Using Task Clarification, Goal Setting, and Feedback to Decrease Table Busing Times in a Franchise Pizza Restaurant

REFERENCES

• Alvero , A. M. , Bucklin , B. R. and Austin , J. 2001 . An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings . Journal of Organizational Behavior Management , 21 ( 1 ) : 3 – 30 .
   Web of Science ®Google Scholar
• Anderson , D. C. , Crowell , C. R. , Hantula , D. A. and Siroky , L. M. 1988 . Task clarification and individual performance posting for improving cleaning in a student-managed university bar . Journal of Organizational Behavior Management , 9 ( 2 ) : 73 – 90 .
   Google Scholar
• Austin , J. 2000 . The use of the performance diagnostic checklist to guide intervention selection in an independently owned coffee shop . Journal of Organizational Behavior Management , 23 ( 2/3 ) : 5 – 19 .
   Google Scholar
• Austin , J. , Weatherly , N. L. and Gravina , N. E. 2005 . Using task clarification, graphic feedback, and verbal feedback to increase closing-task completion in a privately owned restaurant . Journal of Applied Behavior Analysis , 38 ( 1 ) : 117 – 120 .
   PubMed Web of Science ®Google Scholar
• Daniels , A. C. and Daniels , J. E. 2004 . Performance management: Changing behavior that drives organizational effectiveness , Atlanta : Aubrey Daniels International .
   Google Scholar
• Herrnstein , R. J. 1970 . On the law of effect . Journal of the Experimental Analysis of Behavior , 13 ( 2 ) : 243 – 266 .
   PubMed Web of Science ®Google Scholar
• Ludwig , T. D. , Biggs , J. , Wagner , S. and Geller , E. S. 2002 . Using public feedback and competitive rewards to increase the safe driving behaviors of pizza deliverers . Journal of Organizational Behavior Management , 21 ( 4 ) : 75 – 104 .
   Web of Science ®Google Scholar
• Ludwig , T. D. and Geller , E. S. 1991 . Improving the driving practices of pizza deliverers: Potential moderating effects of age and driving record . Journal of Applied Behavior Analysis , 24 ( 1 ) : 31 – 44 .
   PubMed Web of Science ®Google Scholar
• Ludwig , T. D. and Geller , E. S. 1997 . Assigned versus participatory goal setting and response generalization: Managing injury control among professional pizza deliverers . Journal of Applied Psychology , 82 ( 2 ) : 253 – 261 .
   PubMed Web of Science ®Google Scholar
• Ludwig , T. D. and Geller , E. S. 2000 . Intervening to improve the safety of delivery drivers: A systematic behavioral approach. Monograph . Journal of Organizational Behavior Management , 19 ( 4 ) : 1 – 124 .
   Web of Science ®Google Scholar
• Neef , N. A. and Lutz , M. 2001 . Assessment of variables affecting choice and application to classroom interventions . School Psychology Quarterly , 16 : 239 – 252 .
   Web of Science ®Google Scholar
• Shier , L. , Rae , C. and Austin , J. A. 2003 . Using task clarification, checklists and performance feedback to improve the appearance of a grocery store . Performance Improvement Quarterly , 16 ( 2 ) : 26 – 40 .
   Google Scholar
• Stephens , S. D. and Ludwig , T. D. 2005 . Improving anesthesia nurse compliance with universal precautions using group goals and public feedback . Journal of Organizational Behavior Management , 25 ( 2 ) : 37 – 70 .
   Web of Science ®Google Scholar
• Sulzer-Azaroff , B. and Mayer , R. G. 1991 . Behavior analysis for lasting change , Fort Worth, TX : Harcourt Brace .
   Google Scholar