Visual performance management as a fitness factor for Lean

References

• Ahmed, P. K., A. Y. E. Loh, and M. Zairi. 1999. “Cultures for Continuous Improvement and Learning.” Total Quality Management 10: 426–434. doi: 10.1080/0954412997361
   Google Scholar
• Aiken, L. S., and S. G. West. 1991. Multiple Regression: Testing and Interpreting Interactions. New York: Sage.
   Google Scholar
• Alsmadi, M., A. Almani, and R. Jerisat. 2012. “A Comparative Analysis of Lean Practices and Performance in the UK Manufacturing and Service Sector Firms.” Total Quality Management and Business Excellence 23 (3–4): 381–396. doi: 10.1080/14783363.2012.669993
   Web of Science ®Google Scholar
• Anand, G., P. T. Ward, M. V. Tatikonda, and D. A. Schilling. 2009. “Dynamic Capabilities Through Continuous Improvement Infrastructure.” Journal of Operations Management 27: 444–461. doi: 10.1016/j.jom.2009.02.002
   Web of Science ®Google Scholar
• Anderson, J. C, and D. W Gerbing. 1988. “Structural equation modeling in practice: A review and recommended two-step approach.” Psychological Bulletin 103: 411–423. doi: 10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Bateman, N., L. Philp, and H. Warrender. 2016. “Visual Management and Shop Floor Teams – Development, Implementation and Use.” International Journal of Production Research 54 (24): 7345–7358. doi: 10.1080/00207543.2016.1184349
   Web of Science ®Google Scholar
• Bayo-Moriones, A., A. Bello-Pintado, and J. Merino-Díaz-de-Cerio. 2008. “The Role of Organizational Context and Infrastructure Practices in JIT Implementation.” International Journal of Operations & Production Management 28 (11): 1042–1066. doi: 10.1108/01443570810910188
   Web of Science ®Google Scholar
• Bessant, J., S. Caffyn, and M. Gallagher. 2001. “An Evolutionary Model of Continuous Improvement Behaviour.” Technovation 21: 67–77. doi: 10.1016/S0166-4972(00)00023-7
   Web of Science ®Google Scholar
• Bititci, U., P. Cocca, and A. Ates. 2016. “Impact of Visual Performance Management Systems on the Performance Management Practices of Organisations.” International Journal of Production Research 54 (6): 1571–1593. doi: 10.1080/00207543.2015.1005770
   Web of Science ®Google Scholar
• Bortolotti, T., P. Danese, B. B. Flynn, and P. Romano. 2015. “Leveraging Fitness and Lean Bundles to Build the Cumulative Performance Sand Cone Model.” International Journal of Production Economics 162: 227–241. doi: 10.1016/j.ijpe.2014.09.014
   Web of Science ®Google Scholar
• Bourne, M., M. Kennerley, and M. Franco-Santos. 2005. “Managing Through Measures: A Study of Impact on Performance.” Journal of Manufacturing Technology Management 16: 373–395. doi: 10.1108/17410380510594480
   Google Scholar
• Browne, M. W., and R. Cudeck. 1992. “Alternative Ways of Assessing Model Fit.” Sociological Methods & Research 21: 230–258. doi: 10.1177/0049124192021002005
   Web of Science ®Google Scholar
• Cao, M., and Q. Zhang. 2011. “Supply Chain Collaboration: Impact on Collaborative Advantage and Firm Performance.” Journal of Operations Management 29 (3): 163–180. doi: 10.1016/j.jom.2010.12.008
   Web of Science ®Google Scholar
• Choi, T. Y., and K. Eboch. 1998. “The TQM Paradox: Relations Among TQM Practices, Plant Performance, and Customer Satisfaction.” Journal of Operations Management 17: 59–75. doi: 10.1016/S0272-6963(98)00031-X
   Google Scholar
• Cronbach, L. J. 1951. “Coefficient Alpha and the Internal Structure of Tests.” Psychometrika 16 (3): 297–334. doi: 10.1007/BF02310555
   Web of Science ®Google Scholar
• Cua, K. O., K. E. McKone, and R. G. Schroeder. 2001. “Relationships Between Implementation of TQM, JIT, and TPM and Manufacturing Performance.” Journal of Operations Management 19: 675–694. doi: 10.1016/S0272-6963(01)00066-3
   Web of Science ®Google Scholar
• Davies, A. J., and A. K. Kochhar. 2002. “Manufacturing Best Practice and Performance Studies: A Critique.” International Journal of Operations & Production Management 22 (3): 289–305. doi: 10.1108/01443570210417597
   Web of Science ®Google Scholar
• De Leeuw, S., and J. P. van den Berg. 2011. “Improving Operational Performance by Influencing Shopfloor Behavior via Performance Management Practices.” Journal of Operations Management 29: 224–235. doi: 10.1016/j.jom.2010.12.009
   Web of Science ®Google Scholar
• De Treville, S., and J. Antonakis. 2006. “Could Lean Production job Design be Intrinsically Motivating? Contextual, Configurational, and Levels-of-Analysis Issues.” Journal of Operations Management 24: 99–123. doi: 10.1016/j.jom.2005.04.001
   Web of Science ®Google Scholar
• Douglas, T. J., and W. Q. Judge. 2001. “Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration.” Academy of Management Journal 44: 158–169.
   Web of Science ®Google Scholar
• Dove, R. 1999. “Knowledge Management, Response Ability, and the Agile Enterprise.” Journal of Knowledge Management 3 (1): 18–35. doi: 10.1108/13673279910259367
   Google Scholar
• Eaidgah, Y., A. A. Maki, K. Kurczewski, and A. Abdekhodaee. 2016. “Visual Management, Performance Management and Continuous Improvement: A Lean Manufacturing Approach.” International Journal of Lean Six Sigma 7 (2): 187–210. doi: 10.1108/IJLSS-09-2014-0028
   Web of Science ®Google Scholar
• Eppler, M. J., and R. A. Burkhard. 2007. “Visual Representations in Knowledge Management: Framework and Cases.” Journal of Knowledge Management 11 (4): 112–122. doi: 10.1108/13673270710762756
   Google Scholar
• Eppler, M. J., and K. W. Platts. 2009. “Visual Strategizing.” Long Range Planning 42: 42–74. doi: 10.1016/j.lrp.2008.11.005
   Web of Science ®Google Scholar
• Ferdows, K., and A. De Meyer. 1990. “Lasting Improvements in Manufacturing Performance: In Search of a New Theory.” Journal of Operations Management 9 (2): 168–184. doi: 10.1016/0272-6963(90)90094-T
   Google Scholar
• Ferdows, K., and F. Thurnheer. 2011. “Building Factory Fitness.” International Journal of Operations & Production Management 31: 916–934. doi: 10.1108/01443571111165820
   Web of Science ®Google Scholar
• Flynn, B. B., S. Sakakibara, and R. G. Schroeder. 1995. “Relationship Between JIT and TQM: Practices and Performance.” The Academy of Management Journal 38: 1325–1360.
   Web of Science ®Google Scholar
• Flynn, B. B., R. G. Schroeder, and E. J. Flynn. 1999. “World Class Manufacturing: An Investigation of Hayes and Wheelwright’s Foundation.” Journal of Operations Management 17: 249–269. doi: 10.1016/S0272-6963(98)00050-3
   Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1994. “A Framework for Quality Management Research and an Associated Measurement Instrument.” Journal of Operations Management 11 (4): 339–366. doi: 10.1016/S0272-6963(97)90004-8
   Google Scholar
• Forza, C. 1996. “Work Organization in Lean Production and Traditional Plants: What are the Differences?” International Journal of Operations & Production Management 16 (2): 42–62. doi: 10.1108/01443579610109839
   Web of Science ®Google Scholar
• Forza, C., and F. Salvador. 2000. “Assessing Some Distinctive Dimensions of Performance Feedback Information in High Performing Plants.” International Journal of Operations & Production Management 20: 359–385. doi: 10.1108/01443570010308112
   Web of Science ®Google Scholar
• Fugate, B. S., T. P. Stank, and J. T. Mentzer. 2009. “Linking Improved Knowledge Management to Operational and Organizational Performance.” Journal of Operations Management 27 (3): 247–264. doi: 10.1016/j.jom.2008.09.003
   Web of Science ®Google Scholar
• Fujimoto, T. 2012. “The Evolution of Production Systems: Exploring the Sources of Toyota’s Competitiveness.” Annals of Business Administrative Science 11: 25–44. doi: 10.7880/abas.11.25
   Google Scholar
• Fullerton, R. R., F. A. Kennedy, and S. K. Widener. 2013. “Management Accounting and Control Practices in a Lean Manufacturing Environment.” Accounting, Organizations and Society 38 (1): 50–71. doi: 10.1016/j.aos.2012.10.001
   Web of Science ®Google Scholar
• Fullerton, R. R., F. A. Kennedy, and S. K. Widener. 2014. “Lean Manufacturing and Firm Performance: The Incremental Contribution of Lean Management Accounting Practices.” Journal of Operations Management 32: 414–428. doi: 10.1016/j.jom.2014.09.002
   Web of Science ®Google Scholar
• Fullerton, R. R., and C. S. McWatters. 2002. “The Role of Performance Measures and Incentive Systems in Relation to the Degree of JIT Implementation.” Accounting, Organizations and Society 27 (8): 711–735. doi: 10.1016/S0361-3682(02)00012-0
   Web of Science ®Google Scholar
• Galsworth, G. 1997. Visual Systems: Harnessing the Power of a Visual Workplace. New York, NY: AMACOM.
   Google Scholar
• Gligor, D. M., C. L. Esmark, and M. C. Holcomb. 2015. “Performance Outcomes of Supply Chain Agility: When Should you be Agile?” Journal of Operations Management 33–34: 71–82. doi: 10.1016/j.jom.2014.10.008
   Web of Science ®Google Scholar
• Hackman, J. R., and G. R. Oldham. 1976. “Motivation Through the Design of Work: Test of a Theory.” Organizational Behavior and Human Performance 16 (2): 250–279. doi: 10.1016/0030-5073(76)90016-7
   Web of Science ®Google Scholar
• Hair, J. F., R. E. Andreson, R. L. Tatham, and W. C. Black. 1998. Multivariate Data Analysis. 5th ed. New York, NY: Prentice-Hall.
   Google Scholar
• Hayes, A. F. 2013. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York, NY: Guilford Press.
   Google Scholar
• Hines, P., M. Holweg, and N. Rich. 2004. “Learning to Evolve: A Review of Contemporary Lean Thinking.” International Journal of Operations & Production Management 24 (10): 994–1011. doi: 10.1108/01443570410558049
   Web of Science ®Google Scholar
• Hopp, W. J., and M. L. Spearman. 2004. “To Pull or Not to Pull: What is the Question?” Manufacturing & Service Operations Management 6: 133–148. doi: 10.1287/msom.1030.0028
   Google Scholar
• Ittner, C. D., D. F. Larcker, and T. Randall. 2003. “Performance Implications of Strategic Performance Measurement in Financial Services Firms.” Accounting, Organizations and Society 28: 715–741. doi: 10.1016/S0361-3682(03)00033-3
   Web of Science ®Google Scholar
• Jaca, C., E. Viles, D. Jurburg, and M. Tanco. 2014. “Do Companies with Greater Deployment of Participation Systems Use Visual Management More Extensively?” An Exploratory Study. International Journal of Production Research 52 (6): 1755–1770. doi: 10.1080/00207543.2013.848482
   Web of Science ®Google Scholar
• Jayaram, J., S. Vickery, and C. Droge. 2008. “Relationship Building, Lean Strategy and Firm Performance: An Exploratory Study in the Automotive Supplier Industry.” International Journal of Production Research 46 (20): 5633–5649. doi: 10.1080/00207540701429942
   Web of Science ®Google Scholar
• Johnston, R., S. Brignall, and L. Fitzgerald. 2002. “‘Good Enough’ Performance Measurement: A Trade-Off Between Activity and Action.” The Journal of the Operational Research Society 53: 256–262. doi: 10.1057/palgrave.jors.2601217
   Web of Science ®Google Scholar
• Kennedy, F. A., and S. K. Widener. 2008. “A Control Framework: Insights from Evidence on Lean Accounting.” Management Accounting Research 19: 301–323. doi: 10.1016/j.mar.2008.01.001
   Web of Science ®Google Scholar
• Klassen, R., and L. Menor. 2007. “The Process Management Triangle: An Empirical Investigation of Process Trade-Offs.” Journal of Operations Management 25: 1015–1034. doi: 10.1016/j.jom.2006.10.004
   Web of Science ®Google Scholar
• Kohlbacher, M., and S. Gruenwald. 2011. “Process Orientation: Conceptualization and Measurement.” Business Process Management Journal 17: 267–283. doi: 10.1108/14637151111122347
   Google Scholar
• LaGanga, L. R. 2011. “Lean Service Operations: Reflections and New Directions for Capacity Expansion in Outpatient Clinics.” Journal of Operations Management 29: 422–433. doi: 10.1016/j.jom.2010.12.005
   Web of Science ®Google Scholar
• Liff, S., and P. A. Posey. 2004. Seeing Is Believing: How the New Art of Visual Management Can Boost Performance Throughout Your Organization. New York: AMACOM.
   Google Scholar
• Liker, J. K. 2004. The Toyota way: 14 Management Principles from the World’s Greatest Manufacturer. New York: McGraw-Hill.
   Google Scholar
• Lindlöf, L., B. Söderberg, and M. Persson. 2013. “Practices Supporting Knowledge Transfer—An Analysis of Lean Product Development.” International Journal of Computer Integrated Manufacturing 26 (12): 1128–1135. doi: 10.1080/0951192X.2011.651160
   Web of Science ®Google Scholar
• Locke, E. A. 1996. “Motivation Through Conscious Goal Setting.” Applied and Preventive Psychology 5: 117–124. doi: 10.1016/S0962-1849(96)80005-9
   Web of Science ®Google Scholar
• Locke, E. A., and G. P. Latham. 2002. “Building a Practically Useful Theory of Goal Setting and Task Motivation: A 35-Year Odyssey.” American Psychologist 57: 705–717. doi: 10.1037/0003-066X.57.9.705
   PubMed Web of Science ®Google Scholar
• Luckett, P. F., and I. R. Eggleton. 1991. “Feedback and Management Accounting: A Review of Research into Behavioural Consequences.” Accounting, Organizations and Society 16: 371–394. doi: 10.1016/0361-3682(91)90028-D
   Web of Science ®Google Scholar
• Mackelprang, A. W., and A. Nair. 2010. “Relationship Between Just-in-Time Manufacturing Practices and Performance: A Meta-Analytic Investigation.” Journal of Operations Management 28: 283–302. doi: 10.1016/j.jom.2009.10.002
   Web of Science ®Google Scholar
• Mentzer, J. T., and D. J. Flint. 1997. “Validity in Logistics Research.” Journal of Business Logistics 18: 199–216.
   Google Scholar
• Meredith, J. O., A. L. Grove, P. Walley, F. Young, and M. B. Macintyre. 2011. “Are We Operating Effectively? A Lean Analysis of Operating Theatre Changeovers.” Operations Management Research 4: 89–98. doi: 10.1007/s12063-011-0054-6
   Web of Science ®Google Scholar
• Narasimhan, R., M. Swink, and S. W. Kim. 2006. “Disentangling Leanness and Agility: An Empirical Investigation.” Journal of Operations Management 24: 440–457. doi: 10.1016/j.jom.2005.11.011
   Web of Science ®Google Scholar
• Netland, T. H., J. D. Schloetzer, and K. Ferdows. 2015. “Implementing Corporate Lean Programs: The Effect of Management Control Practices.” Journal of Operations Management 36: 90–102. doi: 10.1016/j.jom.2015.03.005
   Web of Science ®Google Scholar
• Ni, W., and H. Sun. 2009. “The Relationship among Organisational Learning, Continuous Improvement and Performance Improvement: An Evolutionary Perspective.” Total Quality Management & Business Excellence 10: 1041–1054. doi: 10.1080/14783360903247312
   Web of Science ®Google Scholar
• Pakdil, F., and K. M. Leonard. 2014. “Criteria for a Lean Organisation: Development of a Lean Assessment Tool.” International Journal of Production Research 52 (15): 4587–4607. doi: 10.1080/00207543.2013.879614
   Web of Science ®Google Scholar
• Piercy, N., and N. Rich. 2009. “Lean Transformation in the Pure Service Environment: The Case of the Call Service Centre.” International Journal of Operations & Production Management 29 (1): 54–76. doi: 10.1108/01443570910925361
   Web of Science ®Google Scholar
• Preacher, K. J., D. D. Rucker, and A. F. Hayes. 2007. “Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions.” Multivariate Behavioral Research 42 (1): 185–227. doi: 10.1080/00273170701341316
   PubMed Web of Science ®Google Scholar
• Sakakibara, S., B. B. Flynn, R. G. Schroeder, and W. T. Morris. 1997. “The Impact of Just-in-Time Manufacturing and Its Infrastructure on Manufacturing Performance.” Management Science 43: 1246–1257. doi: 10.1287/mnsc.43.9.1246
   Web of Science ®Google Scholar
• Samson, D., and M. Terziovski. 1999. “The Relationship Between Total Quality Management Practices and Operational Performance.” Journal of Operations Management 17: 393–409. doi: 10.1016/S0272-6963(98)00046-1
   Google Scholar
• Schonberger, R. J. 1986. World Class Manufacturing. New York, NY: Free Press.
   Google Scholar
• Schonberger, R. J. 2005. “Lean Extended: It’s Much More (and Less) Than You Think.” Industrial Engineer 37 (12): 26–32.
   Google Scholar
• Schonberger, R. J. 2007. “Japanese Production Management: An Evolution—With Mixed Success.” Journal of Operations Management 25 (2): 403–419. doi: 10.1016/j.jom.2006.04.003
   Web of Science ®Google Scholar
• Shah, R., A. Chandrasekaran, and K. Linderman. 2008. “In Pursuit of Implementation Patterns: The Context of Lean and Six Sigma.” International Journal of Production Research 46: 6679–6699. doi: 10.1080/00207540802230504
   Web of Science ®Google Scholar
• Shah, R., and P. T. Ward. 2003. “Lean Manufacturing: Context, Practice Bundles, and Performance.” Journal of Operations Management 21: 129–149. doi: 10.1016/S0272-6963(02)00108-0
   Web of Science ®Google Scholar
• Shah, R., and P. T. Ward. 2007. “Defining and Developing Measures of Lean Production.” Journal of Operations Management 25: 785–805. doi: 10.1016/j.jom.2007.01.019
   Web of Science ®Google Scholar
• Solis, L. E., T. S. Raghu-Nathan, and S. S. Rao. 2000. “A Regional Study of Quality Management Infrastructure Practices in USA and Mexico.” International Journal of Quality & Reliability Management 17 (6): 597–614. doi: 10.1108/02656710010336749
   Google Scholar
• Spear, S., and H. K. Bowen. 1999. “Decoding the DNA of the Toyota Production System.” Harvard Business Review 77: 96–108.
   Web of Science ®Google Scholar
• Swank, C. K. 2003. “The Lean Service Machine.” Harvard Business Review 81: 123–130.
   PubMed Web of Science ®Google Scholar
• Tezel, B. A., L. J. Koskela, and P. Tzortzopoulos. 2009. “The Functions of Visual Management.” Paper presented at the 6th International Research Symposium, Salford, January 27–28.
   Google Scholar
• Tezel, A., L. Koskela, and P. Tzortzopoulos. 2016. “Visual Management in Production Management: A Literature Synthesis.” Journal of Manufacturing Technology Management 27 (6): 766–799. doi: 10.1108/JMTM-08-2015-0071
   Web of Science ®Google Scholar
• Ukko, J., J. Tenhunen, and H. Rantanen. 2007. “Performance Measurement Impacts on Management and Leadership: Perspectives of Management and Employees.” International Journal of Production Economics 110: 39–51. doi: 10.1016/j.ijpe.2007.02.008
   Web of Science ®Google Scholar
• Womack, J. P., and D. T. Jones. 1996. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York, NY: Simon and Schuster.
   Google Scholar