Absenteeism in Health Care: Using Interlocking Behavioral Contingency Feedback to Increase Attendance With Certified Nursing Assistants

REFERENCES

• Austin , J. 2000 . “ Performance analysis and performance diagnostics ” . In Handbook of applied behavior analysis , Edited by: Austin , J. and Carr , J. E. 321 – 349 . Reno , NV : Context Press .
   Google Scholar
• Bailyn , L. , Collins , R. and Song , Y. 2007 . Self-scheduling for hospital nurses: An attempt and its difficulties . Journal of Nursing Management , 15 : 72 – 77 .
   PubMedGoogle Scholar
• Baltes , B. B. , Briggs , T. E. and Huff , J. W. 1999 . Flexible and compressed workweek schedules: A meta-analysis of their effects on work-related criteria . Journal of Applied Psychology , 84 : 496 – 513 .
   Web of Science ®Google Scholar
• Bateman , M. J. and Ludwig , T. D. 2004 . Managing distribution quality through an adapted incentive program with tiered goals and feedback . Journal of Organizational Behavior Management , 23 ( 1 ) : 33 – 55 .
   Web of Science ®Google Scholar
• Benefits Interface.2000Introduction to attendance management. http://www.benefits.org/interface/cost/absent.htm (http://http://www.benefits.org/interface/cost/absent.htm)
   Google Scholar
• Blau , G. 1994 . Developing and testing a taxonomy of lateness behavior . Journal of Applied Psychology , 79 : 959 – 970 .
   Web of Science ®Google Scholar
• Blau , G. , Tatum , D. S. and Cook , K. W. 2004 . Comparing correlates for different types of absence versus lateness behaviors . Journal of Allied Health , 33 : 238 – 246 .
   PubMedGoogle Scholar
• Camden , M. C. , Price , V. A. and Ludwig , T. D. 2011 . Reducing absenteeism and rescheduling among grocery store employees with point-contingent rewards . Journal of Organizational Behavior Management , 31 : 140 – 149 .
   Web of Science ®Google Scholar
• Cherry , B. , Ashcraft , A. and Owen , D. 2007 . Perceptions of job satisfaction and the regulatory environment among nurse aides and charge nurses in long-term care . Geriatric Nursing , 28 : 183 – 192 .
   PubMed Web of Science ®Google Scholar
• Clayton , M. C. , Mawhinney , T. C. , Luke , D. E. and Cook , H. G. 1997 . Improving the management of overtime costs through decentralized controls: Managing an organizational metacontingency . Journal of Organizational Behavior Management , 17 ( 2 ) : 77 – 98 .
   Web of Science ®Google Scholar
• Dalton , D. and Mesch , D. 1990 . The impact of flexible scheduling on employee attendance and turnover . Administrative Science Quarterly , 35 : 370 – 387 .
   Web of Science ®Google Scholar
• Daniels , A. C. and Daniels , J. E. 2004 . Performance management: Changing behavior that drives organizational effectiveness , 4th , Atlanta , GA : Aubrey Daniels International .
   Google Scholar
• Dwyer , D. J. and Ganster , D. C. 1991 . The effects of job demands and control on employee attendance and satisfaction . Journal of Organizational Behavior , 12 : 595 – 608 .
   Web of Science ®Google Scholar
• Fang , Y. 2001 . Turnover propensity and its causes among Singapore nurses: An empirical study . International Journal of Human Resource Management , 12 : 859 – 871 .
   Web of Science ®Google Scholar
• Ferguson , T. F. , Ferguson , W. L. , Muedder , K. and Fitzgerald , M. P. 2001 . The case for total absence management and integrated benefits . Human Resources Planning , 24 : 36 – 46 .
   Google Scholar
• Gaudine , A. P. and Saks , A. M. 2001 . Effects of an absenteeism feedback intervention on employee absence behavior . Journal of Organizational Behavior , 22 : 15 – 29 .
   Web of Science ®Google Scholar
• Glenn , S. 1988 . Contingencies and metacontingencies: Toward a synthesis of behavior analysis and cultural materialism . The Behavior Analyst , 11 : 161 – 179 .
   PubMed Web of Science ®Google Scholar
• Glenn , S. 1991 . “ Contingencies and metacontingencies: Relations among behavioral, cultural, and biological evolution ” . In Behavioral analysis of societies and cultural practices , Edited by: Lamal , P. A. 39 – 73 . New York , NY : Hemisphere .
   Google Scholar
• Glenn , S. S. and Malott , M. E. 2004 . Complexity and selection: Implications for organizational change . Behavior and Social Issues , 13 : 89 – 106 .
   Google Scholar
• Hantula , D. A. 2001 . “ Schedules of reinforcement and organizational performance: Application, analysis, and synthesis ” . In Handbook of organizational performance , Edited by: Johnson , C. M. , Redmon , W. K. and Mawhinney , T. C. 139 – 168 . New York , NY : Haworth .
   Google Scholar
• Harrison , D. A. and Martocchio , J. J. 1998 . Time for absenteeism: A 20-year review of origins, offshoots, and outcomes . Journal of Management , 24 : 305 – 350 .
   Web of Science ®Google Scholar
• Huczynski , A. and Fitzpatrick , M. J. 1989 . Managing employee absence for a competitive edge , London , England : Pitman .
   Google Scholar
• Jex , S. M. 2002 . Organizational psychology: A scientist-practitioner approach , New York , NY : Wiley .
   Google Scholar
• Johnson , C. M. , Mawhinney , T. C. and Redmon , W. K. 2000 . “ Introduction to organizational performance: Behavior analysis and management ” . In Handbook of organizational performance: Behavior analysis and management , Edited by: Johnson , C. M. , Redmon , W. K. and Mawhinney , T. C. 3 – 22 . New York , NY : Haworth .
   Google Scholar
• Kim , J. S. and Campagna , A. F. 1981 . Effects of flexitime on employee attendance and performance: A field experiment . Academy of Management Journal , 24 : 729 – 741 .
   Web of Science ®Google Scholar
• Livesey , J. B. and Ludwig , T. D. 2007 . The additive effects of identified public feedback among grocery distribution truck drivers , Boone , NC : Unpublished manuscript, Appalachian State University .
   Google Scholar
• Ludwig , T. D. and Geller , E. S. 2000 . Intervening to improve the safety of delivery drivers: A systematic behavioral approach [Monograph] . Journal of Organizational Behavior Management , 19 ( 4 ) : 1 – 124 .
   Web of Science ®Google Scholar
• Majchrzak , A. 1987 . Effects of management policies on unauthorized absence behavior . Journal of Applied Behavioral Science , 23 : 501 – 523 .
   Web of Science ®Google Scholar
• Malott , M. E. 2001 . “ Putting the horse before the cart: Process-driven change ” . In Organizational change , Edited by: Hayes , L. J. , Austin , J. , Houmanfar , R. and Clayton , M. C. 239 – 272 . Reno , NV : Context Press .
   Google Scholar
• Malott , M. E. and Martinez , W. S. 2006 . Addressing organizational complexity: A behavioral systems analysis application to higher education . International Journal of Psychology , 41 : 1 – 12 .
   Google Scholar
• Markham , S. E. , Scott , K. D. and McKee , G. H. 2002 . Recognizing good attendance: A longitudinal, quasi-experimental field study . Personnel Psychology , 55 : 639 – 660 .
   Web of Science ®Google Scholar
• Mawhinney , T. C. 1993 . Evolution of organizational cultures as selection by consequences: The Gaia hypothesis, metacontingencies, and organizational ecology . Journal of Organizational Behavior Management , 12 ( 2 ) : 1 – 25 .
   Google Scholar
• Mawhinney , T. C. 1999 . Cumulatively large benefits of incrementally small intervention effects: Costing metacontingencies of chronic absenteeism . Journal of Organizational Behavior Management , 18 ( 4 ) : 83 – 95 .
   Web of Science ®Google Scholar
• Nielsen , M. L. , Kristensen , T. S. and Smith-Hansen , L. 2002 . The Intervention Project on Absence and Well-Being (IPAW): Design and results from the baseline of a 5-year study . Work & Stress , 16 : 191 – 206 .
   Web of Science ®Google Scholar
• Nordstrom , R. , Lorenzi , P. and Hall , R. V. 1991 . A review of public posting of performance feedback in work settings . Journal of Organizational Behavior Management , 11 ( 2 ) : 101 – 124 .
   Google Scholar
• Pedalino , E. and Gamboa , V. U. 1974 . Behavior modification and absenteeism: Intervention in one industrial setting . Journal of Applied Psychology , 59 : 694 – 698 .
   Web of Science ®Google Scholar
• Remsburg , R. E. , Armacost , K. A. and Bennett , R. G. 1999 . Improving nursing assistant turnover and stability rates in a long-term care facility . Geriatric Nursing , 20 : 203 – 208 .
   PubMed Web of Science ®Google Scholar
• Remsburg , R. E. , Richards , M. , Myers , S. , Shoemaker , D. , Radu , C. , Doane , L. and Green , K. 2001 . Creating a career ladder for nursing assistants in long-term care . Geriatric Nursing , 22 : 318 – 325 .
   PubMed Web of Science ®Google Scholar
• Rhodes , S. R. and Steers , R. M. 1990 . Managing employee absenteeism , New York , NY : Addison-Wesley .
   Google Scholar
• Silva , D. B. , Duncan , P. K. and Doudna , D. 1981 . The effects of attendance-contingent feedback and praise on attendance and work efficiency . Journal of Organizational Behavior Management , 3 ( 2 ) : 59 – 69 .
   Google Scholar
• Spector , P. E. and Jex , S. M. 1998 . Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Psychical Symptoms Inventory . Journal of Occupational Health Psychology , 3 : 356 – 367 .
   PubMedGoogle Scholar
• Steers , R. M. and Rhodes , S. R. 1978 . Major influences on employee attendance: A process model . Journal of Applied Psychology , 63 : 391 – 407 .
   Web of Science ®Google Scholar
• Stephens , S. D. and Ludwig , T. D. 2005 . Improving anesthesia nurse compliance with Universal Precautions using group goals and public feedback . Journal of Organizational Behavior Management , 25 ( 2 ) : 37 – 71 .
   Web of Science ®Google Scholar
• Stordeur , S. , D'Hoore , W. and the NEXT-Study Group . 2006 . Organizational configuration of hospitals succeeding in attracting and retaining nurses . Journal of Advanced Nursing , 57 : 45 – 58 .
   Web of Science ®Google Scholar
• Zeytinoglu , I. U. , Denton , M. , Davies , S. , Baumann , A. , Blythe , J. and Boos , L. 2006 . Retaining nurses in their employing hospitals and in the profession: Effects of job preference, unpaid overtime, importance of earnings and stress . Health Policy , 79 : 57 – 72 .
   PubMed Web of Science ®Google Scholar