1,656
Views
63
CrossRef citations to date
0
Altmetric
Articles

Designing and providing integrated product-service systems – challenges, opportunities and solutions resulting from prescriptive approaches in two industrial companies

ORCID Icon, &
Pages 2150-2168 | Received 27 Jul 2016, Accepted 10 May 2017, Published online: 31 May 2017

References

  • Akasaka, Fumiya, Yutaro Nemoto, Koji Kimita, and Yoshiki Shimomura. 2012. “Development of a Knowledge-based Design Support System for Product-service Systems.” Computers in Industry 63 (4): 309–318.10.1016/j.compind.2012.02.009
  • Baines, Tim S., Ali Z. Bigdeli, Oscar F. Bustinza, Victor Guang Shi, James Baldwin, and Kieth Ridgway. 2017. “Servitization: Revisiting the State-of-the-art and Research Priorities.” International Journal of Operations and Production Management 37 (2): 256–278.10.1108/IJOPM-06-2015-0312
  • Baines, Tim S., H. W. Lightfoot, and J. M. Kay. 2009. “Servitized Manufacture: Practical Challenges of Delivering Integrated Products and Services.” Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 223 (9): 1207–1215.10.1243/09544054JEM1552
  • Belvedere, Valeria, Alberto Grando, and Paola Bielli. 2013. “A Quantitative Investigation of the Role of Information and Communication Technologies in the Implementation of a Product-service System.” International Journal of Production Research 51 (2): 410–426.10.1080/00207543.2011.648278
  • Bertoni, Alessandro, Marco Bertoni, Massimo Panarotto, Christian Johansson, and Tobias C. Larsson. 2016. “Value-driven Product Service Systems Development: Methods and Industrial Applications.” CIRP Journal of Manufacturing Science and Technology 15: 42–55.10.1016/j.cirpj.2016.04.008
  • Blessing, Lucienne T. M., and Amaresh Chakrabarti. 2009. DRM, a Design Research Methodology. London: Springer.10.1007/978-1-84882-587-1
  • Bonetti, Stefano, Marco Perona, and Nicola Saccani. 2016. “Total Cost of Ownership for Product-Service System: Application of a Prototypal Model to Aluminum Melting Furnaces.” Procedia CIRP 47: 60–65.
  • Brax, Saara. 2005. “A Manufacturer Becoming Service Provider – Challenges and a Paradox.” Managing Service Quality: An International Journal 15 (2): 142–155.10.1108/09604520510585334
  • Cavalieri, Sergio, and Giuditta Pezzotta. 2012. “Product–Service Systems Engineering: State of the Art and Research Challenges.” Computers in Industry 63 (4): 278–288.10.1016/j.compind.2012.02.006
  • Ceschin, Fabrizio. 2013. “Critical Factors for Implementing and Diffusing Sustainable Product-service Systems: Insights from Innovation Studies and Companies’ Experiences.” Journal of Cleaner Production 45: 74–88.10.1016/j.jclepro.2012.05.034
  • Clayton, Richard J., Chris J. Backhouse, and Samir Dani. 2012. “Evaluating Existing Approaches to Product‐Service System Design.” Journal of Manufacturing Technology Management 23 (3): 272–298.10.1108/17410381211217371
  • Dachs, Bernhard, Sabine Biege, Martin Borowiecki, Gunter Lay, Angela Jäger, and Doris Schartinger. 2014. “Servitisation of European Manufacturing: Evidence from a Large Scale Database.” The Service Industries Journal 34 (1): 5–23.10.1080/02642069.2013.776543
  • Datta, Partha P., and Rajkumar Roy. 2010. “Cost Modelling Techniques for Availability Type Service Support Contracts: A Literature Review and Empirical Study.” CIRP Journal of Manufacturing Science and Technology 3 (2): 142–157.10.1016/j.cirpj.2010.07.003
  • Desai, Avni, Mattias Lindahl, and Maria Widgren. 2016. “Actors and System Maps – A Methodology for Developing Product/Service Systems.” In Sustainability through Innovation in Product Life Cycle Design, edited by Mitsutaka Matsumoto, Keijiro Masui, Sinnichi Fukushige and Shinsuke Kondo, 217–232. Singapore: Springer.
  • Durugbo, Christopher. 2013. “Competitive Product-service Systems: Lessons from a Multicase Study.” International Journal of Production Research 51 (19): 5671–5682.10.1080/00207543.2013.775526
  • Durugbo, Christopher, Ashutosh Tiwari, and Jeffrey R. Alcock. 2013. “Modelling Information Flow for Organisations: A Review of Approaches and Future Challenges.” International Journal of Information Management 33: 597–610.
  • Eisenhardt, K. M. 1989. “Building Theories from Case Study Research.” Academy of Management Review 14 (4): 532–550.
  • Elfving, S. W., and N. Urquhart. 2013. “Product Service System Challenges within Telecommunication: Reaching the Era of Mutual Dependency.” In The Philosopher’s Stone for Sustainability, 269–274. Springer Berlin Heidelberg.
  • Flick, Uwe. 2009. An Introduction to Qualitative Research. London: Sage.
  • Gebauer, Heiko, Thomas Friedli, and Elgar Fleisch. 2006. “Success Factors for Achieving High Service Revenues in Manufacturing Companies.” Benchmarking: An International Journal 13 (3): 374–386.10.1108/14635770610668848
  • Glaser, Barney G., and Anselm L. Strauss. 2009. The Discovery of Grounded Theory: Strategies for Qualitative Research. New Brunswick: Transaction Publishers.
  • Goedkoop, Mark J., Cees J. G. Van Halen, Harry R. M. Te Riele, and Peter J. M. Rommens. 1999. “Product Service Systems, Ecological and Economic Basics.” Economic Affairs 36: 132.
  • Grönroos, Christian, and Päivi Voima. 2013. “Critical Service Logic: Making Sense of Value Creation and Co-creation.” Journal of the Academy of Marketing Science 41 (2): 133–150.10.1007/s11747-012-0308-3
  • Isaksson, Ola, Tobias C. Larsson, and Anna Ohrwall Rönnbäck. 2009. “Development of Product-service Systems: Challenges and Opportunities for the Manufacturing Firm.” Journal of Engineering Design 20 (4): 329–348.10.1080/09544820903152663
  • Krueger, Richard A., and Mary Anne Casey. 2014. Focus Groups: A Practical Guide for Applied Research. 5th ed. Thousand Oaks: Sage Publications.
  • Kurak, Caio Di, Ana Paula Francisco, B. Barquet, Henrique Rozenfeld, São Carlos, and São Paulo. 2013. “Challenges for PSS Implementation: Identification and Classification.” In Product-service Integration for Sustainable Solutions, edited by Horst Meier, 275–285. Springer Berlin Heidelberg.10.1007/978-3-642-30820-8
  • Lim, Chie-Hyeon, Kwang-Jae Kim, Yoo-Suk Hong, and Kwangtae Park. 2012. “PSS Board: A Structured Tool for Product–Service System Process Visualization.” Journal of Cleaner Production 37: 42–53.10.1016/j.jclepro.2012.06.006
  • Lindahl, Mattias, Tomohiko Sakao, and Emma Carlsson. 2014. “Actor's and System Maps for Integrated Product Service Offerings – Practical Experience from Two Companies.” Procedia CIRP 16: 320–325.10.1016/j.procir.2014.01.030
  • Lindahl, Mattias, Erik Sundin, and Tomohiko Sakao. 2014. “Environmental and Economic Benefits of Integrated Product Service Offerings Quantified with Real Business Cases.” Journal of Cleaner Production 64: 288–296.10.1016/j.jclepro.2013.07.047
  • Manzini, E., and C. Vezzoli. 2003. “A Strategic Design Approach to Develop Sustainable Product Service Systems: Examples Taken from the ‘Environmentally Friendly Innovation’ Italian Prize.” Journal of Cleaner Production 11 (8): 851–857.10.1016/S0959-6526(02)00153-1
  • Martinez, Veronica, Marko Bastl, Jennifer Kingston, and Stephen Evans. 2010. “Challenges in Transforming Manufacturing Organisations into Product‐Service Providers.” Journal of Manufacturing Technology Management 21 (4): 449–469.10.1108/17410381011046571
  • Matschewsky, Johannes. 2017. “PSS without PSS Design – Possible Causes, Effects and Solutions.” In Sustainability through Innovation in Product Life Cycle Design, 233–248. Singapore: Springer.10.1007/978-981-10-0471-1
  • Matschewsky, Johannes, Mattias Lindahl, and Tomohiko Sakao. 2015. “Facilitating Industrial Adoption of Design Methods for Product-service Systems.” ICED15: 20th International Conference on Engineering Design, Milan, 301–310.
  • Matschewsky, Johannes, Tomohiko Sakao, and Mattias Lindahl. 2015. “ProVa – Provider Value Evaluation for Integrated Product Service Offerings.” Procedia CIRP 30: 305–310.10.1016/j.procir.2015.02.096
  • Matschewsky, Johannes, Tomohiko Sakao, Saeed Khanagha, and Sofi W. Elfving. 2016. “What's in It for the Provider? The Case of a Telecom Vendor's Value Capturing from the Transition to Product-service Systems.” Procedia CIRP 47: 6–11.10.1016/j.procir.2016.03.066
  • Maussang, Nicolas, Peggy Zwolinski, and Daniel Brissaud. 2009. “Product-service System Design Methodology: From the PSS Architecture Design to the Products Specifications.” Journal of Engineering Design 20 (4): 349–366.10.1080/09544820903149313
  • Meier, H., R. Roy, and G. Seliger. 2010. “Industrial Product-service Systems-IPS2.” CIRP Annals – Manufacturing Technology 59 (2): 607–627.10.1016/j.cirp.2010.05.004
  • Miles, M. B., A. M. Huberman, and J. Saldaña 2013. Qualitative Data Analysis: A Methods Sourcebook. Beverly Hills, CA: Sage.
  • Mont, Oksana. 2002. “Drivers and Barriers for Shifting towards More Service-oriented Businesses: Analysis of the PSS Field and Contributions from Sweden.” The Journal of Sustainable Product Design 2 (3/4): 89–103.10.1023/B:JSPD.0000031027.49545.2b
  • Morelli, Nicola. 2006. “Developing New Product Service Systems (PSS): Methodologies and Operational Tools.” Journal of Cleaner Production 14 (17): 1495–1501.10.1016/j.jclepro.2006.01.023
  • O’Brien, Christopher. 2013. “Fifty Years of Shifting Paradigms.” International Journal of Production Research 51 (23–24): 6740–6745.10.1080/00207543.2013.852267
  • OECD. 2015. OECD Green Growth Studies: Material Resources, Productivity and the Environment. Paris: OECD Publishing.
  • Oliva, Rogelio, and Robert Kallenberg. 2003. “Managing the Transition from Products to Services.” International Journal of Service Industry Management 14 (2): 160–172.10.1108/09564230310474138
  • Opresnik, David, and Marco Taisch. 2015. “The Value of Big Data in Servitization.” International Journal of Production Economics 165: 174–184.10.1016/j.ijpe.2014.12.036
  • Patton, Michael Quinn. 2002. Qualitative Research & Evaluation Methods. Thousand Oaks: Sage.
  • Pezzotta, Giuditta, Roberto Pinto, Fabiana Pirola, and Mohamed-Zied Ouertani. 2014. “Balancing Product-service Provider's Performance and Customer's Value: The SErvice Engineering Methodology (SEEM).” Procedia CIRP 16: 50–55.10.1016/j.procir.2014.01.008
  • Pezzotta, Giuditta, Fabiana Pirola, Alice Rondini, Roberto Pinto, and Mohamed-Zied Ouertani. 2016. “Towards a Methodology to Engineer Industrial Product-service System – Evidence from Power and Automation Industry.” CIRP Journal of Manufacturing Science and Technology.
  • Pigosso, Daniela C. A., and Tim C. McAloone. 2016. “Maturity-based Approach for the Development of Environmentally Sustainable Product/Service-systems.” CIRP Journal of Manufacturing Science and Technology 15: 33–41.10.1016/j.cirpj.2016.04.003
  • Rebitzer, Gerald, and David Hunkeler. 2003. “Life Cycle Costing in LCM: Ambitions, Opportunities, and Limitations.” The International Journal of Life Cycle Assessment 8 (5): 253–256.10.1007/BF02978913
  • Sakao, Tomohiko, and Mattias Lindahl. 2012. “A Value Based Evaluation Method for Product/Service System Using Design Information.” CIRP Annals – Manufacturing Technology 61 (1): 51–54.10.1016/j.cirp.2012.03.108
  • Sakao, Tomohiko, and Mattias Lindahl. 2015. “A Method to Improve Integrated Product Service Offerings Based on Life Cycle Costing.” CIRP Annals – Manufacturing Technology 64 (1): 33–36.10.1016/j.cirp.2015.04.052
  • Sakao, Tomohiko, Herbert Birkhofer, Veselin Panshef, and Edgar Dorsam. 2009. “An Effective and Efficient Method to Design Services: Empirical Study for Services by an Investment-machine Manufacturer.” International Journal of Internet Manufacturing and Services 2 (1): 95–110.10.1504/IJIMS.2009.031342
  • Sakao, Tomohiko, Anna Öhrwall Rönnbäck, and Gunilla Ölundh Sandström. 2013. “Uncovering Benefits and Risks of Integrated Product Service Offerings – Using a Case of Technology Encapsulation.” Journal of Systems Science and Systems Engineering 22 (4): 421–439.10.1007/s11518-013-5233-6
  • Settanni, Ettore, Nils E. Thenent, Linda B. Newnes, Glenn Parry, and Yee Mey Goh. 2015. “To Cost an Elephant: An Exploratory Survey on Cost Estimating Practice in the Light of Product-service-systems.” Journal of Cost Analysis and Parametrics 8 (1): 1–22.10.1080/1941658X.2015.1016588
  • Song, Wenyan, Xinguo Ming, Yi Han, Xu Zhitao, and Wu Zhenyong. 2014. “An Integrative Framework for Innovation Management of Product–Service System.” International Journal of Production Research 53 (8): 2252–2268.
  • Strauss, Anselm, and Juliet M. Corbin. 1998. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. 2nd ed. Thousand Oaks, CA: Sage.
  • Szwejczewski, Marek, Keith Goffin, and Zissis Anagnostopoulos. 2015. “Product Service Systems, after-sales Service and New Product Development.” International Journal of Production Research 53 (17): 5334–5353.10.1080/00207543.2015.1033499
  • Tan, Adrian Ronald. 2010. “Service-oriented Product Development Strategies.” PhD Thesis, DTU Management.
  • Tukker, Arnold. 2015. “Product Services for a Resource-efficient and Circular Economy – A Review.” Journal of Cleaner Production 97: 76–91.10.1016/j.jclepro.2013.11.049
  • Ulaga, Wolfgang, and Werner J. Reinartz. 2011. “Hybrid Offerings : How Manufacturing Firms Combine Goods and Services Successfully.” Journal of Marketing 75: 5–23.10.1509/jm.09.0395
  • Vasantha, Gokula Vijaykumar Annamalai, Rajkumar Roy, Alan Lelah, and Daniel Brissaud. 2012. “A Review of Product–Service Systems Design Methodologies.” Journal of Engineering Design 23 (9): 635–659.10.1080/09544828.2011.639712
  • Vasantha, Gokula, Rajkumar Roy, and Jonathan Corney. 2014. “Challenges and Opportunities in Transforming Laser System Industry to Deliver Integrated Product and Service Offers.” In Collaborative Systems for Smart Networked Environments, 127–134. Springer Berlin Heidelberg.
  • Vezzoli, Carlo, Fabrizio Ceschin, Jan Carel Diehl, and Cindy Kohtala. 2015. “New Design Challenges to Widely Implement ‘Sustainable Product–Service Systems’.” Journal of Cleaner Production 97: 1–12.10.1016/j.jclepro.2015.02.061
  • Wang, P. P., X. G. Ming, D. Li, F. B. Kong, L. Wang, and Z. Y. Wu. 2011. “Status Review and Research Strategies on Product-service Systems.” International Journal of Production Research 49 (22): 6863–6883.
  • Windahl, Charlotta, and Nicolette Lakemond. 2006. “Developing Integrated Solutions: The Importance of Relationships within the Network.” Industrial Marketing Management 35 (7): 806–818.10.1016/j.indmarman.2006.05.010
  • Yin, Robert K. 2013. Case Study Research: Design and Methods. Thousand Oaks: Sage.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.