The forgotten worker: Neglected aspects of public service in an information age

References

• Herzberg , F. 1966 . Work and the Nature of Man , Cleveland, Ohio : World Publishing Company .
   Google Scholar
• Maslow , A. 1954 . Motivation and Personality , New York : Harper and Row .
   Google Scholar
• Maslow , A. 1962 . Toward A Psycholoay Of Being , New York : Van Nostrand .
   Google Scholar
• Bennis , W. and Slater , P. 1964 . Democracy is Inevitable . Harvard Business Review , 59 : 220 – 234 .
   Google Scholar
• Naisbitt , J. 1982 . Megatrends , New York : Warner Books .
   Google Scholar
• Ibid. 37
   Google Scholar
• Cleveland , H. 1985 . The Twilight of Hierarchy: Speculations on the Global Information Society . Public Administration Review , 45 : 185 – 195 .
   Web of Science ®Google Scholar
• Inman , C. , ed. 1983 . Managing the Service Economy , New York : Wiley .
   Google Scholar
• Scobel , D. 1975 . Doing Away With the Factory Blues . Harvard Business Review , 70 : 132 – 142 .
   Google Scholar
• Lipsky , M. 1980 . Street-Level Bureaucracy , New York : Russell Sage .
   Google Scholar
• Lipsky , M. 1976 . “ Toward A Theory of Street-Level Bureaucracy ” . In Theoretical Perspectives on Urban Politics , Edited by: Hawley , W. Englewood Cliffs, New Jersey : Prentice Hall .
   Google Scholar
• Lipsky . op.cit. 3
   Google Scholar
• Lewis , E. 1977 . American Politics in a Bureaucratic Age: Citizens, Constituents, Clients and Victims , Cambridge : Winthrop .
   Google Scholar
• Ibid. 39
   Google Scholar
• Prottas , J. M. 1978 . The Power of Street-Level Bureaucrats in Public Service Bureaucracies . Urban Affairs Quarterly , 13 : 285 – 312 .
   Google Scholar
• Lipsky . op.cit 5
   Google Scholar
• Payne , R. , Fineman , S. and Wall , T. 1976 . Organizational Climate and Job Satisfaction: A Conceptual Synthesis . Organizational Behavior and Human Performance , 16 : 45 – 62 .
   Web of Science ®Google Scholar
• Weaver , C. 1980 . Job Satisfaction in the United States in the 1970s . Journal of Applied Psychology , 65 : 364 – 367 .
   Web of Science ®Google Scholar
• Smith , P. , Kendall , L. and Hulin , C. 1969 . The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes , chicago : Rand-McNally .
   Google Scholar
• Mowday , R. , Steers , R and Porter , L. 1979 . The Measurement of Organizational Commitment . Journal of Vocational Behavior , 14 : 224 – 247 .
   Web of Science ®Google Scholar
• Ibid. 227
   Google Scholar
• Ibid. 227
   Google Scholar
• Adler , S. and Golan , J. 1981 . Lateness as Withdrawal Behavior . Journal of Applied Psychology , 66 : 544 – 554 .
   Web of Science ®Google Scholar
• Mobley , W. , Horner , S. and Hollingsworth , A. 1978 . An Evaluation of Precursors of Hospital Employee Turnover . Journal of Applied Psycholosy , 63 : 408 – 414 .
   PubMed Web of Science ®Google Scholar
• Porter , L. and Steers , R. 1973 . Organizational, Work and Personal Factors in Employment Turnover and Absenteeism . Psycholosical Bulletin , 80 : 161 – 176 .
   Google Scholar
• Hammer , T. , Landau , J. and Stern , R. 1981 . Absenteeism When Workers Have a Voice: The Case of Employee Ownership . Journal of Applied Psychology , 6 : 561 – 573 .
   Google Scholar
• Ibid.
   Google Scholar
• Petty , M. and Bruning , N. 1980 . Relationships Between Employees' Attitudes and Error Rates in Public Welfare Programs . Academy of Management Journal , 23 : 556 – 561 .
   Google Scholar
• Farrell , D. 1983 . Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study . Academy of Management Journal , 26 : 596 – 607 .
   Web of Science ®Google Scholar
• Farrell , D. and Petersen , J. 1982 . Patterns of Political Behavior in Organizations . Academy of Management Review , 7 : 403 – 412 .
   Google Scholar
• Bateman , T. and Organ , D. 1983 . Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee Citizenship . American Management Journal , 26 : 587 – 95 .
   Web of Science ®Google Scholar
• Porter , L. , Crampton , W. and Smith , F. 1976 . Organization Commitment and Managerial Turnover . Organizational Behavior and Human Performance , 15 : 87 – 95 .
   Web of Science ®Google Scholar
• Steers , R. 1977 . Antecedents and Outcomes of Organizational Committment . Administrative Science Quarterly , 22 : 46 – 56 .
   PubMed Web of Science ®Google Scholar
• Porter , L. , Steers , R. , Mowday , R. and Boulian , P. 1974 . Organizational Commitment, Job Satisfaction, and Turnover Among Psychological Technicians . Journal of Applied Psychology , 59 : 603 – 609 .
   Web of Science ®Google Scholar
• MacEachron , A. 1977 . Two Perspectives on the Relationship Between Job Level and Job Satisfaction . Orsanizational Behavior and Human performance , 19 : 226 – 246 .
   Google Scholar
• Bruning , N. and Snyder , R. 1983 . Sex and Position as Predictors of Organizational Commitment . Academy of Management Journal , 26 : 485 – 491 .
   Web of Science ®Google Scholar
• Morris , J. and Sherman , D. 1981 . Generalizability of the Organizational Commitment Model . Academy of Management Journal , 24 : 512 – 526 .
   Web of Science ®Google Scholar
• Ronen , S. and Sadan , S. 1984 . Job Attitudes Among Different Occupational Groups . Work and Occupations , 11 : 77 – 97 .
   Web of Science ®Google Scholar
• Morris , J. and Steers , R. 1980 . Structural Influences on Organizational Commitment . Journal of Vocational Behavior , 17 : 50 – 57 .
   Web of Science ®Google Scholar
• O'Reillv , C. and Caldwell , D. 1980 . Job Choice: The Impact of Intrinsic and Extrinsic Factors on Subsequent Satisfaction and Commitment . Journal of Applied Psychology , 65 : 559 – 565 .
   Google Scholar
• Bartol , K. 1979 . Individual versus Organizational Predictors of Job Satisfaction and Turnover Among Professionals . Journal of Vocational Behavior , 15 : 55 – 67 .
   Web of Science ®Google Scholar
• Hodson , R. 1985 . Workers' Comparisons and Job Satisfaction . Social Science Quarterly , 66 : 260 – 280 .
   Google Scholar
• Rizzo , J. , House , R. and Lirtzman , S. 1970 . Role Conflict and Ambiguity in Complex Organizations . Administrative Science Quarterly , 15 : 150 – 163 .
   Web of Science ®Google Scholar
• Buchanan , B. 1974 . Building Organizational Commitment: The Socialization of Managers in Work Organizations . Administrative Science Quarterly , 18 : 533 – 546 .
   Google Scholar
• Sheldon , M. 1971 . Investments and Involvements as Mechanisms Producing Commitment to Organizations . Administrative Science Quarterly , 16 : 143 – 150 .
   Web of Science ®Google Scholar
• Bonjean , C. , Grady , D. and Williams , J. 1967 . Social Mobility and Job Satisfaction . Social Forces , 45 : 492 – 501 .
   Google Scholar
• Form , W. and Geschwender , J. 1973 . Social Reference Basis of Job Satisfaction: The Case of the Manual Worker . American Sociological Review , 27 : 228 – 237 .
   Google Scholar
• Hrebiniak , L. and Alutto , J. 1973 . Personal and Role-Related Factors in the Development of Organizational Commitment . Administrative Science Quarterly , 17 : 555 – 573 .
   Google Scholar
• Lacy , W. , Bokemeier , J. and Shepard , J. 1983 . Job Attribute Preferences and Work Commitment of Men and Women in the United States . Personnel Psycholosy , 36 : 315 – 329 .
   Web of Science ®Google Scholar
• Brown , M. 1969 . Identification and Some Conditions of Organizational Involvement . Administrative Science Quarterly , 14 : 346 – 355 .
   Web of Science ®Google Scholar
• Lee , S. 1971 . An Empirical Analysis of Organizational Identification . Academy of Management Journal , 14 : 213 – 226 .
   Web of Science ®Google Scholar
• Patchen , M. 1970 . Participation, Achievement, and Involvement on the Job , Englewood Cliffs, New Jersey : Prentice Hall .
   Google Scholar
• Goodsell , C. 1985 . The Case for Bureaucracy , Chatham, New Jersey : Chatham House .
   Google Scholar
• Nalbandian , J. and Edwards , J. 1983 . The Values of Public Admininistrators: A Comparison With Lawyers, Social Workers, and Business Administration . Review of Public Personnel Administration , 4 : 114 – 127 .
   Google Scholar
• Rainey , H. 1982 . Reward Preferences Among Public and Private Managers: In Search of the Service Ethic . American Review of Public Administration , 16 : 288 – 302 .
   Google Scholar
• Levine , C. and Wolohojian , G. 1983 . “ Retrenchment and Human Resources Management: Combatting the Discount Effects of Uncertainty ” . In Public Personnel Management: Problems and Prospects , Edited by: Hays , S. and Kearney , R. Englewood Cliffs, New Jersey : Prentice Hall .
   Google Scholar
• Schmidt , W. H. and Posner , B.Z. 1986 . Values and Expectations of Federal Service Executives . Public Administration Review , 46 : 447 – 454 .
   Web of Science ®Google Scholar
• Romzek , B. 1985 . The Effects of Public Service Recognition . Public Administration Review , 45 : 282 – 291 .
   Web of Science ®Google Scholar
• Wildavsky , A. 1988 . Ubiquitous Anomie: Public Service in an Era of Ideological Dissensus . Public Administration Review , 48 : 753 – 755 .
   Google Scholar
• Gulick , L. 1985 . The Dynamics of Public Administration Today as Guidelines for the Future . Public Administration Review , 43 : 193 – 198 .
   Google Scholar