975
Views
5
CrossRef citations to date
0
Altmetric
Articles

Examining the Indonesian government’s social media use for disaster risk communication

ORCID Icon, &
Pages 1-20 | Received 24 Nov 2020, Accepted 11 Nov 2021, Published online: 03 Dec 2021

References

  • Adams, A., & McCorkindale, T. (2013). Dialogue and transparency: A content analysis of how the presidential candidates used twitter. Public RelationsReview, 39(4), 357–359.
  • Anthony, K. E., Venette, S. J., Pyle, A. S., Boatwright, B. C., & Reif-Stice, C. E. (2019). The role of social media in enhancing risk communication and promoting community resilience in the midst of a disaster. In B. Kar & D. M. Cochran (Eds.), Risk Communication and Community resilient (pp. 165–178). New York: Routledge.
  • Apuke, O. D., & Tunca, E. A. (2018). Social media and crisis management: A review and analysis of existing studies. EUL Journal of Social Sciences, IX(II), 199–215.
  • Arendt, L. A., & Alesch, D. J. (2015). Long-term community recovery from natural disasters. Boca Raton, FL: CRC Press.
  • Avidar, R. (2018). Engagement, interactivity, and diffusion of innovations: The case of social businesses. In J. A. Johnston & M. Tayeb (Eds.), The Handbook of communication engagement (pp. 505–514). Hoboken, NJ: John Wiley & Sons, Inc.
  • Badan Nasional Penanggulangan Bencana. (2016). Indonesia’s disaster risk management baseline status report 2015, towards identifying national and local priorities for the implementation of the Sendai framework for disasater risk reduction (2015-2030). Jakarta: Badan Nasional Penanggulangan Bencana.
  • Badan Nasional Penanggulangan Bencana. (2017). Fungsi BNPB. Retrieved 25 July from https://bnpb.go.id//hometugas.html
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.
  • Bruns, A., Burgess, J., Crawford, K., & Shaw, F. (2012). #Qldfloods and @QPSMedia: Crisis communication on Twitter in the 2011 South East Queensland floods. Brisbane: ARC Centre of Excellence for Creative Industries and Innovation.
  • Caragea, C., McNeese, N., Jaiswal, A., Traylor, G., Kim, H.-W., Mitra, P., … Yen, J. (2011). Classifying text messages for the Haiti earthquake. Paper presented at the The 8th International Conference on Information Systems for Crisis Response and Management (ISCRAM2011), Lisbon.
  • ChatField, A. T., & Reddick, C. G. (2015). Understanding risk communication gaps through e-government website and TwiGer hashtag content analyses: The case of Indonesia's Mt. Sinabung eruption. Journal of Homeland Security and Emergency Management, 12(2), 351–385.
  • Choi, S. (2015). The two-step flow of communication in Twitter-based public forums. Social Science Computer Review, 33(6), 696–711.
  • Choudhury, Z. A. (2013). Politics of natural disaster: How governments maintain legitimacy in the wake of major disasters, 1990-2010 [Unpublished Doctoral dissertation]. University of Iowa, Iowa.
  • Coombs, W., & Holladay, S. (2007). The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions. Journal of Communication Management, 11, 300–312.
  • Coombs, W. T., & Holladay, S. J. (2018). Activist stakeholders challenging organizations, enkindling stakeholder-initiated engagement. In K. A. Johnston & M. Taylor (Eds.), The handbook of communication engagement (pp. 267–283). Hoboken, NJ: John Wiley & Sons, Inc.
  • Damanik, C. (2018). Gunung Merapi Kembali Meletus. https://regional.kompas.com/read/2018/05/11/08351941/gunung-merapi-kembali-meletus
  • Di Gangi, P. M., & Wasko, M. (2016). Social media engagement theory: Exploring the influence of user engagement on social media usage. Journal of Organizational & End User Computing, 28(2), 53–73.
  • Dokhi, M., Siagian, T. H., Utomo, A. P., & Rumanitha, E. (2017). Social capital and disaster preparedness in Indonesia: A quantitative assessment through binary logistic regression. In R. Djalante, M. Garschagen, F. Thomalla, & R. Shaw (Eds.), Disaster risk reduction in Indonesia: Progress, challenges, and issues (pp. 588–608). Cham: Springer.
  • Eriksson, M. (2018). Lessons for crisis communication on social media: A systematic review of what research tells the practice. International Journal of Strategic Communication, 12(5), 526–551.
  • Finau, G., Tarai, J., Varea, R., Titifanue, J., Kantu, R., & Cox, J. (2018). Social media and disaster communication A case study of cyclone Winston. Pacific Journalism Review: Te Koakoa, 24(1), 123–137.
  • Fuchs, C., & Sandoval, M. (2014). Introduction: Critique, social media and the information society in the age of capitalist crisis. In C. Fuchs & M. Sandoval (Eds.), Critique, social media and the information society (pp. 1–51). New York, NY: Routledge.
  • Hsieh, H.-F., & Shannon, S. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15, 1277–1288.
  • Jiang, H., Luo, Y., & Kulemeka, O. (2016). Social media engagement as an evaluation barometer: Insights from communication executives. Public Relations Review, 42(4), 679–691.
  • Johnston, K. A., Taylor, M., & Ryan, B. (2020). Emergency management communication: The paradox of the positive in public communication for preparedness. Public Relations Review, 46(2), 101903.
  • Kartika, W. (2019). Mount Agung: Flights resume after Bali volcano disruption. https://www.bbc.com/news/world-asia-48408385
  • Khan, H., Vasilescu, L. G., & Khan, A. (2008). Disaster management cycle – a theoretical approach. Management and Marketing Journal, 6(1), 43–50.
  • Kwon, K. H., Shao, C., & Nah, S. (2021). Localized social media and civic life: Motivations, trust, and civic participation in local community contexts. Journal of Information Technology & Politics, 18(1), 55–69.
  • Li, J., Stephensa, K. K., Zhub, Y., & Murthya, D. (2019). Using social media to call for help in Hurricane Harvey: Bonding emotion, culture, and community relationships. International Journal of Disaster Risk Reduction, 38, 101212.
  • Lovari, A., & Bowen, S. A. (2020). Social media in disaster communication: A case study of strategies, barriers, and ethical implications. Journal of Public Affairs, 20, 1.
  • Lundgren, R. E., & McMakin, A. H. (2018). Risk communication: A handbook for communicating environmental, safety, and health risks. New Jersey, NJ: John Wiley & Sons, Inc.
  • Madianou, M. (2015). Digital inequality and second-order disasters: Social media in the Typhoon Haiyan recovery. Social Media + Society, 1(2), 1–11.
  • Mehta, A. M., Bruns, A., & Newton, J. (2017). Trust, but verify: Social media models for disaster management. Disasters, 41(3), 549–565.
  • Mergel, I. (2012). Social media in the public sector: A guide to participation, collaboration, and transparency in the networked world. San Francisco, CA: Jossey-Bass/Wiley.
  • Norris, F. H., Stevens, S. P., Pfefferbaum, B., Wyche, K., & Pfefferbaum, R. L. (2008). Community resilience as a metaphor, theory, set of capacities, and strategy for disaster readiness. American Journal of Community Psychology, 41(1), 127–150.
  • Nowell, L. S., Norris, J. M., White, D. E., & Moules, N. J. (2017). Thematic analysis: Striving to meet the trustworthiness criteria. International Journal of Qualitative Methods, 16(1), 1609406917733847.
  • Nugroho, S. P. (2018). 1.999 disasters in 2018, thousands of victims have died. Retrieved May 30 from https://www.bnpb.go.id/en/1999-disasters-in-2018-thousands-of-victims-have-died-1
  • O’Connor, C., & Joffe, H. (2020). Intercoder reliability in qualitative research: Debates and practical guidelines. International Journal of Qualitative Methods, 19, 1–13.
  • Rahiem, M. D. H., Abdullah, N. S. M., & Krauss, S. E. (2017). Religious interpretations and psychological recovery from the Aceh 2004 Tsunami: The promise of heaven, healing the trauma. In R. Djalante, M. Garschagen, F. Thomalla, & R. Shaw (Eds.), Disaster risk reduction in Indonesia: Progress, challenges, and issues (pp. 495–514). Singapore: Springer.
  • Rasmussen, J., & Ihlen, Ø. (2017). Risk, crisis, and social media. A systematic review of seven years’ research. Nordicom Review, 38(2), 1–17.
  • Reuter, C., & Kaufhold, M.-A. (2017). Fifteen years of social media in emergencies: A retrospective review and future directions for crisis informatics. Journal of Contingencies and Crisis Management, 26(4), 1–17.
  • Reynolds, B. (2014). Crisis and emergency risk communication 2014 edition. Washinton, DC: Center for Disease Control and Prevention, US Department of Health and Human Services.
  • Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55.
  • Salvarcioglu, A. (2018). Death toll from Indonesian quakes climbs to 563. Ankara. https://www.aa.com.tr/en/asia-pacific/death-toll-fromindonesian-quakes-climbs-to-563/1239034
  • Silver, A. (2019). The use of social media in crisis communication. In B. Kar & D. M. Cochran (Eds.), Risk communication and community resilience (pp. 267–282). New York, NY: Routledge.
  • Surtiari, G. A. K., Djalante, R., Setiadi, N. J., & Garschagen, M. (2017). Culture and community resilience to flooding: Case study of the urban coastal community in Jakarta. In R. Djalante, M. Garschagen, F. Thomalla, & R. Shaw (Eds.), Disaster risk reduction in Indonesia: Progress, challenges, and issues (pp. 469–493). Cham: Springer.
  • WeAreSocial. (2020). Digital 2020: Indonesia. https://datareportal.com/reports/digital-2020-indonesia
  • White, J. D., & Fu, K.-W. (2012). Who do you trust? Comparing people-centered communications in disaster situations in the United States and China. Journal of Comparative Policy Analysis: Research and Practice, 14(2), 126–142.
  • Williams, B., Valero, J., & Kim, K. (2018). Social media, trust, and disaster: Does trust in public and nonprofit organizations explain social media use during a disaster? Quality and Quantity, 52, 537–550.
  • Wukich, C. (2016). Government social media messages across disaster phases. Journal of Contingencies and Crisis Management, 24(4), 230–243.
  • Yudarwati, G. A. (2019). Appreciative inquiry for community engagement in Indonesia rural communities. Public Relations Review, 45(4), 101833.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.