Organizational Impression Management: Utilizing Anticipatory Tactics

REFERENCES

• Allen , M. W. , & Caillouet , R. H. ( 1994 ). Legitimation endeavors: Impression management strategies used by an organization in crises . Communication Monographs , 61 , 44 – 62 .
   Web of Science ®Google Scholar
• Ashforth , B. E. , & Fried , Y. ( 1988 ). The mindlessness of organizational behaviors . Human Relations , 41 , 305 – 329 .
   Web of Science ®Google Scholar
• Baumeister , R. F. ( 1982 ). Self-esteem, self-presentation, and future interaction: A dilemma of reputation . Journal of Personality , 50 , 39 – 45 .
   Web of Science ®Google Scholar
• Bolino , M. , Kacmar , K. M. , Turnley , W. H. , & Gilstrap , J. B. ( 2008 ). A multi-level review of impression management motives and behaviors . Journal of Management , 34 , 1080 – 1109 .
   Web of Science ®Google Scholar
• Cacioppo , J. T. , & Petty , R. E. ( 1981 ). Social psychological procedures for cognitive response assessment: The thought-listing technique . In T. V. Merluzzi , C. R. Glass , & M. Genest (Eds.), Cognitive assessment (pp. 309 – 342 ). New York , NY : Guilford Press .
   Google Scholar
• Caillouet , R. H. , & Allen , M. W. ( 1996 ). Impression management strategies employees use when discussing their organization's public image . Journal of Public Relations Research , 8 , 211 – 227 .
   Google Scholar
• Caldiero , C. T. , Taylor , M. , & Ungureanu , L. ( 2009 ). Image repair tactics and information subsidies during fraud crises . Journal of Public Relations Research , 21 , 218 – 228 .
   Web of Science ®Google Scholar
• Carver , C. S. , & Scheier , M. F. ( 1990 ). Origins and functions of positive and negative affect: A control-process view . Psychological Review , 1 , 19 – 35 .
   Web of Science ®Google Scholar
• Cialdini , R. B. ( 1984 ). Influence: The new psychology of modem persuasion . New York , NY : Quill .
   Google Scholar
• DiMaggio , P. J. , & Powell , W. W. ( 1983 ). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields . American Sociological Review , 48 , 147 – 160 .
   Web of Science ®Google Scholar
• Dutton , J. E. , & Dukerich , J. M. ( 1991 ). Keeping an eye on the mirror: Image and identity in organizational adaptation . Academy of Management Journal , 34 , 517 – 554 .
   Web of Science ®Google Scholar
• Elsbach , K. D. , Sutton , R. L. , & Principe , K. E. ( 1998 ). Averting expected challenges through anticipatory impression management: A study of hospital billing . Organization Science , 9 , 68 – 86 .
   Web of Science ®Google Scholar
• Fine , G. A. , & Elsbach , K. D. ( 2000 ). Ethnography and experiment in social psychological theory building: Tactics for integrating qualitative field data with quantitative lab data . Journal of Experimental Social Psychology , 36 , 51 – 76 .
   Web of Science ®Google Scholar
• Fiske , S. T. , & Taylor , S. E. ( 1991 ). Social cognition () , 2nd ed. . New York , NY : McGraw-Hill .
   Google Scholar
• Gardner , W. L. , & Martinko , M. J. ( 1988 ). Impression management: An observational study linking audience characteristics with verbal self-presentations . Academy of Management Journal , 31 , 42 – 65 .
   Web of Science ®Google Scholar
• Highhouse , S. , Thornbury , E. E. , & Little , I. S. ( 2007 ). Social-identity functions of attraction to organizations . Organizational Behavior and Human Decision Processes , 103 , 134 – 146 .
   Web of Science ®Google Scholar
• Holladay , S. J. ( 2009 ). Crisis communication strategies in the media coverage of chemical accidents . Journal of Public Relations Research , 21 , 208 – 217 .
   Web of Science ®Google Scholar
• Isen , A. M. , & Shalker , T. E. ( 1982 ). Do you “accentuate the positive, eliminate the negative” when you are in a good mood? Social Psychology Quarterly , 45 , 58 – 63 .
   Web of Science ®Google Scholar
• Janis , I. L. ( 1989 ). Crucial decisions . New York , NY : The Free Press .
   Google Scholar
• Jones , E. E. , & Pittman , T. S. ( 1982 ). Toward a general theory of strategic self-presentation . In J. Suls (Ed.), Psychological perspectives on the self (pp. 231 – 262 ). Hillsdale , NJ : Erlbaum .
   Google Scholar
• Lammers , J. C. , & Barbour , J. B. ( 2006 ). An institutional theory of organizational communication . Communication Theory , 16 , 356 – 377 .
   Web of Science ®Google Scholar
• Lazarus , R. S. ( 1991 ). Emotion and adaptation . New York , NY : Oxford University Press .
   Google Scholar
• Leary , M. R. ( 1995 ). Self-presentation: Impression management and interpersonal behavior . Boulder , CO : Westview .
   Google Scholar
• Leary , M. R. , & Kowalski , R. M. ( 1990 ). Impression management: A literature review and two-component model . Psychological Bulletin , 107 , 34 – 47 .
   Web of Science ®Google Scholar
• Mewborn , C. R. , & Rogers , R. W. ( 1979 ). Effects of threatening and reassuring components of fear appeals on physiological and verbal measures of emotion and attitudes . Journal of Experimental Social Psychology , 15 , 242 – 253 .
   Web of Science ®Google Scholar
• Meyer , J. W. , & Rowan , B. ( 1977 ). Institutionalized organizations: Formal structure as myth and ceremony . American Journal of Sociology , 83 , 340 – 363 .
   Web of Science ®Google Scholar
• Osterhouse , R. , & Brock , T. ( 1970 ). Distraction increases yielding to propaganda by inhibiting counterarguing . Journal of Personality and Social Psychology , 15 , 344 – 358 .
   Web of Science ®Google Scholar
• Preacher , K. J. , & Hayes , A. F. ( 2008 ). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models . Behavior Research Methods , 40 , 879 – 891 .
   PubMed Web of Science ®Google Scholar
• Schlenker , B. R. , & Pontari , B. A. (2000). The strategic control of information: Impression management and self-presentation in daily life. In A. Tesser , R. Felson , & J. Suls (Eds.), Perspectives on self and identity (pp. 199–232). Washington , DC : American Psychological Association.
   Google Scholar
• Schwarz , N. ( 1990 ). Feelings as information: Information and motivational functions of affective states . In R. Sorrentino & E. T. Higgins (Eds.), Handbook of motivation and cognition: Foundations of social behavior (pp. 527 – 561 ). New York , NY : Guilford .
   Google Scholar
• Scott , W. R. ( 2001 ). Institutions and organizations () , 2nd ed. . Thousand Oaks , CA : Sage .
   Google Scholar
• Stemthal , B. , & Craig , C. S. ( 1974 ). Fear appeals: Revisited and revised . Journal of Consumer Research , 1 , 22 – 34 .
   Web of Science ®Google Scholar
• Sutton , R. I. , & Callahan , A. L. ( 1987 ). The stigma of bankruptcy: Spoiled organizational image and its management . Academy of Management Journal , 30 , 405 – 436 .
   Web of Science ®Google Scholar
• Tal-Or , N. ( 2010 ). Indirect ingratiation: Pleasing people by associating them with successful others and by praising their associates . Human Communication Research , 36 , 163 – 189 .
   Web of Science ®Google Scholar
• Taylor , S. E. ( 1991 ). Asymmetrical effects of positive and negative events: The mobilization–minimization hypothesis . Psychological Bulletin , 110 , 67 – 85 .
   PubMed Web of Science ®Google Scholar
• Teegardin , C. ( 1993 , September 12 ). The truth about hospital charges . The Atlanta Journal/Constitution , p. A1 .
   Google Scholar