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Original Articles

Cases

Pages 79-92 | Published online: 09 Dec 2010

REFERENCES

  • Department of Health (1995) Acting on Complaints: The Government's Proposals in Response to 'Being Heard'. The report of a review committee on NHS complaints procedures, London: Department of Health.
  • English, R. and Havers, P. (2000) An Introduction to Human Rights and the Common Law, Oxford: Hart Publishing.
  • Murray, I. (1998) 'Parents want inquiry over surgery deaths', The Times 19/2/1998, p.11.
  • NHS Executive (1996) Complaints: Listening ... Acting ... Improving: Guidance on Implementation of the NHS Complaints Procedures, Leeds: Department of Health.
  • Quick, O. (1999) 'Disaster at Bristol: Explanations and implications of a tragedy', Journal of Social Welfare and Family Law, 21(4): 307-326.
  • Rosenthal, M.M. (1987) Dealing with Medical Malpractice: the British and Swedish experience, London: Tavistock Publications.
  • Shaw, G. B. (1931) Doctors' Delusions, London: Constable & Co.
  • Stacey, M. (1992) Regulating British Medicine: The General Medical Council, Chichester: John Wiley & Sons.

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