A herniated disk is like a jelly donut: the impact of provider explanation strategies and delivery format on perceptions of accommodation and recall

References

• Aldridge, M. D. (2018). Creative teaching methods for educators: A compendium of critical-care concepts. Dimensions of Critical Care Nursing, 37(5), 245–250. https://doi.org/10.1097/DCC.0000000000000313
   PubMedGoogle Scholar
• Arroliga, A. C., Newman, S., Longworth, D. L., & Stoller, J. K. (2002). Metaphorical medicine: Using metaphors to enhance communication with patients who have pulmonary disease. Annals of Internal Medicine, 137(5), 376–379. https://doi.org/10.7326/0003-4819-137-5_Part_1-200209030-00037
   PubMed Web of Science ®Google Scholar
• Bullen, B., Young, M., McArdle, C., & Ellis, M. (2018). Charcot neuroarthropathy patient education among podiatrists in Scotland: A modified delphi approach. Journal of Foot and Ankle Research, 11(1), 54. https://doi.org/10.1186/s13047-018-0296-8
   PubMedGoogle Scholar
• Bullock, O. M., Colón Amill, D., Shulman, H. C., & Dixon, G. N. (2019). Jargon as a barrier to effective science communication: Evidence from metacognition. Public Understanding of Science, 28(7), 845–853. https://doi.org/10.1177/0963662519865687
   PubMed Web of Science ®Google Scholar
• Casarett, D., Pickard, A., Fishman, J. M., Alexander, S. C., Arnold, R. M., Pollak, K., & Tulsky, J. A. (2010). Can metaphors and analogies improve communication with seriously ill patients? Journal of Palliative Medicine, 13(3), 255–260. https://doi.org/10.1089/jpm.2009.0221
   PubMed Web of Science ®Google Scholar
• Centers for Disease Control and Prevention. (2021, May 21). Talking points about health literacy. https://www.cdc.gov/healthliteracy/shareinteract/TellOthers.html
   Google Scholar
• Coleman, C., Hudson, S., & Pederson, B. (2017). Prioritized health literacy and clear communication practices for health care professionals. HLRP: Health Literacy Research and Practice, 1(3), e91–e99. https://doi.org/10.3928/24748307-20170503-01
   Google Scholar
• Curtis, L. M., Mullen, R. J., Russell, A., Fata, A., Bailey, S. C., Makoul, G., & Wolf, M. S. (2016). An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication. Patient Education and Counseling, 99(9), 1489–1495. https://doi.org/10.1016/j.pec.2016.07.004
   PubMed Web of Science ®Google Scholar
• Dameworth, J. L., Weinberg, J. A., Goslar, P. W., Stout, D. J., Israr, S., Jacobs, J. V., Gillespie, T. L., Thompson, T. M., & Petersen, S. R. (2018). Health literacy and quality of physician-trauma patient communication: Opportunity for improvement. Journal of Trauma and Acute Care Surgery, 85(1), 193–107. https://doi.org/10.1097/TA.0000000000001934
   PubMed Web of Science ®Google Scholar
• Dendere, R., Slade, C., Burton-Jones, A., Sullivan, C., Staib, A., & Janda, M. (2019). Patient portals facilitating engagement with inpatient electronic medical records: A systematic review. Journal of Medical Internet Research, 21(4), e12779. https://doi.org/10.2196/12779
   PubMed Web of Science ®Google Scholar
• Durkin, K., & Rittle-Johnson, B. (2012). The effectiveness of using incorrect examples to support learning about decimal magnitude. Learning and Instruction, 22(3), 206–214. https://doi.org/10.1016/j.learninstruc.2011.11.001
   Web of Science ®Google Scholar
• Farzadnia, S., & Giles, H. (2015). Patient-provider interaction: A communication accommodation theory perspective. International Journal of Society, Culture and Language, 3(2), 17–34.
   Google Scholar
• Fisher, C. L., Ledford, C. J. W., & Crawford, P. (2019). Explaining acupuncture in family medicine: Patients’ and physicians’ use of metaphor. Journal of Communication in Healthcare, 12(3–4), 180–188. https://doi.org/10.1080/17538068.2019.1683366
   Google Scholar
• Gallagher, L., McAuley, J., & Moseley, G. L. (2013). A randomized-controlled trial of using a book of metaphors to reconceptualize pain and decrease catastrophizing in people with chronic pain. The Clinical Journal of Pain, 29(1), 20–25. https://doi.org/10.1097/AJP.0b013e3182465cf7
   PubMed Web of Science ®Google Scholar
• Gasiorek, J., & Giles, H. (2015). The role of inferred motive in processing nonaccommodation: Evaluations of communication and speakers. Western Journal of Communication, 79(4), 456–471. https://doi.org/10.1080/10570314.2015.1066030
   Web of Science ®Google Scholar
• Gasteiger, C., Jones, A. S. K., Kleinstauber, M., Lobo, M., Horne, R., Dalbeth, N., & Petrie, K. J. (2020). Effects of message framing on patients’ perceptions and willingness to change to a biosimilar in a hypothetical drug switch. Arthritis Care & Research, 72(9), 1323–1330. https://doi.org/10.1002/acr.24012
   Web of Science ®Google Scholar
• Gerstin, G. (2018, December 17). Simple anatomy of the spine (how it’s like a jelly donut) [Video] YouTube. https://www.youtube.com/watch?v=VM3Exy2rwAI
   Google Scholar
• Gess, A. H., Brivio, E., Heboyan, V., D’Oria, M., Beltrame, F., Tagliasco, V., & Leo, G. D. (2020). Knowledge, use, and perceptions of metaphors among allied health faculty. Journal of Allied Health, 49(1), 45–52.
   PubMedGoogle Scholar
• Giles, H., Edwards, A. L., & Walther, J. B. (2023). Communication accommodation theory: Past accomplishments, current trends, and future prospects. Language Sciences, 99, 101571. https://doi.org/10.1016/j.langsci.2023.101571
   Web of Science ®Google Scholar
• Haun, J., Noland-Dodd, N., Varnes, J., Graham-Pole, J., Rienzo, B., & Donaldson, P. (2009). Testing the BRIEF health literacy screening tool. Federal Practitioner, 26(12), 24–31.
   Google Scholar
• Hildenbrand, G. M., & Perrault, E. K. (2022). The influence of physician use of analogies on patient understanding. Communication Quarterly, 70(5), 495–518. https://doi.org/10.1080/01463373.2022.2090266
   Web of Science ®Google Scholar
• Hoek, A. E., Anker, S. C., van Beeck, E. F., Burdorf, A., Rood, P. P., & Haagsma, J. A. (2020). Patient discharge instructions in the emergency department and their effects on comprehension and recall of discharge instructions: A systematic review and meta-analysis. Annals of Emergency Medicine, 75(3), 435–444. https://doi.org/10.1016/j.annemergmed.2019.06.008
   PubMed Web of Science ®Google Scholar
• Jasani, S. K., & Saks, N. S. (2013). Utilizing visual art to enhance the clinical observation skills of medical students. Medical Teacher, 35(7), e1327–e1331. https://doi.org/10.3109/0142159X.2013.770131
   PubMed Web of Science ®Google Scholar
• Jepson, M., Elliott, D., Conefrey, C., Wade, J., Rooshenas, L., Wilson, C., Beard, D., Blazeby, J. M., Birtle, A., Halliday, A., Stein, R., Donovan, J. L., Beard, D., Carr, A., Cook, J., Cooper, C., Dean, B., Donovan, J. L., Gray, A., … Stallard, N. (2018). An observational study showed that explaining randomization using gambling-related metaphors and computer-agency descriptions impeded randomized clinical trial recruitment. Journal of Clinical Epidemiology, 99, 75–83. https://doi.org/10.1016/j.jclinepi.2018.02.018
   PubMed Web of Science ®Google Scholar
• Liao, D., Yan, J., & Wilson, S. R. (2023). How does physician (non) accommodation affect patient behavioral intention? Using a web-based experiment to examine indirect effects of language type on behavioral intention through goal inferences and source appraisals. Journal of Health Communication, 28(9), 1–10. https://doi.org/10.1080/10810730.2023.2237435
   Web of Science ®Google Scholar
• Louw, A., Neilson, B., Freund, B., & Cox, T. (2019). Pain neuroscience education for physiotherapy receptionists. Journal of the Physiotherapy Pain Association, 2019(46), 24–31.
   Google Scholar
• Lu, L., Neale, N., Line, N. D., & Bonn, M. (2022). Improving data quality using Amazon mechanical Turk through platform setup. Cornell Hospitality Quarterly, 63(2), 231–246. https://doi.org/10.1177/19389655211025475
   Web of Science ®Google Scholar
• Mackintosh, R., Gwilliam, A., & Williams, M. (2014). Teaching the fruits of pressure ulcer staging. Journal of Wound, Ostomy, and Continence Nursing, 41(4), 381–387. https://doi.org/10.1097/WON.0000000000000049
   PubMed Web of Science ®Google Scholar
• Martin, R. W., Brower, M. E., Geralds, A., Gallagher, P. J., & Tellinghuisen, D. J. (2012). An experimental evaluation of patient decision aid design to communicate the effects of medications on the rate of progression of structural joint damage in rheumatoid arthritis. Patient Education and Counseling, 86(3), 329–334. https://doi.org/10.1016/j.pec.2011.06.001
   PubMed Web of Science ®Google Scholar
• Maschke, A., Paasche-Orlow, M. K., Kressin, N. R., Schonberg, M. A., Battaglia, T. A., & Gunn, C. M. (2020). Discussions of potential mammography benefits and harms among patients with limited health literacy and providers: Oh, there are harms? Journal of Health Communication, 25(12), 951–961. https://doi.org/10.1080/10810730.2020.1845256
   PubMed Web of Science ®Google Scholar
• Masukume, G., & Zumla, A. (2012). Analogies and metaphors in clinical medicine. Clinical Medicine, 12(1), 55. https://doi.org/10.7861/clinmedicine.12-1-55
   PubMed Web of Science ®Google Scholar
• Mayo Clinic. (2022, February 8). Herniated disk. https://www.mayoclinic.org/diseases-conditions/herniated-disk/symptoms-causes/syc-20354095
   Google Scholar
• McCroskey, J. C., Richmond, V. P., Sallinen, A., Fayer, J. M., & Barraclough, R. A. (1995). A cross-cultural and multi-behavioral analysis of the relationship between nonverbal immediacy and teacher evaluation. Communication Education, 44(4), 281–291. https://doi.org/10.1080/03634529509379019
   Web of Science ®Google Scholar
• Miller, A. N., Bharathan, A., Duvuuri, V. N. S., Navas, V., Luceno, L., Zraick, R., Atmakuri, S., Schmidt-Owens, M., Deichen, M., Ayer, T., & Thrash, K. (2022). Use of seven types of medical jargon by male and female primary care providers at a university health center. Patient Education and Counseling, 105(5), 1261–1267. https://doi.org/10.1016/j.pec.2021.08.018
   PubMed Web of Science ®Google Scholar
• Naik, A. D., Teal, C. R., Rodriguez, E., & Haidet, P. (2011). Knowing the ABCs: A comparative effectiveness study of two methods of diabetes education. Patient Education and Counseling, 85(3), 383–389. https://doi.org/10.1016/j.pec.2011.01.010
   PubMed Web of Science ®Google Scholar
• Pitt, M. B., Hendricskon, M., Marmet, J., Praska, C., Charpentier, V., & Gotlieb, R. (2020). Say what: quantifying and classifying jargon usage on inpatient rounds. Academic Pediatrics, 20(7), e8. https://doi.org/10.1016/j.acap.2020.06.033
   Google Scholar
• Raimi, K. T., Stern, P. C., &, and Maki, A. (2017). The promise and limitations of using analogies to improve decision-relevant understanding of climate change. Public Library of Science ONE, 12(1), 1–20. https://doi.org/10.1371/journal.pone.0171130
   Google Scholar
• Reading Turchioe, M., Grossman, L. V., Myers, A. C., Baik, D., Goyal, P., & Masterson Creber, R. M. (2020). Visual analogies, not graphs, increase patients’ comprehension of changes in their health status. Journal of the American Medical Informatics Association, 27(5), 677–689. https://doi.org/10.1093/jamia/ocz217
   PubMed Web of Science ®Google Scholar
• Richwine, C. (2023). Progress and persistent disparities in patient access to electronic health information. JAMA Health Forum, 4(11), e233883–e233883. https://doi.org/10.1001/jamahealthforum.2023.3883
   PubMedGoogle Scholar
• Rossi, M. G. (2021). Metaphors and persuasion in healthcare communication. Languages, N° 222(2), 59–76. https://doi.org/10.3917/lang.222.0059
   Google Scholar
• Shelerud, R. A. (2022, May 5). Bulging disk vs. Herniated disk: What’s the difference? Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/herniated-disk/expert-answers/bulging-disk/faq-20058428
   Google Scholar
• Soliz, J., Giles, H., & Gasiorek, J. (2022). Communication accommodation theory: Converging toward an understanding of communication adaptation in interpersonal relationships. In D. O. Braithewaite & P. Schrodt (Eds.), Engaging theories in interpersonal communication (pp. 130–142). Routledge.
   Google Scholar
• Street, R. L., Jr. (1992). Analyzing communication in medical consultations: Do behavioral measures correspond to patients’ perceptions? Medical Care, 30(11), 976–988. https://doi.org/10.1097/00005650-199211000-00002
   PubMed Web of Science ®Google Scholar
• Taylor, M. A., Wirth, O., Olvina, M., & Alvero, A. M. (2016). Experimental analysis of using examples and non-examples in safety training. Journal of Safety Research, 59, 97–104. https://doi.org/10.1016/j.jsr.2016.10.002
   PubMed Web of Science ®Google Scholar
• Webber, D., Higgins, L., & Baker, V. (2001). Enhancing recall of information from a patient education booklet: A trial using cardiomyopathy patients. Patient Education and Counseling, 44(3), 263–270. https://doi.org/10.1016/S0738-3991(01)00112-4
   PubMed Web of Science ®Google Scholar
• Yanuarto, W. N. (2016). Students’ awareness on example and non-example learning in geometry class. International Electronic Journal of Mathematics Education, 11(10), 3511–3519.
   Google Scholar