Considerations in Feedback Delivery: The Role of Accuracy and Type of Evaluation

REFERENCES

• Abernathy, W. B. (1996). The sin of wages: Where the conventional pay system has led us, and how to find a way out. Memphis, TN: PerfSys Press.
   Google Scholar
• Agnew, J. L. (1997). The establishing operation in organizational behavior management. Journal of Organizational Behavior Management, 18, 7–19. doi:10.1300/J075v18n01_02
   Web of Science ®Google Scholar
• Agnew, J. L., & Redmon, W. K. (1992). Contingency specifying stimuli: The role of “rules” in organizational behavior management. Journal of Organizational Behavior Management, 12, 67–76. doi:10.1300/J075v12n02_04
   Google Scholar
• Alvero, A. M., Bucklin, B. R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings (1985–1998). Journal of Organizational Behavior Management, 21, 3–29. doi:10.1300/J075v21n01_02
   Web of Science ®Google Scholar
• Anseel, F., & Lievens, F. (2007). The long-term impact of the feedback environment on job satisfaction: A field study in a Belgian context. Applied Psychology: An International Review, 56, 254–266. doi:10.1111/j.1464-0597.2006.00253.x
   Web of Science ®Google Scholar
• Anseel, F., & Lievens, F. (2009). The mediating role of feedback acceptance in the relationship between feedback and attitudinal performance outcomes. International Journal of Selection and Assessment, 17, 362–376. doi:10.1111/j.1468-2389.2009.00479.x
   Web of Science ®Google Scholar
• Balcazar, F. E., Hopkins, B. L., & Suarez, Y. (1985-1986). A critical, objective review of performance feedback. Journal of Organizational Behavior Management, 7, 65–89. doi:10.1300/J075v07n03_05
   Google Scholar
• Bradfield, A. L., Wells, G. L., & Olson, E. A. (2002). The damaging effect of confirming feedback on the relation between eyewitness certainty and identification accuracy. Journal of Applied Psychology, 87, 112–120. doi:10.1037/0021-9010.87.1.112
   PubMed Web of Science ®Google Scholar
• Carter, T. J., & Dunning, D. (2008). Faulty self-assessment: Why evaluating one’s own competence is an intrinsically difficult task. Social and Personality Psychology Compass, 2, 346–360. doi:10.1111/j.1751-9004.2007.00031.x
   Google Scholar
• Christian, J. K., & Bringmann, W. G. (1982). Comparison of computerized versus standardized feedback and accurate versus inaccurate feedback. Psychological Reports, 50, 1067–1070. doi:10.2466/pr0.1982.50.3c.1067
   Web of Science ®Google Scholar
• Daniels, A. C. (2000). Bringing out the best in people: How to apply the astonishing power of positive reinforcement. New York, NY: McGraw-Hill.
   Google Scholar
• Daniels, A. C., & Bailey, J. S. (2014). Performance management: Changing behavior that drives organization effectiveness. Atlanta, GA: Performance Management.
   Google Scholar
• Davies, M. F. (1997). Evaluation of self-relevant information: Acceptance of favourable and unfavourable personality statements as feedback vs test items. Personality and Individual Differences, 23, 869–875. doi:10.1016/S0191-8869(97)00091-3
   Web of Science ®Google Scholar
• Dunning, D. (2006). Strangers to ourselves? The Psychologist, 19, 600–603.
   Web of Science ®Google Scholar
• Durgin, A., Mahoney, A., Cox, C., Weetjens, B. J., & Poling, A. (2014). Using task clarification and feedback training to improve staff performance in an East African nongovernmental organization. Journal of Organizational Behavior Management, 34, 122–143. doi:10.1080/01608061.2014.914007
   Web of Science ®Google Scholar
• Fellner, D. J., & Sulzer-Azaroff, B. (1984). A behavioral analysis of goal setting. Journal of Organizational Behavior Management, 6, 33–51. doi:10.1300/J075v06n01_03
   Google Scholar
• Haas, J. R., & Hayes, S. C. (2006). When knowing you are doing well hinders performance: Exploring the interaction between rules and feedback. Journal of Organizational Behavior Management, 26, 91–111. doi:10.1300/J075v26n01_04
   Web of Science ®Google Scholar
• Hirst, J. M., DiGennaro Reed, F. D., & Reed, D. D. (2013). Effects of varying feedback accuracy on task acquisition: A computerized translational study. Journal of Behavioral Education, 22, 1–15. doi:10.1007/s10864-012-9162-0
   Google Scholar
• Johnson, D. A. (2013). A component analysis of the impact of evaluative and objective feedback on performance. Journal of Organizational Behavior Management, 33, 89–103. doi:10.1080/01608061.2013.785879
   Web of Science ®Google Scholar
• Johnson, D. A., Dickinson, A. M., & Huitema, B. E. (2008). The effects of objective feedback on performance when individuals receive fixed and individual incentive pay. Performance Improvement Quarterly, 20, 53–74. doi:10.1002/piq.20003
   Google Scholar
• Johnson, R. A., Houmanfar, R., & Smith, G. S. (2010). The effect of implicit and explicit rules on customer greeting and productivity in a retail organization. Journal of Organizational Behavior Management, 30, 38–48. doi:10.1080/01608060903529731
   Web of Science ®Google Scholar
• Kluger, A. N., & DeNisi, A. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119, 254–284. doi:10.1037/0033-2909.119.2.254
   Web of Science ®Google Scholar
• Komaki, J. L. (1986). Toward effective supervision: An operant analysis and comparison of managers at work. Journal of Applied Psychology, 71, 270–279. doi:10.1037/0021-9010.71.2.270
   Web of Science ®Google Scholar
• Kruger, J., & Dunning, D. (1999). Unskilled and unaware of it: How difficulties in recognizing one’s own incompetence lead to inflated self-assessments. Journal of Personality and Social Psychology, 77, 1121–1134. doi:10.1037/0022-3514.77.6.1121
   PubMed Web of Science ®Google Scholar
• Laipple, J. S. (2006). Precision selling: A guide for coaching sales professionals. Atlanta, GA: Performance Management.
   Google Scholar
• Malott, R. W. (1992). A theory of rule-governed behavior and organizational behavior management. Journal of Organizational Behavior Management, 12, 45–65. doi:10.1300/J075v12n02_03
   Google Scholar
• Michael, J. (2004). Concepts and principles of behavior analysis (2nd ed.). Kalamazoo, MI: Association for Behavior Analysis International.
   Google Scholar
• Palmer, M. G., & Johnson, C. M. (2013). The effects of task clarification and group graphic feedback on early punch-in times. Journal of Organizational Behavior Management, 33, 265–275. doi:10.1080/01608061.2013.843492
   Web of Science ®Google Scholar
• Peterson, N. (1982). Feedback is not a new principle of behavior. The Behavior Analyst, 5, 101–102.
   PubMedGoogle Scholar
• Rose, H. M. S., & Ludwig, T. D. (2009). Swimming pool hygiene: Self-monitoring, task clarification, and performance feedback increase lifeguard cleaning behaviors. Journal of Organizational Behavior Management, 29, 69–79. doi:10.1080/01608060802660157
   Web of Science ®Google Scholar
• Rubin, R. S., Bommer, W. H., & Bachrach, D. G. (2010). Operant leadership and employee citizenship: A question of trust? The Leadership Quarterly, 21, 400–408. doi:10.1016/j.leaqua.2010.03.005
   Web of Science ®Google Scholar
• Slowiak, J. M., Dickinson, A. M., & Huitema, B. E. (2011). Self-solicited feedback: Effects of hourly pay and individual monetary incentive pay. Journal of Organizational Behavior Management, 31, 3–20. doi:10.1080/01608061.2011.541816
   Web of Science ®Google Scholar
• Smith, G. S., Houmanfar, R., & Denny, M. (2012). Impact of rule accuracy on productivity and rumor in an organizational analog. Journal of Organizational Behavior Management, 32, 3–25. doi:10.1080/01608061.2012.646839
   Web of Science ®Google Scholar
• Squires, J., & Wilder, D. A. (2010). A preliminary investigation of the effect of rules on employee performance. Journal of Organizational Behavior Management, 30, 57–69. doi:10.1080/01608060903529756
   Web of Science ®Google Scholar
• VanStelle, S. E., Vicars, S. M., Harr, V., Miguel, C. F., Koerber, J. L., Kazbour, R., & Austin, J. (2012). The publication history of the Journal of Organizational Behavior Management: An objective review and analysis: 1998–2009. Journal of Organizational Behavior Management, 32, 93–123. doi:10.1080/01608061.2012.675864
   Web of Science ®Google Scholar