References
- Womack JP, Jones DT, Roos D. The Machine That Changed the World. New York: Harper Perennial. 1991.
- ibid.
- Womack JP, Jones DT. Lean Thinking – Banish Waste and Create Wealth in Your Corporation. New York: Free Press. 2003.
- Hines P, Taylor D. Going Lean. Cardiff: Lean Enterprise Research Centre, 2000.
- Womack JP, et al. 1991; op. cit.
- Hines P, Taylor D: op. cit.
- ibid.
- ibid.
- ibid.
- ibid.
- The NHS Modernisation Agency: Process Mapping, Analysis and Redesign www.modern.nhs.uk/improvementguides. Accessed November 2004.
- Hines P, Taylor D: op. cit.
- The NHS Modernisation Agency: Matching Capacity and Demand www.modern.nhs.uk/improvementguides. Accessed November 2004.
- The NHS Modernisation Agency: Process Mapping, Analysis and Redesign. op. cit., p.10.