Reimagining interdisciplinary team communication in hospice care: disrupting routinization with narrative inspiration

References

• Abendroth, M., & Flannery, J. (2006). Predicting the risk of compassion fatigue: A study of hospice nurses. Journal of Hospice and Palliative Nursing, 8, 346–356. doi: 10.1097/00129191-200611000-00007
   Google Scholar
• Andrews, M. (2014). Narrative imagination and everyday life. Oxford: Oxford University Press.
   Google Scholar
• Ashcraft, K. L. (2000). Empowering “professional” relationships: Organizational communication meets feminist practice. Management Communication Quarterly, 13, 347–392. doi: 10.1177/0893318900133001
   Google Scholar
• Ashcraft, K., & Mumby, D. (2004). Reworking gender: A feminist communicology of organization. Thousand Oaks, CA: Sage.
   Google Scholar
• Atkinson, P., & Coffey, A. (2003). Revisiting the relationship between participant observation and interviewing. In J. F. Gubrium & J. A. Holstein (Eds.), Postmodern interviewing (pp. 109–122). Thousand Oaks, CA: Sage.
   Google Scholar
• Bakhtin, M. M. (1981). The dialogic imagination: Four essays (C. Emerson & M. Holquist, Trans.). Austin: University of Texas Press.
   Google Scholar
• Bakhtin, M. M. (1984). Problems with Dostoevsky’s poetics (C. Emerson, Ed. & Trans.). Minneapolis: University of Minnesota Press.
   Google Scholar
• Bochner, A. P. (2000). Criteria against ourselves. Qualitative Inquiry, 6, 266–272. doi: 10.1177/107780040000600209
   Google Scholar
• Bruner, J. S. (1986). Actual minds, possible worlds. Cambridge, MA: Harvard University Press.
   Google Scholar
• Buday, K. M. (2013). Engage empower and enlighten: Art therapy and image making in hospice care. Progress in Palliative Care, 21, 83–88. doi: 10.1179/1743291X13Y.0000000050
   Google Scholar
• Byock, I. (2013). The best care possible: A physician’s quest to transform care through the end of life. New York, NY: Penguin Group.
   Google Scholar
• Charmaz, K. (2005). Grounded theory in the 21st century: Applications for advancing social justice studies. In N. K. Denzin & Y. S. Lincoln (Eds.), The sage handbook of qualitative research (3rd ed., pp. 507–535). Thousand Oaks, CA: Sage.
   Google Scholar
• Charon, R. (2001). Narrative medicine: A model for empathy, reflection, profession, and trust. The Journal of the American Medical Association, 286, 1897–1902. doi: 10.1001/jama.286.15.1897
   PubMed Web of Science ®Google Scholar
• Charon, R. (2009). Narrative medicine as witness for the self-telling body. Journal of Applied Communication Research, 37, 118–131. doi: 10.1080/00909880902792248
   Web of Science ®Google Scholar
• Charon, R. (2011). The novelization of the body, or, how medicine and stories need one another. Narrative, 19, 33–50. doi: 10.1353/nar.2011.0004
   Web of Science ®Google Scholar
• Dempsey, S., & Barge, J. K. (2014). Engaged scholarship as democratic education. In L. L. Putnam & D. K. Mumby (Eds.), The SAGE handbook of organizational communication: Advances in theory, research, and methods (pp. 665–688). Thousand Oaks, CA: Sage.
   Google Scholar
• Dotinga, R. (2013, January 16). Slowly dying patients, an audit and a hospice’s undoing. Kaiser Health News. Retrieved from http://www.kaiserhealthnews.org/stories/2013/january/16/san-diego-hospice.aspx
   Google Scholar
• Ellingson, L. L. (2003). Interdisciplinary health care teamwork in the clinic backstage. Journal of Applied Communication Research, 31, 93–117. doi: 10.1080/0090988032000064579
   Web of Science ®Google Scholar
• Ellingson, L. L. (2009). Engaging crystallization in qualitative research: An introduction. Thousand Oaks, CA: Sage.
   Google Scholar
• Faryon, J. (2013, February 13). Medicare audit forces San Diego Hospice to close. KPBS Public Broadcasting. Retrieved from http://www.kpbs.org/news/2013/feb/13/meidcare-audit-forces-sd-hospice-close/
   Google Scholar
• Foster, E. (2007). Communicating at the end of life: Finding magic in the mundane. Mahwah, NJ: LEA.
   Google Scholar
• Foucault, M. (2005/1966). The order of things. New York, NY: Routledge.
   Google Scholar
• Frank, A. W. (2004). The renewal of generosity: Illness, medicine, and how to live. Chicago: University of Chicago Press.
   Google Scholar
• Frank, A. W. (2010). Letting stories breathe: A socio-narratology. Chicago: University of Chicago Press.
   Google Scholar
• Gawande, A. (2014). Being mortal: Medicine and what matters in the end. New York, NY: Metropolitan Books.
   Google Scholar
• Goffman, E. (1959). The presentation of self in everyday life. New York, NY: Anchor Books.
   Google Scholar
• Gubrium, J. F., & Holstein, J. A. (2008). Narrative ethnography. In S. N. Hesse-Biber & P. Leavy (Eds.), Handbook of emergent methods (pp. 241–264). New York, NY: Guilford Press.
   Google Scholar
• Harter, L. M. (2013). Embracing narrative logics and enlarging clinical interactions. In L. M. Harter (Ed.), Imagining new normals: A narrative framework for health communication (pp. 53–68). Dubuque, IA: Kendall Hunt.
   Google Scholar
• Harter, L. M., Leeman, M., Norander, S., Young, S. L., & Rawlins, W. K. (2008). The intermingling of aesthetic sensibilities and instrumental rationalities in a collaborative arts studio. Management Communication Quarterly, 21, 423–453. doi: 10.1177/0893318907313711
   Web of Science ®Google Scholar
• Harter, L. M., Quinlan, M. M., & Ruhl, S. M. (2013). The storytelling capacities of arts programming in healthcare contexts. In L. M. Harter (Ed.), Imagining new normals: A narrative framework for health communication (pp. 29–50). Dubuque, IA: Kendall Hunt.
   Google Scholar
• Holstein, J. A., & Gubrium, J. F. (2003). Active interviewing. In J. F. Gubrium & J. A. Holstein (Eds.), Postmodern interviewing (pp. 67–80). Thousand Oaks, CA: Sage.
   Google Scholar
• Hyde, M. J. (2006). The life-giving gift of acknowledgement. West Lafayette, IN: Purdue University Press.
   Google Scholar
• Japsen, B. (2013, August 4). Obamacare rolls out hospice care penalties and quality focus. Forbes. Retrieved from http://www.forbes.com/sites/brucejapsen/2013/08/04/obamacare-rolls-outs-hospice-care-penalties-and-quality-focus/
   Google Scholar
• Jennings, B., Ryndes, T., D’Onofrio, C., & Baily, M. A. (2003). Access to hospice care: Expanding boundaries, overcoming barriers [Supplement to the Hasting Center Report]. National Hospice Work Group. Retrieved from http://www.thehastingscenter.org/Publications/SpecialReports/Detail.aspx?id=1352
   Google Scholar
• Keidel, G. C. (2002). Burnout and compassion fatigue among hospice caregivers. American Journal of Hospice and Palliative Medicine, 19, 200–205. doi: 10.1177/104990910201900312
   PubMedGoogle Scholar
• Kermode, F. (2000/1966). The sense of an ending: Studies in the theory of fiction. New York, NY: Oxford University Press.
   Google Scholar
• Langellier, K. M. (2009). Performing narrative medicine. Journal of Applied Communication Research, 37, 151–158. doi: 10.1080/00909880902792263
   Web of Science ®Google Scholar
• Letourneau, R. (2016, September 28). Better HCAHPS scores protect revenue. Health Leaders Media. Retrieved from http://www.healthleadersmedia.com/finance/better-hcahps-scores-protect-revenue
   Google Scholar
• Lindlof, T. R., & Taylor, B. C. (2002). Qualitative communication research methods (2nd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Long, Z., Buzzanell, P. M., & Kuang, K. (2016). Positioning work amid discontinuities and continuities: Chines post80s workers’ dialogical constructions of meanings of work. Management Communication Quarterly, 30, 532–556. doi: 10.1177/0893318916636237
   Web of Science ®Google Scholar
• Madden, R. (2010). Being ethnographic: A guide to the theory and practice of ethnography. Los Angeles, CA: Sage.
   Google Scholar
• Miller, K. (2002). The experience of emotion in the workplace. Management Communication Quarterly, 15, 571–600. doi: 10.1177/0893318902154003
   Google Scholar
• Montgomery, K. (2006). How doctors think: Clinical judgment and the practice of medicine. New York, NY: Oxford University Press.
   Google Scholar
• Moore, A. R., Ginger Bastian, R., & Apenteng, B. A. (2015). Communication within hospice interdisciplinary teams: A narrative review. American Journal of Hospice & Palliative Medicine, doi: 10.1177/1049909115613315
   PubMed Web of Science ®Google Scholar
• Mumby, D. K. (1987). The political function of narrative in organizations. Communication Monographs, 54, 113–127. doi: 10.1080/03637758709390221
   Web of Science ®Google Scholar
• National Hospice and Palliative Care Organization. (2015). NHPCO’s facts and figures: Hospice care in America. Retrieved from http://www.nhpco.org/about/hospice-care
   Google Scholar
• Payne, N. (2001). Occupational stressors and coping as determinants of burnout in female hospice nurses. Journal of Advanced Nursing, 33, 396–405. doi: 10.1046/j.1365-2648.2001.01677.x
   PubMed Web of Science ®Google Scholar
• Pillow, W. (2003). Confession, catharsis, or cure? Rethinking the uses of reflexivity as methodological power in qualitative research. International Journal of Qualitative Studies in Education, 16, 175–196. doi: 10.1080/0951839032000060635
   Google Scholar
• Reissman, C. K. (2008). Narrative methods for the human sciences. Thousand Oaks, CA: Sage.
   Google Scholar
• Ricoeur, P. (1984). Time and narrative (K. McLaughlin & D. Peelauer, Trans.). Chicago: University of Chicago Press.
   Google Scholar
• Romanoff, B. D., & Thompson, B. E. (2006). Meaning construction in palliative care: The use of narrative, ritual, and the expressive arts. American Journal of Hospice and Palliative Medicine, 23, 309–316. doi: 10.1177/1049909106290246
   PubMedGoogle Scholar
• Sharf, B. F. (2009). Observations from the outside in: Narratives of illness, healing, and mortality in everyday life. Journal of Applied Communication Research, 37, 132–139. doi: 10.1080/00909880902792297
   Web of Science ®Google Scholar
• Sharf, B. F., Harter, L. M., Yamasaki, J., & Haidet, P. (2011). Narrative turns epic: Continuing developments in health narrative scholarship. In J. Nussbaum, R. Parrott, & T. Thompson (Eds.), Handbook of health communication (2nd ed., pp. 36–51). Mahwah, NJ: Routledge.
   Google Scholar
• Stohl, C., & Cheney, G. (2001). Participatory processes/paradoxical practices. Management Communication Quarterly, 14, 349–407. doi: 10.1177/0893318901143001
   Google Scholar
• Thomas, J. C. (2014). Re-visioning medicine. Journal of Medical Humanities, 35, 405–422. doi: 10.1007/s10912-014-9304-6
   PubMedGoogle Scholar
• Tracy, S. J. (2010). Qualitative quality: Eight “big-tent” criteria for excellent qualitative research. Qualitative Inquiry, 16, 837–851. doi: 10.1177/1077800410383121
   Web of Science ®Google Scholar
• Washington, K., Wittenberg-Lyles, E., Parker Oliver, D., Demiris, G., Shaunfield, S., & Crumb, E. (2012). Application of the VALUE communication principles in ACTIVE hospice meetings. Journal of Palliative Medicine, 16, 60–66. doi: 10.1089/jpm.2012.0229
   PubMed Web of Science ®Google Scholar
• Way, D., & Tracy, S. J. (2012). Conceptualizing compassion as recognizing, relating and (re)acting: A qualitative study of compassionate communication at hospice. Communication Monographs, 79, 292–315. doi: 10.1080/03637751.2012.697630
   Web of Science ®Google Scholar
• Wittenberg-Lyles, E. M., Cie’Gee, G., Oliver, D. P., & Demiris, G. (2009). What patients and families don’t hear: Backstage communication in hospice interdisciplinary team meetings. Journal of Housing for the Elderly, 23, 92–105. doi: 10.1080/02763890802665007
   PubMedGoogle Scholar
• Yamasaki, J., Sharf, B. F., & Harter, L. M. (2014). Narrative inquiry: Attitude, acts, artifacts, and analysis. In B. B. Whaley (Ed.), Research methods in health communication: Principles and applications (pp. 99–118). New York, NY: Routledge.
   Google Scholar