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Original Articles

An empirical investigation of critical TQM factors using exploratory factor analysis

Pages 3041-3051 | Received 01 Oct 1994, Published online: 25 Jun 2007

REFERENCES

  • AGUAYO , R. , 1990 , Dr. Deming The American who Taught the Japanese about Quality ( New York Simon and Schuster ).
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  • WALTON , M. , 1986 , The Deming Management Method ( New York Putman ).

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