793
Views
15
CrossRef citations to date
0
Altmetric
Original Articles

Dynamic model of online information quality perceptions and impacts: a literature review

&
Pages 302-317 | Received 01 Jun 2018, Accepted 27 Sep 2018, Published online: 13 Oct 2018

References

  • Agarwal, R., and V. Venkatesh. 2002. “Assessing a Firm’s web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability.” Information Systems Research 13 (2): 168–186.
  • Aladwani, A. M. 2006. “An Empirical Test of the Link Between web Site Quality and Forward Enterprise Integration with web Consumers.” Business Process Management Journal 12 (2): 178–190.
  • Alvesson, M., and D. Kärreman. 2007. “Constructing Mystery: Empirical Matters in Theory Development.” Academy of Management Review 32 (4): 1265–1281.
  • Amsbary, J. H., and L. Powell. 2003. “Factors Influencing Evaluations of web Site Information.” Psychological Reports 93 (1): 191–198.
  • Anderson, T. 2008. The Theory and Practice of Online Learning. Edmonton: Athabasca University Press.
  • Areni, C. S., M. E. Ferrell, and J. B. Wilcox. 2000. “The Persuasive Impact of Reported Group Opinions on Individuals low vs. High in Need for Cognition: Rationalization vs. Biased Elaboration?” Psychology and Marketing 17 (10): 855–875.
  • Bamberger, P. 2008. “From the Editors Beyond Contextualization: Using Context Theories to Narrow the Micro-Macro gap in Management Research.” Academy of Management Journal 51 (5): 839–846.
  • Barthel, M., A. Mitchell, and J. Holcomb. 2016. “Many Americans Believe Fake News Is Sowing Confusion.” Accessed April 13, 2018 http://www.journalism.org/2016/12/15/many-americans-believe-fake-news-is-sowing-confusion/.
  • Bélanger, F., and R. E. Crossler. 2011. “Privacy in the Digital age: a Review of Information Privacy Research in Information Systems.” MIS Quarterly 35 (4): 1017–1042.
  • Bettman, J. R. 1979. An Iinformation Processing Theory of Consumer Choice.”. Reading, MA: Addison-Wesley.
  • Bhattacherjee, A., and C. Sanford. 2006. “Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model.” MIS Quarterly 30 (4): 805–825.
  • Blanco, C. F., R. G. Sarasa, and C. O. Sanclemente. 2010. “Effects of Visual and Textual Information in Online Product Presentations: Looking for the Best Combination in Website Design.” European Journal of Information Systems 19 (6): 668–686.
  • Bliemel, M., and K. Hassanein. 2007. “Consumer Satisfaction with Online Health Information Retrieval: a Model and Empirical Study.” E-Service Journal 5 (2): 53–84.
  • Brereton, P., B. A. Kitchenham, D. Budgen, M. Turner, and M. Khalil. 2007. “Lessons From Applying the Systematic Literature Review Process Within the Software Engineering Domain.” Journal of Systems and Software 80 (4): 571–583.
  • Chen, Chien-Wen David, and Chiang-Yu John Cheng. 2009. “Understanding Consumer Intention in Online Shopping: A Respecification and Validation of the DeLone and McLean Model.” Behaviour & Information Technology 28 (4): 335–345.
  • Chen, R., and S. K. Sharma. 2013. “Understanding Member Use of Social Networking Sites: A Value Analysis.” CAIS 33 (6): 97–114.
  • Chung, J., and F. B. Tan. 2004. “Antecedents of Perceived Playfulness: an Exploratory Study on User Acceptance of General Information-Searching Websites.” Information & Management 41 (7): 869–881.
  • Danner, D., D. Hagemann, D. V. Holt, M. Hager, A. Schankin, S. Wüstenberg, and J. Funke. 2011. “Measuring Performance in Dynamic Decision Making.” Journal of Individual Differences 32 (4): 225–233.
  • DeLone, W. H., and E. R. McLean. 1992. “Information Systems Success: The Quest for the Dependent Variable.” Information Systems Research 3 (1): 60–95.
  • Delone, W. H., and E. R. Mclean. 2004. “Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model.” International Journal of Electronic Commerce 9 (1): 31–47.
  • Eveland Jr, W. P., D. V. Shah, and N. Kwak. 2003. “Assessing Causality in the Cognitive Mediation Model: A Panel Study of Motivations, Information Processing, and Learning During Campaign 2000.” Communication Research 30 (4): 359–386.
  • Fan, H., R. Lederman, S. P. Smith, and S. Chang. 2014. “How Trust Is Formed in Online Health Communities: A Process Perspective.” CAIS 34 (1): 531–560.
  • Fehrenbacher, D. D., and M. Helfert. 2012. “Contextual Factors Influencing Perceived Importance and Trade-Offs of Information Quality.” CAIS 30: 8–26.
  • Geissler, G. L. 2001. “Building Customer Relationships Online: the web Site Designers’ Perspective.” Journal of Consumer Marketing 18 (6): 488–502.
  • Ghasemaghaei, M., S. Ebrahimi, and K. Hassanein. 2018. “Data Analytics Competency for Improving Firm Decision Making Performance.” The Journal of Strategic Information Systems 27: 101–113.
  • Ghasemaghaei, M., and K. Hassanein. 2015. “Online Information Quality and Consumer Satisfaction: The Moderating Roles of Contextual Factors–A Meta-Analysis.” Information & Management 52 (8): 965–981.
  • Ghasemaghaei, M., and K. Hassanein. 2016. “A Macro Model of Online Information Quality Perceptions: A Review and Synthesis of the Literature.” Computers in Human Behavior 55: 972–991.
  • Goodhue, D. L., and R. L. Thompson. 1995. “Task-technology fit and Individual Performance.” MIS Quarterly 19 (2): 213–236.
  • Gounaris, S., S. Dimitriadis, and V. Stathakopoulos. 2005. “Antecedents of Perceived Quality in the Context of Internet Retail Stores.” Journal of Marketing Management 21 (7–8): 669–700.
  • Griffin, R. J., K. Neuwirth, S. Dunwoody, and J. Giese. 2004. “Information Sufficiency and Risk Communication.” Media Psychology 6 (1): 23–61.
  • Harold, A. 2007. “The Impact of Information Seeking Mode and Web Atmospherics on Consumer Perceived Value and Interaction with Retail Web Sites.” Thesis.
  • Hausman, A. V., and J. S. Siekpe. 2009. “The Effect of web Interface Features on Consumer Online Purchase Intentions.” Journal of Business Research 62 (1): 5–13.
  • Helander, M. G., and H. M. Khalid. 2000. “Modeling the Customer in Electronic Commerce.” Applied Ergonomics 31 (6): 609–619.
  • Higgins, M. 1999. “Meta-information, and Time: Factors in Human Decision Making.” Journal of the American Society for Information Science 50 (2): 132–139.
  • Hong, W., F. K. Chan, J. Y. Thong, L. C. Chasalow, and G. Dhillon. 2014. “A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research.” Information Systems Research 25 (1): 111–136.
  • Hoyer, W., and D. MacInnis. 2004. Consumer Behavior. Boston, MA: Houghton Mifflin.
  • Hsu, C.-L., K.-C. Chang, and M.-C. Chen. 2012. “The Impact of Website Quality on Customer Satisfaction and Purchase Intention: Perceived Playfulness and Perceived Flow as Mediators.” Information Systems and E-Business Management 10: 549–570.
  • Jafari, M., R. Hesamamiri, J. Sadjadi, and A. Bourouni. 2012. “Assessing the Dynamic Behavior of Online Q&A Knowledge Markets: A System Dynamics Approach.” Program 46 (3): 341–360.
  • Janna, erson, and L. Rainie. 2017. “The Future of Truth and Misinformation Online.” Accessed April 13, 2018. http://www.pewinternet.org/2017/10/19/the-future-of-truth-and-misinformation-online/.
  • Johns, G. 2006. “The Essential Impact of Context on Organizational Behavior.” Academy of Management Review 31 (2): 386–408.
  • Jones, N., H. Ross, T. Lynam, P. Perez, and A. Leitch. 2011. “Mental Models: an Interdisciplinary Synthesis of Theory and Methods.” Ecology and Society 16 (1): 46.
  • Kim, H., and L. S. Niehm. 2009. “The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing.” Journal of Interactive Marketing 23 (3): 221–233.
  • Klein, B. D. 2017. “On the Development and Application of a Framework for Understanding the Properties and Information Quality of Online Reputation Systems.” Journal of the Midwest Association for Information Systems 1: 35–51.
  • Koivumäki, Timo, Annu Ristola, and Manne Kesti. 2008. “The Effects of Information Quality of Mobile Information Services on User Satisfaction and Service Acceptance–Empirical Evidence From Finland.” Behaviour & Information Technology 27 (5): 375–385.
  • Koo, C., Y. Wati, K. Park, and M. K. Lim. 2011. “Website Quality, Expectation, Confirmation, and end User Satisfaction: the Knowledge-Intensive Website of the Korean National Cancer Information Center.” Journal of Medical Internet Research 13 (4): 81–101.
  • Kuan, Huei-Huang, Gee-Woo Bock, and Vichita Vathanophas. 2008. “Comparing the Effects of Website Quality on Customer Initial Purchase and Continued Purchase at E-Commerce Websites.” Behaviour & Information Technology 27 (1): 3–16.
  • Kuo, Y.-F. 2004. “Integrating Kano’s Model Into web-Community Service Quality.” Total Quality Management & Business Excellence 15 (7): 925–939.
  • Landis, J. R., and G. G. Koch. 1977. “The Measurement of Observer Agreement for Categorical Data.” Biometrics 33: 159–174.
  • Liang, C.-J., and H.-J. Chen. 2009. “A Study of the Impacts of Website Quality on Customer Relationship Performance.” Total Quality Management & Business Excellence 20 (9): 971–988.
  • Lin, H.-F. 2007. “The Role of Online and Offline Features in Sustaining Virtual Communities: an Empirical Study.” Internet Research 17 (2): 119–138.
  • Liu, Y., Y. Li, H. Zhang, and W. W. Huang. 2017. “Gender Differences in Information Quality of Virtual Communities: a Study From an Expectation-Perception Perspective.” Personality and Individual Differences 104: 224–229.
  • Lu, H.-P., and K.-L. Hsiao. 2007. “Understanding Intention to Continuously Share Information on Weblogs.” Internet Research 17 (4): 345–361.
  • Luo, X. 2002. “Uses and Gratifications Theory and e-Consumer Behaviors: a Structural Equation Modeling Study.” Journal of Interactive Advertising 2 (2): 34–41.
  • Mangles, C. 2018. “Search Engine Statistics 2018.” Retrieved April 13, 2018, from https://www.smartinsights.com/search-engine-marketing/search-engine-statistics/.
  • Matheus, A., C. C. Matheus, and M. P. Neely. 2014. “Examining the Relationship Between IQ, DQ, Usefulness, EoU, and Task Performance.” CAIS 36 (15): 285–304.
  • McKinney, V., K. Yoon, and F. M. Zahedi. 2002. “The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach.” Information Systems Research 13: 296–315.
  • Miller, P. 2002. Theories of Developmental Psychology (4th ed.). New York, NY: Worth Publishers.
  • Mithas, S., N. Ramasubbu, M. S. Krishnan, and C. Fornell. 2006. “Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis.” Journal of Management Information Systems 23 (3): 97–127.
  • Moe, W. W. 2003. “Buying, Searching, or Browsing: Differentiating Between Online Shoppers Using in-Store Navigational Clickstream.” Journal of Consumer Psychology 13 (1–2): 29–39.
  • Moe, W. W., and P. S. Fader. 2004. “Dynamic Conversion Behavior at e-Commerce Sites.” Management Science 50 (3): 326–335.
  • Nel, Jacques, and Christo Boshoff. 2017. “Development of Application-Based Mobile-Service Trust and Online Trust Transfer: An Elaboration Likelihood Model Perspective.” Behaviour & Information Technology 36 (8): 809–826.
  • Nguyen, B. V., F. Burstein, J. Fisher, and C. Wilson. 2015. “Taxonomy of Usage Issues for Consumer-Centric Online Health Information Provision.” CAIS 37: 536–566.
  • Park, Y. A., and U. Gretzel. 2010. “Influence of Consumers’ Online Decision-Making Style on Comparison Shopping Proneness and Perceived Usefulness of Comparison Shopping Tools.” Journal of Electronic Commerce Research 11 (4): 342–396.
  • Petter, S., W. DeLone, and E. R. McLean. 2013. “Information Systems Success: The Quest for the Independent Variables.” Journal of Management Information Systems 29 (4): 7–62.
  • Petty, R. E., J. T. Cacioppo, and R. Goldman. 1981. “Personal Involvement as a Determinant of Argument-Based Persuasion.” Journal of Personality and Social Psychology 41 (5): 847–855.
  • Qazi, A., R. G. Raj, G. Hardaker, and C. Standing. 2017. “A Systematic Literature Review on Opinion Types and Sentiment Analysis Techniques: Tasks and Challenges.” Internet Research 27 (3): 608–630.
  • Reibstein, D. J. 2002. “What Attracts Customers to Online Stores, and What Keeps Them Coming Back?” Journal of the Academy of Marketing Science 30 (4): 465–473.
  • Reynolds, H. T., and H. T. Reynolds. 1977. The Analysis of Cross-Classifications. New York: Free Press.
  • Rieh, S. Y. 2002. “Judgment of Information Quality and Cognitive Authority in the Web.” Journal of the American Society for Information Science and Technology 53 (2): 145–161.
  • Rieh, S. Y., and D. R. Danielson. 2007. “Credibility: A Multidisciplinary Framework.” Annual Review of Information Science and Technology 41 (1): 307–364.
  • Rodgers, S., and E. Thorson. 2000. “The Interactive Advertising Model: How Users Perceive and Process Online ads.” Journal of Interactive Advertising 1 (1): 41–60.
  • Rousseau, D. M., and Y. Fried. 2001. “Location, Location, Location: Contextualizing Organizational Research.” Journal of Organizational Behavior 22 (1): 1–13.
  • Savolainen, R. 2011. “Judging the Quality and Credibility of Information in Internet Discussion Forums.” Journal of the Association for Information Science and Technology 62 (7): 1243–1256.
  • Shuell, T. J. 1986. “Cognitive Conceptions of Learning.” Review of Educational Research 56 (4): 411–436.
  • Sojka, J. Z., and J. L. Giese. 2001. “The Influence of Personality Traits on the Processing of Visual and Verbal Information.” Marketing Letters 12 (1): 91–106.
  • Sørum, Hanne, Kim Normann Andersen, and Ravi Vatrapu. 2012. “Public Websites and Human–Computer Interaction: An Empirical Study of Measurement of Website Quality and User Satisfaction.” Behaviour & Information Technology 31 (7): 697–706.
  • Sousa, R., A. C. Yeung, and T. C. E. Cheng. 2008. “Customer Heterogeneity in Operational e-Service Design Attributes: an Empirical Investigation of Service Quality.” International Journal of Operations & Production Management 28 (7): 592–614.
  • Sparks, B. A., H. E. Perkins, and R. Buckley. 2013. “Online Travel Reviews as Persuasive Communication: The Effects of Content Type, Source, and Certification Logos on Consumer Behavior.” Tourism Management 39: 1–9.
  • Stvilia, B., L. Mon, and Y. J. Yi. 2009. “A Model for Online Consumer Health Information Quality.” Journal of the Association for Information Science and Technology 60 (9): 1781–1791.
  • Suh, Kil-Soo, and Sunhye Chang. 2006. “User Interfaces and Consumer Perceptions of Online Stores: The Role of Telepresence.” Behaviour & Information Technology 25 (2): 99–113.
  • Taylor, R. S. 1986. Value-Added Processes in Information Systems. Norwood, NJ: Greenwood Publishing Group.
  • Thelen, E. 1989. “The (re) Discovery of Motor Development: Learning new Things From an old Field.” Developmental Psychology 25 (6): 946–949.
  • Thelen, E., and L. B. Smith. 1998. “Dynamic Systems Theories.” Handbook of Child Psychology 1: 563–635.
  • Tsui, A. S. 2007. “From Homogenization to Pluralism: International Management Research in the Academy and Beyond.” Academy of Management Journal 50 (6): 1353–1364.
  • Vellante, D. 2010. “Information Explosion & Cloud Storage”.
  • Venkatesh, V., and H. Bala. 2008. “Technology Acceptance Model 3 and a Research Agenda on Interventions.” Decision Sciences 39 (2): 273–315.
  • Vishwanath, A., T. Herath, R. Chen, J. Wang, and H. R. Rao. 2011. “Why do People get Phished? Testing Individual Differences in Phishing Vulnerability Within an Integrated, Information Processing Model.” Decision Support Systems 51 (3): 576–586.
  • Wang, J., and C. Chang. 2013. “How Online Social Ties and Product-Related Risks Influence Purchase Intentions: a Facebook Experiment.” Electronic Commerce Research and Applications 12 (5): 337–346.
  • Wang, R. Y., and D. M. Strong. 1996. “Beyond Accuracy: What Data Quality Means to Data Consumers.” Journal of Management Information Systems 12 (4): 5–33.
  • Webb, H. W., and L. A. Webb. 2004. “SiteQual: an Integrated Measure of Web Site Quality.” Journal of Enterprise Information Management 17 (6): 430–440.
  • Webster, J., and R. T. Watson. 2002. “Analyzing the Past to Prepare for the Future: Writing a Literature Review.” MIS Quarterly 26 (2): xiii–xxiii.
  • Wei, P. S., and H. P. Lu. 2013. “An Examination of the Celebrity Endorsements and Online Customer Reviews Influence Female Consumers’ Shopping Behavior.” Computers in Human Behavior 29: 193–201.
  • Wesley, S., M. LeHew, and A. G. Woodside. 2006. “Consumer Decision-Making Styles and Mall Shopping Behavior: Building Theory Using Exploratory Data Analysis and the Comparative Method.” Journal of Business Research 59: 535–548.
  • Whetten, D. A. 2009. “An Examination of the Interface Between Context and Theory Applied to the Study of Chinese Organizations.” Management Organization Review 5 (1): 29–55.
  • Wilson, G. 2013. “Internet Use Reaches Milestone: 87 Percent of Americans Get Information Online”.
  • Wu, G. 2005. “The Mediating Role of Perceived Interactivity in the Effect of Actual Interactivity on Attitude Toward the Website.” Journal of Interactive Advertising 5 (2): 29–39.
  • Wu, C.-H., and S.-C. Chen. 2015. “Understanding the Relationships of Critical Factors to Facebook Educational Usage Intention.” Internet Research 25 (2): 262–278.
  • Xu, W., J. Sun, J. Ma, and W. Du. 2016. “A Personalized Information Recommendation System for R&D Project Opportunity Finding in Big Data Contexts.” Journal of Network and Computer Applications 59: 362–369.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.