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Original Articles

Is Interactive Digital Television the Future of E-Government Services? A Critical Assessment of UK Initiatives

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Pages 771-796 | Published online: 18 Jun 2008

REFERENCES

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  • 16. Avgerou, C. 2000, op cit.
  • 17. Empirical evidence relating to specific iDTV initiatives derives from research commissioned by Kirklees Metropolitan Council in 2002 and the Scottish Executive in 2005. Full details of the research can be found in: Smith, C.F. and Webster, C.W.R. Final Report on the INtouch kirklees Digital Television Project, Kirklees Metropolitan Council: Kirklees, UK, 2003a. Smith, C.F. and Webster, C.W.R. Initial Report on the INtouch kirklees Digital Television Project, Kirklees Metropolitan Council: Kirklees, UK, 2003b. Smith, C. and Webster, C. Review of Interactive Digital Television Pilot, Scottish Executive Social Research: The Scottish Executive, Edinburgh, UK, 2005.
  • 18. Bekkers, V.J.J.M. and Zouridis, S. Electronic Service Delivery in Public Administration. International Review of Administrative Sciences 1999, 65 (2), 183–195. West, D. E-Government and the Transformation of Service Delivery and Citizen Attitudes. Public Administration Review 2004, 64 (1), 15–27.
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  • MacKenzie , D. 1996 . Knowing Machines: Essays on Technical Change , London, , UK : MIT Press .
  • 23. Chadwick, A. and May, C. Interactions Between States and Citizens in the Age of the Internet: “e-Government” in the United States, Britain and the European Union. Governance 2003, 16 (2), 271–300. Edmiston, K.D. State and Local E-Government. American Review of Public Administration 2003, 33 (1), 20–45. Norris, D.F. Advancing E-Government at the Grassroots: Tortoise or Hare. Public Management Review 2005, 65 (1), 64–75. Tat-Kei Ho, A. 2002, op cit.
  • 24. Edmiston, K.D. 2003, op cit.
  • 25. Horrocks and Hambley, 1998; Norris, 2005) Horrocks, I. and Hambley, N. The ‘Webbing’ of British Local Government. Public Money and Management 1998, 18 (2), 39–44. Norris, D.F. 2003, op cit.
  • 26. Bellamy, C. and Taylor, J. 1998, op cit.
  • 27. Taylor, J.A. and Webster, C.W.R. Universalism, Public Services and Citizenship in the Information Age. Information Infrastructure and Policy 1996, 5 (3), 217–233. West, D. 2004, op cit.
  • Smith , C.F. and Webster , C.W.R. 2002 . Delivering Public Services Through Digital Television . Public Money and Management , 22 ( 4 ) : 25 – 32 .
  • Bekkers , V.J.J.M. and Homburg , V.M.F. , eds. 2005 . The Information Ecology of E-Government , Amsterdam, , The Netherlands : IOS Press .
  • 30. Bellamy, C. and Taylor, J. 1998, op cit.
  • 31. Tat-Kei Ho, A. 2002, op cit.
  • Office of Communications (Ofcom). The Ofcom Internet and Broadband Update; May, Ofcom: London, UK, 2004, 2. URL: http://www.ofcom.org.uk/research/telecoms/reports/bbresearch/int_bband_updt/may2004/#content (Accessed: 8 November 2005 ).
  • Smith , C.F. and Webster , C.W.R. . op cit . What's on the Box? Electronic Public Services and the Future of Television . 2003c , Oeiras, Portugal. Sept 3–6 , European Group of Public Administration (EGPA) Annual Conference . Smith, C.F. and Webster, C.W.R.
  • 34. Carey, J. 1997, op cit. Kim, P. and Sawhney, H. 2002, op cit.
  • Department of Media, Culture and Sport (DCMS) . 2005 . A Guide to Digital Television and Digital Switchover , London, , UK : DCMS .
  • Ofcom, 2005, p3 Office of Communications (Ofcom). Digital Television Update: Q2; 15 September, Ofcom: London, UK, 2005, 3. URL: http://www.ofcom.org.uk/research/tv/reports/dtv/dtu_2005_q2/q2_2005.pdf (Accessed: 8 November 2005 ).
  • Adapted from: Office of Communications (Ofcom). Digital Television Update: Q2; 15 September 2005, Ofcom: London, UK. URL: http://www.ofcom.org.uk/research/tv/reports/dtv/dtu_2005_q2/q2_2005.pdf (Accessed: 8 November 2005 ).
  • 38. Smith, C.F. and Webster, C.W.R. 2002, op cit.
  • 39. Kim, P. and Sawhney, H. 2002, op cit.
  • 40. Information TV. Information TV and the Local Government Channel; 26 September 2005. Available at URL: http://www.information.tv/News/?id+19. Accessed on 20 October 2005. Local Government TV Channel URL: www.thelocalgovernmentchannel.com.
  • 41. Cabinet Office. 1999, op cit.
  • 42. Performance and Innovation Unit. 2000, op cit.
  • 43. Central Information Technology Unit. 2000, op cit.
  • 44. Cabinet Office. 2003, op cit.
  • 45. Ibid, 3.
  • 46. Central Information Technology Unit. 2000, op cit.
  • 47. Ibid, 41.
  • Cabinet Office . 2002 . Channels Framework: Delivering Government Services in the New Economy , London, , UK : Office of the e-Envoy, Cabinet Office .
  • 49. Smith, C.F. and Webster, C.W.R. 2002, op cit. Smith, C.F. and Webster, C.W.R. 2003c, op cit.
  • For more information about the INtouch Kirklees project see: http://www.kirklees.gov.uk/community/intouch/intouch.shtml
  • 51. Smith, C.F. and Webster, C.W.R. 2003a, op cit. Smith, C.F. and Webster, C.W.R. 2003b, op cit.
  • Office of the Deputy Prime Minister (ODPM). National Projects: At the Heart of Excellent Services; Local e-Gov, ODPM: London, UK, 2005. URL: http://www.localegovnp.org.uk/default.asp?sID=1 (Accessed: 9 November 2005 ).
  • For more information about DigiTV see: http://www.digitv.org.uk/
  • DigiTV. DigiTV - The New Citizen Channel for the Digital Age: Delivering Local Government Services on Digital Interactive TV; Local e-gov National Projects: Office of the Deputy Prime Minister, London, UK, 2005. URL: http://www.digitv.org.uk/content_images/Digitv_finaldoc_tcm2-568.pdf (Accessed: 9 November 2005 ).
  • 55. Ibid, 13.
  • 56. Ibid, 20.
  • For more information about the Scottish iDTV Pilot see: http://www.scotland.gov.uk/Topics/Government/Open-scotland/17820/idtvpilot
  • 58. Smith, C.F. and Webster, C.W.R. 2005, op cit.
  • Scottish Executive . 2001 . Digital Inclusion: Connecting Scotland's People , Edinburgh, , UK : 21st Century Government Unit: Scottish Executive .
  • 60. Smith, C.F. and Webster, C.W.R. 2003c, op cit.
  • 61. Avgerou, C. 2000, op cit, 235.
  • 62. Cabinet Office. 2002, op cit.
  • Department of Trade and Industry (DTI) . 2004 . Attitudes to Digital Television: Preliminary Findings on Consumer Adoption of Digital Television , London, , UK : The Generics Group: DTI .
  • 64. Smith, C.F. and Webster, C.W.R. 2003b, op cit.
  • 65. Smith, C.F. and Webster, C.W.R. 2005, op cit. Gilliatt, J. and Brogden, J. 21st Century Government: Interactive Digital Television (iDTV) Pilot, Lambda Research and Consultancy: The Scottish Executive; Edinburgh, UK, 2004.
  • 2004 . RBA Research. Evaluating DiTV: Interim Report From Research Carried Out on Behalf of the DiTV National Project Board , Leeds, , UK : RBA Research .
  • Department of Media, Culture and Sport (DCMS) . 2001 . Digital Television 2001: Final Report , London, , UK : MORI: DCMS .
  • 68. Suffolk County Council. Attitudes to Digital Interactive Services – Qualitative Research: Key Findings, MORI: Suffolk County Council, Ipswich Borough Council and Babergh District Council, 2002. West Lothian Council. Interactive Digital TV Pilot Project: Feedback from Focus Group Consultation, Cunningham, L.: West Lothian Council, 2001.
  • 69. RBA Research. 2004, op cit.
  • 70. Smith, C.F. and Webster, C.W.R. 2003b, op cit, 27.
  • 71. Smith, C.F. and Webster, C.W.R. 2005, op cit, 33.
  • 72. DigiTV. 2005, op cit, 3.
  • 73. Smith, C.F. and Webster, C.W.R. 2003b, op cit. Smith, C.F. and Webster, C.W.R. 2005, op cit. Suffolk County Council. 2001, op cit.
  • 74. Smith, C.F. and Webster, C.W.R. 2003b, op cit, 28–30.
  • 75. RBA Research. 2004, op cit.
  • 76. Smith, C.F. and Webster, C.W.R. 2003a, op cit.
  • 77. Smith, C.F. and Webster, C.W.R. 2003a, op cit. Smith, C.F. and Webster, C.W.R. 2003b, op cit.
  • 78. Smith, C.F. and Webster, C.W.R. 2003b, op cit, 19.
  • 79. Ibid, 23.
  • 80. Ibid, 6.
  • 81. RBA Research. 2004, op cit.
  • 82. MacKenzie, D. 1996, op cit.

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