References
- Antaki, Charles. ed. 2011. Applied conversation analysis: intervention and change in institutional talk. London: Palgrave Macmillan.
- Stokoe, Elizabeth. 2011. Simulated interaction and communication skills training: the ‘conversation-analytic role-play method. In Charles Antaki (ed.), Applied conversation analysis: intervention and change in institutional talk, 119–39. London: Palgrave Macmillan.