References
- Ammons, D. N., & Rivenbark, W. C. (2008). Factors influencing the use of performance data to improve municipal services: Evidence from the North Carolina Benchmarking Project. Public Administration Review, 68(2), 304–318. https://doi.org/https://doi.org/10.1111/j.1540-6210.2007.00864.x
- Andrisani, P. J., Hakim, S., & Savas, E. S. (2013). The new public management: Lessons from innovating governors and mayors. Springer. http://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=5575542
- Askounis, D., Ergazakis, K., Mavri, M., & Toska, A. (2016). Estimating the performance of local authorities as a measure to overpass the financial crisis: The Greek case study. International Journal of Public Administration, 39(14), 1109–1124. https://doi.org/https://doi.org/10.1080/01900692.2015.1068326
- Astrini, N. J. (2015). Local government performance measurement: Developing indicators based on IWA 4: 2009. Public Organization Review, 15(3), 365–381. https://doi.org/https://doi.org/10.1007/s11115-014-0276-9
- Aucoin, P. (1990). Administrative reform in public management: Paradigms, principles, paradoxes and pendulums. Governance, 3(2), 115–137. https://doi.org/https://doi.org/10.1111/j.1468-0491.1990.tb00111.x
- Balaguer-Coll, M. T., Prior, D., & Tortosa-Ausina, E. (2007). On the determinants of local government performance: A two-stage nonparametric approach. European Economic Review, 51(2), 425–451. https://doi.org/https://doi.org/10.1016/j.euroecorev.2006.01.007
- Brusca, I., & Montesinos, V. (2016). Implementing performance reporting in local government: A cross-countries comparison. Public Performance & Management Review, 39(3), 506–534. https://doi.org/https://doi.org/10.1080/15309576.2015.1137768
- Caldas, P., Dollery, B., & Marques, R. C. (2018). Can we put numbers on municipal performance and sustainability? A new strategic paradigm. Lex Localis - Journal of Local Self-Government, 16(3), 631–647. https://doi.org/https://doi.org/10.4335/16.3.631-647(2018)
- Carlucci, D., Schiuma, G., & Sole, F. (2015). The adoption and implementation of performance measurement process in Italian public organisations: The influence of political, cultural and rational factors. Production Planning & Control, 26(5), 1–14. https://doi.org/https://doi.org/10.1080/09537287.2014.906678
- Carmeli, A. (2002). A conceptual and practical framework of measuring performance of local authorities in financial terms: Analysing the case of Israel. Local Government Studies, 28(1), 21–36. https://doi.org/https://doi.org/10.1080/714004135
- Clark, F. E. (1921). Criteria of marketing efficiency. American Economic Review, 11(2), 214–220. https://archive.org/details/jstor-1808657
- Conradie, J., & Schutte, H. (2003). Are performance measurements relevant to municipalities? Official Journal of the Institute of Municipal Finance Officers, 3(3), 34–35. https://journals.co.za/doi/pdf/10.10520/EJC42006
- Corrêa Gomes, R., & Do Valle, A. G. R. M. (2014). Analyzing the importance of financial resources for educational effectiveness: The case of Brazil. International Journal of Productivity and Performance Management, 63(1), 4–21. https://doi.org/https://doi.org/10.1108/IJPPM-08-2012-0085
- Da Cruz, N. F., & Marques, R. C. (2014). Revisiting the determinants of local government performance. Omega, 44, 91–103. https://doi.org/https://doi.org/10.1016/j.omega.2013.09.002
- Ebinger, F., Grohs, S., & Reiter, R. (2011). The performance of decentralisation strategies compared: An assessment of decentralisation strategies and their impact on local government performance in Germany, France and England. Local Government Studies, 37(5), 553–575. https://doi.org/https://doi.org/10.1080/03003930.2011.604557
- Eckerd, A., Bulka, L., Nahapetian, E., & Castellow, D. (2019). Strategic planning and performance measurement: Engaging the community to develop performance metrics. Critical Policy Studies, 1–20. https://doi.org/https://doi.org/10.1080/19460171.2019.1660904
- Flynn, A. (2018). Measuring procurement performance in Europe. Journal of Public Procurement, 18(1), 2–13. https://doi.org/https://doi.org/10.1108/JOPP-03-2018-001
- Foster, M., Henman, P., Gable, A., & Denton, M. (2016). Population health performance as primary healthcare governance in Australia: Professionals and the politics of performance. Policy Studies, 37(6), 521–534. https://doi.org/https://doi.org/10.1080/01442872.2015.1118028
- Galariotis, E., Guyot, A., Doumpos, M., & Zopounidis, C. (2016). A novel multi-attribute benchmarking approach for assessing the financial performance of local governments: Empirical evidence from France. European Journal of Operational Research, 248(1), 301–317. https://doi.org/https://doi.org/10.1016/j.ejor.2015.06.042
- Ghobadian, A., & Ashworth, J. (1994). Performance measurement in local government – concept and practice. International Journal of Operations & Production Management, 14(5), 35–51. https://doi.org/https://doi.org/10.1108/01443579410056786
- Herdiyanti, A., Hapsari, P. S., & Susanto, T. D. (2019). Modelling the smart governance performance to support smart city program in Indonesia. Procedia Computer Science, 161, 367–377. https://doi.org/https://doi.org/10.1016/j.procs.2019.11.135
- Hood, C. (1989). Public administration and public policy: intellectual challenges for the 1990s1. Australian Journal of Public Administration, 48(4), 346–358. https://doi.org/https://doi.org/10.1111/j.1467-8500.1989.tb02235.x
- Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. https://doi.org/https://doi.org/10.1111/j.1467-9299.1991.tb00779.x
- Huff, R. F. (2011). Measuring performance in US municipalities: Do personnel policies predict system level outcomes? Journal of Comparative Policy Analysis: Research and Practice, 13(1), 11–33. https://doi.org/https://doi.org/10.1080/13876988.2011.538535
- Ingram, R. C., Mays, G. P., & Kussainov, N. (2018). Changes in local public health system performance before and after attainment of national accreditation standards. Journal of Public Health Management and Practice, 24, S25–S34. https://doi.org/https://doi.org/10.1097/PHH.0000000000000766
- Jackson, A. (2005). Falling from a great height: principles of good practice in performance measurement and the perils of top down determination of performance indicators. Local Government Studies, 31(1), 21–38. https://doi.org/https://doi.org/10.1080/0300393042000332837
- Jaunich, M. K., Levis, J. W., DeCarolis, J. F., Barlaz, M. A., & Ranjithan, S. R. (2019). Solid waste management policy implications on waste process choices and systemwide cost and greenhouse gas performance. Environmental Science & Technology, 53(4), 1766–1775. https://doi.org/https://doi.org/10.1021/acs.est.8b04589
- Jeanrenaud, C., & Martin, S. (2005). Performance management at local level. Council of Europe.
- Kanji, G., & Moura E Sá, P. (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management & Business Excellence, 18(1–2), 49–56. https://doi.org/https://doi.org/10.1080/14783360601043096
- Kaplan, R. S., & Norton, D. P. (1992, January 1). The balanced scorecard—measures that drive performance. Harvard Business Review, 70(1), 71–79. January–February 1992. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2
- Kaplan, R. S., & Norton, D. P. (2002). Balanced scorecard: Strategický systém měření výkonnosti podniku (3rd ed.). Management Press.
- Kroll, A. (2015). Drivers of performance information use: Systematic literature review and directions for future research. Public Performance & Management Review, 38(3), 459–486. https://doi.org/https://doi.org/10.1080/15309576.2015.1006469
- Lapsley, I., & Wright, E. (2004). The diffusion of management accounting innovations in the public sector: A research agenda. Management Accounting Research, 15(3), 355–374. https://doi.org/https://doi.org/10.1016/j.mar.2003.12.007
- Lin, M.-I., Lee, Y.-D., & Ho, T.-N. (2011). Applying integrated DEA/AHP to evaluate the economic performance of local governments in China. European Journal of Operational Research, 209(2), 129–140. https://doi.org/https://doi.org/10.1016/j.ejor.2010.08.006
- McLaughlin, K., Osborne, S. P., & Ferlie, E. (2002). New public management: Current trends and future prospects. Routledge.
- Moran, P., & Ghoshal, S. (1999). Markets, firms, and the process of economic development. The Academy of Management Review, 24(3), 390. https://doi.org/https://doi.org/10.5465/amr.1999.2202128
- Mouzas, S. (2006). Efficiency versus effectiveness in business networks. Journal of Business Research, 59(10–11), 1124–1132. https://doi.org/https://doi.org/10.1016/j.jbusres.2006.09.018
- Overman, E. S., Steiss, A. W., Crane, D. P., Jones, W. A., Perry, J., Kraemer, K., Merkle, J. A., Rosenthal, S. R., Chase, G., & Reveal, E. (1984). Public management: What’s new and different? Public Administration Review, 44(3), 275. https://doi.org/https://doi.org/10.2307/975494
- Oztemel, E., & Salmona, M. O. A. (2009). A general framework for an agent-based service performance assessment system in local governments. European J. Of Industrial Engineering, 3(4), 436. https://doi.org/https://doi.org/10.1504/EJIE.2009.027036
- Padovani, E., & Scorsone, E. (2009). Comparing local governments’ performance internationally: A mission impossible? International Review of Administrative Sciences, 75(2), 219–237. https://doi.org/https://doi.org/10.1177/0020852309104173
- Palmer, A. J. (1993). Performance measurement in local government. Public Money & Management, 13(4), 31–36. https://doi.org/https://doi.org/10.1080/09540969309387786
- Perry, J. L., & Kraemer, K. L. (1983). Public management: Public and private perspectives (1st ed.). Mayfield Pub. Co.
- Pollitt, C. (1990). Managerialism and the public services: The Anglo-American experience. Basil Blackwell.
- Pulakos, E. D., Mueller-Hanson, R. A., O´Leary, R. S., & Meyrowitz, M. M. (2012). Building a high-performance culture: A fresh look at performance management. SHRM Foundation’s.
- Rivenbark, W. C., Ammons, D. N., & Roenigk, D. J. (2007). Benefiting from comparative performance statistics in local government. Popular Government, 72(3), 34–42. https://www.sog.unc.edu/sites/www.sog.unc.edu/files/articles/article4_0.pdf
- Robbins, G., Turley, G., & McNena, S. (2016). Benchmarking the financial performance of local councils in Ireland. Administration, 64(1), 1–27. https://doi.org/https://doi.org/10.1515/admin-2016-0009
- Santoso, D. S., & Gallage, P. G. M. P. (2019). Critical factors affecting the performance of large construction projects in developing countries: A case study of Sri Lanka. Journal of Engineering, Design and Technology, Ahead-of-print(ahead-of-print), 18(3), 531–556. https://doi.org/https://doi.org/10.1108/JEDT-05-2019-0130
- Steiss, A. W. (2003). Strategic management for public and nonprofit organizations. Marcel Dekker.
- Taweesan, A., Koottatep, T., & Dongo, K. (2017). Factors influencing the performance of faecal sludge management services: Case study in Thailand municipalities. Environment, Development and Sustainability, 19(1), 125–140. https://doi.org/https://doi.org/10.1007/s10668-015-9719-x
- Turley, G., Robbins, G., & McNena, S. (2015). A framework to measure the financial performance of local governments. Local Government Studies, 41(3), 401–420. https://doi.org/https://doi.org/10.1080/03003930.2014.991865
- Tüzüner, Z., & Alp, İ. (2018). Comparison of solid waste management performances of Turkey and EU countries associated with Malmquist Index. Journal of Polytechnic, 21(1), 75–81. https://doi.org/https://doi.org/10.2339/politeknik.386857
- Wu, J. C.-T., Tsai, H.-T., Shih, M.-H., & Fu, -H.-H. (2010). Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale. The Service Industries Journal, 30(3), 449–462. https://doi.org/https://doi.org/10.1080/02642060802248017
- Yang, Q., Fu, L., Liu, X., & Cheng, M. (2018). Evaluating the efficiency of municipal solid waste management in China. International Journal of Environmental Research and Public Health, 15(11), 2448. https://doi.org/https://doi.org/10.3390/ijerph15112448
- Yu, S.-H. (2019). Benchmarking and performance evaluation towards the sustainable development of regions in Taiwan: A minimum distance-based measure with undesirable outputs in additive DEA. Social Indicators Research, 144(3), 1323–1348. https://doi.org/https://doi.org/10.1007/s11205-019-02087-y
- Zafra-Gómez, J. L., López-Hernández, A. M., & Hernández-Bastida, A. (2009). Evaluating financial performance in local government: Maximizing the benchmarking value. International Review of Administrative Sciences, 75(1), 151–167. https://doi.org/https://doi.org/10.1177/0020852308099510
- Zhang, S., & Chen, S. (2014). Local governance performance in China: A fiscal perspective. Emerging Markets Finance and Trade, 50(6), 119–136. https://doi.org/https://doi.org/10.1080/1540496X.2014.1013863
- Zhonghua, C., & Ye, W. (2012). Research frontiers in public sector performance measurement. Physics Procedia, 25, 793–799. https://doi.org/https://doi.org/10.1016/j.phpro.2012.03.159