679
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

Conservation of resources theory perspective of social media ostracism influence on lurking intentions

ORCID Icon, , &
Pages 212-229 | Received 27 Jun 2020, Accepted 17 Oct 2022, Published online: 06 Jan 2023

References

  • Aiken, L. S., and S. G. West. 1991. Multiple Regression: Testing and Interpreting Interactions. Newbury Park, CA: Sage.
  • Ali, A., W. Bahadur, N. Wang, A. Luqman, and A. N. Khan. 2020. “Improving Team Innovation Performance: Role of Social Media and Team Knowledge Management Capabilities.” Technology in Society 61: 101259. doi:10.1016/j.techsoc.2020.101259.
  • Ali, A., H. Wang, and A. N. Khan. 2019. “Mechanism to Enhance Team Creative Performance Through Social Media: A Transactive Memory System Approach.” Computers in Human Behavior 91: 115–126. doi:10.1016/j.chb.2018.09.033.
  • Ali-Hassan, H., and D. Nevo. 2009. “Identifying Social Computing Dimensions: A Multidimensional Scaling Study,” In Proceedings of the International Conference on Information Systems (ICIS 2009), 148. Phoenix, AZ.
  • Ali-Hassan, H., D. Nevo, and M. Wade. 2015. “Linking Dimensions of Social Media use to job Performance: The Role of Social Capital.” The Journal of Strategic Information Systems 24 (2): 65–89. doi:10.1016/j.jsis.2015.03.001.
  • Armstrong, J. S., and T. S. Overton. 1977. “Estimating Nonresponse Bias in Mail Surveys.” Journal of Marketing Research 14 (3): 396–402. doi:10.1177/002224377701400320.
  • Ayyagari, R., V. Grover, and R. Purvis. 2011. “Technostress: Technological Antecedents and Implications.” MIS Quarterly 35 (4): 831–858. doi:10.2307/41409963.
  • Babalola, M. T., H. K. Kwan, S. Ren, P. Agyemang-Mintah, H. Chen, and J. Li. 2021. “Being Ignored by Loved Ones: Understanding When and Why Family Ostracism Inhibits Creativity at Work.” Journal of Organizational Behavior 42 (3): 349–364. doi:10.1002/job.2499.
  • Badreddine, B. M., and Y. Blount. 2021. “Understanding Influential Factors Behind Lurking Behaviour in Online Cancer Communities.” Behaviour & Information Technology 40 (6): 542–564. doi:10.1080/0144929X.2019.1709545.
  • Bandura, A. 1977. A Social Learning Theory. Englewood Cliffs, NJ: Prentice-Hall.
  • Bao, D., A. Ali, and H. Wang. 2020. “Exploring Information Avoidance Intention of Social Media Users: A Cognition–Affect–Conation Perspective.” Internet Research 30 (5): 1455–1478. doi:10.1108/INTR-06-2019-0225.
  • Block, J., and A. M. Kremen. 1996. “IQ and Ego-Resiliency: Conceptual and Empirical Connections and Separateness.” Journal of Personality and Social Psychology 70 (2): 349–361. doi:10.1037/0022-3514.70.2.349.
  • Bonanno, G. A. 2005. “Clarifying and Extending the Construct of Adult Resilience.” American Psychologist 60 (3): 265–267. doi:10.1037/0003-066X.60.3.265b.
  • Brislin, R. W. 1980. “Translation and Content Analysis of Oral and Written Materials.” In Handbook of Crosscultural Psychology: Vol. 2. Methodology, edited by H. C. Triandis, and J. W. Berry, 389–444. Boston: Allyn & Bacon.
  • Cai, Z., Q. Huang, H. Liu, and X. Wang. 2018. “Improving the Agility of Employees Through Enterprise Social Media: The Mediating Role of Psychological Conditions.” International Journal of Information Management 38 (1): 52–63. doi:10.1016/j.ijinfomgt.2017.09.001.
  • Cao, X., and A. Ali. 2018. “Enhancing Team Creative Performance Through Social Media and Transactive Memory System.” International Journal of Information Management 39: 69–79. doi:10.1016/j.ijinfomgt.2017.11.009.
  • Cao, X., A. Ali, A. H. Pitafi, A. N. Khan, and M. Waqas. 2021. “A Socio-Technical System Approach to Knowledge Creation and Team Performance: Evidence from China.” Information Technology & People 34 (7): 1976–1996. doi:10.1108/ITP-10-2019-0536.
  • Cao, X., A. N. Khan, A. Ali, and N. A. Khan. 2019. “Consequences of Cyberbullying and Social Overload While Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs.” Information Systems Frontiers 22 (6): 1343–1356. doi:10.1007/s10796-019-09936-8.
  • Chen, F. C. (2004). “Passive Forum Behaviors (Lurking): A Community Perspective.” In Proceedings of the 6th International Conference on Learning Sciences, 128–135. Santa Monica, CA: International Society of the Learning Sciences.
  • Cheng, Y.-S., and S. Cho. 2021. “Are Social Media Bad for Your Employees? Effects of At-Work Break Activities on Recovery Experiences.” International Journal of Hospitality Management 96: 102957. doi:10.1016/j.ijhm.2021.102957.
  • Choi, S. 2019. “The Roles of Media Capabilities of Smartphone-Based SNS in Developing Social Capital.” Behaviour & Information Technology 38 (6): 609–620. doi:10.1080/0144929X.2018.1546903.
  • Cornum, R., M. D. Matthews, and M. E. Seligman. 2011. “Comprehensive Soldier Fitness: Building Resilience in a Challenging Institutional Context.” American Psychologist 66 (1): 4–9. doi:10.1037/a0021420.
  • Dhir, A., P. Kaur, S. Chen, and S. Pallesen. 2019. “Antecedents and Consequences of Social Media Fatigue.” International Journal of Information Management 48: 193–202. doi:10.1016/j.ijinfomgt.2019.05.021.
  • Dhir, A., Y. Yossatorn, P. Kaur, and S. Chen. 2018. “Online Social Media Fatigue and Psychological Wellbeing – A Study of Compulsive Use, Fear of Missing Out, Fatigue, Anxiety and Depression.” International Journal of Information Management 40: 141–152. doi:10.1016/j.ijinfomgt.2018.01.012.
  • Ding, G., H. Liu, Q. Huang, and J. Gu. 2019. “Enterprise Social Networking Usage as a Moderator of the Relationship Between Work Stressors and Employee Creativity: A Multilevel Study.” Information & Management 56 (8): 103165. doi:10.1016/j.im.2019.04.008.
  • Ellison, N. B., C. Steinfield, and C. Lampe. 2007. “The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites.” Journal of Computer-Mediated Communication 12 (4): 1143–1168. doi:10.1111/j.1083-6101.2007.00367.x.
  • Ferris, D. L., D. J. Brown, J. W. Berry, and H. Lian. 2008. “The Development and Validation of the Workplace Ostracism Scale.” Journal of Applied Psychology 93 (6): 1348–1366. doi:10.1037/a0012743.
  • Fletcher, D., and M. Sarkar. 2013. “Psychological Resilience: A Review and Critique of Definitions, Concepts, and Theory.” European Psychologist 18 (1): 12–23. doi:10.1027/1016-9040/a000124.
  • Guo, M. 2017. “Kantar China Social Media Impact Report 2017.” Accessed November 20, 2019. http://cnen.kantar.com/media/social/2017/kantar-china-social-media-impact-report-2017/.
  • Hair, J. F., C. M. Ringle, and M. Sarstedt. 2011. “PLS-SEM: Indeed a Silver Bullet.” Journal of Marketing Theory and Practice 19 (2): 139–152. doi:10.2753/MTP1069-6679190202.
  • Hayes, A. F. 2013. “Mediation, Moderation, and Conditional Process Analysis.” In Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, edited by A. F. Hayes. New York, NY: Guilford Publications.
  • Hobfoll, S. E. 1989. “Conservation of Resources: A New Attempt at Conceptualizing Stress.” American Psychologist 44 (3): 513–524. doi:10.1037/0003-066X.44.3.513.
  • Hobfoll, S. E. 2001. “The Influence of Culture, Community, and the Nested-Self in the Stress Process: Advancing Conservation of Resources Theory.” Applied Psychology 50 (3): 337–421. doi:10.1111/1464-0597.00062.
  • Hobfoll, S., and J. Ford. 2007. “Conservation of Resources Theory.” In Encyclopedia of Stress. 2nd ed., edited by Teoksessa G. Fink, 562–567. San Diego, CA: Academic Press.
  • Hou, X.-L., H.-Z. Wang, C. Guo, J. Gaskin, D. H. Rost, and J.-L. Wang. 2017. “Psychological Resilience Can Help Combat the Effect of Stress on Problematic Social Networking Site Usage.” Personality and Individual Differences 109: 61–66. doi:10.1016/j.paid.2016.12.048.
  • Howard, M. C., J. E. Cogswell, and M. B. Smith. 2020. “The Antecedents and Outcomes of Workplace Ostracism: A Meta-Analysis.” Journal of Applied Psychology 105 (6): 577–596. doi:10.1037/apl0000453.
  • Howard, S., and B. Johnson. 2004. “Resilient Teachers: Resisting Stress and Burnout.” Social Psychology of Education 7 (4): 399–420. doi:10.1007/s11218-004-0975-0.
  • Hunter, S. T., L. D. Cushenbery, and B. Jayne. 2017. “Why Dual Leaders Will Drive Innovation: Resolving the Exploration and Exploitation Dilemma with a Conservation of Resources Solution.” Journal of Organizational Behavior 38 (8): 1183–1195. doi:10.1002/job.2195.
  • Ip, R. K. F., and C. Wagner. 2008. “Weblogging: A Study of Social Computing and its Impact on Organizations.” Decision Support Systems 45 (2): 242–250. doi:10.1016/j.dss.2007.02.004.
  • Jackson, D., A. Firtko, and M. Edenborough. 2007. “Personal Resilience as a Strategy for Surviving and Thriving in the Face of Workplace Adversity: A Literature Review.” Journal of Advanced Nursing 60 (1): 1–9. doi:10.1111/j.1365-2648.2007.04412.x.
  • Katz, E., H. Haas, and M. Gurevitch. 1973. “On the Use of the Mass Media for Important Things.” American Sociological Review 38 (2): 164–181. doi:10.2307/2094393.
  • Khan, A. N. 2021. “A Diary Study of Psychological Effects of Misinformation and COVID-19 Threat on Work Engagement of Working from Home Employees.” Technological Forecasting and Social Change 171: 120968. doi:10.1016/j.techfore.2021.120968.
  • Ku, Y.-C., R. Chen, and H. Zhang. 2013. “Why Do Users Continue Using Social Networking Sites? An Exploratory Study of Members in the United States and Taiwan.” Information & Management 50 (7): 571–581. doi:10.1016/j.im.2013.07.011.
  • Kuruzovich, J., W. P. Paczkowski, T. D. Golden, S. Goodarzi, and V. Venkatesh. 2021. “Telecommuting and Job Outcomes: A Moderated Mediation Model of System Use, Software Quality, and Social Exchange.” Information & Management 58 (3): 103431. doi:10.1016/j.im.2021.103431.
  • Laumer, S., C. Maier, T. Weitzel, and J. Wirth. 2015. “Drivers and Consequences of Frustration When Using Social Networking Services: A Quantitative Analysis of Facebook Users.” In Proceedings of the 21st Americas Conference on Information Systems (AMCIS), 1–14. Puerto Rico, USA.
  • Lazar, J., J. Feng, and A. Allen. 2006. “Determining the Impact of Computer Frustration on the Mood of Blind Users Browsing the Web.” In Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility Assets’ 06, 149–156. New York, NY: ACM.
  • Lee, Y. H., K. A. R. Richards, and N. Washburn. 2021. “Mindfulness, Resilience, Emotional Exhaustion, and Turnover Intention in Secondary Physical Education Teaching.” European Review of Applied Psychology 71 (6): 100625. doi:10.1016/j.erap.2021.100625.
  • Leonardi, P. M. 2015. “Ambient Awareness and Knowledge Acquisition: Using Social Media to Learn “Who Knows What” and “Who Knows Whom”.” MIS Quarterly 39 (4): 747–762. doi:10.25300/MISQ/2015/39.4.1.
  • Li, Y., N. M. Ashkanasy, and D. Ahlstrom. 2014. “The Rationality of Emotions: A Hybrid Process Model of Decision-Making Under Uncertainty.” Asia Pacific Journal of Management 31 (1): 293–308. doi:10.1007/s10490-012-9341-5.
  • Lin, S., J. Lin, X. Luo, and S. Liu. 2021. “Juxtaposed Effect of Social Media Overload on Discontinuous Usage Intention: The Perspective of Stress Coping Strategies.” Information Processing & Management 58 (1): 102419. doi:10.1016/j.ipm.2020.102419.
  • Lin, S.-H., B. A. Scott, and F. K. Matta. 2019. “The Dark Side of Transformational Leader Behaviors for Leaders Themselves: A Conservation of Resources Perspective.” Academy of Management Journal 62 (5): 1556–1582. doi:10.5465/amj.2016.1255.
  • Liu, X., Q. Min, and S. Han. 2020. “Understanding Users’ Continuous Content Contribution Behaviours on Microblogs: An Integrated Perspective of Uses and Gratification Theory and Social Influence Theory.” Behaviour & Information Technology 39 (5): 525–543. doi:10.1080/0144929X.2019.1603326.
  • Liu, X., Q. Min, D. Wu, and Z. Liu. 2019. “How Does Social Network Diversity Affect Users’ Lurking Intention Toward Social Network Services? A Role Perspective.” Information & Management 57 (7): 103258. doi:10.1016/j.im.2019.103258.
  • Luqman, A., X. Cao, A. Ali, A. Masood, and L. Yu. 2017. “Empirical Investigation of Facebook Discontinues Usage Intentions Based on SOR Paradigm.” Computers in Human Behavior 70: 544–555. doi:10.1016/j.chb.2017.01.020.
  • Luqman, A., S. Talwar, A. Masood, and A. Dhir. 2021. “Does Enterprise Social Media Use Promote Employee Creativity and Well-Being?” Journal of Business Research 131: 40–54. doi:10.1016/j.jbusres.2021.03.051.
  • MacKenzie, S. B., and P. M. Podsakoff. 2012. “Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies.” Journal of Retailing 88 (4): 542–555. doi:10.1016/j.jretai.2012.08.001.
  • Maier, C., S. Laumer, A. Eckhardt, and T. Weitzel. 2015. “Giving Too Much Social Support: Social Overload on Social Networking Sites.” European Journal of Information Systems 24 (5): 447–464. doi:10.1057/ejis.2014.3.
  • Mancini, A. D., and G. A. Bonanno. 2009. “Predictors and Parameters of Resilience to Loss: Toward an Individual Differences Model.” Journal of Personality 77 (6): 1805–1832. doi:10.1111/j.1467-6494.2009.00601.x.
  • Mattila, A. S., L. Andreau, L. Hanks, and E. E. Kim. 2013. “The Impact of Cyberostracism on Online Complaint Handling.” International Journal of Retail & Distribution Management 41 (1): 45–60. doi:10.1108/09590551311288166.
  • Moqbel, M., and F. Fui-Hoon Nah. 2017. “Enterprise Social Media Use and Impact on Performance: The Role of Workplace Integration and Positive Emotions.” AIS Transactions on Human-Computer Interaction 9 (4): 261–280. doi:10.17705/1thci.00098.
  • Ng, T. W. H., and D. C. Feldman. 2012. “Employee Voice Behavior: A Meta-Analytic Test of the Conservation of Resources Framework.” Journal of Organizational Behavior 33 (2): 216–234. doi:10.1002/job.754.
  • Niu, G.-F., Z.-K. Zhou, X.-J. Sun, F. Yu, X.-C. Xie, Q.-Q. Liu, and S.-L. Lian. 2018. “Cyber-Ostracism and Its Relation to Depression among Chinese Adolescents: The Moderating Role of Optimism.” Personality and Individual Differences 123: 105–109. doi:10.1016/j.paid.2017.10.032.
  • Nonnecke, B., D. Andrews, and J. Preece. 2006. “Non-public and Public Online Community Participation: Needs, Attitudes and Behavior.” Electronic Commerce Research 6 (1): 7–20. doi:10.1007/s10660-006-5985-x.
  • Nusrat, A., Y. He, A. Luqman, A. Waheed, and A. Dhir. 2021. “Enterprise Social Media and Cyber-Slacking: A Kahn’s Model Perspective.” Information & Management 58 (1): 103405. doi:10.1016/j.im.2020.103405.
  • O’Connor, K. W., G. B. Schmidt, and M. Drouin. 2016. “Suspended Because of Social Media? Students’ Knowledge and Opinions of University Social Media Policies and Practices.” Computers in Human Behavior 65: 619–626. doi:10.1016/j.chb.2016.06.001.
  • Ong, A. D., C. S. Bergeman, T. L. Bisconti, and K. A. Wallace. 2006. “Psychological Resilience, Positive Emotions, and Successful Adaptation to Stress in Later Life.” Journal of Personality and Social Psychology 91 (4): 730–749. doi:10.1037/0022-3514.91.4.730.
  • Ortiz, J., W.-H. Chih, and F.-S. Tsai. 2018. “Information Privacy, Consumer Alienation, and Lurking Behavior in Social Networking Sites.” Computers in Human Behavior 80: 143–157. doi:10.1016/j.chb.2017.11.005.
  • Osatuyi, B. 2015. “Is Lurking an Anxiety-Masking Strategy on Social Media Sites? The Effects of Lurking and Computer Anxiety on Explaining Information Privacy Concern on Social Media Platforms.” Computers in Human Behavior 49: 324–332. doi:10.1016/j.chb.2015.02.062.
  • Podsakoff, P. M., S. B. MacKenzie, J.-Y. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5): 879–903. doi:10.1037/0021-9010.88.5.879.
  • Preece, J., B. Nonnecke, and D. Andrews. 2004. “The Top Five Reasons for Lurking: Improving Community Experiences for Everyone.” Computers in Human Behavior 20 (2): 201–223. doi:10.1016/j.chb.2003.10.015.
  • Preece, J., and B. Shneiderman. 2009. “The Reader-to-Leader Framework: Motivating Technology-Mediated Social Participation.” AIS Transactions on Human-Computer Interaction 1 (1): 13–32. doi:10.17705/1thci.00005.
  • Rau, P.-L. P., Q. Gao, and Y. Ding. 2008. “Relationship Between the Level of Intimacy and Lurking in Online Social Network Services.” Computers in Human Behavior 24 (6): 2757–2770. doi:10.1016/j.chb.2008.04.001.
  • Richardson, G. E. 2002. “The Metatheory of Resilience and Resiliency.” Journal of Clinical Psychology 58 (3): 307–321. doi:10.1002/jclp.10020.
  • Salo, J., M. Mäntymäki, and A. N. Islam. 2018. “The Dark Side of Social Media – and Fifty Shades of Grey introduction to the Special Issue: The Dark Side of Social Media.” Internet Research 28 (5): 1166–1168. doi:10.1108/IntR-10-2018-442.
  • Sasaki, Y., D. Kawai, and S. Kitamura. 2016. “Unfriend or Ignore Tweets?: A Time Series Analysis on Japanese Twitter Users Suffering from Information Overload.” Computers in Human Behavior 64: 914–922. doi:10.1016/j.chb.2016.07.059.
  • Schlagwein, D., and M. Hu. 2017. “How and Why Organisations Use Social Media: Five Use Types and Their Relation to Absorptive Capacity.” Journal of Information Technology 32 (2): 194–209. doi:10.1057/jit.2016.7.
  • Schneider, A., G. Von Krogh, and P. JäGer. 2013. ““What’s Coming Next?” Epistemic Curiosity and Lurking Behavior in Online Communities.” Computers in Human Behavior 29 (1): 293–303. doi:10.1016/j.chb.2012.09.008.
  • Schneider, F. M., B. Zwillich, M. J. Bindl, F. R. Hopp, S. Reich, and P. Vorderer. 2017. “Social Media Ostracism: The Effects of Being Excluded Online.” Computers in Human Behavior 73: 385–393. doi:10.1016/j.chb.2017.03.052.
  • Schniederjans, D., E. S. Cao, and M. Schniederjans. 2013. “Enhancing Financial Performance with Social Media: An Impression Management Perspective.” Decision Support Systems 55 (4): 911–918. doi:10.1016/j.dss.2012.12.027.
  • Siemsen, E., A. Roth, and P. Oliveira. 2010. “Common Method Bias in Regression Models with Linear, Quadratic, and Interaction Effects.” Organizational Research Methods 13 (3): 456–476. doi:10.1177/1094428109351241.
  • Smith, R., J. Morgan, and C. Monks. 2017. “Students’ Perceptions of the Effect of Social Media Ostracism on Wellbeing.” Computers in Human Behavior 68: 276–285. doi:10.1016/j.chb.2016.11.041.
  • Subrahmanyam, K., S. M. Reich, N. Waechter, and G. Espinoza. 2008. “Online and Offline Social Networks: Use of Social Networking Sites by Emerging Adults.” Journal of Applied Developmental Psychology 29 (6): 420–433. doi:10.1016/j.appdev.2008.07.003.
  • Sun, N., P. P.-L. Rau, and L. Ma. 2014. “Understanding Lurkers in Online Communities: A Literature Review.” Computers in Human Behavior 38: 110–117. doi:10.1016/j.chb.2014.05.022.
  • Talwar, M., S. Talwar, P. Kaur, A. K. M. N. Islam, and A. Dhir. 2021. “Positive and Negative Word of Mouth (WOM) Are Not Necessarily Opposites: A Reappraisal Using the Dual Factor Theory.” Journal of Retailing and Consumer Services 63: 102396. doi:10.1016/j.jretconser.2020.102396.
  • Talwar, M., S. Talwar, P. Kaur, N. Tripathy, and A. Dhir. 2021. “Has Financial Attitude Impacted the Trading Activity of Retail Investors During the COVID-19 Pandemic?” Journal of Retailing and Consumer Services 58: 102341. doi:10.1016/j.jretconser.2020.102341.
  • Tandon, A., A. Dhir, S. Talwar, P. Kaur, and M. Mäntymäki. 2021. “Dark Consequences of Social Media-Induced Fear of Missing out (FoMO): Social Media Stalking, Comparisons, and Fatigue.” Technological Forecasting and Social Change 171: 120931. doi:10.1016/j.techfore.2021.120931.
  • Thompson, M. J., D. S. Carlson, K. M. Kacmar, and R. M. Vogel. 2020. “The Cost of Being Ignored: Emotional Exhaustion in the Work and Family Domains.” Journal of Applied Psychology 105 (2): 186–195. doi:10.1037/apl0000433.
  • Trepte, S., L. Reinecke, and K. Juechems. 2012. “The Social Side of Gaming: How Playing Online Computer Games Creates Online and Offline Social Support.” Computers in Human Behavior 28 (3): 832–839. doi:10.1016/j.chb.2011.12.003.
  • Tugade, M. M., and B. L. Fredrickson. 2004. “Resilient Individuals Use Positive Emotions to Bounce Back from Negative Emotional Experiences.” Journal of Personality and Social Psychology 86 (2): 320–333. doi:10.1037/0022-3514.86.2.320.
  • Uy, M. A., K. J. Lin, and R. Ilies. 2017. “Is It Better to Give or Receive? The Role of Help in Buffering the Depleting Effects of Surface Acting.” Academy of Management Journal 60 (4): 1442–1461. doi:10.5465/amj.2015.0611.
  • Van Beest, I., and K. D. Williams. 2006. “When Inclusion Costs and Ostracism Pays, Ostracism Still Hurts.” Journal of Personality and Social Psychology 91 (5): 918. doi:10.1037/0022-3514.91.5.918.
  • Wang, Y., Q. Huang, R. M. Davison, and F. Yang. 2021. “Role Stressors, Job Satisfaction, and Employee Creativity: The Cross-Level Moderating Role of Social Media Use Within Teams.” Information & Management 58 (3): 103317. doi:10.1016/j.im.2020.103317.
  • Wei, C., A. H. Pitafi, S. Kanwal, A. Ali, and M. Ren. 2020. “Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model.” IEEE Access 8 (1): 68799–68810. doi:10.1109/ACCESS.2020.2983480.
  • Wei, S., F. Zhu, and X. Chen. 2021. “Do Stressors Stifle or Facilitate Employees’ Innovative Use of Enterprise Systems: The Moderating Role of IT Mindfulness.” Information Technology & People 34 (3): 955–977. doi:10.1108/ITP-09-2019-0499.
  • Williams, K. 1997. Social Ostracism Aversive Interpersonal Behaviors, 133–170. Boston, MA: Springer.
  • Williams, K. D., C. K. Cheung, and W. Choi. 2000. “Cyberostracism: Effects of Being Ignored Over the Internet.” Journal of Personality and Social Psychology 79 (5): 748–762. doi:10.1037/0022-3514.79.5.748.
  • Wu, H.-Y., and A.-F. Chiou. 2020. “Social Media Usage, Social Support, Intergenerational Relationships, and Depressive Symptoms among Older Adults.” Geriatric Nursing 41 (5): 615–621. doi:10.1016/j.gerinurse.2020.03.016.
  • Wu, L.-Z., F. H.-k. Yim, H. K. Kwan, and X. Zhang. 2012. “Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress.” Journal of Management Studies 49 (1): 178–199. doi:10.1111/j.1467-6486.2011.01017.x.
  • Ye, Y., H. Zhu, Y. Chen, H. K. Kwan, and Y. Lyu. 2019. “Family Ostracism and Proactive Customer Service Performance: An Explanation from Conservation of Resources Theory.” Asia Pacific Journal of Management 38 (2): 645–667. doi:10.1007/s10490-019-09677-x.
  • Yu, L., X. Cao, Z. Liu, and J. Wang. 2018. “Excessive Social Media Use at Work.” Information Technology & People 31 (6): 1091–1112. doi:10.1108/ITP-10-2016-0237.
  • Zhang, X., X. Ding, and L. Ma. 2020. “The Influences of Information Overload and Social Overload on Intention to Switch in Social Media.” Behaviour & Information Technology 41 (2): 228–241. doi:10.1080/0144929X.2020.1800820.
  • Zhang, Y., S. Shi, S. Guo, X. Chen, and Z. Piao. 2021. “Audience Management, Online Turbulence and Lurking in Social Networking Services: A Transactional Process of Stress Perspective.” International Journal of Information Management 56: 102233. doi:10.1016/j.ijinfomgt.2020.102233.
  • Zhu, H., Lyu, Y., Deng, X., & Ye, Y. (2017). Workplace Ostracism and Proactive Customer Service Performance: A Conservation of Resources Perspective. International Journal of Hospitality Management, 64, 62-72. doi:10.1016/j.ijhm.2017.04.004

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.