1,635
Views
54
CrossRef citations to date
0
Altmetric
Original Articles

ValuJet flight 592: Crisis communication theory blended and extended

Pages 345-375 | Published online: 21 May 2009

References

  • 1997 . Ailing Valujet buys AirTran, drops name . USA Today , July 11 : B1
  • 1996 . Ban made permanent for transporting oxygen generators . CNN Interactive , Online Retrieved November 11, 1999 from the World Wide Web: http://cnn.com/US9612/30/oxygen.generator/.index.html
  • Barr , S. 1996 . Crash comments sharpen focus on internal inspectors . Washington Post , May 20 : A19
  • Barton , L. 1993 . Crisis in organizations , Cincinnati : Southwestern Publishing Company .
  • Beiden , T. , Matz , M. and Copeland , L. 1996 . ValuJet's accident rate is 10 times higher . The News‐Times , May 24 (online) Retrieved March 18, 1999 from the World Wide Web: http://www.newstimes.com/html
  • Benoit , W. L. 1995a . Sears’ repair of its auto service image: Image restoration discourse in the corporate sector . Communication Studies , 46 : 89 – 105 .
  • Benoit , W. L. 1995b . Accounts, excuses and apologies: A theory of image restoration strategies , Albany, NY : State University of New York Press .
  • Benoit , W. L. and Czerwinski , A. 1997 . A critical analysis of USAir's image repair discourse . Business Communication Quarterly , 60 : 38 – 57 .
  • Benoit , W. L. , Gullifor , P. and Panici , D. A. 1991 . President Reagan's defensive discourse on the Iran‐Contra affair . Communication Studies , 42 : 272 – 294 .
  • Benoit , W. L. and Hanczor , R. S. 1994 . The Tonya Harding controversy: An analysis of image repair strategies . Communication Quarterly , 42 : 272 – 294 .
  • Benoit , W. L. and Lindsey , J. J. 1987 . Argument strategies. Antidote to Tylenol's poisoned image . Journal of the American Forensic Association , 23 : 136 – 146 .
  • Benoit , W. L. and Nill , D. M. 1998 . Oliver Stone's defense of JFK . Communication Quarterly , 46 : 127 – 143 .
  • Berg , D. and Robb , S. 1992 . “ Crisis management and the “paradigm case” . In Rhetorical and critical approaches to public relations , Edited by: Toth , E.L. and Heath , R. L. 93 – 109 . Hillsdale, NJ : Lawrence Erlbaum .
  • Birkland , T. A. 1997 . After disaster: Agenda setting, public policy and focusing events , Washington, D.C. : Georgetown University Press .
  • Booth , W. 1996A . Jet with 109 aboard smashes . Washington Post , May 12 : A1 A22
  • Booth , W. 1996b . Terrain has been our worst enemy . Washington Post , May 13 : A1 A6
  • Brinson , S. L. and Benoit , W. L. 1996 . Dow Coming's image repair strategies in the breast implant crisis . Communication Quarterly , 44 : 29 – 41 .
  • Bryant , A. 1996a . Crash stirs safety debate within U.S. department . The New York Times , May 15 : A16
  • Bryant , A. 1996b . FAA files show early lapses by ValuJet . The New York Times , May 20 : B10
  • Bryant , A. 1996c . Pilots’ words before crash show calm in emergency . The New York Times , June 28 : A16
  • Bryant , A. 1996d . “Presto, Valujet Lives!” . The New York Times , September 29 : D6
  • Burnett , J. J. 1998 . A strategic approach to managing crises . Public Relations Review , 24 : 477 – 488 .
  • Carley , W. M. 1996 . A preventable disaster? . The Tampa Tribune , November 15 Online Retrieved November 11, 1999 from the World Wide Web: http://www.lexis‐nexiscom/universe/document?ansset
  • 1996 . Changes seen in Valujet crash . ABC News , July 2 Online Retrieved July 25, 1999 from the World Wide Web: http://www. abcnews.go.com/sections/us/Daily News/valujet990702.html
  • Coombs , W. T. 1995 . The development of guidelines for the selection of the “appropriate”; crisis response strategies . Management Communication Quarterly , 4 : 447 – 476 .
  • Coombs , W. T. 1999 . Ongoing crisis communication: Planning, managing, and responding , Thousand Oaks, CA : Sage Publications .
  • Dougherty , D. 1992 . Crisis communications , New York : Walker & Company .
  • Edelman , M. 1964 . The symbolic uses of politics , Urbana, IL : University of Illinois Press .
  • 1996 . FAA official says Valujet was thoroughly inspected . CNN Interactive , May, 13 Online Retrieved November 11, 1999 from World Wide Web: http://www.cnn.com/US/9605/13/crash.hinsons/index.html.
  • 1996 . FAA study raises new questions about ValuJet's safety record . CNN Interactive , June 18 Online Retrieved November 11, 1999 from World Wide Web: http://www3.cnn.com/us/9605/16/faa.safety.records/index/html
  • 1996 . FAA chief defends grounding of ValuJet . CNN Interactive , June 19 OnLine Retrieved November 11, 1999 from the World Wide Web: http: //www3.cnn.com/us/9606/181valujet.hinson/htm
  • Fearn‐Banks , K. 1996 . Crisis communications: A casebook approach , Mahwah, NJ : Lawrence Erlbaum .
  • Fink , S. 1986 . Crisis management: Planning for the inevitable , New York : American Management Association .
  • Gleick , E. 1996 . Does air safety have a price? . Time , May 27 : 40 – 42 .
  • Gottschalk , J. A. 1993 . Crisis response: Inside stories on managing image under siege , Detroit : Visible Ink Press .
  • Green , J. 1997 . Risa: and misfortune: The social construction of accidents , London : UCL Press .
  • Hamilton , M. 1996 . Valujet reduces flight schedule to inspect planes . The Washington Post , May 18 : A13
  • Huettel , S. 1996 . Airline faces hard climb back . Tampa Tribune , June 19 Online Retrieved November 11, 1999 from the World Wide Web: http://www.lexis‐nexis.com/universe/documen
  • Ho , R. 1996 . The crash of Flight 592 . The Atlanta Journal and Constitution , May 12 : A13
  • 1996 . Jet was up‐to‐date on safety checks, says CEO . CNN Interactive , May 16 Online Retrieved November 17, 1999 from the World Wide Web: http://cnn.com/Us/9605/11/plane crash/pressconf.indexhtm
  • Jordan , L. 1996a . Jordan testimony before the U.S. House of Representatives . June 25 Retrieved November 11, 1999 from the World Wide Web: http://www.comdocs.house.gov/cornmittees/tran/hpwl04–48.000/hpw/104–48_of.htm
  • Jordan , L. 1996b . Jordan testimony before the U.S. House of Representatives . July 10 Retrieved November 11, 1999 from the World Wide Web: http://www.house.gov/transportation/aviation/avheari/whistle1/jordan7.1htm
  • Kuttner , R. 1996 . Everything for sale: The virtues and limits of markets , Chicago : University of Chicago Press .
  • Langeweische , W. 1998 . The lessons of Valujet 592 . The Atlantic Monthly , March : 81 – 98 .
  • Larson , E. 1996 . Death in the Everglades . Time , May 20 : 30
  • Lerbinger , O. 1997 . The crisis manager: Facing risk and responsibility , Mahwah, NJ : Lawrence Erlbaum .
  • Miller , D. W. 1999 . Sociology, not engineering, may explain our vulnerability to technological disaster . The Chronicle of Higher Education , October 15 : A19 – A20 .
  • McFadden , R. D. 1996 . Atlanta flight was making emergency return to Miami . The New York Times , May 12 : 1A 22A
  • Myers , G. and Holusha , J. 1986 . When it hits the fan: Managing the nine crises of business , Boston : Houghton Miflin .
  • Navarro , M. 1996 . Hope of rescue is swallowed by swamp . The New York Times , May 13 : A1 B7
  • Ogrizek , M. and Guillery , J. 1999 . Communicating in crisis: A theoretical and practical guide to crisis management , Hawthorne, NY : Idine De Gruyter .
  • 1996 . Pena says Valujet followed safety rules . CNN Interactive , May 13 OnLine Retrieved November 17, 1999 from the World Wide Web: http://www.cnn.com.us/9605/12/crash.pena.idex/htm
  • Perrow , C. 1999 . Normal accidents: Living with high‐risk technologies , Princeton, NJ : Princeton University Press .
  • Phillips , D. 1996a . Jet's Everglades crash site yields few clues to tragedy . Washington Post , May 13 : A1 A7
  • Phillips , D. 1996b . FAA inspectors cite limitations in monitoring safety at ValuJet . Washington Post , November 2 : A2
  • Pinsdorf , M. 1991 . Flying different skies: How cultures respond to airline disasters . Public Relations Journal , 17 : 37 – 56 .
  • Reichers , A. E. and Schneider , B. 1990 . “ Climate and culture: An evolution of constructs ” . In Organizational climate and culture , Edited by: Schneider , B. 5 – 39 . San Francisco : Jossey‐Bass .
  • Reinsch , N. L. and Reinsch , J. W. 1996 . Some assessments of business communication scholarship from social science citations . Journal of Business and Technical Communication , 10 : 28 – 47 .
  • Schiavo , M. 1997a . Flying into trouble . Time , March 31 : 52 – 62 .
  • Schiavo , M. 1997b . Flying blind, flying safe , New York : Avon Books .
  • Scott , M. H. 1997 . Rebounding from tragedy . Reputation Management , July (OnLine) Retrieved November 21, 1999 from the World Wide Web: http://www.reputation‐mgmt.com/valujet.htm
  • 1996 . “Search called off for survivors of crash in Everglades” . The New York Times , May 13 : A1 B7
  • Seeger , M. W. , Sellnow , T. L. and Ulmer , R. R. 1998 . “ Communication, organization, and crisis ” . In Communication yearbook , Edited by: Roloff , Michael . Vol. 21 , 230 – 275 . Thousand Oaks, CA : Sage Publications .
  • Sellnow , T. L. , Ulmer , R. R. and Snider , M. 1998 . The compatibility of corrective action in organizational crisis communication . Communication Quarterly , 46 : 60 – 74 .
  • Stone , D. 1997 . Policy paradox: The art of political decision making , New York : W.W. Norton .
  • Sturges , D. L. 1994 . Communicating through crisis. A strategy for organizational survival . Management Communication Quarterly , 7 : 297 – 316 .
  • Swoboda , F. 1998 . FAA proposed $2.25 million fine against contractor in Valujet crash . The Washington Post , May 1 : A10
  • 1996 . “Transportation chief Pena comes under fire after the Valujet crash” . The Wall Street Journal , May 24 : 1A
  • Tyler , L. 1997 . Liability means never being able to say you're sorry . Management Communication Quarterly , 11 : 51 – 73 .
  • 1996 . Union wants changes at Valujet . Houston Chronicle , July 14 (Online) Retrieved July 29, 1999 from the World Wide Web.http://www.chron.com/content/chronicle/business/96/07/14/valujet.2–0.html.
  • 1999 . University of Minnesota outs 4 top athletics officials in academic‐fraud scandal . The Chronicle of Higher Education , December 3 : A52
  • 1996 . U.S. to ban oxygen generators as air cargo . CNN Interactive , Online Retrieved November 21, 1999 from the World Wide Web: http://cnn.com/US9605/22/valujet.pm.index.html
  • 1999 . U.S. Attorney ignores critical evidence in the Valujet crash . Websidestory , July 19 Retrieved November 17, 1999 from the World Wide Web: http://www.flight592.com/indictments.htm
  • 1996 . Valujet names safety czar to probe airline, cuts daily flights . Detroit News , Online, Retrieved November 11, 1999 from the World Wide Web, http://www.detnews.com.menu.stories48401.htm
  • 1996 . Valujet shares plunge . CNN Financial Network , June 18 Online Retrieved July 25, 1999 from World Wide Web: http: //www.cnnfn.com/9606/18/valujet_fallout/index.html
  • 1996 . Valujet crash prompts shakeup at FAA . CNN Interactive , June 18 OnLine Retrieved November 11, 1999 from the World Wide Web: http://cnn.com/us/9606/18/faa.valujet/
  • 1996 . Valujet airline shuffles its management team . The New York Times , November 5 : D4
  • 1996 . Valujet taps veteran for new maintenance and engineering post . The Wall Street Journal , July 9 : B5
  • 1997 . Valujet: The alarming truth. [Editorial] . The Washington Post , August 21 : A18
  • Van Riel , C.B. 1997 . Research in corporate communication: An overview of an emerging field . Management Communication Quarterly , 11 : 288 – 309 .
  • Vaughn , D. 1996 . The Challenger launch decision: Risky technology, culture, and deviance at NASA , Chicago : University of Chicago Press .
  • Vincent , R. C. , Crow , B. K. and Davis , D. K. 1997 . “ When technology fails: The drama of airline crashes in network television news ” . In Social meanings of the news , Edited by: Berkowitz , D. 351 – 361 . Thousand Oaks, CA : Sage .
  • Wald , M. L. 1996a . Clerk's mistake may have put volatile chemicals on Valujet plane . The New York Times , May 17 : A1 A16
  • Wald , M. L. 1996b . F.A.A. cites problems with airline and oversight . The New York Times , May 18 : A7
  • Wald , M. L. 1996c . Air agency seeks to shift focus to safety . The New York Times , June 19 : A1 A20
  • Wald , M. L. 1996d . U.S. says Valujet ignored DC‐9 defects . The New York Times , June 20 : A10
  • Wald , M. L. 1996e . Major airlines agree to install fire detectors inside cargo holds . The New York Times , December 12 : B18
  • Wald , M. L. 1997 . Safety board faults airline and FAA in Valujet crash . The New York Times , August 20 : A16

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.