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Book Reviews

Public transportation quality of service: factors, models, and applications

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References

  • Grigoroudis, E., & Siskos, Y. (2010). Customer satisfaction surveys and barometers. In E. Grigoroudis & Y. Siskos (Eds.), Customer satisfaction evaluation: Methods for measuring and implementing service quality, international series in operations research & management science (pp. 171–216). Boston, MA: Springer.
  • van Lierop, D., Badami, M. G., & El-Geneidy, A. M. (2018). What influences satisfaction and loyalty in public transport? A review of the literature. Transport Reviews, 38, 52–72. doi: 10.1080/01441647.2017.1298683

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