References
- allnurses.com. (2015). Advertise with allnurses.com. Retrieved from http://advertise.allnurses.com/about-us/
- Anthony, M. K., & Preuss, G. (2002). Models of care: The influence of nurse communication on patient safety. Nursing Economics, 20, 209–215, 248.
- Apker, J., Propp, K. M., & Zabava Ford, W. S. (2005). Negotiating status and identity tensions in healthcare team interactions: An exploration of nurse role dialectics. Journal of Applied Communication Research, 33(2), 93–115.
- Arora, V., & Johnson, J. (2006). A model for building a standardized hand-off protocol. Journal on Quality and Patient Safety, 32, 646–654.
- Ball, M. J., Weaver, C., & Abbott, P. A. (2003). Enabling technologies promise to revitalize the role of nursing in an era of patient safety. International Journal of Medical Informatics, 69(1), 29–38. doi:10.1016/S1386-5056(02)00063-1
- Barnsteiner, J. (2011). Teaching the culture of safety. Online Journal of Issues in Nursing, 16(3), 1–13. doi:10.3912/OJIN.Vol16No03Man05. Retrieved from http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-16-2011/No3-Sept-2011/Teaching-and-Safety.html
- Behaviors that undermine a culture of safety. (2008). The joint commission, Issue 40. Retrieved from http://www.jointcommission.org/assets/1/18/SEA_40.PDF
- Berwick, D. M. (1989). Continuous improvement as an ideal in health care. New England Journal of Medicine, 320(1), 53–56. doi:10.1056/NEJM198901053200110
- Blouin, A. S. (2011). Improving hand-off communications: New solutions for nurses. Journal of Nursing Care Quality, 26(2), 97–100. doi:10.1097/NCQ.0b013e31820d4f57
- Cegala, D. J. (1997). A study of doctors’ and patients’ communication during a primary care consultation: Implications for communication training. Journal of Health Communication, 2, 169–194.
- Cegala, D. J., Coleman, M. T., & Turner, J. W. (1998). The development and partial assessment of the medical communication competence scale. Health Communication, 10, 261–288.
- Cegala, D. J., Marinelli, T. M., & Post, D. M. (2000). The effects of patient communication skills training on compliance. Archives of Family Medicine, 9, 57–64.
- Cegala, D. J., McClure, L., Marinelli, T. M., & Post, D. M. (2000). The effects of communication skills training on patients’ participation during medical interviews. Patient Education and Counseling, 41, 209–222. doi:10.1016/S0738-3991(00)00093-8
- Cegala, D. J., Post, D. M., & McClure, L. (2001). The effects of patient communication skills training on the discourse of older patients during a primary care interview. The Journal of the American Geriatric Society, 49, 1501–1511.
- Chant, S., Jenkinson, T., Randle, J., & Russell, G. (2002). Communication skills: Some problems in nursing education and practice. Journal of Clinical Nursing, 11(1), 12–21. doi:10.1046/j.1365-2702.2002.00553.x
- Cohen, M. D., & Hilligoss, P. B. (2010). The published literature on handoffs in hospitals: Deficiencies identified in an extensive review. Quality & Safety in Health Care, 19, 493–497.
- Cooley, R. E., & Roach, D. A. (1984). A conceptual framework. In R. N. Bostrom (Ed.), Competence in communication: A multidisciplinary approach (pp. 11–32). Beverly Hills, CA: Sage.
- Corbin, J., & Strauss, A. (1988). Unending work and care. San Francisco, CA: Jossey-Bass.
- Dixon, J. F., Larison, K., & Zabari, M. (2006). Skilled communication: Making it real. AACN Advanced Critical Care, 17, 376–382. doi:10.1097/01256961-200610000-00004
- Facts about hand-off communications. (2010). Joint commission center for transforming healthcare. Retrieved from http://www.centerfortransforminghealthcare.org/projects/about_handoff_communication.aspx
- Faul, F., Erdfelder, E., Lang, A.-G., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39, 175–191. doi:10.3758/BF03193146
- Harrington, N. G., Norling, G. R., Witte, F. M., Taylor, J., & Andrews, J. E. (2007). The effects of communication skills training on pediatricians’ and parents’ communication during “sick child” visits. Health Communication, 21(2), 105–114.
- Hilligoss, B., & Cohen, M. D. (2011). Hospital handoffs as multifunctional situated routes: Implications for researchers and administrators. Advances in Health Care Management, 11, 91–132.
- Hohenhaus, S. M. (2006). SBAR techniques for patient care handoffs. Journal of Emergency Nursing, 32, 267–268.
- Hohenhaus, S. M., Powell, S., & Hohenhaus, J. T. (2006). Enhancing patient safety during hand-offs: Standardized communication and teamwork using the “SBAR” method. Journal of Nursing, 106(8), 72A–72B.
- Hopkinson, J. B. (2002). The hidden benefit: The supportive function of the nursing handover for qualified nurses caring for dying people in hospital. Journal of Clinical Nursing, 11, 168–175. doi:10.1046/j.1365-2702.2002.00576.x
- Improving handoff communications. (2005). Joint Commission Perspectives on Patient Safety, 6(8), 9–15.
- Joint Commission announces 2006 National Patient Safety Goals and requirements. (2005). Joint Commission Perspectives, 25(7), 1–10.
- Joint Commission announces 2008 National Patient Safety Goals and requirements. (2007). Joint Commission Perspectives, 27(7), 1, 9–22.
- Joint Commission announces 2009 National Patient Safety Goals and requirements. (2008). Joint Commission Perspectives, 28(7), 1, 11–15.
- Keenan, G. M., Tschannen, D., & Wesley, M. L. (2008). Standardized nursing terminologies can transform practice. JONA, 38(3), 103–106.
- Kerr, M. P. (2002). A qualitative study of shift handover practice and function from a socio-technical perspective. Journal of Advanced Nursing, 37(2), 125–134. doi:10.1046/j.1365-2648.2002.02066.x
- Krautscheid, L. C. (2008). Improving communication among healthcare providers: Preparing student nurses for practice. International Journal of Nursing Education Scholarship, 5(1), 1–13. doi:10.2202/1548-923X.1647
- Lally, S. (1999). An investigation into the functions of nurses’ communication at the inter-shift handover. Journal of Nursing Management, 7(1), 29–36. doi:10.1046/j.1365-2834.1999.00095.x
- Lee, R. G., & Garvin, T. (2003). Moving from information transfer to information exchange in health and health care. Social Science & Medicine, 56, 449–464. doi:10.1016/S0277-9536(02)00045-X
- Lomas, J. (1990). Quality assurance and effectiveness in health care: An overview. Quality Assurance in Health Care, 2, 12–15.
- Manning, P. (2006). Improving clinical communication through structured conversation. Nursing Economics, 24, 268–271.
- Patterson, E., & Wears, R. (2010). Patient handoffs: Standardized and reliable measurement tools remain elusive. Joint Commission Journal on Quality and Patient Safety, 36(2), 52–61.
- Perry, S. (2004). Transitions in care: Studying safety in emergency department signovers. Focus on Patient Safety, 7(2), 1–3. Retrieved from http://www.npsf.org
- Pillow, M. (Ed.). (2007). Improving hand-off communication. Oakbrook, IL: Joint Commission Resources.
- Riesenberg, L. A., Leitzsch, B. S., & Cunningham, J. M. (2010). Nursing handoffs: A systematic review of the literature. The American Journal of Nursing, 110(4), 24–34.
- Runy, L. A. (2008). Patient handoffs. Hospitals & Health Network, 82(5), 7, 40, 2. Retrieved from http://216.92.22.76/discus/messages/21/Patient_Handoffs_-_2008_Article-2338.pdf
- Sexton, A., Chan, C., Elliott, M., Stuart, J., Jayasuriya, R., & Crookes, P. (2004). Nursing handovers: Do we really need them? Journal of Nursing Management, 12(1), 37–42. doi:10.1111/j.1365-2834.2004.00415.x
- Staggers, N., & Blaz, J. W. (2013). Research on nursing handoffs for medical and surgical settings: An integrative review. Journal of Advanced Nursing, 69, 247–262. doi:10.1111/j.1365-2648.2012.06087.x
- Strategies to improve hand-off communication. (2005). Joint Commission International Center for Patient Safety. Retrieved from www.jcipatientsafety.org/show.asp?durki=10742
- U.S. Department of Health and Human Services. (2010). Health Resources and Services Administration. Registered nurse population: Initial findings from the 2008 National Sample Survey of Registered Nurses. Retrieved from http://bhpr.hrsa.gov/healthworkforce/rnsurvey/initialfindings2008.pdf
- Welsh, C. A., Flanagan, M. E., & Ebright, P. (2010). Barriers and facilitators to nursing handoffs: Recommendations for redesign. Nursing Outlook, 58, 148–154. doi:10.1016/j.outlook.2009.10.005