https://orcid.org/0000-0001-8210-7159
References
- Abernathy, W. B. (2000). Managing without supervision: Creating an organization-wide performance system. Memphis, TN: PerfSys Press.
- Daniels, A. C., & Bailey, J. S. (2014). Performance management: Changing behavior that drives organizational effectiveness. Atlanta, GA: Aubrey Daniels International, Inc.
- Eikenhout, N., & Austin, J. (2005). Using goals, feedback, reinforcement, and a performance matrix to improve customer service in a large department store. Journal of Organizational Behavior Management, 24(3), 27–62. doi:10.1300/J075v24n03_02
- Plowman, J. M. (2006). Measuring and changing employee work behavior: An application of the performance matrix (Unpublished dissertation). Available from PsycINFO. (621566118; 2006-99002-289). Retrieved from https://search-proquest-com.portal.lib.fit.edu/docview/621566118?accountid=27313
- Szabo, T. G., Williams, W. L., Rafacz, S. D., Newsome, W., & Lydon, C. A. (2012). Evaluation of the service review model with performance scorecards. Journal of Organizational Behavior Management, 32(4), 274–296. doi:10.1080/01608061.2012.729408