1,587
Views
10
CrossRef citations to date
0
Altmetric
Research Article

Using Task Clarification and Feedback Training to Improve Staff Performance in an East African Nongovernmental Organization

, , , &

REFERENCES

  • Alvero, A. M., Bucklin, B. R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings (1985-1998). Journal of Organizational Behavior Management, 21(1), 3–29.
  • Anderson, D. C., Crowell, C. R., Hantula, D. A., & Siroky, L. M. (1988). Task clarification and individual performance posting for improving cleaning in a student-managed university bar. Journal of Organizational Behavior Management, 9(2), 523–548.
  • Anderson, D. C., Crowell, C. R., Sponsel, S. S., Clarke, M., & Brence, J. (1983). Behavior management in the public accommodations industry: A three-project demonstration. Journal of Organizational Behavior Management, 4(1/2), 33–66.
  • Austin, J., Weatherly, N., & Gravina, N. (2005). Using task clarification, graphic feedback, and verbal feedback to increase closing task completion in a privately owned restaurant. Journal of Applied Behavior Analysis, 38, 117–120.
  • Bacon, D. L., Fulton, B. J., & Malott, R. W. (1982). Improving staff performance through the use of task checklists. Journal of Organizational Behavior Management, 4(3/4), 17–25.
  • Balcazar, F., Hopkins, B. L., & Suarez, Y. (1986). A critical, objective review of performance feedback. Journal of Organizational Behavior Management, 7(3/4), 65–89.
  • Carter, S. L. (2008). A distributive model of treatment acceptability. Education and Training in Developmental Disabilities, 43, 411–420.
  • Crowell, C. R., Anderson, C. D., Abel, D. M., & Sergio, J. P. (1988). Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers. Journal of Applied Behavior Analysis, 21(1), 65–71.
  • Dinero, D. (2005). Training within industry: The foundation of lean. Portland, OR: Productivity Press.
  • Doll, J., Livesey, J., McHaffie, E., & Ludwig, T. D. (2007). Keeping an uphill edge: Managing cleaning behaviors at a ski shop. Journal of Organizational Behavior Management, 27(3), 41–60.
  • Finn, C. A., & Sladeczek, I. E. (2001). Assessing the social validity of behavioral interventions: A review of treatment acceptability. School Psychology Quarterly, 16, 176–206.
  • Forbes, D. P. (1998). Measuring the unmeasurable: Empirical studies of nonprofit organizational effectiveness from 1977 to 1997. Nonprofit and Voluntary Sector Quarterly, 27, 183–202.
  • Fox, D. K., Hopkins, B. L., & Anger, W. K. (1987). The long-term effects of a token economy on safety performance in open-pit mining. Journal of Applied Behavior Analysis, 20(3), 215–224.
  • Graupp, P., & Wrona, R. (2010). Implementing TWI: Creating and managing a skills-based culture. Portland, OR: Productivity Press.
  • Gravina, N., VanWagner, M., & Austin, J. (2008). Increasing physical therapy equipment preparation using task clarification, feedback and environmental manipulations. Journal of Organizational Behavior Management, 28, 110–122.
  • Herman, R. D., & Renz, D. O. (1999). Theses on nonprofit organizational effectiveness. Nonprofit and Voluntary Sector Quarterly, 28, 107–126.
  • Jessup, P. A., & Stahelski, A. J. (1999). The effects of a combined goal setting, feedback and incentive intervention on job performance in a manufacturing environment. Journal of Organizational Behavior Management, 19(3), 5–26.
  • Kazdin, A. E. (1979). Unobtrusive measures in behavioral assessment. Journal of Applied Behavior Analysis, 12, 713–724.
  • Kazdin, A. E. (1980). Acceptability of alternate treatments for deviant child behavior. Journal of Applied Behavior Analysis, 132, 259–273.
  • Komaki, J., Barwick, K. D., & Scott, L. R. (1978). A behavioral approach to occupational safety: Pinpointing and reinforcing safe performance in a food manufacturing plant. Journal of Applied Psychology, 63, 434–445.
  • Kumar, S., Niedan-Olsen, K., & Peterson, L. (2009). Educating the supply chain logistics for humanitarian efforts in Africa: A case study. International Journal of Productivity and Performance Management, 58, 480–500.
  • LaFleur, T., & Hyten, C. (1995). Improving the quality of hotel banquet staff performance. Journal of Organizational Behavior Management, 15(1/2), 69–93.
  • Lennox, D. B., & Miltenberger, R. C. (1990). On the conceptualization of treatment acceptability. Education and Training in Mental Retardation, 25, 211–224.
  • Mager, R. F., & Pipe, P. (1997). Analyzing performance problems. Atlanta, GA: Center for Effective Performance.
  • Mahmoud, M. A., & Yusif, B. (2012). Market orientation, learning orientation, and the performance of nonprofit organizations (NPOs). International Journal of Productivity and Performance Management, 61, 624–652.
  • Muianga, C., Rice, C., Lentz, T., Lockey, J., Niemeier, R., & Succop, P. (2012). Checklist model to improve work practices in small-scale demolition operations with silica dust exposures. International Journal of Environmental Research and Public Health, 9, 343–361.
  • Otiso, K. M. (2013). Culture and customs of Tanzania. Westport, CT: Greenwood Press.
  • Pampino, R. N., Jr., Heering, P. W., Wilder, D. A., Barton, C. G., & Burson, L. M. (2003). The use of the Performance Diagnostic Checklist to guide intervention selection in an independently owned coffee shop. Journal of Organizational Behavior Management, 23(2/3), 5–19.
  • Poling, A., Weetjens, B., Cox, C., Beyene, N., & Sully, A. (2010). Using giant African pouched rats (Cricetomys gambianus) to detect landmines. The Psychological Record, 60, 715–727.
  • Prue, D. M., & Fairbanks, J. A. (1981). Performance feedback in organizational behavior management: A review. Journal of Organizational Behavior Management, 3(1), 1–16.
  • Prue, D. M., Frederiksen, L. W. and Bacon, A. (1978). Organizational behavior management: An annotated bibliography. Journal of Organizational Behavior Management, 1, 216–257.
  • Rantz, W. G., Dickinson, A. M., Sinclair, G. A., & VanHouten, R. (2009). The effect of feedback on the accuracy of checklist completion during instrument flight training. Journal of Applied Behavior Analysis, 42, 497–509.
  • Reimers, T. M., & Wacker, D. P. (1992). Acceptability of behavioral treatments for children: Analog and naturalistic evaluations by parents. School Psychology Review, 21, 628–643.
  • Riordan, C. M., & Vandenberg, R. J. (1994). A central question in cross-cultural research: Do employees of different cultures interpret work-related measures in an equivalent manner? Journal of Management, 20, 643–671.
  • Walsh, E., & Lenihan, J. (2006). Accountability and effectiveness of NGOs: Adapting business tools successfully. Development in Practice, 16, 412–424.
  • Werker, E., & Ahmed, F. Z. (2008). What do nongovernmental organizations do? Journal of Economic Perspectives, 22, 73–92.
  • World Bank. (1995). Working with NGOs: A practical guide to operational collaboration between the World Bank and nongovernmental organizations. Washington, DC, Operations Policy Department.
  • World Bank. (2012). GDP per capita. Retrieved from http://data.worldbank.org/indicator/NY.GDP.PCAP.CD/countries

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.