439
Views
9
CrossRef citations to date
0
Altmetric
Experiencing Technology

A neural network-based approach for user experience assessment

, &
Pages 304-315 | Received 22 Dec 2012, Accepted 17 Apr 2014, Published online: 03 Jun 2014

References

  • Aladwani, A., and P. Palvia. 2002. “Developing and Validating an Instrument for Measuring User-Perceived Web Quality.” Information & Management 39 (6): 467–476. doi: 10.1016/S0378-7206(01)00113-6
  • Albuquerque, A., and A. Belchior. 2002. “E-Commerce Websites: A Qualitative Evaluation.” Proceedings of the 11th international WWW%20conference, Honolulu, HI, USA.
  • Amanatiadis, Angelos, Konstantinos Drakatos, Loukas Tsironis, and Vassilis Moustakis. 2006. “Defining the Main Factors of Quality of Service in Mobile Telephony.” International conference on wireless and mobile communications, Bucharest, Romania, 23–23.
  • Anderson, E., and V. Mittal. 2000. “Strengthening the Satisfaction-Profit Chain.” Journal of Service Research 3 (2): 107–120. doi: 10.1177/109467050032001
  • Anderson, E., and M. Sullivan. 1993. “The Antecedents and Consequences of Customer Satisfaction for Firms.” Marketing Science 12 (2): 125–143. doi: 10.1287/mksc.12.2.125
  • Anderson, E., and M. Sullivan. 1993b. “The Antecedents and Consequences of Customer Satisfaction for Firms.” Marketing Science, 125–143. doi: 10.1287/mksc.12.2.125
  • Baumeister, Roy F., Ellen Bratslavsky, Catrin Finkenauer, and Kathleen D. Vohs. 2001. “Bad Is Stronger than Good.” Review of General Psychology 5 (4): 323–370. doi: 10.1037/1089-2680.5.4.323
  • Behara, R., W. Fisher, and J. Lemmink. 2002. “Modelling and Evaluating Service Quality Measurement Using Neural Networks.” International Journal of Operations & Production Management 22 (10): 1162–1185. doi: 10.1108/01443570210446360
  • Berger, Charles, Robert Blauth, David Boger, Christopher Bolster, Gary Burchill, William DuMouchel, Fred Pouliot, et al. 1993. “Kano's Methods for Understanding Customer-Defined Quality.” Center for Quality Management Journal 2 (4): 3–35.
  • Brickman, P., and D. Campbell. 1971. “Hedonic Relativism and Planning the Good Society.” In Adaptation Level Theory: A Symposium, edited by M. H. Appley, 287–302. New York: Academic Press.
  • Cheung, C., and M. Lee. 2005. “The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study.” Proceedings of the Hawaii international conference on system sciences, Big Island, HI, USA, 175–175.
  • Chin, W., and M. Lee. 2000. “A Proposed Model and Measurement Instrument for the Formation of Is Satisfaction: The Case of End-User Computing Satisfaction.” Proceedings of the international conference on information systems, Brisbane, Australia, 553–563.
  • David, James P., Peter J. Green, Rene Martin, and Jerry Suls. 1997. “Differential Roles of Neuroticism, Extraversion, and Event Desirability for Mood in Daily Life: An Integrative Model of Top-Down and Bottom-Up Influences.” Journal of Personality and Social Psychology 73 (1): 149–159. doi: 10.1037/0022-3514.73.1.149
  • Davies, F., L. Moutinho, and B. Curry. 1996. “ATM User Attitudes: A Neural Network Analysis.” Marketing Intelligence & Planning 14 (2): 26–32. doi: 10.1108/02634509610110778
  • Dedeke, A. 2000. “A Conceptual Framework for Developing Quality Measures for Information Systems.” Proceedings of the 2000 international conference on information quality (MIT IQ conference), Cambridge, MA, USA, 126–128.
  • DeLone, W., and E. McLean. 1992. “Information Systems Success: The Quest for the Dependent Variable.” Information Systems Research 3 (1): 60–95. doi: 10.1287/isre.3.1.60
  • DeLone, W., and E. McLean. 2002. “Information Systems Success Revisited.” Proceedings of the 35th annual Hawaii international conference on system sciences, HICSS 2002, Big Island, HI, USA, 2966–2976.
  • Diener, Randy J. Larsen, Steven Levine, and Robert A. Emmons.Ed, 1985. “Intensity and Frequency: Dimensions Underlying Positive and Negative Affect.” Journal of Personality and Social Psychology 48 (5): 1253–1265. doi: 10.1037/0022-3514.48.5.1253
  • Doll, W., and G. Torkzadeh. 1988. “The Measurement of End-User Computing Satisfaction.” MIS Quarterly 12 (2): 259–274. doi: 10.2307/248851
  • Fornell, C., and D. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (1): 39–50. doi: 10.2307/3151312
  • Furnell, S., and T. Karweni. 1999. “Security Implications of Electronic Commerce: A Survey of Consumers and Businesses.” Internet Research 9 (5): 372–382. doi: 10.1108/10662249910297778
  • Gefen, D. 2002. “Customer Loyalty in E-Commerce.” Journal of the Association for Information Systems 3 (1): 27–51.
  • Granger, C. 1993. “Strategies for Modelling Nonlinear Time-Series Relationships.” The Economic Record 69 (3): 233–238. doi: 10.1111/j.1475-4932.1993.tb02103.x
  • Hassenzahl, M., and N. Tractinsky. 2006. “User Experience – A Research Agenda.” Behaviour & Information Technology 25 (2): 91–97. doi: 10.1080/01449290500330331
  • Hassoun, M. 1995. Fundamentals of Artificial Neural Networks. Cambridge, MA: MIT Press.
  • Hertzberg, F., B. Mausner, and B. Snyderman. 1959. The Motivation to Work. New York: John Wiley & Sons.
  • Huang, K., Y. Lee, and R. Wang. 1998. Quality Information and Knowledge. Upper Saddle River, NJ: Prentice Hall PTR.
  • Huang, T., and F. Fu. 2009. “Understanding User Interface Needs of E-Commerce Web Sites.” Behaviour & Information Technology 28 (5): 461–469. doi: 10.1080/01449290903121378
  • Janda, S., P. Trocchia, and K. Gwinner. 2002. “Consumer Perceptions of Internet Retail Service Quality.” International Journal of Service Industry Management 13 (5): 412–431. doi: 10.1108/09564230210447913
  • Kalakota, R., and A. Whinston. 1996. Frontiers of Electronic Commerce. Redwood City, CA: Addison Wesley Longman.
  • Kano, Noriaki, Nobuhiko Seraku, Fumio Takahashi, and Shinichi Tsuji. 1984. “Attractive Quality and Must-Be Quality.” The Journal of the Japanese Society for Quality Control 14 (2): 39–48.
  • Khalifa, M., and V. Liu. 2002. “Satisfaction with Internet-Based Services: The Role of Expectations and Desires.” International Journal of Electronic Commerce 7 (2): 31–49.
  • Kim, S., T. Shaw, and H. Schneider. 2003. “Website Design Benchmarking Within Industry Groups.” Internet Research: Electronic Networking Applications and Policy 13 (1): 17–26. doi: 10.1108/10662240310458341
  • Kincl, T., and P. Štrach. 2012. “Measuring Website Quality: Asymmetric Effect of User Satisfaction.” Behaviour & Information Technology 31 (7): 647–657. doi: 10.1080/0144929X.2010.526150
  • Lee, Yang W., Diane M. Strong, Beverly K. Kahn, and Richard Y. Wang. 2002. “AIMQ: A Methodology for Information Quality Assessment.” Information & Management 40 (2): 133–146. doi: 10.1016/S0378-7206(02)00043-5
  • Lin, H., and G. Lee. 2006. “Determinants of Success for Online Communities: An Empirical Study.” Behaviour & Information Technology 25 (6): 479–488. doi: 10.1080/01449290500330422
  • Lindgaard, Gitte, Gary Fernandes, Cathy Dudek, and Judith Brown. 2006. “Attention Web Designers: You Have 50 Milli-seconds to Make a Good First Impression!” Behaviour & Information Technology 25 (2): 115–126. doi: 10.1080/01449290500330448
  • Lowry, Paul Benjamin, Trent Spaulding, Taylor Wells, Greg Moody, Kevin Moffit, and Sebastian Madariaga. 2006. “A Theoretical Model and Empirical Results Linking Website Interactivity and Usability Satisfaction.” Proceedings of the Hawaii international conference on system sciences, Kauai, HI, USA. Vol, 6, 123–123.
  • Lu, M., and W. Yeung. 1998. “A Framework for Effective Commercial Web Application Development.” Internet Research 8 (2): 166–173. doi: 10.1108/10662249810211638
  • Madu, C., and A. Madu. 2002. “Dimensions of E-Quality.” International Journal of Quality and Reliability Management 19 (3): 246–258. doi: 10.1108/02656710210415668
  • McKinney, Vicki, Kanghyun Yoon, and Fatemeh Mariam Zahedi. 2002. “The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach.” Information Systems Research 13 (3): 296–315. doi: 10.1287/isre.13.3.296.76
  • Mittal, V., W. Ross, and P. Baldasare. 1998. “The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions.” Journal of Marketing 62 (1): 33–47. doi: 10.2307/1251801
  • Möller, B., C. Brezing, and D. Unz. 2012. “What Should a Corporate Website Look Like? The Influence of Gestalt Principles and Visualisation in Website Design on the Degree of Acceptance and Recommendation.” Behaviour & Information Technology 31 (7): 739–751. doi: 10.1080/0144929X.2011.642893
  • Nguyen, D., and B. Widrow. 1990. “Improving the Learning Speed of 2-Layer Neural Networks by Choosing Initial Values of the Adaptive Weights.” Proceedings of the international joint conference on neural networks, San Diego, CA, USA, 21–26.
  • Nielsen, J. 1999. “User Interface Directions for the Web.” Communications of the ACM 42 (1): 65–72. doi: 10.1145/291469.291470
  • Novak, T., D. Hoffman, and Y. Yung. 2000. “Measuring the Customer Experience in Online Environments: A Structural Modeling Approach.” Marketing Science 19 (1): 22–42. doi: 10.1287/mksc.19.1.22.15184
  • Nunnally, J. 1979. “Psychometric Theory.” Applied Psychological Measurement 3 (2): 279–280.
  • Oliva, T., R. Oliver, and W. Bearden. 1995. “The Relationships Among Consumer Satisfaction, Involvement, and Product Performance: A Catastrophe Theory Application.” Behavioral Science 40 (2): 104–132. doi: 10.1002/bs.3830400203
  • Oliver, R. 1977. “Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: An Alternative Interpretation.” Journal of Applied Psychology 62 (4): 480–486. doi: 10.1037/0021-9010.62.4.480
  • Palmer, J. 2002. “Website Usability, Design, and Performance Metrics.” Information Systems Research 13 (2): 151–167. doi: 10.1287/isre.13.2.151.88
  • Palmer, J., and D. Griffith. 1998. “Information Intensity: A Paradigm for Understanding Website Design.” Journal of Marketing Theory and Practice 6 (3): 38–42.
  • Prakash, A., R. Mohanty, and S. Kallurkar. 2011. “Service Quality Modelling for Life Insurance Business Using Neural Networks.” International Journal of Productivity and Quality Management 7 (3): 263–286. doi: 10.1504/IJPQM.2011.039348
  • Preece, J. 2001. “Sociability and Usability in Online Communities: Determining and Measuring Success.” Behaviour & Information Technology 20 (5): 347–356. doi: 10.1080/01449290110084683
  • Radosevich, L. 1997. “Fixing Web-Site Usability.” InfoWorld 19 (50): 81–82.
  • Rai, A., S. Lang, and R. Welker. 2002. “Assessing the Validity of Is Success Models: An Empirical Test and Theoretical Analysis.” Information Systems Research 13 (1): 50–69. doi: 10.1287/isre.13.1.50.96
  • Ranganathan, C., and S. Ganapathy. 2002. “Key Dimensions of Business-to-Consumer Websites.” Information & Management 39 (6): 457–465. doi: 10.1016/S0378-7206(01)00112-4
  • Rice, M. 1997. “What Makes Users Revisit a Website.” Marketing News 31 (6): 12–13.
  • Rumelhart, David E., Geoffrey E. Hinton, and Ronald J. Williams. 1985. “Learning Internal Representations by Error Propagation.” DTIC Document. http://oai.dtic.mil/oai/oai?verb=getRecord&metadataPrefix=html&identifier=ADA164453
  • Schenkman, B., and F. Jönsson. 2000. “Aesthetics and Preferences of Web Pages.” Behaviour & Information Technology 19 (5): 367–377. doi: 10.1080/014492900750000063
  • Sørum, H., K. Andersen, and R. Vatrapu. 2012. “Public Websites and Human–Computer Interaction: An Empirical Study of Measurement of Website Quality and User Satisfaction.” Behaviour & Information Technology 31 (7): 697–706. doi: 10.1080/0144929X.2011.577191
  • Spreng, R., S. Mackenzie, and R. Olshavsky. 1996. “A Reexamination of the Determinants of Consumer Satisfaction.” Journal of Marketing 60 (3): 15–32. doi: 10.2307/1251839
  • Stewart, T. 2012. “Websites – Quality and Usability.” Behaviour & Information Technology 31 (7): 645–646. doi: 10.1080/0144929X.2012.707372
  • Suh, K., S. Kim, and J. Lee. 1994. “End User's Disconfirmed Expectations and the Success of Information Systems.” Information Resources Management Journal 7 (4): 30–30.
  • Sundar, S., S. Kalyanaraman, and J. Brown. 2003. “Explicating Website Interactivity: Impression Formation Effects in Political Campaign Sites.” Communication Research 30 (1): 30–59. doi: 10.1177/0093650202239025
  • Sutcliffe, A., and A. Namoun. 2012. “Predicting User Attention in Complex Web Pages.” Behaviour & Information Technology 31 (7): 679–695. doi: 10.1080/0144929X.2012.692101
  • Teo, Hock-Hai, Lih-Bin Oh, Chunhui Liu, and Kwok-Kee Wei. 2003. “An Empirical Study of the Effects of Interactivity on Web User Attitude.” International Journal of Human–Computer Studies 58 (3): 281–305. doi: 10.1016/S1071-5819(03)00008-9
  • Tsai, C.F.., and Y. H. Lu. 2009. “Customer Churn Prediction by Hybrid Neural Networks.” Expert Systems with Applications 36 (10): 12547–12553. doi: 10.1016/j.eswa.2009.05.032
  • Turban, E., and D. Gehrke. 2000. “Determinants of E-Commerce Website.” Human Systems Management 19 (2): 111–120.
  • Vail, M., J. Earp, and A. Anton. 2008. “An Empirical Study of Consumer Perceptions and Comprehension of Website Privacy Policies.” IEEE Transactions on Engineering Management 55 (3): 442–454. doi: 10.1109/TEM.2008.922634
  • Waite, K., and T. Harrison. 2002. “Consumer Expectations of Online Information Provided by Bank Websites.” Journal of Financial Services Marketing 6 (4): 309–322. doi: 10.1057/palgrave.fsm.4770061
  • Warkentin, Merrill, David Gefen, Paul A. Pavlou, and Gregory M. Rose. 2002. “Encouraging Citizen Adoption of e-Government by Building Trust.” Electronic Markets 12 (3): 157–162. doi: 10.1080/101967802320245929
  • Weinberg, B. 2000. “Don't Keep Your Internet Customers Waiting too Long at the (Virtual) Front Door.” Journal of Interactive Marketing 14 (1): 30–39. doi: 10.1002/(SICI)1520-6653(200024)14:1<30::AID-DIR3>3.0.CO;2-M
  • West, P. M., P. L. Brockett, and L. L. Golden. 1997. “A Comparative Analysis of Neural Networks and Statistical Methods for Predicting Consumer Choice.” Marketing Science 16 (4): 370–391. doi: 10.1287/mksc.16.4.370
  • Wray, B., A. Palmer, and D. Bejou. 1994. “Using Neural Network Analysis to Evaluate Buyer–Seller Relationships.” European Journal of Marketing 28 (10): 32–48. doi: 10.1108/03090569410075777
  • Xiao, L., and S. Dasgupta. 2002. “Measurement of User Satisfaction with Web-based Information Systems: An Empirical Study.” Proceedings of the eighth Americas conference on information systems, Dallas, TX, USA, 1149–1155.
  • Yao, X. 1999. “Evolving Artificial Neural Networks.” Proceedings of the IEEE 87 (9): 1423–1447. doi: 10.1109/5.784219
  • Yi, Y. 1990. “A Critical Review of Consumer Satisfaction in Review of Marketing.” Review of Marketing 4 (1): 68–123.
  • Zhang, Ping, Ruth V. Small, Gisela M. von Dran, and Silvia Barcellos. 1999. “Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Evaluation.” Proceedings of the Hawaii international conference on system sciences, Maui, HI, USA, Vol. 32, 1–8.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.