From Job Analysis to Performance Management: A Synergistic Rapprochement to Organizational Effectiveness

REFERENCES

• Albrecht , K. and Zemke , R. 1985 . Service America! Doing business in the new economy , Homewood, IL : Dow Jones-Irwin .
   Google Scholar
• Aamodt , M. G. 2010 . Industrial/Organizational Psychology , Florence, KY : Cengage Learning .
   Google Scholar
• Anderson , D. C. , Crowell , C. R. , Sponsel , S. S. , Clark , M. and Brence , J. 1982 . Behavior management in the public accommodations industry: A three-project demonstration . Journal of Organizational Behavior Management , 4 ( 1/2 ) : 33 – 66 .
   Google Scholar
• Austin , J. and Villanova , P. 1992 . The criterion problem: 1917–1992 . Journal of Applied Psychology , 77 : 836 – 874 .
   Web of Science ®Google Scholar
• Bragger , J. L. , Hantula , D. A. , Bragger , D. , Kirnan , J. and Kutcher , E. 2003 . When success breeds failure: History, hysteresis, and delayed exit decisions . Journal of Applied Psychology , 88 : 6 – 14 .
   PubMed Web of Science ®Google Scholar
• Bucklin , B. R. , Alvero , A. M. , Dickinson , A. M. , Austin , J. and Jackson , A. K. 2000 . Industrial-Organizational Psychology and Organizational Behavior Management . Journal of Organizational Behavior Management , 20 ( 2 ) : 27 – 75 .
   Web of Science ®Google Scholar
• Chatman , J. A. 1991 . Matching people and organizations: Selecting and socialization in public accounting firms . Administrative Science Quarterly , 36 : 459 – 484 .
   Web of Science ®Google Scholar
• Crowell , C. R. and Anderson , D. C. 1982a . The scientific and methodological basis of a systematic approach to human behavior management . Journal of Organizational Behavior Management , 4 ( 1/2 ) : 1 – 32 .
   Google Scholar
• Crowell , C. R. and Anderson , D. C. 1982b . Systematic behavior management: General program considerations . Journal of Organizational Behavior Management , 4 ( 1/2 ) : 129 – 163 .
   Google Scholar
• Crowell , C. R. , Anderson , D. C. , Abel , D. and Sergio , J. 1988 . Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers . Journal of Applied Behavior Analysis , 21 : 65 – 71 .
   PubMed Web of Science ®Google Scholar
• Delery , J. E. , Wright , P. M. , McArthur , K. and Anderson , D. C. 1994 . Cognitive ability tests and the situational interview: A test of incremental validity . International Journal of Selection and Assessment , 2 ( 1 ) : 53 – 58 .
   Google Scholar
• DiClemente , D. and Hantula , D. A. 2000 . John Broadus Watson: I/O psychologist . The Industrial-Organizational Psychologist , 37 ( 4 ) : 47 – 55 .
   Google Scholar
• DiClemente , D. and Hantula , D. A. 2003 . Applied behavioral economics and consumer choice . Journal of Economic Psychology , 24 : 589 – 602 .
   Web of Science ®Google Scholar
• Diener , L. , McGee , H. and Miguel , C. 2009 . An integrated approach for conducting a behavioral systems analysis . Journal of Organizational Behavior Management , 29 : 108 – 135 .
   Web of Science ®Google Scholar
• Dickinson , A. M. 2000 . The historical roots of Organizational Behavior Management in the private sector . Journal of Organizational Behavior Management , 20 ( 3/4 ) : 9 – 58 .
   Web of Science ®Google Scholar
• Farr , J. and Jacobs , R. 2006 . “ Unifying perspectives: The criterion problem today and into the 21st Century ” . In Performance measurement: Current perspectives and future challenges , Edited by: Bennett , W. , Lance , C. and Woehr , D. 321 – 337 . Mahwah, NJ : Erlbaum .
   Google Scholar
• Ferster , C. B. and Skinner , B. F. 1957 . Schedules of reinforcement , Englewood Cliffs, NJ : Prentice-Hall .
   Google Scholar
• Feyerabend , P. 1975 . Against method , London, , England : New Left Books .
   Google Scholar
• Geller , E. S. 2003a . Should Organizational Behavior Management expand its content? . Journal of Organizational Behavior Management , 22 ( 2 ) : 13 – 30 .
   Web of Science ®Google Scholar
• Geller , E. S. 2003b . Organizational Behavior Management and Industrial/Organizational Psychology . Journal of Organizational Behavior Management , 22 ( 2 ) : 111 – 130 .
   Web of Science ®Google Scholar
• Goltz , S. 1999 . Can't stop on a dime: The roles of matching and momentum in persistence of commitment . Journal of Organizational Behavior Management , 19 ( 1 ) : 37 – 63 .
   Web of Science ®Google Scholar
• Hantula , D. A. and Crowell , C. R. 1994 . Intermittent reinforcement and escalation processes in sequential decision making: A replication and theoretical analysis . Journal of Organizational Behavior Management , 14 ( 2 ) : 7 – 36 .
   Web of Science ®Google Scholar
• Hulin , C. L. 2002 . “ Lessons from Industrial and Organizational Psychology ” . In The psychology of work: Theoretically based empirical research , Edited by: Brett , J. M. and Drasgow , F. 3 – 22 . Mahwah, NJ : Erlbaum .
   Google Scholar
• Katzell , R. A. and Austin , J. T. 1992 . From then to now: The development of industrial-organizational psychology in the United States . Journal of Applied Psychology , 77 : 803 – 835 .
   Web of Science ®Google Scholar
• Komaki , J. L. 1998 . Leadership from an operant perspective , New York, NY : Routledge .
   Google Scholar
• Lawshe , C. , Dunlap , J. , Kahn , R. , Shartle , C. and Katzell , R. 1959 . Blueprinting the next ten years of industrial psychology: A symposium . Personnel Psychology , 12 : 29 – 48 .
   Google Scholar
• Lefkowitz , J. 2010 . Industrial-Organizational Psychology's recurring identity crises: It's a values issue! . Industrial and Organizational Psychology , 3 : 293 – 299 .
   Web of Science ®Google Scholar
• Lowman , R. L. , Kantor , J. and Perloff , R. 2007 . “ A history of I-O psychology educational programs in the United States ” . In Historical perspectives in Industrial and Organizational Psychology , Edited by: Koopes , L. L. 111 – 137 . Mahwah, NJ : Erlbaum .
   Google Scholar
• Luthans , F. and Kreitner , R. 1975 . Organizational behavior modification , Glenview, IL : Scott Foresman .
   Google Scholar
• Mager , R. and Pipe , P. 1997 . Analyzing performance problems: Or, you really oughta wanna—how to figure out why people aren't doing what they should be, and what to do about it , 3rd , Atlanta, GA : Center for Effective Performance .
   Google Scholar
• Mawhinney , T. C. 2005 . Effective leadership in superior-subordinate dyads: Theory and data . Journal of Organizational Behavior Management , 25 ( 4 ) : 37 – 79 .
   Web of Science ®Google Scholar
• Mawhinney , T. C. 2011 . Job satisfaction: I/O Psychology and Organizational Behavior Management perspectives . Journal of Organizational Behavior Management , 31 : 288 – 315 .
   Web of Science ®Google Scholar
• McArthur , K. , Hantula , D. A. and Crowell , C. R. 2011 . “ Improving the in-home repair service provided by a major home appliance manufacturer using a novel customer-based metric ” . In Manuscript submitted for publication
   Google Scholar
• Milligan , J. and Hantula , D. A. 2005 . A prompting procedure for increasing sales in a small pet store . Journal of Organizational Behavior Management , 25 ( 3 ) : 37 – 44 .
   Web of Science ®Google Scholar
• Nicol , N. and Hantula , D. A. 2001 . Decreasing delivery drivers’ departure times . Journal of Organizational Behavior Management , 21 ( 4 ) : 105 – 116 .
   Web of Science ®Google Scholar
• O'Hara , K. , Johnson , C. M. and Beehr , T. A. 1985 . Organizational behavior management in the private sector: A review of empirical research and recommendations for further investigation . Academy of Management Review , 40 ( 4 ) : 848 – 864 .
   Google Scholar
• Organ , D. W. , Podsakoff , P. M. and Mackenzie , S. B. 2006 . Organizational citizenship behavior: Its nature, antecedents, and consequences , Beverly Hill, CA : Sage .
   Google Scholar
• Parsons , H. 1992 . Hawthorne: An early OBM experiment . Journal of Organizational Behavior Management , 12 ( 1 ) : 27 – 43 .
   Google Scholar
• Schmidt , F. L and Hunter , J. E. 1998 . The validity and utility of selection methods in personnel psychology: Practical and theoretical implications of 85 years of research findings . Psychological Bulletin , 124 : 262 – 274 .
   Web of Science ®Google Scholar
• Silzer , R. F. , Erickson , A. R. and Cober , R. T. 2010 . Practice perspectives: Practitioner cohort differences: Different career stages or changing views? . The Industrial-Organizational Psychologist , 47 ( 3 ) : 93 – 108 .
   Google Scholar
• Skinner , B. F. 1953 . Science and human behavior , New York, NY : Free Press .
   Google Scholar
• Skinner , B. F. 1971 . Beyond freedom and dignity , New York, NY : Knopf .
   Google Scholar
• Yankelovich , D. and Immerwahr , J. 1984 . Putting the work ethic to work . Society , 21 ( 2 ) : 58 – 76 .
   Web of Science ®Google Scholar