REFERENCES
- Alexander , M. and Hegarty , J. R. 2000 . Measuring staff burnout in a community home . The British Journal of Developmental Disabilities, , 46 : 51 – 62 .
- Andersen , J. A. 2002 . Organizational design: Two lessons to learn before reorganizing . International Journal of Organization Theory and Behavior. , 5 : 343 – 358 .
- Armenakis , A. A. and Stanley , H. G. 2002 . Crafting a change message to create transformational readiness . Journal of Organizational Change Management, , 15 : 169 – 183 .
- Bie , N. O. 1993 . The practice of health services research. , London, England : Chapman and Hall .
- Blumenthal , S. , Lavender , T. and Hewson , S. 1998 . Role clarity, perception of the organization and burnout amongst support workers in residential homes for people with intellectual disability: A comparison between a National Health Service trust and a charitable company . Journal of Intellectual Disability Research, , 42 : 409 – 417 .
- Boreham , N. , Samurcay , R. and Fischer , M. 2002 . Work process knowledge. , London, England : Routledge .
- Borzaga , C. and Tortia , E. 2006 . Worker motivations, job satisfaction, and loyalty in public and nonprofit social services . Nonprofit and Voluntary Sector Quarterly , 35 : 225 – 248 .
- Brewerton , P. and Millward , L. 2001 . Organizational research methods , London, England : Sage Publications .
- Carnall , C. A. 1990 . Managing change in organizations. , Hertfordshire, England : Prentice Hall International Ltd .
- Carnall , C. A. 1991 . Managing change , London, England : Routledge .
- Cassell , C. and Symon , G. 2004 . Essential guide to qualitative methods in organizational research , London, England : Sage Publications .
- Chung , C. M. and Harding , C. 2009 . Investigating burnout and psychological well-being of staff working with people with intellectual disabilities and challenging behaviour: The role of personality . Journal of Applied Research in Intellectual Disabilities, , 22 : 549 – 560 .
- Creswell , J. W. 1998 . Qualitative inquiry and research design: Choosing among five traditions , London, England : Sage Publications .
- Creswell , J. W. and Plano Clark , V. L. 2007 . Designing and conducting mixed methods research , Thousand Oaks, CA : Sage Publications .
- Cunningham , I. 2001 . Sweet charity! Managing employee commitment in the UK voluntary sector . Employee Relations , 23 : 226 – 239 .
- Dart , R. 2004 . Being business-like in a nonprofit organization: A grounded and inductive typology . Nonprofit and Voluntary Sector Quarterly , 33 : 290 – 310 .
- Flick , U. 2002 . An introduction to qualitative research. , London, England : Sage Publications .
- French , W. L. and Bell , C. H. Jr. 1995 . Organization development , Englewood Cliffs, NJ : Prentice-Hall Inc .
- Gazioglu , S. and Tansel , A. 2006 . Job satisfaction in Britain: Individual and job related factors . Applied Economics, , 38 : 1163 – 1171 .
- Gill , R. 2003 . Change management—Or change leadership? . Journal of Change Management , 3 : 307 – 318 .
- Glasby , J. and Lester , H. 2004 . Cases for change in mental health: Partnership working in mental health services . Journal of Interprofessional Care, , 18 : 7 – 16 .
- Goodman , J. and Truss , C. 2004 . The medium and the message: Communicating effectively during a major change initiative . Journal of Change Management , 4 : 217 – 228 .
- Hakim , C. 1987 . Research design. , London, England : Allen and Unwin .
- Hatton , C. , Rivers , M. , Emerson , E. , Kiernan , C. , Reeves , D. , Albortz , A. and Mason , L. 1999 . Staff characteristics, working conditions and outcomes amongst staff in services for people with intellectual disabilities . Journal of Applied Research in Intellectual Disabilities, , 12 : 340 – 347 .
- Hay , G. K. , Beattie , R. S. , Livingstone , R. and Munro , P. 2001 . Change, HRM and the voluntary sector . Employee Relations. , 23 : 240 – 255 .
- Howarth , C. 1984 . The way people work. Job satisfaction and the challenge of change. , Oxford, England : Oxford University Press .
- Hui , C. and Lee , C. 2000 . Moderating effects of organization-based self-esteem on organizational uncertainty: Employee response relationships . Journal of Management, , 26 : 215 – 232 .
- Innstrand , S. T. , Espnes , G. A. and Mykletun , R. 2004 . Job stress, burnout and job satisfaction: An intervention study for staff working with people with intellectual disabilities . Journal of Applied Research in Intellectual Disabilities, , 17 : 119 – 126 .
- Kitchen , P. J. and Daly , F. 2002 . Internal communication during change management . Corporate Communications: An International Journal, , 7 : 46 – 53 .
- Lines , R. 2004 . Influence of participation in strategic change: Resistance, organizational commitment and change goal achievement . Journal of Change Management. , 4 : 193 – 215 .
- Longest , B. B. Jr. 2004 . An international constant: The crucial role of policy competence in the effective strategic management of health services organizations . Health Services Management Research. , 17 : 71 – 78 .
- Mack , D. A. , Nelson , D. L. and Quick , J. C. 1998 . The stress of organizational change: A dynamic process model . Applied Psychology. , 47 : 219 – 232 .
- Macrí , D. M. , Tagliaventi , M. R. and Bertolotti , F. 2002 . A grounded theory for resistance to change in a small organization . Journal of Organizational Change Management, , 15 : 292 – 310 .
- Miller , D. 2002 . Successful change leaders: What makes them? What do they do that is different? . Journal of Change Management , 2 : 359 – 368 .
- Milliken , F. J. and Martins , L. L. 1996 . Searching for common threads: Understanding the multiple effects of diversity in organizational groups . The Academy of Management Review, , 21 : 402 – 433 .
- Mumford , E. 1972 . Job satisfaction: A study of computer specialists , London, England : Longman Group Limited .
- Neck , C. P. 1996 . Thought self-leadership: A self-regulatory approach towards overcoming resistance to organizational change . The International Journal of Organizational Analysis. , 4 : 202 – 216 .
- Nutt , P. C. and Backoff , R. W. 1993 . Organizational publicness and its implications for strategic management . Journal of Public Administration Research and Theory. , 3 : 209 – 231 .
- Parry-Jones , B. , Grant , G. , McGrath , M. , Caldock , K. , Ramcharan , P. and Robinson , C. A. 1998 . Stress and job satisfaction among social workers, community nurses and community psychiatric nurses: Implications for the care management model . Health and Social Care in the Community , 6 : 271 – 285 .
- Patton , M. Q. 1990 . Qualitative evaluation and research methods. , Newbury Park, CA : Sage Publications .
- Punch , K. F. 1998 . Introduction to social research: Quantitative and qualitative approaches , London, England : Sage Publications .
- Rowden , R. W. 2000 . The relationship between charismatic leadership behaviors and organizational commitment . Leadership and Organization Development Journal. , 21 : 30 – 35 .
- Sapsford , R. and Jupp , V. 1996 . Data collection and analysis , London, England : Sage Publications .
- Sarantakos , S. 1998 . Social research , Basingstoke, England : MacMillan .
- Sharp , J. A. , Peters , J. and Howard , K. 2002 . The management of a student research project , Hants, England : Gower .
- Shoham , A. , Ruvio , A. , Vigoda-Gadot , E. and Schwabsky , N. 2006 . Market orientations in the nonprofit and voluntary sector: A meta-analysis of their relationship with organizational performance . Nonprofit and Voluntary Sector Quarterly. , 35 : 453 – 476 .
- Smith , M. E. 2003 . Changing an organization's culture: Correlates of success and failure . Leadership & Organization Development Journal. , 24 : 249 – 261 .
- Szamosi , L. T. and Duxbury , L. 2002 . Development of a measure to assess organizational change . Journal of Organizational Change Management, , 15 : 184 – 201 .
- Thomas , A. , Buboltz , W. C. and Winkelspecht , C. S. 2004 . Job characteristics and personality as predictors of job satisfaction . Organizational Analysis. , 12 : 205 – 219 .
- Trader-Leigh , K. E. 2002 . Case study: Identifying resistance in managing change . Journal of Organizational Change Management. , 15 : 138 – 155 .
- Wanberg , C. R. 2000 . Predictors and outcomes of openess to change in a reorganizing workplace . Journal of Applied Psychology, , 85 : 132 – 142 .
- Wezel , F. C. and Saka-Helmhout , A. 2005 . Antecedents and consequences of organizational change: “Institutionalizing” the behavioral theory of the firm . Organization Studies, , 27 : 265 – 286 .
- Yin , R. K. 1994 . Case study research: Design and methods , Beverly Hills, CA : Sage Publications .