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Original Articles

Towards a public service blend of human resource management and TQM

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Pages 1781-1810 | Published online: 26 Jun 2007

References

  • Deming , W. Edwards . 1982 . Out of Crisis , Cambridge : MIT Press . Ishikawa, Kaoru. What is Total Quality Control? The Japanese Way, D.J. Lu, Trans., Prentice-Hall, Englewood Cliffs, New Jersey, 1985
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  • Hyde , Kroneberg , Leoffler , Drummond and Chell . 1992 . ibid , 16 Fall
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  • 1990 . Ibid , 79 June : 23 Hyde, op. cit.; Kronenberg and Loeffler, op. cit.; Drummond and Chell, op. cit
  • Thompson , Lawrence . May 1991 . Service to the Public: How Effective and Responstive is the Government? , May , Washington, D.C : U.S. G.A.O . GAOn-HRD-91-26. Milakovich, ibid
  • Milakovich . 1991 . op.cit , May : 25 – 27 . Thompson, ibid
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  • 1992 . Ibid , 52 August
  • 1992 . Ibid , 52 August
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  • Daley , Dennis . 1992 . Pay for Performance Appraisal and Total Quality Management . Public Productivity and Management Review , 16 Fall : 39 – 51 . Hyde, op. cit.;Schuler, Randall,“Strategic Human Resources Management: Linking the People with Strategic Needs of the Business.” Organization Dynamics 21 (Summer 1992):18-32; Bowen, David and Lawler, Edward E. 111. “Total Quality Oriented Human Resources Management.” Organization Dynamics 20 (Spring 1992):29-41
  • Klein , Robert A. September 1989 . A Total Quality Approach to Performance Reviews , September , American Productivity and Quality Center . Lareau, William. American Samurai, New Win, Clinton, New Jersey, 1991; Milakovich, 1990, ibid.; Moen, Ronald. “The Performance Appraisal System: Deming's Deadly Disease,” unpublished paper for Quality Progress, I August 1989
  • Matthews , Steve . 1992 . Advancing Classification with Process Analysis . Classifiers'Column , 23 September : 1 – 6 . October
  • Ishikawa . 1992 . op. cit , 23 September
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  • Fine , Sidney A. 1951 . A Pilot Study to Develop a Functional Classification Structure of Occupations . paper presented at the American Psychological Association's Convention . 1951 , Chicago, Illinois. Wiley, Wretha W. An Introduction to Functional Job Analysis: A Scaling of Selected Tasks From the Social Welfare Field, The W.E. Upjohn Institute for Employment Research, Kalamazoo, Michigan, 1971; U.S. Department of Labor, Manpower Administration. Handbook forhalyzing Jobs, U.S. G.P.O., Washington, D.C. 1972
  • McGregor , Eugene B. 1988 . The Public Sector Human Resource Puzzle: Strategic Management of a Strategic Resource . Public Administration Review , 48 November : 941 – 961 . December
  • 1988 . Ibid , 48 November : 945
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  • Matthews . 1979 . op. cit , : 4
  • McCormack , Shaun . 1992 . TQM: Getting It Right the First Time . Training and Development , 46 June : 43 – 46 .
  • Bowen and Lawler . 1992 . op. cit , 46 June
  • Ferketish , B. Jean and Hayden , John . 1992 . HRD and Quality: The Chicken or the Egg? . Training and Development , 46 January : 39 – 43 .
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  • Hyde , Albert C. 1991 . TQM - Yes, Performance Appraisal No! . Periscope , 12 September : 4 ASPNSPLAR news letter
  • 1991 . Ibid , 12 September
  • Daley . 1991 . op. cit , 12 September
  • Lawler , Edward E. III . 1990 . The New Plant Revolution Revisited . Organizational Dynamics , 19 Autumn : 5 – 14 .
  • 1990 . op. cit , 19 Autumn
  • Johnson . 1990 . op. cit , 19 Autumn
  • Ferketish and Hayden . 1990 . op. cit , 19 Autumn : 39
  • Bowen and Lawler . 1990 . op. cit , 19 Autumn
  • Ferketish and Hayden . 1990 . op. cit , 19 Autumn
  • McCormack . 1990 . op. cit , 19 Autumn
  • Ferketish and Hayden . 1990 . op. cit , 19 Autumn
  • McCormack . 1990 . op. cit , 19 Autumn
  • Schonberger . 1990 . op. cit , 19 Autumn Lareau, op. cit.; Bowen and Lawler, op. cit
  • Lawler , Edward E. III . 1991 . Paying For the Person: A Better Approach to Management , Los Angeles : Center for Effective Organizations, University of Southern California .
  • Ledford , Gerald E. Jr . 1991 . “ The Design of Skill-Based Pay Plans ” . In The Compensation Handbook , Edited by: Rock , Milton L. and Berger , L.A. New York : McGraw-Hill .
  • Matthews . 1991 . op. cit ,
  • Siegel , Gilbert B. 1992 . Public Employee Compensation and Its Role in Public Sector Strategic Management , 107 – 136 . New York : Quorum Books . Three Federal Demonstration Projects: Using Monetary Performance Awards. Public Personnel Management 23 (Spring 1994): 153-164
  • Cooper , Christine L. , Dyck , Bruno and Frohlich , Norman . 1992 . Improving the Effectiveness of Gainsharing: The Role of Fairness and Participation . Administrative Science Quarterly , 37 September : 471 – 490 .
  • Levine , Marvin . 1992 . Labour and Management Response to Total Quality Management . Labour Law Journal , 37 February : 107 – 116 .
  • 1993 . Quality Management. Survey of Federal Organizations , 37 February GAOIGGD 93-9BR
  • Orvis , Bruce R. , Hosek , James R. and Mattock , Michael G. 1991 . Pacer Share Productivity and Personnel Management Demonstration. First Year Evaluation , Santa Monica, California : Rand Corporation . See Siege], 1994, op. cit., for documentation and comparison with two other demonstration projects relative to compensation issues; on the Pacer Share Project evaluation
  • Schay , Brigitte . 1993 . In Search of the Holy Grail: Lessons in Performance Management . Public Personnel Management , 22 Winter : 649 – 668 .
  • Gilbert , G. Ronald . 1992 . Quality Improvement in a Federal Defense Organization . Public Productivity and Management Review , 16 Fall : 65 – 75 .

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