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Original Articles

Exploring the Roles of Citizens in Performance Measurement

Pages 1157-1177 | Published online: 31 Aug 2007

REFERENCES

  • 1. Broom, C., Jackson, M., Harris, J., and Vera Vogelsang-Coombs. (1998). Performance measurement: Concepts and techniques (3rd ed.) Washington, D.C.: Center for Accountability and Performance, the American Society for Public Administration. See also Hatry, H. (1999). Performance measurement: Getting results. Washington, D.C.: The Urban Institute.
  • 2. Caiden, N. (1998). Public service professionalism for performance measurement and evaluation. Public Budgeting and Finance, 18(1), 35–52. Please also see Larkey, P. & Devereux, E. (1999). Good budgetary decision processes. In Frederickson, G. and Johnston, J., eds., Public management reform and innovation: Research, theory, and applications; Tuscaloosa: University of Alabama Press.
  • 3. Helgason, S. International Benchmarking: Experiences from OECD Countries. Conference paper on international benchmarking organized by the Danish Ministry of Finance. Paris: Organizational for Economic Cooperation and Development, 1997. Please also see. Jordan, M. and Hackbart, M. (1999). Performance budgeting and performance funding in the states: A status assessment. Public Budgeting and Finance, 19(1), 68–88. Leithe, J. (1997). Implementing performance measurement in government: Illustrations and resources. Chicago: Government Finance Officers Association. Melkers, J., & Willoughby, K. (2001). Budgeters views of state performance budgeting systems. Public Administration Review, 61(1), 54–64. Organization for Economic Cooperation and Development (OECD). (2002). Developing performance measures for public financial management. Paris: OECD. Perrin, B. (2003). Implementing the vision: Addressing challenges to results-focused management and budgeting. Paris: Organization for Economic Cooperation and Development. Poister, T., and Streib, G. (1999). Performance measurement in municipal government: Assessing the state of the practice. Public Administration Review, 59(4), 325–335. Wang, X. (2000). Performance measurement in budgeting: A study of county governments. Public Budgeting and Finance, 20(3), 102–118.
  • Institute for Citizen-Centred Service . 1998 . Citizen First , Toronto : Canadian Centre for Management Development .
  • U.S. General Accounting Office . 2001 . Results-Oriented budget practices in federal agencies, GAO-01–1084SP , Washington, D.C. : U.S. General Accounting Office .
  • 6. Bouckaert, G. (1990). The history of the productivity movement. Public productivity and management Review, 14(1), 53–89. Williams, D. (2003). Measuring government in the early twentieth century. Public Administration Review, 63(6), 643–659.
  • New York Bureau of Municipal Research . 1915 . The citizen and the government: A statement of policy and method . Municipal Research , 57 : 1 – 4 .
  • Ridley , C. and Simon , H. 1938 . Measuring municipal activities. A survey of suggested criteria and reporting forms for appraising administration , Chicago : The International City Managers' Association .
  • 9. Please refer to Broom, et al., 1998, op cit. See also Hatry, H., Blair, L., Fisk, D., Greier, J., Hall, Jr., J., and Schaenman, P. (1977). How effective are your community services? Procedures for monitoring the effectiveness of municipal services. Washington, D.C.: The Urban Institute and the International City Management Association. Hatry, H., Clarren, S., Houten, T., Woodward, J., and DonVito, P. (1979). Efficiency measurement for local government services B some initial suggestions. Washington, D.C.: The Urban Institute. Tique, P., and Greene, Jr., J. (1994). Performance measurement: The link to effective government. Chicago: Government Finance Officers Association. Urban Institute and the International City Management Association. (1974). Measuring the effectiveness of basic municipal services: Initial report. Washington, D.C.: The Urban Institute and the International City Management Association.
  • Broom . 1998 . “ op cit. Please also see Government Accounting Standards Board. (1994) ” . In Concepts Statement No. 2 on Concepts related to service efforts and accomplishments reporting , Norwalk, CT : GASB .
  • Ho , A. T. 2006 . Accounting for the Value of Performance Measurement from the Perspective of City Mayors . Journal of Public Administration Research and Theory , 16 ( 2 ) : 217 – 237 .
  • Melkers, J., Willoughby, K., James, B., Fountain, J., and Campbell, W. Performance measurement at the state and local level: a summary of survey results. Hartford, CT: GASB, 2002 www.seagov.org/sea_gasb_project/1998_survey.pdf (Accessed: 22 March 2005 ).
  • Ho , A. 2003 . “ Perceptions of Performance Measurement and the Practice of Performance Reporting by Small Cities ” . In State and Local Government Review Vol. 35 , 161 – 173 .
  • 14. Hatry, 1999, op cit.
  • 15. Ammons, D. (2001). Municipal benchmarks. Assessing local performance and establishing community standards. Thousand Oaks, CA: Sage. International City/County Management Association. (2001). Comparative Performance Measurement: FY2000 Data Report. Washington, D.C.: International City/County Management Association. See also Helgason, 1997, op cit.
  • 16. King, C. S., and Stivers, C. (1998). Government is us. Public administration in an anti-government era. Thousand Oaks, CA: Sage. Schachter, H. L. (1997). Reinventing government or reinventing ourselves. The role of citizen owners in making a better government. Albany, NY: State University of New York Press.
  • Ho , A. and Coates , P. 2004 . Citizen-Initiated performance assessment—the initial Iowa experience . Public Performance & Management Review , 27 ( 3 ) : 29 – 50 .
  • 18. Ho, 2003, op cit.
  • 19. Ho and Coates, 2004, op cit.

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