1,166
Views
7
CrossRef citations to date
0
Altmetric
Articles

Do say “thank you”: verbal expressions of politeness and gratitude influence interpersonal perceptions

& ORCID Icon
Pages 228-243 | Received 05 Feb 2019, Accepted 03 Nov 2019, Published online: 15 Nov 2019

References

  • Adler, M. G., & Fagley, N. S. (2005). Appreciation: Individual differences in finding value and meaning as a unique predictor of subjective well-being. Journal of Personality, 73(1), 79–114. doi:10.1111/j.1467-6494.2004.00305.x
  • Balliet, D. (2010). Communication and cooperation in social dilemmas: A meta-analytic review. Journal of Conflict Resolution, 54(1), 39–57. doi:10.1177/0022002709352443
  • Bartlett, M. Y., Condon, P., Cruz, J., Baumann, J., & DeSteno, D. (2012). Gratitude: Prompting behaviours that build relationships. Cognition & Emotion, 26(1), 2–13. doi:10.1080/02699931.2011.561297
  • Bartlett, M. Y., & DeSteno, D. (2006). Gratitude and prosocial behavior: Helping when it costs you. Psychological Science, 17(4), 319–325. doi:10.1111/j.1467-9280.2006.01705.x
  • Becker, J. A., Place, K. S., Tenzer, S. A., & Frueh, B. C. (1991). Teachers’ impressions of children varying in pragmatic skills. Journal of Applied Developmental Psychology, 12(4), 397–412. doi:10.1016/0193-3973(91)90017-X
  • Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage. Cambridge, MA: Cambridge University Press.
  • Burke, K., & Greteman, A. (2013). Toward a theory of liking. Educational Theory, 63(2), 151–170. doi:10.1111/edth.12015
  • Chapman, S., & Routledge, C. (2009). Key ideas in linguistics and the philosophy of language. Edinburgh: Edinburgh University Press.
  • Chin, S. H. (2009). On application of game theory for understanding trust in networks. Proceedings of the International Symposium on Collaborative Technologies and Systems, Baltimore, MD, 106–110.
  • De Grutyter, W. (2010). Language, power and social process: Power and politeness in action: Disagreements in oral communication. Munchen: DEU.
  • Farenkia, B. M. (2012). Face-saving strategies in responding to gratitude expressions: Evidence from Canadian English. International Journal of English Linguistics, 2(4), 1–11. doi:10.5539/ijel.v2n4p1
  • Floyd, S., Rossi, G., Baranova, J., Blythe, J., Dingemanse, M., Kendrick, K. H., … Enfield, N. J. (2018). Universals and cultural diversity in the expression of gratitude. Royal Society Open Science, 5(5), 180391. doi:10.1098/rsos.180391
  • Froh, J. J., Sefick, W. J., & Emmons, R. A. (2008). Counting blessings in early adolescents: An experimental study of gratitude and subjective well-being. Journal of School Psychology, 46(2), 213–233. doi:10.1016/j.jsp.2007.03.005
  • Goffman, E. (1955). On face-work: An analysis of ritual elements in social interaction. Psychiatry, 18(3), 213–231. doi:10.1521/00332747.1955.11023008
  • Goldsmith, D. J., & MacGeorge, E. L. (2000). The impact of politeness and relationship on perceived quality of advice about a problem. Human Communication Research, 26(2), 234–263. doi:10.1111/j.1468-2958.2000.tb00757.x
  • Gordon, C. L., Arnette, R. M., & Smith, R. E. (2011). Have you thanked your spouse today?: Felt and expressed gratitude among married couples. Personality and Individual Differences, 50(3), 339–343. doi:10.1016/j.paid.2010.10.012
  • Grant, A. M., & Gino, F. (2010). A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior. Journal of Personality and Social Psychology, 98(6), 946–955. doi:10.1037/a0017935
  • Holtgraves, T. (2014). Interpreting uncertainty terms. Journal of Personality and Social Psychology, 107(2), 219–228. doi:10.1037/a0036930
  • Kasper, G. (1990). Linguistic politeness. Journal of Pragmatics, 14(2), 193–218. doi:10.1016/0378-2166(90)90080-W
  • Lakoff, R. (1990). Talking power: The politics of language in our lives. New York, NY: Basic Books.
  • Lam, C. (2011). Linguistic politeness in student-team emails: Its impact on trust between leaders and members. IEEE Transactions on Professional Communication, 54(4), 360–375. doi:10.1109/TPC.2011.2172669
  • Laplante, D., & Ambady, N. (2003). On how things are said: Voice tone, voice intensity, verbal content, and perceptions of politeness. Journal of Language and Social Psychology, 22(4), 434–441. doi:10.1177/0261927X03258084
  • Lee, H. E., & Park, H. S. (2011). Why Koreans are more likely to favor “apology,” while Americans are more likely to favor “thank you”. Human Communication Research, 37(1), 125–146. doi:10.1111/j.1468-2958.2010.01396.x
  • Mao, L. R. (1994). Beyond politeness theory: ‘Face’ revisited and renewed. Journal of Pragmatics, 21(5), 451–486. doi:10.1016/0378-2166(94)90025-6
  • Nowak, M. A., & Roch, S. (2006). Upstream reciprocity and the evolution of gratitude. Proceedings of the Royal Society B, 274, 605–609. doi:10.1098/rspb.2006.0125
  • Perloff, R. M. (2010). The dynamics of persuasion: Communication and attitudes in the 21st century. New York, NY: Taylor & Francis.
  • Pickard, M. D., Burgoon, J. K., & Derrick, D. C. (2014). Toward an objective linguistic based measure of perceived embodied conversational agent power and likeability. International Journal of Human-Computer Interaction, 30(6), 495–516. doi:10.1080/10447318.2014.888504
  • Tsang, J. A. (2006). Gratitude and prosocial behaviour: An experimental test of gratitude. Cognition & Emotion, 20(1), 138–148. doi:10.1080/02699930500172341
  • Ueda, H., Arita, Y., & Watanabe, K. (2013, July 5–7). Effects of different manners of speaking on voice likeability, credibility and intentionality ratings. Paper presented at the International Conference: Biometrics and Kansei Engineering (ICBAKE), Tokyo.
  • Van Lange, P. A. M., Joireman, J., Parks, C., & Van Dijk, E. (2013). The psychology of social dilemmas: A review. Organizational Behavior and Human Decision Processes, 120(2), 125–141. doi:10.1016/j.obhdp.2012.11.003
  • Watts, R. J., Ide, S., & Ehlid, K. (2005). Politeness in language: Studies in its history, theory and practice. Berlin, Germany: Mouton de Gruyter.
  • Wilson, S. R., Aleman, C. G., & Leatham, G. B. (1998). Identity implications of influence goals a revised analysis of face-threatening acts and application to seeking compliance with same-sex friends. Human Communication Research, 25(1), 64–96. doi:10.1111/j.1468-2958.1998.tb00437.x
  • Wood, A. M., Froh, J. J., & Geraghty, A. W. A. (2010). Gratitude and well-being: A review and theoretical integration. Clinical Psychology Review, 30(7), 890–905. doi:10.1016/j.cpr.2010.03.005

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.