2008. “ISO 9000 Practices and Financial Performance: A Technology Coherence Perspective.” Journal of Operations Management 26 (5): 611–629.10.1016/j.jom.2007.10.005
  • Breusch, T. S., and A. R. Pagan. 1979. “A Simple Test for Heteroscedasticity and Random Coefficient Variation.” Econometrica 47 (5): 1287–1294.10.2307/1911963
  • Brito, N. M., O. P. Amarante Junior, L. Polese, and M. L. Ribeirom. 2003. “Validação De Métodos Analíticos: Estratégia E Discussão [Validation of Analytical Methods: Strategy and Discussion].” Revista De Ecotoxicologia E Meio Ambiente 13: 129–146.
  • Dowlatshahi, S. 2011. “An Empirical Study of the ISO 9000 Certification in Global Supply Chain of Maquiladoras.” International Journal of Production Research 49 (1): 215–234.10.1080/00207543.2010.508949
  • Draper, N. R., and H. Smith. 1998. Applied Regression Analysis. 3rd ed, 706. New York: Wiley.10.1002/9781118625590
  • Franceschini, F., M. Galetto, and P. Cecconi. 2006. “A Worldwide Analysis of ISO 9000 Standard Diffusion.” Benchmarking: An International Journal 13 (4): 523–541.10.1108/14635770610676326
  • Franceschini, F., M. Galetto, and G. Gianni. 2004. “A New Forecasting Model for the Diffusion of ISO 9000 Standard Certifications in European Countries.” International Journal of Quality & Reliability Management 21 (1): 32–50.
  • Franceschini, F., M. Galetto, D. Maisano, and L. Mastrogiacomo. 2010. “Clustering of European Countries Based on ISO 9000 Certification Diffusion.” International Journal of Quality & Reliability Management. 27 (5): 558–575.
  • Gómez, B., M. Placeres, Y. López, and P. Domínguez. 2009. “Certification of Investigacional Medicinal Products Management according to Normative ISO 9001:2000 in a Hospital Pharmacy Service.” Medicina Clínica 133 (12): 479–485.10.1016/j.medcli.2009.09.001
  • Hair Jr., J. F., W. C. Black, B. J. Babin, and R. E. Anderson. 2010. Multivariate Data Analysis. 7th ed. Upper Saddle River, NJ: Prentice Hall.
  • IMD. 2012. IMD World Competitiveness Yearbook 2012. http://www.imd.org/uupload/imd.website/wcc/Overall_ranking_5_years.pdf.
  • ISO. 2012. The ISO Survey of Management System Standard Certifications – 2011. Geneva: International Organisation for Standardisation. http://www.iso.org/iso/home/standards/certification/iso-survey.htm.
  • ISO. 2013. The ISO Survey of Management System Standard Certifications – 2012. Geneva: International Organisation for Standardisation. http://www.iso.org/iso/home/standards/certification/iso-survey.htm.
  • Kubo, E. K. M., and M. C. Farina. 2013. “The Quality Movement in Brazil.” Total Quality Management & Business Excellence 24 (1): 19–30.
  • Llach, J., F. Marimon, and M. Bernardo. 2011. “ISO 9001 Diffusion Analysis according to Activity Sectors.” Industrial Management & Data Systems 111 (2): 298–316.
  • Manly, B. F. J. 2005. Multivariate Statistical Methods: A Primer. Boca Raton, FL: Chapman & Hall/CRC Press.
  • Marimon, F., M. Casadesús, and I. Heras. 2010. “Certification Intensity Level of the Leading Nations in ISO 9000 and ISO 14000 Standards.” International Journal of Quality & Reliability Management 27 (9): 1002–1020.
  • Montgomery, D. C., E. A. Peck, and G. G. Vining. 2006. Introduction to Linear Regression Analysis. 4th ed. Hoboken, NJ: Wiley.
  • Psomas, E. L., and C. V. Fotopoulos. 2009. “A Meta Analysis of ISO 9001:2000 Research – Findings and Future Research Proposals.” International Journal of Quality and Service Sciences 1: 128–144.10.1108/17566690910971418
  • Saizarbitoria, I. H., M. Casadesús, and F. Marimón. 2011. “The Impact of ISO 9001 Standard and the EFQM Model: The View of the Assessors.” Total Quality Management & Business Excellence 22 (2): 197–218.
  • Salgado, E. G., C. E. S. Silva, C. H. P. Mello, and E. R. S. Silva. 2014. “Difficulties Encountered in ISO 9001:2008 Implementation Projects in Incubated Technology-based Companies.” International Journal for Quality Research 8 (3): 357–369.
  • Sampaio, P., P. Saraiva, and A. Gomes. 2014. “ISO 9001 European Scoreboard: An Instrument to Measure Macroquality.” Total Quality Management and Business Excellence 25 (4): 309–318.
  • Sampaio, P., P. Saraiva, and A. G. Rodrigues. 2009a. “An Analysis of ISO 9000 Data in the World and the European Union.” Total Quality Management & Business Excellence 20 (12): 1303–1320.
  • Sampaio, P., P. Saraiva, and A. G. Rodrigues. 2009b. “ISO 9001 Certification Research: Questions, Answers and Approaches.” International Journal of Quality & Reliability Management 26 (1): 38–58.
  • Sampaio, P., P. Saraiva, and A. G. Rodrigues. 2011. “ISO 9001 Certification Forecasting Models.” International Journal of Quality & Reliability Management 28 (1): 5–26.
  • Saraiva, P., and B. Duarte. 2003. “ISO 9000: Some Statistical Results for a Worldwide Phenomenon.” Total Quality Management & Business Excellence 14 (10): 1169–1178.
  • Talib, F., Z. Rahman, and M. N. Qureshi. 2011. “Prioritising the Practices of Total Quality Management: An Analytic Hierarchy Process Analysis for the Service Industries.” Total Quality Management & Business Excellence 22 (12): 1331–1351.
  • WEF. 2013. The Global Competitiveness Report 2012–2013. World Economic Forum. http://www3.weforum.org/docs/WEF_GlobalCompetitivenessReport_2012-13.pdf.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.