A conceptual model for adoption of information communication technology in the travel and tourism industry

References

• Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of consumer research, 13(4), 411–454. doi: 10.1086/209080
   Web of Science ®Google Scholar
• Anderson, R. L., & Ortinau, D. J. (1988). Exploring consumers’ post adoption attitudes and use behaviors in monitoring the diffusion of a technology-based discontinuous innovation. Journal of Business Research, 17(3), 283–298. doi: 10.1016/0148-2963(88)90060-4
   Web of Science ®Google Scholar
• Bedard, F. (2000). Tomorrow's travel agency: A survey of adaptation and positioning strategies to new technologies in services. Vienna: Springer.
   Google Scholar
• Berne, C., Garcia-Gonzalez, M., & Mugica, J. (2012). How ICT shifts the power balance of tourism distribution channels. Tourism Management, 33(1), 205–214. doi: 10.1016/j.tourman.2011.02.004
   Web of Science ®Google Scholar
• Choi, H., Kim, Y., & Kim, J. (2011). Driving factors of post adoption behavior in mobile data services. Journal of Business Research, 64(11), 1212–1217. doi: 10.1016/j.jbusres.2011.06.025
   Web of Science ®Google Scholar
• Connolly, D. J., & Lee, S. (2006). Developing information technology proficiencies and fluency in hospitality students. Journal of Hospitality & Tourism Education, 18(3), 15–29. doi: 10.1080/10963758.2006.10696861
   Google Scholar
• Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. doi: 10.2307/249008
   Web of Science ®Google Scholar
• Frew, A. J. (2000). A critical analysis of tourism information technology research. Vienna: Springer.
   Google Scholar
• Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90.
   Web of Science ®Google Scholar
• Golder, P. N., & Tellis, G. J. (1998). Beyond diffusion: An affordability model of the growth of new consumer durables. Journal of Forecasting, 17(3–4), 259–280. doi: 10.1002/(SICI)1099-131X(199806/07)17:3/4<259::AID-FOR696>3.0.CO;2-T
   Web of Science ®Google Scholar
• Grover, V., & Ramanlal, P. (1999). Six myths of information and markets: Information technology networks, electronic commerce, and the battle for consumer surplus. MIS Quarterly, 23(4), 465–495. doi: 10.2307/249486
   Web of Science ®Google Scholar
• Hahn, M., Park, S., Krishnamurthi, L., & Zoltners, A. A. (1994). Analysis of new product diffusion using a four-segment trial-repeat model. Marketing Science, 13(3), 224–247. doi: 10.1287/mksc.13.3.224
   Web of Science ®Google Scholar
• Hashim, N. H., Scaglione, M., & Murphy, J. (2012). Information and communication technologies in tourism 2012. Helsingborg: Springer.
   Google Scholar
• Hoch, S. J., & Deighton, J. (1989). Managing what consumers learn from experience. The Journal of Marketing, 53(2), 1–20. doi: 10.2307/1251410
   Web of Science ®Google Scholar
• Huh, H. J., Kim, T. T., & Law, R. (2009). A Comparison of competing theoretical models for understanding acceptance behavior of information systems in upscale hotels. International Journal of Hospitality Management, 28(1), 121–134. doi: 10.1016/j.ijhm.2008.06.004
   Web of Science ®Google Scholar
• Kiesler, S., Kraut, R., Lundmark, V., Scherlis, W., & Mukhopadhyay, T. (1997). CHI97. Georgia: ACM.
   Google Scholar
• Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. Tourism management, 29(3), 500–513. doi: 10.1016/j.tourman.2007.05.016
   Web of Science ®Google Scholar
• Kotler, P. (2009). Marketing management: A South Asian perspective. New Delhi: Dorling Kindersley India.
   Google Scholar
• Law, R., & Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17(2), 170–180. doi: 10.1108/09596110510582369
   Google Scholar
• Law, R., Leung, R., & Buhalis, D. (2009). Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007. Journal of Travel & Tourism Marketing, 26(5–6), 599–623. doi: 10.1080/10548400903163160
   Web of Science ®Google Scholar
• Lewis, L. K., & Seibold, D. R. (1993). innovation modification during intra-organizational adoption. Academy of Management Review, 18(2), 322–354.
   Web of Science ®Google Scholar
• Lindlof, T. R. (1992). Computing tales: Parents’ discourse about technology and family. Social Science Computer Review, 10(3), 291–309. doi: 10.1177/089443939201000301
   Google Scholar
• Mahajan, V., Muller, E., & Bass, F. M. (1990). new product diffusion models in marketing: A review and directions for research. Journal of Marketing, 54(1), 1–26. doi: 10.2307/1252170
   Web of Science ®Google Scholar
• Mahler, A., & Rogers, E. M. (1999). The diffusion of interactive communication innovations and the critical mass: The adoption of telecommunications services by German banks. Telecommunications policy, 23(10), 719–740. doi: 10.1016/S0308-5961(99)00052-X
   Web of Science ®Google Scholar
• McFarland, D. J., & Hamilton, D. (2006). Adding contextual specificity to the technology acceptance model. Computers in Human Behavior, 22(3), 427–447. doi: 10.1016/j.chb.2004.09.009
   Web of Science ®Google Scholar
• Mick, D. G., & Fournier, S. (1998). Paradoxes of technology: Consumer cognizance, emotions, and coping strategies. Journal of Consumer Research, 25(2), 123–143. doi: 10.1086/209531
   Web of Science ®Google Scholar
• Mukherjee, A., & Hoyer, W. D. (2001). The effect of novel attributes on product evaluation. Journal of Consumer Research, 28(3), 462–472. doi: 10.1086/323733
   Web of Science ®Google Scholar
• Norman, D. A. (1998). The invisible computer: Why good products can fail, the personal computer is so complex, and information appliances are the solution. Cambridge: Massachusetts Institute of Technology Press.
   Google Scholar
• Pena, A. I. P., & Jamilena, D. M. F. (2010). The relationship between business characteristics and ICT deployment in the rural tourism sector: The case of Spain. International Journal of Tourism Research, 12(1), 34–48.
   Web of Science ®Google Scholar
• Poon, A. (1993). Tourism, technology and competitive strategies. New York: CABI Publishing.
   Google Scholar
• Ram, S., & Jung, H. S. (1990). The conceptualization and measurement of product usage. Journal of the Academy of Marketing Science, 18(1), 67–76. doi: 10.1007/BF02729763
   Google Scholar
• Ridgway, N. M., & Price, L. L. (1994). Exploration in product usage: A model of use innovativeness. Psychology & Marketing, 11(1), 69–84. doi: 10.1002/mar.4220110108
   Google Scholar
• Robertson, T. S, & Gatignon, H. (1986). Competitive effects on technology diffusion. Journal of Marketing, 50(3), 1–12. doi: 10.2307/1251581
   Web of Science ®Google Scholar
• Rogers, E. M. (1995). Diffusion of innovations. New York: The Free Press.
   Google Scholar
• Rose, G., & Straub, D. (1998). Predicting general IT use: Applying TAM to the Arabic world. Journal of Global Information Management, 6(3), 39–46. doi: 10.4018/jgim.1998070104
   Google Scholar
• Shih, C. F., & Venkatesh, A. (2004). Beyond adoption: Development and application of a use-diffusion model. Journal of Marketing, 68(1), 59–72. doi: 10.1509/jmkg.68.1.59.24029
   Web of Science ®Google Scholar
• Singh, A. J., & Kasavana, M. L. (2005). The impact of information technology on future management of lodging operations: A Delphi study to predict key technological events in 2007 and 2027. Tourism and Hospitality Research, 6(1), 24–37. doi: 10.1057/palgrave.thr.6040042
   Google Scholar
• Tinnell, C. S. (1985). An ethnographic look at personal computers in the family setting. Marriage & Family Review, 8(1–2), 59–69. doi: 10.1300/J002v08n01_05
   Google Scholar
• UNWTO (2015). Tourism Highlights. Madrid: UNWTO.
   Google Scholar
• Venkatesh, V. (1999). Creation of favorable user perceptions: Exploring the role of intrinsic motivation. MIS Quarterly, 23(2), 239–260. doi: 10.2307/249753
   Web of Science ®Google Scholar