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Serials Review Volume 44, 2018 - Issue 3: North Carolina Serials Conference 2018

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INVITED ARTICLES

The New AskTech: Implementing a Ticketing System Platform for Technical Services Resource Troubleshooting

Dennis ChristmanDuke University Libraries, Durham, North Carolina, USACorrespondence[email protected]

Pages 193-196 | Published online: 14 Dec 2018

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https://doi.org/10.1080/00987913.2018.1542765
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Samples, J., & Healy, C. (2014). Making it look easy: Maintaining the magic of access. Serials Review, 40(2), 105–117.
Web of Science ®Google Scholar
Smith, K. (2016). Problem solved! Managing electronic resource workflows using ticketing system software. Serials Review, 42(1), 59–64.
Web of Science ®Google Scholar

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