REFERENCES
- Abernathy , W. B. 1996 . The sin of wages: Where the conventional pay system has led us and how to find a way out , Memphis, TN : PerfSys Press .
- Bull , C. , Schotter , A. and Weigelt , K. 1987 . Tournaments and piece rates: An experimental study . Journal of Political Economy , 95 : 1 – 33 .
- Carlaw , M. , Carlaw , P. , Deming , V. K. and Friedmann , K. 2003 . Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff , New York : McGraw-Hill .
- Chen , K. 2003 . Sabotage in promotion tournaments . Journal of Law, Economics, and Organization , 19 : 119 – 140 .
- Clarkson , J. N. 2006 . Incentives & recognition campaigns , Victoria, BC : Trafford .
- Cook , M. J. 2004 . How to be a great coach: 24 lessons for turning on the productivity of every employee , New York : McGraw-Hill .
- Daniels , A. C. 2000 . Bringing out the best in people: How to apply the astonishing power of positive reinforcement , New York : McGraw-Hill .
- Daniels , A. C. 2009 . Oops! 13 management practices that waste time and money (and what to do instead) , Atlanta, GA : Aubrey Daniels International .
- Daniels , A. C. and Daniels , J. E. 2004 . Performance management: Changing behavior that drives organization effectiveness , Atlanta, GA : Aubrey Daniels International .
- Finne , S. and Sivonen , H. 2009 . The retail value chain: How to gain competitive advantage through Efficient Consumer Response (ECR) strategies , Philadelphia : Kogan Page US .
- Glanz , B. A. 2002 . Handle with CARE: Motivating and retaining employees , New York : McGraw-Hill .
- Godson , M. 2009 . Relationship marketing , New York : Oxford University Press .
- Grote , D. 2002 . The performance appraisal question and answer book: A survival guide for managers , New York : AMACOM .
- Gürtler , O. 2008 . On sabotage in collective tournaments . Journal of Mathematical Economics , 44 : 383 – 393 .
- Harbring , C. 2006 . The effect of communication in incentive systems: An experimental study . Managerial and Decision Economics , 27 : 333 – 353 .
- Harbring , C. and Irlenbusch , B. 2003 . An experimental study on tournament design . Labour Economics , 10 : 443 – 464 .
- Harbring , C. and Irlenbusch , B. 2008 . How many winners are good to have? On tournaments with sabotage . Journal of Economic Behavior & Organization , 65 : 682 – 702 .
- Levit , A. 2008 . Success for hire: Simple strategies to find and keep outstanding employees , Danvers, MA : ASTD Press .
- Matthews , G. A. and Dickinson , A. M. 2000 . Effects of alternative activities on productivity under different percentages of incentive pay . Journal of Organizational Behavior Management , 20 ( 1 ) : 3 – 27 .
- Mawhinney , T. C. 1975 . Operant terms and concepts in the description of individual work behavior: Some problems of interpretation, application, and evaluation . Journal of Applied Psychology , 60 : 704 – 712 .
- McKeown , J. L. 2002 . Retaining top employees , New York : McGraw-Hill .
- Messmer , M. 2001 . Motivating employees for dummies , New York : Wiley .
- Michael , J. L. 2004 . Concepts of principles of behavior analysis , 2nd , Kalamazoo, MI : Association for Behavior Analysis .
- Münster , J. 2007 . Selection tournaments, sabotage, and participation . Journal of Economics & Management Strategy , 16 : 943 – 970 .
- Pritchard , C. W. 2007 . 101 strategies for recruiting success: Where, when and how to find the right people every time , New York : AMACOM .
- Reid , R. D. and Bojanic , D. C. 2009 . Hospitality marketing management , Hoboken, NJ : Wiley .
- Solovic , S. W. 2008 . The girls' guide to building a million-dollar business , New York : AMACOM .
- Vandegrift , D. , Yavas , Abdullah and Brown , P. M. 2007 . Incentive effects and overcrowding in tournaments: An experimental analysis . Experimental Economics , 10 : 345 – 368 .