A socio-technical approach to the evaluation of social credit applications

References

• Ackermann, F., & Eden, C. (2001). SODA – Journey making and mapping in practice. In J. Rosenhead & J. Mingers (Eds.), Rational analysis for a problematic world revisited: Problem structuring methods for complexity, uncertainty and conflict (pp. 43–60). Chichester: John Wiley & Sons.
   Google Scholar
• Altman, E., & Saunders, A. (1998). Credit risk measurement: Developments over the last 20 years. Journal of Banking & Finance, 21(11/12), 1721–1742.
   Web of Science ®Google Scholar
• Angilella, S., & Mazzù, S. (2015). The financing of innovative SMEs: A multicriteria credit rating model. European Journal of Operational Research, 244(2), 540–554.10.1016/j.ejor.2015.01.033
   Web of Science ®Google Scholar
• Azevedo, A., & Ferreira, F. (2017). Analyzing the dynamics behind ethical banking practices using fuzzy cognitive mapping. Operational Research, advance online publication 11 July. doi:10.1007/s12351-017-0333-6
   Web of Science ®Google Scholar
• Bana e Costa, C., Barroso, L., & Soares, J. (2002). Qualitative modelling of credit scoring: A case study in banking. European Research Studies, 5(1/2), 37–51.
   Google Scholar
• Bana E Costa, C., De Corte, J., & Vansnick, J. (2012). MACBETH. International Journal of Information Technology & Decision Making, 11(2), 359–387.10.1142/S0219622012400068
   Web of Science ®Google Scholar
• Bana e Costa, C., De Corte, J., & Vansnick, J. (2005). On the mathematical foundations of MACBETH. In J. Figueira, S. Greco, & M. Ehrgott (Eds.), Multiple criteria decision analysis: The State of the Art Surveys (pp. 409–437). New York, NY: Springer.10.1007/b100605
   Google Scholar
• Bana e Costa, C., De Corte, J., & Vansnick, J. (2016). On the mathematical foundations of MACBETH. In S. Greco, E. Matthias, & J. Figueira (Eds.), Multiple criteria decision analysis: State of the Art Surveys (pp. 421–463). New York, NY: Springer.10.1007/978-1-4939-3094-4
   Google Scholar
• Bana e Costa, C., Ensslin, L., Corrêa, E., & Vansnick, J. (1999). Decision support systems in action: Integrated application in a multicriteria decision aid process. European Journal of Operational Research, 113(2), 315–335.10.1016/S0377-2217(98)00219-7
   Web of Science ®Google Scholar
• Bana e Costa, C., & Vansnick, J. (1995). Uma nova abordagem ao problema da construção de uma função de valor cardinal: MACBETH. Investigação Operacional, 15(1), 15–35.
   Google Scholar
• Bell, S., & Morse, S. (2013). Groups and facilitators within problem structuring processes. Journal of the Operational Research Society, 64(7), 959–972.10.1057/jors.2012.110
   Web of Science ®Google Scholar
• Belton, V., & Stewart, T. (2002). Multiple criteria decision analysis: An integrated approach. Dordrecht: Kluwer Academic Publishers.10.1007/978-1-4615-1495-4
   Google Scholar
• Bougon, M. (1990). Congregate cognitive maps: A unified dynamic theory of organization and strategy. Journal of Management Studies, 29(3), 369–389.
   Web of Science ®Google Scholar
• Canas, S., Ferreira, F., & Meidutė-Kavaliauskienė, I. (2015). Setting rents in residential real estate: A methodological proposal using multiple criteria decision analysis. International Journal of Strategic Property Management, 19(4), 368–380.10.3846/1648715X.2015.1093562
   Web of Science ®Google Scholar
• Corazza, M., Funari, S., & Gusso, R. (2016). Creditworthiness evaluation of Italian SMEs at the beginning of the 2007–2008 crisis: An MCDA approach. The North American Journal of Economics and Finance, 38(1), 1–26.10.1016/j.najef.2016.05.008
   Google Scholar
• Cortés, K., Duchin, R., & Sosyura, D. (2016). Clouded judgment: The role of sentiment in credit origination. Journal of Financial Economics, 121(2), 392–413.10.1016/j.jfineco.2016.05.001
   Web of Science ®Google Scholar
• Douglas, C. (1935). Warning democracy. Retrieved December 12, 2016, from https://alor.org/Library/Douglas%20CH%20-%20Warning%20DemoFcracy.pdf
   Google Scholar
• Eden, C. (1988). Cognitive mapping. European Journal of Operational Research, 36(1), 1–13.10.1016/0377-2217(88)90002-1
   Web of Science ®Google Scholar
• Eden, C. (2004). Analyzing cognitive maps to help structure issues or problems. European Journal of Operational Research, 159(3), 673–686.10.1016/S0377-2217(03)00431-4
   Web of Science ®Google Scholar
• Eden, C., & Ackermann, F. (2001). SODA – The principles. In J. Rosenhead & J. Mingers (Eds.), Rational analysis for a problematic world revisited: Problem structuring methods for complexity, uncertainty and conflict (pp. 21–41). Chichester: John Wiley & Sons.
   Google Scholar
• Eden, C., & Ackermann, F. (2004). Cognitive mapping expert views for policy analysis in the public sector. European Journal of Operational Research, 152(3), 615–630.10.1016/S0377-2217(03)00061-4
   Web of Science ®Google Scholar
• Ensslin, L., Dutra, A., & Ensslin, S. (2000). MCDA: A constructivist approach to the management of human resources at a governmental agency. International Transactions in Operational Research, 7(1), 79–100.10.1111/itor.2000.7.issue-1
   Google Scholar
• Ferreira, F., Jalali, M., Zavadskas, E., & Meidutė-Kavaliauskienė, I. (2017). Assessing payment instrument alternatives using cognitive mapping and the Choquet integral. Transformations in Business & Economics, 16(2–41), 170–187.
   Web of Science ®Google Scholar
• Ferreira, F., & Santos, S. (2016). Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH. International Journal of Strategic Property Management, 20(1), 44–63.10.3846/1648715X.2015.1105321
   Web of Science ®Google Scholar
• Ferreira, F., Santos, S., & Dias, V. (2014a). An AHP-based approach to credit risk evaluation of mortgage loans. International Journal of Strategic Property Management, 18(1), 38–55.10.3846/1648715X.2013.863812
   Web of Science ®Google Scholar
• Ferreira, F., Santos, S., Marques, C., & Ferreira, J. (2014b). Assessing credit risk of mortgage lending using MACBETH: A methodological framework. Management Decision, 52(2), 182–206.10.1108/MD-01-2013-0021
   Web of Science ®Google Scholar
• Ferreira, F., Spahr, R., & Sunderman, S. (2016). Using multiple criteria decision analysis (MCDA) to assist in estimating residential housing values. International Journal of Strategic Property Management, 20(4), 354–370.10.3846/1648715X.2015.1122668
   Web of Science ®Google Scholar
• Ferreira, F., Spahr, R., Gavancha, I., & Çipi, A. (2013). Readjusting trade-offs among criteria in internal ratings of credit-scoring: An empirical essay of risk analysis in mortgage loans. Journal of Business Economics and Management, 14(4), 715–740.10.3846/16111699.2012.666999
   Web of Science ®Google Scholar
• Fiedler, F. (1967). A theory of leadership effectiveness. New York, NY: McGraw-Hill.
   Google Scholar
• Filipe, M., Ferreira, F., & Santos, S. (2015). A multiple criteria information system for pedagogical evaluation and professional development of teachers. Journal of the Operational Research Society, 66(11), 1769–1782.10.1057/jors.2014.129
   Web of Science ®Google Scholar
• Gavrilova, T., Carlucci, D., & Schiuma, G. (2013). Art of visual thinking for smart business education. In Proceedings of the 8th International Forum on Knowledge Asset Dynamics (pp. 1754–1761). Zagreb, Croatia.
   Google Scholar
• Gonçalves, T., Ferreira, F., Jalali, M., & Meidutė-Kavaliauskienė, I. (2016). An idiosyncratic decision support system for credit risk analysis of small and medium-sized enterprises. Technological and Economic Development of Economy, 22(4), 598–616.
   Web of Science ®Google Scholar
• Hutchinson, F., & Burkitt, B. (1997). An economic silence: Women and social credit. Women’s Studies International Forum, 20(2), 321–327.10.1016/S0277-5395(97)00004-6
   Web of Science ®Google Scholar
• Jalali, M., Ferreira, F., Ferreira, J., & Meidutė-Kavaliauskienė, I. (2016). Integrating metacognitive and psychometric decision-making approaches for bank customer loyalty measurement. International Journal of Information Technology and Decision Making, 15(4), 815–837.10.1142/S0219622015500236
   Web of Science ®Google Scholar
• Junior, H. (2008). Multicriteria approach to data envelopment analysis. Pesquisa Operacional, 28(2), 231–242.10.1590/S0101-74382008000200004
   Google Scholar
• Keeney, R. (1992). Value-focused thinking: A path to creative decisionmaking. Harvard: University Press Harvard.
   Google Scholar
• Keeney, R. (1994). Creativity in decision making with value-focused thinking. MIT Sloan Management Review, 35(4), 33–41.
   Web of Science ®Google Scholar
• Keeney, R. (1996). Value-focused thinking: Identifying decision opportunities and creating alternatives. European Journal of Operational Research, 92(3), 537–549.10.1016/0377-2217(96)00004-5
   Web of Science ®Google Scholar
• Lopez, J., & Saidenberg, M. (2000). Evaluating credit risk models. Journal of Banking and Finance, 24(1–2), 151–165.10.1016/S0378-4266(99)00055-2
   Web of Science ®Google Scholar
• Mackenzie, A., Pidd, M., Rooksby, J., Sommerville, I., Warren, I., & Westcombe, M. (2006). Wisdom, decision support and paradigms of decision making. European Journal of Operational Research, 170(1), 156–171.10.1016/j.ejor.2004.07.041
   Web of Science ®Google Scholar
• Martin-Nielsen, J. (2007). An engineer’s view of an ideal society: The economic reforms of C.H. Douglas, 1916–1920. Spontaneous. Generations, 1(1), 95–109.
   Google Scholar
• Martins, V., Filipe, M., Ferreira, F., Jalali, M., & António, N. (2015). For sale… but for how long? A methodological proposal for estimating time-on-the-market. International Journal of Strategic Property Management, 19(4), 309–324.10.3846/1648715X.2015.1072746
   Web of Science ®Google Scholar
• Montibeller, G., & Belton, V. (2006). Causal maps and the evaluation of decision options – A review. Journal of the Operational Research Society, 57(7), 779–791.10.1057/palgrave.jors.2602214
   Web of Science ®Google Scholar
• Oliveira, M., Ferreira, F., Pérez-Bustamante, G., & Jalali, M. (2017). Integrating cognitive mapping and MCDA for bankruptcy prediction in small- and medium-sized enterprises. Journal of the Operational Research Society, 68(9), 985–997.10.1057/s41274-016-0166-3
   Web of Science ®Google Scholar
• Pereira, V., Ferreira, F., & Chang, H. (2017). A constructivist multiple criteria framework for mortgage risk analysis. INFOR: Information Systems and Operational Research, advance online publication 5 June. doi:10.1080/03155986.2017.1332919
   Web of Science ®Google Scholar
• Petersen, M., & Rajan, R. (2002). Does distance still matter? The information revolution in small business lending. The Journal of Finance, 57(6), 2533–2570.10.1111/1540-6261.00505
   Web of Science ®Google Scholar
• Ribeiro, M., Ferreira, F., Jalali, M., & Meidutė-Kavaliauskienė, I. (2017). A fuzzy knowledge-based framework for risk assessment of residential real estate investments. Technological and Economic Development of Economy, 23(1), 140–156.10.3846/20294913.2016.1212742
   Web of Science ®Google Scholar
• Salmeron, J. (2009). Augmented fuzzy cognitive maps for modelling LMS critical success factors. Knowledge-Based Systems, 22(4), 275–278.10.1016/j.knosys.2009.01.002
   Web of Science ®Google Scholar
• Swan, J. (1997). Using cognitive mapping in management research: Decisions about technical innovation. British Journal of Management, 8(2), 183–198.10.1111/bjom.1997.8.issue-2
   Google Scholar
• Wang, G., Hao, J., Ma, J., & Jiang, H. (2011). A comparative assessment of ensemble learning for credit scoring. Expert Systems with Applications, 38(1), 223–230.10.1016/j.eswa.2010.06.048
   Web of Science ®Google Scholar
• Wang, J., Jing, Y., Zhang, C., & Zhao, J. (2009). Review on multi-criteria decision analysis aid in sustainable energy decision-making. Renewable and Sustainable Energy Reviews, 13(9), 2263–2278.10.1016/j.rser.2009.06.021
   Web of Science ®Google Scholar
• Weick, K., Sutcliffe, K., & Obstfeld, D. (2005). Organizing and the process of sensemaking. Organization Science, 16(4), 409–421.10.1287/orsc.1050.0133
   Web of Science ®Google Scholar
• Wilms, I., Gelper, S., & Croux, C. (2016). The predictive power of the business and bank sentiment of firms: A high-dimensional Granger Causality approach. European Journal of Operational Research, 254(1), 138–147.10.1016/j.ejor.2016.03.041
   Web of Science ®Google Scholar
• Yaman, D., & Polat, S. (2009). A fuzzy cognitive map approach for effect-based operations: An illustrative case. Information Sciences, 179(4), 382–403.10.1016/j.ins.2008.10.013
   Web of Science ®Google Scholar
• Yu, L., Li, X., Tang, L., Zhang, Z., & Kou, G. (2015). Social credit: A comprehensive literature review. Financial Innovation, 1(3), 1–6.
   Google Scholar
• Yurdakul, F. (2014). Macroeconomic modelling of credit risk for banks. Social and Behavioral Sciences, 109, 784–793.
   Google Scholar
• Zavadskas, E., & Turskis, Z. (2011). Multiple criteria decision making (MCDM) methods in economics: An overview. Technological and Economic Development of Economy, 17(2), 397–427.10.3846/20294913.2011.593291
   Web of Science ®Google Scholar
• Zavadskas, E., Turskis, Z., & Kildienė, S. (2014). State of art surveys of overviews on MCDM/MADM methods. Technological and Economic Development of Economy, 20(1), 165–179.10.3846/20294913.2014.892037
   Web of Science ®Google Scholar
• Zhang, F., Tadikamalla, P., & Shang, J. (2016). Corporate credit-risk evaluation system: Integrating explicit and implicit financial performances. International Journal of Production Economics, 177(1), 77–100.10.1016/j.ijpe.2016.04.012
   Google Scholar
• Zopounidis, C., Galariotis, E., Doumpos, M., Sarri, S., & Andriosopoulos, K. (2015). Multiple criteria decision aiding for finance: An updated bibliographic survey. European Journal of Operational Research, 247(2), 339–348.10.1016/j.ejor.2015.05.032
   Web of Science ®Google Scholar