References
- Bakker, K. (2003). An uncooperative commodity: Privatising water in England and Wales. Oxford: OUP.
- Cave, M. (2009). Independent review of competition and innovation in water markets: Final report. Retrieved August 12, 2015, from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/69462/cave-review-final-report.pdf
- Citizens’ Advice Scotland. (2015). Sink or swim: Consumers’ experience of water and sewerage debt. Retrieved January 11, 2016, from http://www.cas.org.uk/publications/sink-or-swim-consumers-experiences-water-and-sewerage-debt
- Consumer Futures. (2014). Keeping your head above water. Retrieved January 11, 2016, from http://www.consumerfutures.org.uk/files/2014/02/Keeping-your-head-above-water.pdf
- Customer Forum. (2015). Legacy report: Lessons learned from customer involvement in the 2015–2021 strategic review of charges. Retrieved August 21, 2015, from http://www.watercommission.co.uk/view_CustomerForum.aspx
- Customer Forum Cooperation Agreement. (2011). Retrieved January 11, 2016, from http://www.watercommission.co.uk/view_CustomerForum.aspx
- Delmon, J. (2001). Water projects a commercial and contractual guide. The Hague: Kluwer Law International.
- Department for Business, Skills and Innovation. (2011). Principles of economic regulation. Retrieved January 11, 2016, from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/31623/11-795-principles-for-economic-regulation.pdf
- Dublin Statement. (1992). Dublin statement on water and sustainable development [online]. Retrieved January 11, 2016, from http://www.wmo.ch/pages/prog/hwrp/documents/english/icwedece.html
- Gray, D. (2011). Review of Ofwat and consumer representation in the water sector (DEFRA). Retrieved August 12, 2015, from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/69442/ofwat-review-2011.pdf
- Hendry, S. (2003). Scotland’s water – Safe clean affordable public. Natural Resources Journal, 43, 491–517.
- Hendry, S. (2016a). The value of Scotland’s water resources legal analysis (CREW Publication). Retrieved March 29, 2016, from http://www.crew.ac.uk/publications/valueofthewaterresources-legalanalysis
- Hendry, S. (2016b). The Customer Forum – Putting customers at the centre of regulating water services. Water Policy. doi:10.2166/wp.2016.199
- Hill, R. (2014). Report of the working group on consumer and competition policy for Scotland. Retrieved December 21, 2015, from http://www.gov.scot/Resource/0048/00488834.pdf
- Littlechild, S. (2014). The Customer Forum: Customer engagement in the Scottish Water sector. Utilities Policy, 31, 206–218. doi:10.1016/j.jup.2014.10.002
- Martin-Ortega, J., Holstead, K., & Kenyon, W. (2013). The value of Scotland’s water resources (CREW Publication). Retrieved January 11, 2016, from http://www.hutton.ac.uk/sites/default/files/files/publications/water-resources-bill-leaflet-feb2013.pdf
- McDonald, D., & Ruiters, G. (Eds.). (2005). The age of commodity: Water privatisation in Southern Africa. London: Earthscan.
- McNabb, S. (2015). SNP accused of ‘privatising’ £360m water contract Scotsman Newspaper 6/10/2015 [online]. Retrieved January 11, 2016, from http://www.scotsman.com/news/politics/snp-accused-of-privatising-360m-water-contract-1-3908667
- OFWAT. (2011). Involving customers in price setting – Ofwat’s customer engagement policy statement. Retrieved December 21, 2015, from http://www.ofwat.gov.uk/wp-content/uploads/2015/11/pap_pos20110811custengage.pdf
- Ogus, A. (1994). Regulation: Legal form and economic theory. Oxford: Clarendon Press.
- Reid, K., & Zimmerman, R. (Eds.). (2000). A history of private law in Scotland (Vol. I). Oxford: OUP.
- Renzetti, S., & Dupont, D. (2006). Ownership and performance of water utilities. In J. Chenoweth & J. Bird (Eds.), The business of water and sustainable development (Chapter 7). Sheffield: Greenleaf Publishing.
- Scottish Government. (2010). Building a Hydro Nation. Retrieved January 11, 2016, from www.scotland.gov.uk/Publications/2010/12/14111932/0
- Scottish Government. (2012). Scotland the Hydro Nation. Retrieved January 11, 2016, from www.scotland.gov.uk/Publications/2012/02/9536
- Scottish Government. (2014a). The Scottish water (objectives: 2015 to 2021) directions 2014. Retrieved 20 July 2016 from http://www.gov.scot/Topics/Business-Industry/waterindustryscot/SWI-1/SWI-P/policy
- Scottish Government. (2014b). Principles of charging statement 2015-21. Retrieved 20 July 2016 from http://www.gov.scot/Topics/Business-Industry/waterindustryscot/SWI-1/SWI-P/policy
- Scottish Government. (2015). Water contract brings £40m in savings. Press Release 6/10/2015. Retrieved January 11, 2016, from http://news.scotland.gov.uk/News/Water-contract-brings-40m-in-savings-1df3.aspx
- Scottish Parliament Transport and Environment Committee Report No. 9 of 2001. Report on the inquiry into water and the water industry. Retrieved January 11, 2016, from http://archive.scottish.parliament.uk/business/committees/historic/x-transport/reports-01/trr01-09-vol01-01.htm
- Scottish Water. (2009). Water resource plan. Retrieved January 11, 2016, from http://www.scottishwater.co.uk/About-Us/Publications/Key-Publications/25-Year-Water-Resource-Plan
- Scottish Water. (2014a). Strategic projection. Retrieved January 11, 2016, from http://www.scottishwater.co.uk/about-us/publications/strategic-projections
- Scottish Water. (2014b). Business plan 2015–21 and appendices. Retrieved August 12, 2015, from http://www.scottishwater.co.uk/about-us/publications/strategic-projections
- Water Industry Commissioner for Scotland. (1999). Strategic Review of Charges 2000–2002, archive document available from WICS on request.
- Water Industry Commissioner for Scotland. (2001). Strategic review of charges 2002–2006. Retrieved January 11, 2015, from http://www.watercommission.co.uk/view_Price_Setting_2002-06.aspx
- Water Industry Commissioner for Scotland. (2005). The strategic review of charges 2006–2010 draft determination (Vol. 5, Chapters 8–11), archive documents available from WICS on request.
- WICS. (2005). The strategic review of charges 2006–10: The final determination. Retrieved January 11, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/final%20determination.pdf. Supporting documents are available from WICS on request. P.9
- WICS. (2009). The strategic review of charges 2010–14 the draft determination. Retrieved January 11, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/WICS%20DraftDetermination_1.pdf
- WICS. (2012). Information note No.7 financial tramlines. Retrieved January 11, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/CustomerForumNote7.pdf
- WICS. (2013a). Water and sewerage services in Scotland: An overview of the competitive market. Retrieved January 11, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/WICSHouseofCommonsPaper(C).pdf
- WICS. (2013b). Strategic review of charges 2015–21: Innovation and choice. Retrieved August 12, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/scr%20innovation%20and%20change%20proof%204.pdf
- WICS. (2014). Strategic review of charges 2015–21: Draft determination. Retrieved August 12, 2015, from http://www.watercommission.co.uk/UserFiles/Documents/scr%20innovation%20and%20change%20proof%204.pdf