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Single Article

E-Government and Innovations in Service Delivery: The Malaysian Experience

Pages 797-815 | Published online: 18 Jun 2008

REFERENCES

  • 2002 . Benchmarking e-government: A global perspective — Assessing the progress of the UN Member States , New York : United Nations Division of Public Economics and Public Administration . United Nations.
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  • Commonwealth Secretariat . 2002 . Current good practices and new developments in public sector service management , London : Commonwealth Secretariat .
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  • E-Government has been presented as something that is likely to remedy many of the ills of public sector management. It has been argued that e-Government will reduce costs and delays in service delivery, widen citizens' access to government information and services, reinforce innovations in public agencies and increase transparency and accountability, among others. See, Pardo, T. A. (2000). Realizing the promises of digital government: It's more than building a website. IMP Magazine, October. http://www.cisp.org/imp/october_2000/10_00pardo.htm (Accessed: 10 November 2005 ).
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  • 8. Yong, 2003.
  • 9. United Nations, 2004.
  • 10. It is, in fact, a part of government's larger policy objective which seeks to develop Malaysia as a regional and global hub for ICT and multimedia.
  • 11. The MSC is a 750 square km area spanning from the KL city centre project in the north to Putrajaya in the south and extending to KLIA in Sepang. Located within this corridor are two smart cities Putrajaya—the new seat of the federal government and Cyberjaya — the site for ICT companies investing in the country. Apart from providing the best ICT infrastructure and high quality multimedia test bed, the MSC also offers access to and opportunities for sophisticated R&D, a set of cyber laws and the benefits of modern and futuristic lifestyle with new highways, high quality houses, schools, shopping malls, and business and recreation centers.
  • 12. These are e-Government, Telehealth, Government Multipurpose-card (Smart Card), Smart School, R&D Cluster, World Wide Manufacturing Web, and Borderless Marketing. The implementation of these flagships is expected to improve the nation's productivity and competitiveness through the use of multimedia technology.
  • Karim , M. R. A. and Khairuddin , S. 1999 . “ E-Government: Reinventing Service Delivery. M. R. A. Karim ” . In Reengineering the public service — Leadership and change in an electronic age , Subang Jaya : Pelanduk Publications .
  • Khalid , N. M. . Engagement through e-government . Power Point presentation made at CAPAM 10th . Singapore. 26 October , Anniversary Biennial Conference .
  • 15. The agencies involved in this case are Road Transport Department, Ministry of Health, Tenaga Nasional Bhd., Telekom Malaysia Bhd, and the Police Department.
  • Karim , M. R. A. and Khalid , N. M. 2003 . E-Government in Malaysia , Subang Jaya : Pelanduk Publications .
  • Karim , M. R. A. 2003 . Technology and improved service delivery: Learning points from Malaysian experience . International Review of Administrative Sciences , 69 ( 2 ) : 191 – 204 .
  • 18. Karim & Khalid, 2003.
  • 19. Karim, 2003.
  • 20. Karim & Khalid, 2003.
  • Economic Planning Unit (EPU) . 2003 . Mid-Term review of eighth Malaysia plan , Kuala Lumpur : Prime Minister's Department . EPU.
  • 22. Chaired by the Chief Secretary to the government, the committee members include representatives from Economic Planning Unit, Implementation and Coordination Unit, INTAN, Treasury, Ministry of Energy, Communication and Multimedia, MAMPU, Office of the Attorney General, Public Service Department, and Multimedia Development Corporation.
  • 23. Malaysian Administrative Modernisation and Management Planning Unit (MAMPU). (2000). The Public Service of Malaysia: Profile, strategies and programmes, MAMPU. Kuala Lumpur Prime Minister's Department.
  • Nair , G. 2002 . ICT security . KHIDMAT , 48 : 4 – 9 .
  • 25. See Karim & Khalid, 2003.
  • United Nations Educational, Scientific and Cultural Organization (UNESCO) . 2002 . Country profiles of e-governance — Malaysia , Paris : UNESCO .
  • 27. Some of the laws include the Digital Signature Act, 1997, the Copyright (Amendment) Act, 1997, Communications and Multimedia Act, 1998, The Telemedicine Act, 1997, and Computer Crimes Act, 1997.
  • 28. During the 2001–2003 period, a total of 16 Internet Desa and another 15 InfoDesa were established nationwide which now function as one-stop centres for information and government services (EPU, 2003).
  • 29. Khalid, 2004.
  • 30. Economic Planning Unit (EPU), 2003.
  • Aziz , T. . Public and private sectors delivery systems and mechanisms: Issues on values and ethics . Paper Presented at the Eighth Civil Service Conference held in INTAN . June 26–28. ,
  • 32. Economic Planning Unit (EPU), 2003.
  • 33. Karim, 2003.
  • 34. Aziz, 2003.
  • 35. Yong, 2003.
  • Abdullah , H. S. and Ahmad , A. A. 2001 . A study of the use of information technology and its impacts on service quality in the Malaysian public sector . Asian Review of Public Administration , VIII ( 1 ) : 7 – 29 .
  • 37. Karim, 2003.
  • Yong, A. (2005). Malaysia: When Bids Go Online. http://www.misweb.com/ (Accessed: 12 April 2006 ).

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