963
Views
46
CrossRef citations to date
0
Altmetric
Research reports

Social support and acculturative stress in the multicultural workplace

, &
Pages 310-334 | Published online: 21 May 2009

References

  • Adelman , M. B. 1988 . Cross‐cultural adjustment: A theoretical perspective on social support . Journal of Intercultural Relations , 12 : 183 – 204 .
  • Adler , N. 1982 . Cross‐cultural management: Issues to be faced . International Studies of Management & Organizations , 12 : 7 – 45 .
  • Albrecht , T. L. and Adelman , M. B. 1987 . “ Communicating social support: A theoretical perspective ” . In Communicating social support , Edited by: Albrecht , T. L. and Adelman , M. B. 18 – 39 . Newbury Park, CA : Sage .
  • Albrecht , T. L. and Hall , B. J. 1981 . The role of personal relationships in organizational innovation . Communication Monographs , 58 : 273 – 288 .
  • Albert , R. D. 1983 . “ The intercultural sensitizer or culture assimilator: A cognitive approach ” . In Handbook of intercultural training. Vol II: Issues in training methodology , Edited by: Landi , D. and Brislin , R. Vol II , 186 – 217 . New York : Pergamon Press .
  • Albert , R. D. and Triandis , H. C. 1985 . Intercultural education for multi‐cultural societies . International Journal of Intercultural Relations , 9 : 319 – 337 .
  • Allen , M. W. , Gotcher , J. M. and Seibeit , J. H. 1993 . “ A decade of organizational communication research: Journal articles 1980–1991 ” . In Communication yearbook , Edited by: Deetz , S. Vol. 16 , 252 – 330 . Newbury Park, CA : Sage .
  • Argyle , M. 1992 . “ Benefits produced by supportive relationships ” . In The meaning and measurement of social support , Edited by: Veile , H. and Baumann , U. New York : Hemisphere Publishing .
  • Archer , L. and Fitch , K. 1994 . “ Communication in Latin American multinational organizations ” . In Communicating in multinational organizations , Edited by: Wiseman , R. L. and Shuter , R. 75 – 93 . Thousand Oaks, CA : Sage .
  • Badura , B. and Waltz , M. Social support and well‐being: The measurement of social support . Paper presented at the annual convention of the International Communication Association . Mexico City.
  • Bandura , A. 1977 . Self‐efficacy theory: Toward a unifying theory of behavioral change . Psychological Review , 84 : 191 – 224 .
  • Bandura , A. 1986 . Social foundations of thought and action , Englewood Cliffs, NJ : Prentice Hall .
  • Bell , D. 1982 . “ The stress of caring: Women as providers of social support ” . In Handbook of stress: Theoretical and clinical aspects , Edited by: Goldberger , L. and Bresnitz , S. 496 – 505 . New York : Free Press .
  • Berger , C. R. and Calabrese , R. J. 1975 . Some explorations in initial interaction and beyond: Toward a developmental theory of interpersonal communication . Human Communication Research , 1 : 99 – 112 .
  • Berry , J. W. 1980 . “ Acculturation as varieties of adaptation ” . In Acculturation: Theory, model, and some new findings , Edited by: Padilla , A. 9 – 25 . Boulder, CO : Westview .
  • Berry , J. W. , Trimble , J. and Olmedo , E. 1986 . “ Assessment of acculturation ” . In Field methods in cross‐cultural research , Edited by: Lonner , W. and Berry , J. Newbury Park, CA : Sage .
  • Brislin , R. W. 1986 . “ The wording and translation of research instruments ” . In Field methods in cross‐cultural research , Edited by: Lonner , W. J. and Berry , J. W. 137 – 165 . Beverly Hills, CA : Sage .
  • Brislin , R. W. , Lonner , W. J. and Thorndike , R. M. 1973 . Cross‐cultural research methods , New York : Wiley .
  • Brown , G. W. , Bhrolchain , M. H. and Harris , T. 1975 . Social class and psychiatric disturbance among women in an urban population . Sociology , 9 : 225 – 254 .
  • Burleson , B. R. , Albrecht , T. L. and Sarason , I. G. 1994 . Communication of social support: Messages, interactions, relationships and community , Thousand Oaks, CA : Sage .
  • Caplan , G. 1974 . Support systems and community mental health: Lectures on concept development , 1 – 40 . New York : Behavioral Publications .
  • Caplan , G. 1976 . “ The family as a support system ” . In Support systems and mutual help: Multidisciplinary explorations , Edited by: Caplan , G. and Killilea , M. New York : Grune & Stratton .
  • Cargile , A. C. and Giles , H. 1995 . “ Intercultural communication training: Review, critique, and a new theoretical framework ” . In Communication yearbook , Edited by: Burleson , B. P. Vol. 19 , Newbury Park, CA : Sage .
  • Castro , F. G. , Sharp , E. V. , Barrington , E. H. , Walton , M. and Rawson , R. A. 1991 . Drug abuse and identity in Mexican Americans: Theoretical and empirical considerations . Hispanic Journal of Behavioral Sciences , 13 : 209 – 225 .
  • Cattan , P. 1988 . The growing presence of Hispanics in the U.S. work force . Monthly Labor Review , 111 : 9 – 14 .
  • Chiswick , B. R. 1988 . Hispanic men: Divergent paths in the U.S. labor market . Monthly Labor Review , 111 : 32 – 34 .
  • Collier , M. J. 1988 . A comparison of conversations among and between domestic culture groups: How intra‐ and intercultural competencies vary . Communication Quarterly , 36 : 122 – 144 .
  • Cooper , C. L. 1981 . Social support at work and stress management . Small Group Behavior , 12 : 285 – 297 .
  • Cox , T. , Lobel , S. and McLeod , P. L. 1991 . Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task . Academy of Management Journal , 34 : 827 – 847 .
  • Cronbach , L. J. 1951 . Coefficient alpha and the internal structure of tasks . Psychometricka , 16 : 297 – 334 .
  • Cutrona , C. D. 1996 . Social support in couples , Thousand Oaks, CA : Sage .
  • de Forest , M. E. 1994 . Thinking of a plant in Mexico? . Academy of Management Executive , 8 : 33 – 40 .
  • Dignam , J. T. and West , S. G. 1988 . Social support in the workplace: Tests of six theoretical models . American Journal of Community Psychology , 16 : 701 – 724 .
  • Etzion , D. 1984 . Moderating effect of social support on the stress‐burnout relationship . Journal of Applied Psychology , 69 : 615 – 622 .
  • Galagan , P. A. 1991 . Tapping the power of a diverse work force . Training and Development Journal , 45 (3) : 38 – 44 .
  • Gallois , C. , Giles , H. , Jones , F. , Cargile , A. and Ota , H. 1995 . “ Accommodating intercultural encounters ” . In Intercultural communication theory , Edited by: Wiseman , R. 115 – 147 . Thousand Oaks, CA : Sage .
  • Gant , L. M. , Nagda , B. A. , Brabson , H. V. , Jayaratne , S. , Chess , W. A. and Singh , A. 1993 . Effects of social support and undermining on African American workers’ perceptions of coworker and supervisor relationships and psychological well‐being . Social Work , 38 : 158 – 164 .
  • Gore , S. 1978 . The effect of social support in mederating the health consequences of unemployment . Journal of Health and Social Behavior , 19 : 157 – 165 .
  • Gottlieb , B. H. 1981 . “ Social networks and social support in community mental health ” . In Social networks and social support , Edited by: Gottlieb , B. H. Beverly Hills, CA : Sage .
  • Griffith , J. E. and Villaviecencio , S. 1985 . Relationships among acculturation, sociodemographic characteristics and social supports in Mexican‐American adults . Hispanic Journal of Behavioral Science , 7 : 75 – 92 .
  • Grossman , B. , Wirt , R. and Davis , A. 1985 . Self‐esteem, ethnic identity, and behavioral adjustment among Anglo and Chicano adolescents in west Texas . Journal of Adolescence , 8 : 57 – 58 .
  • Gudykunst , W. B. 1988 . “ Uncertainty and anxiety ” . In Theories in intercultural communication , Edited by: Kim , Y. and Gudykunst , W. 123 – 156 . Newbury Park, CA : Sage .
  • Gudykunst , W. B. 1993 . “ Toward a theory of interpersonal and intergroup communication: An anxiety/uncertainty management (AUM) perspective ” . In Intercultural communication competence , Edited by: Wiseman , R. and Koester , J. 8 – 58 . Newbury Park, CA : Sage .
  • Gudykunst , W. B. and Kim , Y. Y. 1997 . Communicating with strangers , New York : McGraw‐Hill .
  • Gudykunst , W. B. , Nishida , T. and Chua , E. 1986 . Uncertainty reduction processes in Japanese‐North American relationships . Communication Research Reports , 3 : 39 – 46 .
  • Hamaguchi , E. 1985 . A contextual model of the Japanese: Toward a methodological innovation in Japan studies . Journal of Japanese Studies , 11 : 289 – 321 .
  • Heller , K. and Swindle , R. W. 1983 . “ Social networks, perceived social support, and coping with stress ” . In Preventive psychology: Theory, research, and practice , Edited by: Felner , R. D. , Jason , L. A. , Montisugu , J. N. and Farver , S. S. 87 – 103 . New York : Pergammon Press .
  • Himle , D. P. , Jayaratne , S. and Thyness , P. A. 1989 . The buffering effects of four types of supervisory support on work stress . Administration in Social Work , 13 : 19 – 34 .
  • Hirsch , B. J. 1980 . Natural support systems and coping with major life changes . American Journal of Community Psychology , 8 : 159 – 172 .
  • Hobfall , S. E. and Stephens , M. A. P. 1990 . “ Social support during extreme stress: Consequences and intervention ” . In Social support: An interactional view , Edited by: Sarason , B. R. , Sarason , I. G. and Pierce , G. R. 454 – 481 . New York : John Wiley .
  • Hofstede , G. 1980 . Culture's consequences: International differences in work‐related values , Beverly Hills, CA : Sage .
  • Hofstede , G. 1991 . Culture and organizations: Software of the mind , New York : McGraw‐Hill .
  • Hofstede , G. 1998 . “ I, we and they ” . In Readings in cultural contexts , Edited by: Martin , J. N. , Nakayama , T. K. and Flores , L. A. 345 – 356 . Mountain View, CA : Mayfield Publishing .
  • Hofstede , G. and Bond , M. H. 1984 . Hofstede's culture dimensions: An independent validation using Rokeach's value survey . Journal of Cross‐Cultural Psychology , 15 : 417 – 433 .
  • House , J. S. 1981 . Work, stress and social support , 13 – 40 . Reading, MA : Addison‐Wesley .
  • House , J. S. and Wells , J. A. 1978 . “ Occupational stress, social support, and health ” . In Reducing occupational stress: Proceedings of a conference , Edited by: McLean , A. , Black , G. and Colligan , M. Washington, DC : DHEW (NIOSH) . Publication 78–140
  • Hunt , J. W. 1981 . Applying American behavioral science: Some cross‐cultural problems . Organizational Dynamics , 10 : 55 – 62 .
  • Jaeger , A. M. 1983 . The transfer of organizational culture overseas: An approach to control in the multinational corporation . Journal of International Business Studies , 14 : 91 – 114 .
  • James , K. and Khoo , G. 1991 . Identity‐related influences on the success of minority workers in primarily nonminority organizations . Hispanic Journal of Behavioral Sciences , 13 : 169 – 192 .
  • Kahn , R. L. and Anonucci , T. C. 1980 . “ Convoys of social support: A life‐course approach ” . In Life‐span development and behavior , Edited by: Baltes , P. B. and Brim , O. G. Vol. 3 , 253 – 286 . New York : Academic Press .
  • Kanner , A. D. , Kafry , D. and Pines , A. 1978 . Conspicuous in its absence: The lack of positive conditions as a source of stress . Journal of Human Stress , 4 : 33 – 39 .
  • Kim , Y. Y. 1998 . “ Cross‐cultural adaptation: An integrative theory ” . In Readings in cultural contexts , Edited by: Martin , J. N. , Nakayama , T. K. and Flores , L. A. 295 – 303 . Mountain View, CA : Mayfield Publishing .
  • Kim , Y. Y. 1995 . “ Cross‐cultural adaptation: An integrative theory ” . In Intercultural communication theory , Edited by: Wiseman , R. 170 – 193 . Thousand Oaks, CA : Sage .
  • Kim , Y. Y. 1988 . Communication and cross‐cultural adaptation , Philadelphia : Multilingual Matters Ltd. .
  • Knouse , S. B. , Rosenfeld , P. and Culbertson , A. L. 1992 . Hispanics in the workplace , Newbury Park, CA : Sage .
  • Korzenny , F. and Schiff , E. 1987 . Hispanic perceptions of communication discrimination . Hispanic Journal of Behavioral Science , 9 : 33 – 48 .
  • Kras , E. 1995 . Management in two cultures: Bridging the gap between U.S. and Mexican managers , Yarmouth, ME : Intercultural Press .
  • La Rocco , J. M. , House , J. S. and French , J. R. P. Jr. 1980 . Social support, occupational stress, and health . Journal of Health and Social Behavior , 21 : 202 – 218 .
  • La Rocco , J. M. and Jones , A. P. 1978 . Coworker and leader support as moderators of stress‐strain relationships in work situations . Journal of Applied Psychology , 63 : 629 – 634 .
  • Lazarus , R. S. and Folkman , S. 1984 . Stress, appraisal, and coping , 117 – 180 . New York : Springer‐Verlag .
  • Lee , S. M. 1993 . Racial classifications in the U.S. census?: 1890–1990 . Ethnic and Racial Studies , 16 : 85 – 95 .
  • Lonner , W. J. and Berry , J. W. , eds. 1986 . Field methods in cross‐cultural research , Beverly Hills, CA : Sage .
  • Mainous , A. G. 1989 . Self‐concept as an indicator of acculturation in Mexican Americans . Hispanic Journal of Behavioral Science , 11 : 178 – 189 .
  • Mansfield , P. K. , Lynn , L. , Vicary , J. R. , Koch , P. B. , Cohn , M. and Young , E. W. 1992 . Social support and the satisfaction of female clerical workers . Journal of Employment Counseling , 29 : 113 – 116 .
  • Marcelissen , F. H. , Winnubst , J. A. , Buunk , B. and DeWoff , C. J. 1988 . Social support and occupational stress: A causal analysis . Social Science and Medicine , 26 : 365 – 373 .
  • Marin , G. and Marin , B. W. 1991 . Research with Hispanic populations , Newbury Park, CA : Sage .
  • Martin , J. N. , Hammer , M. R. and Bradford , L. 1994 . The influence of cultural and situational contexts on Hispanic and non‐Hispanic communication competence behaviors . Communication Quarterly , 42 (2) : 160 – 179 .
  • McLean , A. A. 1985 . Work stress , Reading, MA : Addison‐Wesley .
  • Mena , F. J. , Padilla , A. M. and Maldonado , M. 1987 . Acculturative stress and specific coping strategies among immigrant and later generation college students . Hispanic Journal of Behavior Sciences , 9 : 207 – 225 .
  • Mendoza , R. H. 1989 . An empirical scale to measure type and degree of acculturation in Mexican‐American adolescents and adults . Journal of Cross‐Cultural Psychology , 20 : 372 – 385 .
  • Miller , K. , Ellis , B. , Zook , E. and Lyles , J. 1990 . An integrated model of communication, stress, and burnout in the workplace . Communication Research , 17 : 300 – 326 .
  • Montgomery , P. A. 1994 . The Hispanic population in the United States: March 1993 , (U.S. Bureau of the Census Current Population Reports, Series P20–475) Washington, DC : U.S. Government Printing Office .
  • Neff , J. A. , Hoppe , S. K. and Perea , P. 1987 . Acculturation and alcohol use: Drinking patterns and problems among Anglo and Mexican American male drinkers . Hispanic Journal of Behavioral Sciences , 9 : 151 – 181 .
  • Negy , C. 1993 . Anglo‐ and Hispanic‐Americans’ performance on the Family Attitude Scale and its implications for improving measurements of acculturation . Psychological Reports , 73 : 1211 – 1217 .
  • Norbeck , J. S. , Lindsey , A. M. and Carrieri , V. L. 1981 . The development of an instrument to measure social support . Nursing Research , 30 : 264 – 269 .
  • Nuckolls , K. B. , Nassel , J. and Kaplan , B. H. 1972 . Psychosocial assets, life crisis and the prognosis of pregnancy . American Journal of Epidemiology , 95 : 431 – 441 .
  • Ray , E. B. 1983 . “ Job burnout from a communication perspective ” . In Communication yearbook , Edited by: Bostrom , R. Vol. 7 , 738 – 755 . Newbury Park, CA : Sage .
  • Ray , E. B. Communication network roles as predictors of job stress and burnout: Case studies of two organizations . Paper presented at the annual convention of the Speech Communication Association . Chicago. November .
  • Ray , E. B. 1987 . “ Supportive relationships and occupational stress in the workplace ” . In Communicating social support , Edited by: Albrecht , T. L. and Adelman , M. B. 172 – 191 . Beverly Hills, CA : Sage .
  • Ray , E. B. 1991 . The relationship among communication network roles, job stress, and burnout in educational organizations . Communication Quarterly , 39 : 91 – 102 .
  • Ray , E. B. and Miller , K. 1991 . The influence of communication structure and social support on job stress and burnout . Management Communication Quarterly , 4 : 506 – 527 .
  • Rhee , E. , Uleman , J. S. and Lee , H. K. 1995 . Spontaneous self‐descriptions and ethnic identities in individualistic and collectivistic cultures . Journal of Personality and Social Psychology , 69 : 142 – 152 .
  • Rogler , L. H. , Cortes , D. E. and Malgady , R. G. 1991 . Acculturation and mental health status among Hispanics: Convergence and new directions for research . American Psychologist , 46 : 585 – 597 .
  • Sanchez , J. I. and Fernandez , D. M. 1993 . Acculturative stress among Hispanics: A bidimensional model of ethnic identification . Journal of Applied Social Psychology , 23 : 654 – 668 .
  • Sarason , B. R. , Pierce , G. R. and Sarason , I. G. 1990 . “ Social support: The sense of acceptance and the role of relationships ” . In Social support: An interactional view , Edited by: Sarason , B. R. , Sarason , I. G. and Pierce , G. R. 97 – 128 . New York : John Wiley .
  • Sarason , B. R. , Pierce , G. R. , Shearin , E. N. , Sarason , I. G. , Waltz , J. A. and Poppe , L. 1991 . Perceived social support and working models of self and actual others . Journal of Personality and Social Psychology , 60 : 273 – 287 .
  • Schlossberg , N. K. 1984 . Counseling adults in transition: Linking practice with theory , 41 – 66 . New York : Springer‐Verlag .
  • Seers , A. , McGee , G. W. , Serey , T. T. and Graen , G. B. 1983 . The interaction of job stress and social support: A strong inference investigation . Academy of Management Journal , 26 : 273 – 284 .
  • Shackleton , V. J. and Ali , A. H. 1991 . Work‐related values of managers: A test of the Hofstede model . Journal of Cross‐Cultural Psychology , 21 : 109 – 118 .
  • Sheridan , J. E. , Vredenburgh , D. J. and Abelaon , D. 1984 . Contextual model of leadership influence in hospital units . Academy of Management Journal , 27 : 57 – 58 .
  • Smart , J. F. 1993 . Level of acculturation of Mexican Americans with disabilities and acceptance of disability . Rehabilitation Counseling Bulletin , 36 : 199 – 211 .
  • Smart , J. F. and Smart , D. W. 1995 . Acculturative stress of Hispanics: Loss and challenge . Journal of Counseling & Development , 73 : 390 – 396 .
  • Soloman , C. M. 1993 . Managing today's immigrants . Personnel Journal , 32 : 57 – 65 .
  • Suazo , A. 1990 . “ Window of opportunity: Disabled Hispanics in the labor force ” . In Switzer Monograph , Washington, DC : National Institute on Disability and Rehabilitation Research .
  • Swann , W. B. Jr. and Brown , J. D. 1990 . “ From self to health: Self verification and identity disruption ” . In Social support: An interactional view , Edited by: Sarason , B. R. , Sarason , I. G. and Pierce , G. R. 150 – 172 . New York : John Wiley .
  • Triadis , H. C. 1982 . Review of Culture's consequences: International differences in work‐related values . Human Organization , 41 : 86 – 90 .
  • Triandis , H. C. and Albert , R. D. 1987 . “ Cross‐cultural perspectives ” . In Handbook of organizational communication: An interdisciplinary perspective , Edited by: Jablin , F. M. , Putnam , L. L. , Roberts , K. H. and Porter , L. W. 264 – 293 . Beverly Hills, CA : Sage .
  • Triandis , H. C. and Berry , J. W. , eds. 1980 . Handbook of cross‐cultural psychology , Boston : Allyn & Bacon .
  • Wall , J. A. Jr. 1990 . Managers in the People's Republic of China . The Executive , 4 : 19 – 32 .
  • Watt , J. H. and van den Berg , S. 1995 . Research methods for communication science , Needham Heights, MA : Allyn & Bacon .
  • Wellman , B. 1981 . “ Applying network analysis to the study of support ” . In Social networks and social support , Edited by: Gottlieb , B. H. Newbury Park, CA : Sage .
  • Zimmermann , S. J. and Applegate , J. L. 1994 . “ Communication social support in organizations: A message‐centered approach ” . In The communication of social support: Messages, interactions, relationships, and community , Edited by: Burleson , B. R. , Albrecht , T. L. and Sarason , I. G. 50 – 70 . Thousand Oaks, CA : Sage .
  • Zorn , T. E. and Leichty , G. B. 1991 . Leadership and identity: A reinterpretation of situational leadership theory . The Southern Communication Journal , 57 : 11 – 24 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.