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Report From the Field

The Impact of Wireless Technology on Order Selection Audits at an Auto Parts Distribution Center

Pages 131-139 | Published online: 13 Jun 2012

REFERENCES

  • Bateman , M. J. and Ludwig , T. D. 2003 . Managing distribution quality through an adapted incentive program with tiered goals and feedback . Journal of Organizational Behavior Management , 23 ( 1 ) : 33 – 55 .
  • Berger , S. M. and Ludwig , T. D. 2007 . Voice assisted technology providing immediate feedback to reduce employee errors . Journal of Organizational Behavior Management , 27 ( 1 ) : 1 – 31 .
  • Goomas , D. T. and Ludwig , T. D. 2007 . Enhancing incentive programs with proximal goals and immediate feedback: Engineered labor standards and technology enhancements in stocker replenishment . Journal of Organizational Behavior Management , 27 ( 1 ) : 33 – 68 .
  • Ludwig , T. D. and Goomas , D. T. 2007 . Performance, accuracy, data delivery, and feedback methods in order selection: A comparison of voice, handheld and paper technologies . Journal of Organizational Behavior Management , 27 ( 1 ) : 69 – 107 .
  • Squires , J. , Wilder , D. A. , Fixsen , A. , Hess , E. , Rost , K. , Curran , R. and Zonneveld , K. 2007 . The effects of task clarification, visual prompts, and graphic feedback on customer greeting and up-selling in a restaurant . Journal of Organizational Behavior Management , 27 ( 3 ) : 1 – 13 .

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