979
Views
16
CrossRef citations to date
0
Altmetric
Original Articles

Social Media as a Leverage Strategy for Open Government: An Exploratory Study

, &

References

  • Arazy, O., & Gellatly, I. R. (2012). Corporate wikis: The effects of owners’ motivation and behavior on group members’ engagement. Journal of Management Information Systems, 29(3), 87–116. doi:10.2753/MIS0742-1222290303
  • Arazy, O., Nov, O., Patterson, R., & Yeo, L. (2011). Information quality in Wikipedia: The effects of group composition and task conflict. Journal of Management Information Systems, 27(4), 71–98. doi:10.2753/MIS0742-1222270403
  • Azorín, J. M., & Cameron, R. (2010). The application of mixed methods in organisational research: A literature review. Electronic Journal of Business Research Methods, 8(2), 95–105.
  • Blanton, T. (2002, July–August). The world’s right to know. Foreign Policy, 131, 50–58. doi:10.2307/3183417
  • Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29(2), 123–132. doi:10.1016/j.giq.2011.10.001
  • Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer‐Mediated Communication, 13(1), 210–230. doi:10.1111/j.1083-6101.2007.00393.x
  • Bryer, T. A. (2011). The costs of democratization - social media adaptation challenges within government agencies. Administrative Theory & Praxis, 33(3), 341–361. doi:10.2753/ATP1084-1806330302
  • Bryer, T. A., & Zavattaro, S. M. (2011). Social media and public administration. Administrative Theory & Praxis, 33(3), 325–340. doi:10.2753/ATP1084-1806330301
  • Chun, S. A., & Cho, J.-S. (2012). E-participation and transparent policy decision making. Information Polity, 17, 129–145.
  • Chun, S. A., Shulman, S., Sandoval, R., & Hovy, E. (2010). Government 2.0: Making connections between citizens, data and government. Information Polity, 15, 1–9.
  • Coffey, B., & Woolworth, S. (2004). “Destroy the scum, and then neuter their families:” The web forum as a vehicle for community discourse? The Social Science Journal, 41(1), 1–14. doi:10.1016/j.soscij.2003.10.001
  • Creswell, J. W., & Plano Clark, V. L. (2011). Designing and conducting mixed methods research (2nd ed.). Los Angeles, CA: Sage.
  • Dadashzadeh, M. (2010). Social media in government: From eGovernment to eGovernance. Journal of Business & Economics Research, 8(11), 81–86.
  • Davis, D. F., Golicic, S. L., & Boerstler, C. N. (2011). Benefits and challenges of conducting multiple methods research in marketing. Journal of the Academy of Marketing Science, 39(3), 467–479. doi:10.1007/s11747-010-0204-7
  • Dawes, S. S. (2010). Stewardship and usefulness: Policy principles for information-based transparency. Government Information Quarterly, 27(4), 377–383. doi:10.1016/j.giq.2010.07.001
  • Deckert, M., Stern, A., & Sack, W. (2011). Peer to PCAST: What does open video have to do with open government? Information Polity, 16(3), 225–241.
  • Duffy, P., & Bruns, A. (2006). The Use of Blogs, Wikis and RSS in Education: A Conversation of Possibilities. Proceedings Online Learning and Teaching Conference 2006, Brisbane, pp. 31–38. Retrieved from http://eprints.qut.edu.au/5398/1/5398.pdf
  • Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
  • Eisenhardt, K. M., & Graebner, M. E. (2007). Theory building from cases: Opportunities and challenges. Academy of Management Journal, 50(1), 25–32. doi:10.5465/AMJ.2007.24160888
  • Evans, A. M., & Campos, A. (2013). Open government initiatives: Challenges of citizen participation. Journal of Policy Analysis and Management, 32(1), 172–185. doi:10.1002/pam.2013.32.issue-1
  • Evans, L. (2010). Social media marketing: Strategies for engaging in Facebook, Twitter & other Social Media. Indianapolis, IN: Que.
  • Grimmelikhuijsen, S. G., & Meijer, A. J. (2014). The effects of transparency on the perceived trustworthiness of a government organization: Evidence from an online experiment. Journal of Public Administration Research and Theory, 24(1), 137–157. doi:10.1093/jopart/mus048
  • Harrison, T. M., Guerrero, S., Burke, G. B., Cook, M., Cresswell, A., Helbig, N., … Pardo, T. (2012). Open government and e-government: Democratic challenges from a public value perspective. Information Polity, 17(2), 83–97.
  • Im, T., Cho, W., Porumbescu, G., & Park, J. (2012). Internet, trust in government, and citizen compliance. Journal of Public Administration Research and Theory, 1–23. doi:10.1093/jopart/mus037
  • Janssen, M., Charalabidis, Y., & Zuiderwijk, A. (2012). Benefits, adoption barriers and myths of open data and open government. Information Systems Management, 29(4), 258–268. doi:10.1080/10580530.2012.716740
  • John, N. A. (2013). File sharing and the history of computing: Or, why file sharing is called “file sharing”. Critical Studies in Media Communication, 31(3), 198–211. doi:10.1080/15295036.2013.824597
  • Kalampokis, E., Tambouris, E., & Tarabanis, K. (2011). A classification scheme for open government data: Towards linking decentralised data. International Journal of Web Engineering and Technology, 6(3), 266–285. doi:10.1504/IJWET.2011.040725
  • Kaplan, A. M., & Haenlein, M. (2009). Consumer use and business potential of virtual worlds: The case of “Second Life”. The International Journal on Media Management, 11(3–4), 93–101. doi:10.1080/14241270903047008
  • Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. doi:10.1016/j.bushor.2009.09.003
  • Katz, J., & Halpern, D. (2013). Political and developmental correlates of social media participation in government: A global survey of national leadership websites. International Journal of Public Administration, 36(1), 1–15. doi:10.1080/01900692.2012.713286
  • Khang, H., Ki, E.-J., & Ye, L. (2012). Social media research in advertising, communication, marketing, and public relations, 1997–2010. Journalism & Mass Communication Quarterly, 89(2), 279–298. doi:10.1177/1077699012439853
  • Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241–251. doi:10.1016/j.bushor.2011.01.005
  • Lee, G., & Kwak, Y. H. (2012). An open government maturity model for social media-based public engagement. Government Information Quarterly, 29(4), 492–503. doi:10.1016/j.giq.2012.06.001
  • Levine, D. S. (2012). The social layer of freedom of information law. North Carolina Law Review, 90, 101–142.
  • Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446–454. doi:10.1016/j.giq.2012.06.003
  • Liu, H., Ramasubramanian, V., & Sirer, E. G. (2005). Client behavior and feed characteristics of RSS, a publish-subscribe system for web micronews. Retrieved from http://static.usenix.org/event/imc05/tech/full_papers/liu_hongzhou/liu_hongzhou_html/
  • Ma, L. (2013). The diffusion of government microblogging. Public Management Review, 15(2), 288–309. doi:10.1080/14719037.2012.691010
  • McDermott, P. (2010). Building open government. Government Information Quarterly, 27(4), 401–413. doi:10.1016/j.giq.2010.07.002
  • Meijer, A. J. (2011). Networked coproduction of public services in virtual communities: From a government-centric to a community approach to public service support. Public Administration Review, 71(4), 598–607. doi:10.1111/puar.2011.71.issue-4
  • Meijer, A. J., Curtin, D., & Hillebrandt, M. (2012). Open government: Connecting vision and voice. International Review of Administrative Sciences, 78(1), 10–29. doi:10.1177/0020852311429533
  • Meijer, A. J., & Torenvlied, R. (2014). Social media and the new organization of government communications an empirical analysis of twitter usage by the Dutch Police. The American Review of Public Administration, 46(2), 143–161. doi:10.1177/0275074014551381
  • Mergel, I., & Bretschneider, S. I. (2013). A three-stage adoption process for social media use in government. Public Administration Review, 73(3), 390–400. doi:10.1111/puar.2013.73.issue-3
  • Nam, T. (2012). Citizens’ attitudes toward open government and government 2.0. International Review of Administrative Sciences, 78(2), 346–368. doi:10.1177/0020852312438783
  • Raines, J. (2013). Digital Accountability and Transparency Act of 2011 (DATA): Using open data principles to revamp spending transparency legislation. New York Law School Review, 2012/2013(57), 313–360.
  • Rayport, J. F., Jaworski, B. J., & Kyung, E. J. (2005). Best face forward: Improving companies’ service interfaces with customers. Journal of Interactive Marketing, 19(4), 67–80. doi:10.1002/dir.20050
  • Reddick, C., & Ganapati, S. (2011). Open government achievement and satisfaction in US federal agencies: Survey evidence for the three pillars. Journal of E-Governance, 34(4), 193–202.
  • Riarh, K., & Roy, J. (2014). The impacts of social media on government and democracy: An examination of municipal usage in Nova Scotia, Canada. In M. Gascó Hernández (Ed.), Public administration and information technology: Vol. 4. Open government. Opportunities and challenges for public governance (pp. 85–100). New York, NY: Springer.
  • Rutgers University. (2013). Seoul and Toronto Achieve Top Rankings in Municipal E-Governance International Survey: Rutgers-Newark/Kent State Global E-Governance Survey Ranks Seoul #1. Retrieved from http://www.newark.rutgers.edu/news/seoul-and-toronto-achieve-top-rankings-municipal-e-governance-international-survey-rutgers-newa
  • Sandoval-Almazan, R., & Gil-Garcia, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29, 72–81. doi:10.1016/j.giq.2011.09.004
  • Saxton, B. (2008). Information tools: Using blogs, RSS, and wikis as professional resources. Young Adult Library Services, 6(2), 27–29.
  • Schroer, J., & Hertel, G. (2009). Voluntary engagement in an open web-based encyclopedia: Wikipedians and why they do it. Media Psychology, 12(1), 96–120. doi:10.1080/15213260802669466
  • Solomon, G., & Schrum, L. (2007). Web 2.0: New tools, new schools. Arlington, VA: ISTE.
  • Solomon, G., & Schrum, L. (2010). Web 2.0 How-To for Educators: The Indispensable Companion to Web 2.0: New Tools, New Schools. Washington, DC: International Society for Technology in Education.
  • Song, F. W. (2010). Theorizing web 2.0: A cultural perspective. Information, Communication & Society, 13(2), 249–275. doi:10.1080/13691180902914610
  • Stern, L. A., & Taylor, K. (2007). Social networking on Facebook. Journal of the Communication, Speech & Theatre Association of North Dakota, 20(2007), 9–20.
  • Tinati, R., Carr, L., Halford, S., & Pope, C. (2012). Exploring the impact of adopting open data in the UK government. Aberdeen, UK: Digital Futures. Retrieved from http://eprints.soton.ac.uk/344808/1/Digital_Innovation_-_Impact_of_the_Open_Government_Data_community_V3.pdf
  • Tózsa, I. (2013). Virtual reality and public administration. Transylvanian Review of Administrative Sciences, (38 E/2013), 202–212.
  • Ubaldi, B. (2013). Open government data: Towards empirical analysis of open government data initiatives ( No. OECD Working Papers on Public Governance, No. 22). Retrieved from http://www.oecd-ilibrary.org/docserver/download/5k46bj4f03s7.pdf?expires=1418636567&id=id&accname=guest&checksum=33054AA8CE5EDAA9F6ABBB42A2F194D7
  • United Nations. (2014). United Nations E-Government Survey 2014: E-Government for the Future We Want. Retrieved from http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf
  • Unsworth, K., & Townes, A. (2012). Social media and E‐Government: A case study assessing Twitter use in the implementation of the open government directive. Proceedings of the American Society for Information Science and Technology, 49(1), 1–3. doi:10.1002/meet.145.v49:1
  • West, R. E., Wright, G., Gabbitas, B., & Graham, C. R. (2006). Reflections from the introduction of blogs and RSS feeds into a preservice instructional technology course. TechTrends, 50(4), 54–60. doi:10.1007/s11528-006-0054-9
  • Wirtz, B. W., & Birkmeyer, S. (2015). Open government: Origin, development, and conceptual perspectives. International Journal of Public Administration, 38(5), 381–396. doi:10.1080/01900692.2014.942735
  • Wirtz, B. W., & Daiser, P. (2015). E-government: Strategy process instruments. Textbook for the Digital Society. Retrieved from http://berndwirtz.com/downloads/WirtzDaiser_2015_E-Government.pdf
  • Wirtz, B. W., Nitzsche, P. T., & Ullrich, S. (2014). User integration in social media: An empirical analysis. International Journal of Electronic Business, 11(1), 63–84. doi:10.1504/IJEB.2014.057901
  • Wirtz, B. W., Piehler, R., & Ullrich, S. (2013). Determinants of social media website attractiveness. Journal of Electronic Commerce Research, 14(1), 11–33.
  • Wirtz, B. W., Schilke, O., & Ullrich, S. (2010). Strategic development of business models: Implications of the Web 2.0 for creating value on the internet. Long Range Planning, 43(2), 272–290. doi:10.1016/j.lrp.2010.01.005
  • Woodly, D. (2008). New competencies in democratic communication? Blogs, agenda setting and political participation. Public Choice, 134(1–2), 109–123. doi:10.1007/s11127-007-9204-7
  • Yin, R. K. (2014). Case study research: Design and methods (5th ed.). Thousand Oaks, CA: Sage.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.