The Effect of Implicit and Explicit Rules on Customer Greeting and Productivity in a Retail Organization

REFERENCES

• Agnew , J. L. and Redmon , W. K. 1992 . “ Contingency specifying stimuli: The role of “rules” in organizational behavior management ” . In Organizational culture, rule-governed behavior and organizational behavior management: Theoretical foundations and implications for research and practice , Edited by: Mawhinney , T. C. 67 – 76 . New York : Haworth .
   Google Scholar
• Baum , W. M. 1994 . Understanding behaviorism: Science, behavior and culture , New York : Harper Collins College Publishers .
   Google Scholar
• Catania , C. A. , Shimoff , E. and Matthews , B. A. 1989 . Rule-governed behavior: Cognition, contingencies, and instructional control , Edited by: Hayes , S. C. 119 – 150 . New York : Plenum .
   Google Scholar
• Goulding , A. 2002 . An analog study of rumor (Unpublished master's thesis) , Reno : University of Nevada— .
   Google Scholar
• Houmanfar , R. and Johnson , R. A. 2003 . Organizational implications of gossip and rumor . Journal of Organizational Behavior Management , 23 ( 2–3 ) : 117 – 138 .
   Web of Science ®Google Scholar
• Malott , R. W. 1992 . Rule-governed behavior and organizational behavior management: The theory . Journal of Organizational Behavior Management , 12 ( 2 ) : 45 – 65 .
   Google Scholar
• Malott , R. W. , Shimamune , S. and Malott , M. E. 1992 . “ Rule-governed behavior and organizational behavior management: An analysis of intervention ” . In Organizational culture, rule-governed behavior and organizational behavior management: Theoretical foundations and implications for research and practice , Edited by: Mawhinney , T. C. 103 – 116 . New York : Haworth .
   Google Scholar
• Pelaez , M. and Moreno , R. 1998 . A taxonomy of rules and their correspondence to rule-governed behavior . Mexican Journal of Behavior Analysis , 24 ( 2 ) : 197 – 241 .
   Google Scholar
• Rachlin , H. 1992 . “ An important first step, but not the last word on rule-governed behavior and OBM: Comments on papers by Malott and Malott, Shimamune, and Malott ” . In Organizational culture, rule-governed behavior and organizational behavior management: Theoretical foundations and implications for research and practice , Edited by: Mawhinney , T. C. 103 – 116 . New York : Haworth .
   Google Scholar
• Schlinger , H. and Blakely , E. 1987 . Function-altering effects of contingency-specifying stimuli . The Behavior Analyst , 10 ( 1 ) : 41 – 45 .
   PubMed Web of Science ®Google Scholar