2,916
Views
11
CrossRef citations to date
0
Altmetric
Original Articles

Reality Shock and Public Service Motivation: A Longitudinal, Qualitative Study Among Dutch Veterinary Inspectors

, &

References

  • Bakker, A. B. (2015). A job demands—Resources approach to public service motivation. Public Administration Review, 75(5), 723–732. doi:10.1111/puar.12388
  • Beech, N., Gilmore, C., Hibbert, P., & Ybema, S. (2016). Identity-in-the-work and musicians’ struggles: The production of self-questioning identity work. Work, Employment and Society, 30(3), 506–522. doi:10.1177/0950017015620767
  • Beehr, T. A. (2014). Psychological stress in the workplace (Psychology Revivals). London, UK: Routledge.
  • Blau, P. M. (1960). Orientation toward clients in a public welfare agency. Administrative Science Quarterly, 5(3), 341–361. doi:10.2307/2390661
  • Boyne, G. A. (2003). Sources of public service improvement: A critical review and research agenda. Journal of Public Administration Research and Theory, 13(3), 367–394. doi:10.1093/jopart/mug027
  • Bozeman, B., & Su, X. (2014). Public service motivation concepts and theory: A critique. Public Administration Review, 75(5), 700–710. doi:10.1111/puar.12248
  • Brænder, M., & Andersen, L. B. (2013). Does deployment to war affect public service motivation? A panel study of soldiers before and after their service in Afghanistan. Public Administration Review, 73(3), 466–477. doi:10.1111/puar.2013.73.issue-3
  • Brewer, G. A. (2008). Employee and organizational performance. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 136–156). Oxford, UK: Oxford University Press.
  • Bright, L. (2008). Does public service motivation really make a difference on job satisfaction and turnover intention of public employees. American Review of Public Administration, 38(2), 361–379. doi:10.1177/0275074008317248
  • Brower, R. S., Abolafia, M. Y., & Carr, J. B. (2000). On improving qualitative methods in public administration research. Administration & Society, 32(4), 363–397. doi:10.1177/00953990022019470
  • Burke, P. J., & Stets, J. E. (2009). Identity theory. Oxford: Oxford Univ. Press.
  • Camilleri, E. (2007a). Antecedents affecting public service motivation. Personnel Review, 36(3), 356–377.
  • Camilleri, E. (2007b). Towards developing an organisational commitment: Public service motivation model for the Maltese public service employees. Public Policy and Administration, 21(1), 63–83. doi:10.1177/095207670602100105
  • Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56(2), 267. doi:10.1037/0022-3514.56.2.267
  • Choi, Y., & Chung, I. H. (2017). Attraction-selection and socialization of work values: Evidence from longitudinal survey. Public Personnel Management, 46, 66–88, First Published March 1, 2017. doi:10.1177/0091026017696397
  • Coppedge, M. (1999). Thickening thin concepts and theories: Combining large N and small in comparative politics. Comparative Politics, 31(4), 465–476. doi:10.2307/422240
  • De Cooman, R., De Gieter, S., Pepermans, R., Hermans, S., Du Bois, C., Caers, R., & Jegers, M. (2009). Person-organization fit: Testing socialization and attraction-selection-attrition hypotheses. Journal of Vocational Behaviour, 74(1), 102–107. doi:10.1016/j.jvb.2008.10.010
  • Dean, R. A., Ferris, K. R., & Konstans, C. (1988). Occupational reality shock and organizational commitment: Evidence from the accounting profession. Accounting, Organizations and Society, 13(3), 235–250. doi:10.1016/0361-3682(88)90002-5
  • Delaney, C. (2003). Walking a fine line: Graduate nurses’ transition experiences during orientation. Journal of Nursing Education, 42(10), 437–443.
  • Duchscher, J. E. B. (2001). Out in the real world: Newly-graduated nurses in acute-care peak out. Journal of Nursing Administration, 31(9), 426–439. doi:10.1097/00005110-200109000-00009
  • Duchscher, J. E. B. (2008). A process of becoming: The stages of new nursing graduate professional role transition. The Journal of Continuing Education in Nursing, 39(10), 441–450. doi:10.3928/00220124-20081001-03
  • Fisher, C. D. (1986). Organizational socialization: An integrative review. In G. R. Ferris & K. M. Rowland (Eds.), Research in personnel and human resource management (pp. 101–145). Greenwich, CT: JAI Press.
  • French, P. E., & Emerson, M. C. (2014). Assessing the variations in reward preference for local government employees in terms of position, public service motivation, and public sector motivation. Public Performance & Management Review, 37(4), 552–576. doi:10.2753/PMR1530-9576370402
  • Georgellis, Y., Iossa, E., & Tabvuma, V. (2011). Crowding out intrinsic motivation in the public sector. Journal of Public Administration Research and Theory, 21(3), 473–493. doi:10.1093/jopart/muq073
  • Gleitman, H., Fidlund, A. J., & Reisberg, D. (2004). Psychology (6th ed.). New York, NY: W. W. Norton and Company.
  • Hampson, S. E., & Goldberg, L. R. (2006). A first large cohort study of personality trait stability over the 40 years between elementary school and midlife. Journal of Personality and Social Psychology, 91(4), 763. doi:10.1037/0022-3514.91.4.763
  • Han, Y. (2016). Is public service motivation changeable? Integrative modeling with goal-setting theory. International Journal of Public Administration. doi:10.1080/01900692.2016.1262871
  • Han, Y. (2018). Is public service motivation changeable? Integrative modeling with goal-setting theory. International Journal of Public Administration, 41(3), 216–225.
  • Harari, M. B., Herst, D. E., Parola, H. R., & Carmona, B. P. (2017). Organizational correlates of public service motivation: A meta-analysis of two decades of empirical research. Journal of Public Administration Research and Theory, 27(1), 68–84. doi:10.1093/jopart/muw056
  • Hughes, E. C. (1958). Men and their work. Glencoe, IL: Free Press.
  • Jacobson, W. S. (2011). Creating a motivated workforce: How organizations can enhance and develop Public Service Motivation (PSM). Public Personnel Management, 40(3), 215–238. doi:10.1177/009102601104000303
  • Jex, S. M., Bliese, P. D., Buzzell, S., & Primeau, J. (2001). The impact of self-efficacy on stressor–strain relations: Coping style as an explanatory mechanism. Journal of Applied Psychology, 86(3), 401–409. doi:10.1037/0021-9010.86.3.401
  • Johnson, R. B., & Onwuegbuzie, A. J. (2004). Mixed methods research: A research paradigm whose time has come. Educational Researcher, 33(7), 14–26. doi:10.3102/0013189X033007014
  • Kim, S. H., & Kim, S. (2016). Social desirability bias in measuring public service motivation. International Public Management Journal, 19(3), 293–319. doi:10.1080/10967494.2015.1021497
  • Kim, S. S., Vandenabeele, W., Wright, B. E., Andersen, L. B., Cerase, F. P., Christensen, R. K., … De Vivo, P. (2012). Investing the structure and meaning of public service motivation across populations: Developing an international instrument and addressing issues of measurement invariance. Journal of Public Administration Research and Theory, 23(1), 79–102. doi:10.1093/jopart/mus027
  • Kjeldsen, A. M. (2012a). Sector and occupational differences in public service motivation: A qualitative study. International Journal of Public Administration, 35(1), 58–69. doi:10.1080/01900692.2011.635452
  • Kjeldsen, A. M. (2012b). Dynamics of public service motivation. Aarhus, DK: Politica.
  • Kjeldsen, A. M. (2013). Dynamics of public service motivation: Attraction‒selection and socialization in the production and regulation of social services. Public Administration Review, 74(1), 101–112. doi:10.1111/puar.12154
  • Kjeldsen, A. M., & Jacobsen, C. B. (2013). Public service motivation and employment sector: Attraction or socialization? Journal of Public Administration Research and Theory, 3(4), 899–924. doi:10.1093/jopart/mus039
  • Kramer, M. (1974). Reality shock: Why nurses leave nursing. St. Louis, MO: C.V. Mosby Company.
  • Kristof‐Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). “Consequences of individuals” fit at work: A meta-analysis of person-job, person organization, person-group, and person-supervisor-fit. Personnel Psychology, 58(2), 281–342. doi:10.1111/peps.2005.58.issue-2
  • Lipsky, M. (1980). Street-level bureaucrats: Dilemmas of the individual in the public services. New York, NY: Russell Sage Foundation.
  • Mason, J. (2002). Qualitative researching. London, UK: Sage.
  • Maynard-Moody, S. W., & Musheno, M. C. (2003). Cops, teachers, counselors: Stories from the front lines of public service. Michigan, USA: University of Michigan Press.
  • Moynihan, D. P., & Pandey, S. K. (2007). The role of organizations in fostering public service motivations. Public Administration Review, 9(5), 547–556.
  • Oberfield, Z. (2014). Motivation, change, and stability findings from an urban police department. The American Review of Public Administration, 44(2), 210–232. doi:10.1177/0275074012461297
  • Park, S. M., & Word, J. (2012). Driven to service: Intrinsic and extrinsic motivation for public and nonprofit managers. Public Personnel Management, 41(4), 705–734. doi:10.1177/009102601204100407
  • Perry, J. L., & Vandenabeele, W. (2008). Behavioural dynamics: Institutions, identities and self-regulation. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 55–79). Oxford, UK: Oxford University Press.
  • Perry, J. L., & Hondeghem, A. (2008). Motivation in public management: The call of public service. Oxford, UK: Oxford University Press.
  • Perry, J. L., & Wise, L. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367–373. doi:10.2307/976618
  • Prebble, M. (2016). Has the study of public service motivation addressed the issues that motivated the study? The American Review of Public Administration, 46(3), 267–291. doi:10.1177/0275074014554651
  • Ritz, A. (2009). Public service motivation and organizational performance in Swiss federal government. International Review of Administrative Sciences, 75(1), 53–78. doi:10.1177/0020852308099506
  • Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414–426.
  • Schneider, B. (1987). The people make the place. Personnel Psychology, 40(3), 437–453. doi:10.1111/peps.1987.40.issue-3
  • Schott, C., & Pronk, J. L. J. (2014, May). Investigating and explaining organizational antecedents of PSM. Evidence-based Hrm: A Global Forum for Empirical Scholarship, 2(1), 28–56.
  • Schott, C., van Kleef, D. D., & Steen, T. (2015). What does it mean and imply to be public service motivated?. The American Review of Public Administration, 45(6), 689–707.
  • Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356–367. doi:10.1037/1076-8998.3.4.356
  • Steen, T. P., & Rutgers, M. R. (2011). The double-edged sword: Public service motivation, the oath of office and the backlash of an instrumental approach. Public Management Review, 13(3), 343–361. doi:10.1080/14719037.2011.553262
  • Van der Walle, S., Steijn, B., & Jilke, S. (2015). Extrinsic motivation, PSM and Labour market characteristics: A multilevel model of public sector preference in 26 countries. International Review of Administrative Sciences, 81(4), 833–855. doi:10.1177/0020852314563899
  • Van Loon, N. M., Leisink, P., & Vandenabeele, W. (2013). Talking the talk of public service motivation: How public organization logics matter for employees' expressions of PSM. International Journal of Public Administration, 36(14), 1007–1019.
  • Van Loon, N. M., Leisink, P., & Vandenabeele, W. (2014). Talking the talk of public service motivation: How public organization logics matter for employees’ expressions of PSM. International Journal of Public Administration, 36(14), 1007–1019. doi:10.1080/01900692.2013.798811
  • Van Maanen, J. (1975). Police socialization: A longitudinal examination of job attitudes in an urban police department. Administrative Science Quarterly, 20(2), 207–228. doi:10.2307/2391695
  • Van Witteloostuijn, A., Esteve, M., & Boyne, G. (2016). Public sector motivation ad fonts: Personality traits as antecedents of the motivation to serve the public interest. Journal of Public Administration Research and Theory, 27(1), 20–35. doi:10.1093/jopart/muw027
  • Vandenabeele, W. (2007). Toward a public administration theory of public service motivation: An institutional approach. Public Management Review, 9(4), 545–556. doi:10.1080/14719030701726697
  • Vandenabeele, W. (2011). Who wants to deliver public service? Do institutional antecedents of public service motivation provide an answer? Review of Public Personnel Administration, 31(1), 87–107. doi:10.1177/0734371X10394403
  • Vandenabeele, W. (2014). Explaining public service motivation the role of leadership and basic needs satisfaction. Review of Public Personnel Administration, 34(2), 153–173. doi:10.1177/0734371X14521458
  • Vogel, D., & Kroll, A. (2016). The stability and change of PSM-related values across time: Testing theoretical expectations against panel data. International Public Management Journal, 19(1), 53–77. doi:10.1080/10967494.2015.1047544
  • Ward, K. D. (2014). Cultivating public service motivation through AmeriCorps service: A longitudinal study. Public Administration Review, 74(1), 114–125. doi:10.1111/puar.12155
  • Waterhouse, J., French, E., & Puchala, N. (2014). The impact of socialization on graduates’ public service motivation—A mixed method study. Australian Journal of Public Administration, 73(2), 247–259. doi:10.1111/1467-8500.12079
  • Weick, K. (1979). The social psychology of organizing. Reading, MA: Addison-Wesley.
  • Weske, U., & Schott, C. (2016). What motivates different groups of public employees working for Dutch municipalities? Combining autonomous and controlled types of motivation. Review of Public Personnel Administration. doi:10.1177/0734371X16671981
  • Wright, B. E., & Grant, A. M. (2010). Unanswered questions about public service motivation: Designing research to address key issues of emergence and effects. Public Administration Review, 70(5), 691–700. doi:10.1111/puar.2010.70.issue-5
  • Wright, B. E., Moynihan, D. P., & Pandey, S. K. (2012). Pulling the levers: Transformational leadership, public service motivation, and mission valence. Public Administration Review, 72(2), 206–215. doi:10.1111/puar.2012.72.issue-2
  • Wright, B. E., & Pandey, S. K. (2008). Public service motivation and the asssumption of a person-organization fit: Testing the mediating effect of value congurence. Administration and Society, 40(5), 502–521. doi:10.1177/0095399708320187