1,205
Views
44
CrossRef citations to date
0
Altmetric
IT Development

Extended conceptualisation of perceived usefulness: empirical test in the context of information system use continuance

&
Pages 525-540 | Received 28 Aug 2009, Accepted 16 Aug 2010, Published online: 23 Feb 2011

References

  • Adams , D. A. , Nelson , R. R. and Todd , P. A. 1992 . Perceived usefulness, ease of use, and usage of information technology: a replication . MIS Quarterly , 16 ( 2 ) : 227 – 247 .
  • Agarwal , R. and Karahanna , E. 2000 . Time flies when you're having fun: cognitive absorption and beliefs about information technology usage . MIS Quarterly , 24 ( 4 ) : 665 – 694 .
  • Agarwal , R. and Prasad , J. 1997 . The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies . Decision Sciences , 28 ( 3 ) : 557 – 582 .
  • Alderfer , C. P. 1969 . An empirical test of a new theory of human needs . Organizational Behavior & Human Performance , 4 ( 2 ) : 142 – 175 .
  • Alter , S. 1999 . Information systems: a management perspective , New York : Addison Wesley .
  • Anderson , E. W. and Sullivan , M. W. 1993 . The antecedents and consequences of customer satisfaction for firms . Marketing Science , 12 ( 2 ) : 125 – 143 .
  • Au , N. , Ngai , E. W.T. and Cheng , T. C.E. 2008 . Extending the understanding of end user information systems satisfaction formation: An equitable needs fulfillment model approach . MIS Quarterly , 32 ( 1 ) : 43 – 66 .
  • Bagozzi , R. P. 2007 . The legacy of the technology acceptance model and a proposal for a paradigm shift . Journal of the Association for Information Systems , 8 ( 4 ) : 244 – 254 .
  • Benbasat , I. and Barki , H. 2007 . Quo vadis, TAM? . Journal of the Association for Information Systems , 8 ( 4 ) : 212 – 218 .
  • Bhattacherjee , A. 2001 . Understanding information systems continuance: An expectation-confirmation model . MIS Quarterly , 25 ( 3 ) : 351 – 370 .
  • Bhattacherjee , A. and Premkumar , G. 2004 . Understanding changes in belief and attitude toward information tech- nology usage: a theoretical model and longitudinal test . MIS Quarterly , 28 ( 2 ) : 229 – 254 .
  • Boulding , W. 1993 . A dynamic process model of service quality: from expectations to behavioral intentions . Journal of Marketing Research , 30 ( 1 ) : 7 – 27 .
  • Briggs , R. O. , Reinig , B. A. and de Vreede , G. 2008 . The yield shift theory of satisfaction and its application to the IS/IT domain . Journal of the Association for Information Systems , 9 ( 5 ) : 267 – 293 .
  • Brynjolfsson , E. 1994 . Does information technology lead to smaller firms? . Management Science , 40 ( 12 ) : 1628 – 1644 .
  • Burton-Jones , A. and Straub , D. W. 2006 . Reconceptualizing system usage: an approach and empirical test . Information Systems Research , 17 ( 3 ) : 228 – 246 .
  • Campbell , D. T. and Fiske , D. W. 1959 . Convergent and discriminant validation by the multitrait-multimethod matrix . Psychological Bulletin , 56 ( 2 ) : 81 – 105 .
  • Carr , N. G. 2003 . IT doesn't matter . Harvard Business Review , 81 ( 5 ) : 41 – 49 .
  • Chin , W. W. and Newsted , P. R. 1999 . “ Structural equation modeling analysis with small samples using partial least squares ” . In Statistical strategies for small sample research , Edited by: Hoyle , R. H. 307 – 341 . Thousand Oaks , , California : Sage Publications .
  • Compeau , D. R. and Higgins , C. A. 1995 . Computer self-efficacy: Development of a measure and initial test . MIS Quarterly , 19 ( 2 ) : 189 – 211 .
  • Compeau , D. , Higgins , C. A. and Huff , S. 1999 . Social cognitive theory and individual reactions to computing technology: A longitudinal study . MIS Quarterly , 23 ( 2 ) : 145 – 158 .
  • Cote , J. A. and Buckley , M. R. 1987 . Estimating trait, method, and error variance: Generalizing across 70 construct validation studies . Journal of Marketing Research , 24 ( 3 ) : 315 – 318 .
  • Davis , F. D. 1989 . Perceived usefulness, perceived ease of use, and user acceptance of information technology . MIS Quarterly , 13 ( 3 ) : 319 – 340 .
  • Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1992 . Extrinsic and intrinsic motivation to use computers in the workplace . Journal of Applied Social Psychology , 22 ( 14 ) : 1111 – 1132 .
  • Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1989 . User acceptance of computer technology: a comparison of two theoretical models . Management Science , 35 ( 8 ) : 982 – 1003 .
  • DeLone , W. H. and McLean , E. R. 2003 . The DeLone and McLean model of information systems success: a ten-year update . Journal of Management Information Systems , 19 ( 4 ) : 9 – 30 .
  • Diamantopoulos , A. and Winklhofer , H. M. 2001 . Index construction with formative indicators: an alternative to scale development . Journal of Marketing Research , 38 ( 2 ) : 269 – 277 .
  • Drucker , P. F. 1967 . The effective executive , New York : Harper & Row .
  • Drucker , P. F. 1985 . The effective executive , New York : Harper & Row .
  • Eason , K. 1988 . Information technology and organizational change , London : Taylor and Francis .
  • Fazio , R. H. and Zanna , M. P. 1981 . “ Direct experience and attitude-behavior consistency ” . In Advances in experimental social psychology , Edited by: Berkowitz , L. 161 – 202 . New York : Academic Press .
  • Festinger , L. A. 1957 . A theory of cognitive dissonance , Evanston , IL : Row and Peterson .
  • Fishbein , M. and Ajzen , I. 1975 . Belief, attitude, intention and behavior: an introduction to theory and research , Reading , MA : Addison-Wesley .
  • Fornell , C. and Bookstein , F. L. 1982 . Two structural equation models: LISREL and PLS applied to consumer exit-voice theory . Journal of Marketing Research , 19 ( 4 ) : 440 – 452 .
  • Fornell , C. and Larcker , D. F. 1981 . Structural equation models with unobservable variables and measurement error: algebra and statistics . Journal of Marketing Research , 18 ( 3 ) : 382 – 388 .
  • Fruhling , A. and de Vreede , G. 2006 . Field experiences with eXtreme programming: developing an emergency response system . Journal of Management Information Systems , 22 ( 4 ) : 39 – 68 .
  • Gefen , D. and Straub , D. 2005 . A practical guide to factorial validity using pls-graph: tutorial and annotated example . Communications of the Association for Information Systems , 16 : 91 – 109 .
  • Glassberg , B. C. 2000 . Individual use of web technology: a reconceptualization and empirical test of the technology acceptance model Thesis (PhD). University of South Carolina
  • Goodhue , D. L. 2007 . Comment on Benbasat and Barki's “Quo Vadis TAM” article . Journal of the Association for Information Systems , 8 ( 4 ) : 220 – 222 .
  • Hair , J. F. 2006 . Multivariate data analysis , 6th ed , Upper Saddle River , , New Jersey : Pearson Education .
  • Hirschheim , R. 2007 . Introduction to the special issue on ‘quo vadis TAM – issues and reflections on technology acceptance research’ . Journal of the Association for Information Systems , 8 ( 4 ) : 204 – 205 .
  • Jarvis , C. B. , MacKenzie , S. B. and Podsakoff , P. M. 2003 . A critical review of construct indicators and measurement model misspecification in marketing and consumer research . Journal of Consumer Research , 30 ( 2 ) : 199 – 218 .
  • Jasperson , J. , Carter , P. E. and Zmud , R. W. 2005 . A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems . MIS Quarterly , 29 ( 3 ) : 525 – 557 .
  • Karahanna , E. , Straub , D. W. and Chervany , N. L. 1999 . Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs . MIS Quarterly , 23 ( 2 ) : 183 – 213 .
  • Keil , M. , Mann , J. and Rai , A. 2000 . Why software projects escalate: an empirical analysis and test of four theoretical models . MIS Quarterly , 24 ( 4 ) : 631 – 664 .
  • Lee , Y. , Kozar , K. A. and Larsen , K. R.T. 2003 . The technology acceptance model: past, present, and future . Communications of the Association for Information Systems , 12 : 752 – 780 .
  • Legris , P. , Ingham , J. and Collerette , P. 2003 . Why do people use information technology? A critical review of the technology acceptance model . Information & Management , 40 ( 3 ) : 191
  • Liang , H. 2007 . Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management . MIS Quarterly , 31 ( 1 ) : 59 – 87 .
  • Limayem , M. , Hirt , S. G. and Cheung , C. M.K. 2007 . How habit limits the predictive power of intention: The case of information systems continuance . MIS Quarterly , 31 ( 4 ) : 705 – 737 .
  • Lucas , H. C. Jr. , Swanson , E. B. and Zmud , R. W. 2007 . Implementation, innovation, and related themes over the years in information systems research . Journal of the Association for Information Systems , 8 ( 4 ) : 206 – 210 .
  • Malhotra , N. K. , Kim , S. S. and Patil , A. 2006 . Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research . Management Science , 52 ( 12 ) : 1865 – 1883 .
  • Maslow , A. H. 1943 . A theory of human motivation . Psychological Review , 50 : 370 – 396 .
  • Melville , N. , Kraemer , K. and Gurbaxani , V. 2004 . Information technology and organizational performance: An integrative model of it business value . MIS Quarterly , 28 ( 2 ) : 283 – 322 .
  • Miller , J. A. 1977 . “ Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements ” . In Conceptualization and measurement of consumer satisfaction and dissatisfaction , Edited by: Hunt , H. K. Cambridge , MA : Marketing Science Institute .
  • Moore , G. C. and Benbasat , I. 1991 . Developing of an instrument to measure the perception of adopting an information technology innovation . Information Systems Research , 2 ( 3 ) : 192 – 222 .
  • Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions . Journal of Marketing Research , 17 ( 4 ) : 460 – 469 .
  • Oliver , R. L. 1995 . Attribute need fulfillment in product usage satisfaction . Psychology & Marketing , 12 ( 1 ) : 1 – 17 .
  • Oliver , R. L. 1997 . Satisfaction: a behavioral perspective on the consumer , New York : McGraw-Hill .
  • Petter , S. , Straub , D. and Rai , A. 2007 . Specifying formative constructs in information systems research . MIS Quarterly , 31 ( 4 ) : 623 – 656 .
  • Pinder , C. C. 1998 . Work motivation in organizational behavior , New York : Prentice-Hall .
  • Podsakoff , P. M. 2003 . Common method biases in behavioral research: A critical review of the literature and recommended remedies . Journal of Applied Psychology , 88 ( 5 ) : 879 – 903 .
  • Podsakoff , P. M. and Organ , D. W. 1986 . Self-reports in organizational research: Problems and prospects . Journal of Management , 12 ( 4 ) : 531 – 544 .
  • Regan , E. and O'Conner , B. N. 1994 . End-user information systems: perspective for managers and information systems professionals , New York : Macmillan .
  • Rindfleisch , A. 2008 . Cross-sectional versus longitudinal survey research: concepts, findings, and guidelines . Journal of Marketing Research , 45 ( 3 ) : 261 – 279 .
  • Ringle , C. M. , Wende , S. and Will , A. 2005 . SmartPLS 2.0 (M3) beta , Hamburg , , Germany : Institute of Operations Management and Organisations, University of Hamburg .
  • Rosenberg , R. S. 1997 . The social impact of computers , London : Academic Press .
  • Schwarz , A. and Chin , W. 2007 . Looking forward: toward an understanding of the nature and definition of IT acceptance . Journal of the Association for Information Systems , 8 ( 4 ) : 232 – 243 .
  • Segars , A. H. and Grover , V. 1993 . Re-examining perceived ease of use and usefulness: a confirmatory factor analysis . MIS Quarterly , 17 ( 4 ) : 517 – 525 .
  • Silva , L. 2007 . Post-positivist review of technology acceptance model . Journal of the Association for Information Systems , 8 ( 4 ) : 256 – 266 .
  • Spreng , R. A. and Page , T. J. Jr. 2003 . A test of alternative measures of disconfirmation . Decision Sciences , 34 ( 1 ) : 31 – 62 .
  • Straub , D. W. Jr. and Burton-Jones , A. 2007 . Veni, vidi, vici: Breaking the TAM logjam . Journal of the Association for Information Systems , 8 ( 4 ) : 224 – 229 .
  • Straub , D. , Boudreau , M. and Gefen , D. 2004 . Validation guidelines for is positivist research . Communications of AIS , 13 : 380 – 427 .
  • Thompson , R. L. and Higgins , C. A. 1991 . Personal computing: toward a conceptual model of utilization . MIS Quarterly , 15 ( 1 ) : 125 – 143 .
  • Tse , D. K. and Wilton , P. C. 1988 . Models of consumer satisfaction formation: An extensive . Journal of Marketing Research , 25 ( 2 ) : 204 – 212 .
  • Venkatesh , V. 2008 . Predicting different conceptualizations of system use: The competing roles of behavioral intention, facilitating conditions, and behavioral expectation . MIS Quarterly , 32 ( 3 ) : 483 – 502 .
  • Venkatesh , V. , Davis , F. D. and Morris , M. G. 2007 . Dead or alive? the development, trajectory and future of technology adoption research . Journal of the Association for Information Systems , 8 ( 4 ) : 268 – 286 .
  • Venkatesh , V. 2003 . User acceptance of information technology: toward a unified view . MIS Quarterly , 27 ( 3 ) : 425 – 478 .
  • Ward , J. , Daniel , E. and Peppard , J. 2008 . Building better business cases for IT investments . MIS Quarterly Executive , 7 ( 1 ) : 1 – 15 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.