Museum coolness: creating the desire to revisit

References

• Ahuvia, A. C. (2005). Beyond the extended self: Loved objects and consumers’ identity narratives. Journal of Consumer Research, 32(1), 171–184. https://doi.org/10.1086/429607
   Web of Science ®Google Scholar
• Ahuvia, A. C., Batra, R., & Bagozzi, R. P. (2009). Love, desire and identity: A conditional integration theory of the love of things. In D. J. MacInnis & C. W. Park (Eds.), The handbook of brand relationships (pp. 342–357). ME Sharpe.
   Google Scholar
• Albert, N., Merunka, D., & Valette-Florence, P. (2008). When consumers love their brands: Exploring the concept and its dimensions. Journal of Business Research, 61(10), 1062–1075. https://doi.org/10.1016/j.jbusres.2007.09.014
   Web of Science ®Google Scholar
• Antón, C., Camarero, C., & Garrido, M. (2018). What to do after visiting a museum? From post-consumption evaluation to intensification and online content generation. Journal of Travel Research, 58(6), 1052–1063. https://doi.org/10.1177/0047287518793040
   Web of Science ®Google Scholar
• Bagozzi, R. P., Batra, R., & Ahuvia, A. (2017). Brand love: Development and validation of a practical scale. Marketing Letters, 28(1), 1–14. https://doi.org/10.1007/s11002-016-9406-1
   Web of Science ®Google Scholar
• Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand love. Journal of Marketing, 76(2), 1–16. https://doi.org/10.1509/jm.09.0339
   Web of Science ®Google Scholar
• Belk, R. W., Tian, K., & Paavola, H. (2010). Consuming cool behind the unemotional mask. In R. W. Belk (Ed.), Research in consumer behavior (pp. 183–208). Emerald Group Publishing.
   Google Scholar
• Black, R. (2017). Improving engagement between tourists and staff at natural and cultural heritage tourism sites: Exploring the concept of interpretive conversations. Tourism Recreation Research, 43(1), 82–90. https://doi.org/10.1080/02508281.2017.1382981
   Web of Science ®Google Scholar
• Bonn, M., Joseph-Mathews, S., Dai, M., Hayes, S., & Cave, J. (2007). Heritage/cultural attraction atmospherics: Creating the right environment for the heritage/cultural visitor. Journal of Travel Research, 45(3), 345–354. https://doi.org/10.1177/0047287506295947
   Google Scholar
• Bruun, A., Raptis, D., Kjeldskov, J., & Skov, M. B. (2016). Measuring the coolness of interactive products: The COOL questionnaire. Behaviour & Information Technology, 35(3), 233–249. https://doi.org/10.1080/0144929X.2015.1125527
   Web of Science ®Google Scholar
• Buhrmester, M., Kwang, T., & Gosling, S. D. (2011). Amazon’s Mechanical Turk a new source of inexpensive, yet high-quality, data? Perspectives on Psychological Science, 6(1), 3–5. https://doi.org/10.1177/1745691610393980
   Web of Science ®Google Scholar
• Burton, C., & Griffin, J. (2008). More than a museum? Understanding how small museums contribute to social capital in regional communities. Asia Pacific Journal of Arts and Cultural Management, 5(1), 314–332.
   Google Scholar
• Carroll, B., & Ahuvia, A. (2006). Some antecedents and outcomes of brand love. Marketing Letters, 17(2), 79–89. https://doi.org/10.1007/s11002-006-4219-2
   Web of Science ®Google Scholar
• Carù, A., & Ostillio, M. C. (2017). Corporate museums to enhance brand authenticity in luxury goods companies: The case of Salvatore Ferragamo. International Journal of Arts Management, 19(2), 32–45.
   Web of Science ®Google Scholar
• Chen, C., & Chou, S. (2019). Antecedents and consequences of perceived coolness for generation Y in the context of creative tourism – a case study of the pier 2 art center in Taiwan. Tourism Management, 72, 121–129. https://doi.org/10.1016/j.tourman.2018.11.016
   Web of Science ®Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Academic Press.
   Google Scholar
• Dar-Nimrod, I., Ganesan, A., & MacCann, C. (2017). Coolness as a trait and its relations to the big five, self-esteem, social desirability, and action orientation. Personality and Individual Differences, 121, 1–6. https://doi.org/10.1016/j.paid.2017.09.012
   Web of Science ®Google Scholar
• Dar-Nimrod, I., Hansen, I. G., Proulx, T., Lehman, D. R., Chapman, B. P., & Duberstein, P. R. (2012). Coolness: An empirical investigation. Journal of Individual Differences, 33(3), 175–185. https://doi.org/10.1027/1614-0001/a000088
   Web of Science ®Google Scholar
• Diamantopoulos, A., & Siguaw, J. (2006). Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration. British Journal of Management, 17(4), 263–282. https://doi.org/10.1111/j.1467-8551.2006.00500.x
   Web of Science ®Google Scholar
• Fornell, C., & Bookstein, F. L. (1982). A comparative analysis of two structural equation models: LISREL and PLS applied to market data. In C. Fornell (Ed.), A second generation of multivariate analysis (pp. 289–324). Praeger.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Forrest, R. (2013). Museum atmospherics: The role of the exhibition environment in the visitor experience. Visitor Studies, 16(2), 201–216. https://doi.org/10.1080/10645578.2013.827023
   Google Scholar
• Fournier, S., & Alvarez, C. (2013). Relating badly to brands. Journal of Consumer Psychology, 23(2), 253–264. https://doi.org/10.1016/j.jcps.2013.01.004
   Web of Science ®Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Pearson.
   Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). (2nd ed.). Sage.
   Google Scholar
• Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Holt, D. B. (2004). How brands become icons: The principles of cultural branding. Harvard Business School Press.
   Google Scholar
• Huang, J., & Hsu, C. H. C. (2009). The impact of customer-to-customer interaction on cruise experience and vacation satisfaction. Journal of Travel Research, 49(1), 79–92. https://doi.org/10.1177/0047287509336466
   Web of Science ®Google Scholar
• Huang, X., Dong, P., & Mukhopadhyay, A. (2014). Proud to belong or proudly different? Lay theories determine contrasting effects of incidental pride on uniqueness seeking. Journal of Consumer Research, 41(3), 697–712. https://doi.org/10.1086/677225
   Web of Science ®Google Scholar
• Huh, C., & Vogt, C. A. (2007). Changes in residents’ attitudes toward tourism over time: A cohort analytical approach. Journal of Travel Research, 46(4), 446–455. https://doi.org/10.1177/0047287507308327
   Web of Science ®Google Scholar
• ICOM. (2020). Museums, museum professionals and COVID-19. Retrieved August 21, 2020, from https://icom.museum/en/covid-19/surveys-and-data/survey-museums-and-museum-professionals/
   Google Scholar
• Kamat, V., & Parulekar, A. A. (2007). Brand love – the precursor to loyalty [Paper presentation]. The Advertising and Consumer Psychology Conference, New Frontiers in Branding: Attitudes, Attachments, and Relationships, Santa Monica, CA, USA.
   Google Scholar
• Keh, H. T., Pang, J., & Peng, S. (2007). Understanding and measuring brand love [Paper presentation]. The Advertising and Consumer Psychology Conference, New Frontiers in Branding: Attitudes, Attachments, and Relationships, Santa Monica, CA, USA.
   Google Scholar
• Koo, D. M., & Lee, J. (2011). Inter-relationships among dominance, energetic and tense arousal, and pleasure, and differences in their impacts under online vs. offline environment. Computers in Human Behavior, 27, 1740–1750.
   Web of Science ®Google Scholar
• Kong, F., He, Q., Liu, X., Chen, X., Wang, X., & Zhao, J. (2017). Amplitude of low-frequency fluctuations during resting state differentially predicts authentic and hubristic pride. Journal of Personality, 86(2), 213–219. https://doi.org/10.1111/jopy.12306
   PubMed Web of Science ®Google Scholar
• Kotler, P. (1974). Atmospherics as a marketing tool. Journal of Retailing, 49(4), 48–64.
   Web of Science ®Google Scholar
• Kumar, A. (2010). The effect of store environment on customer evaluations and behavior toward single-brand apparel retailers (Unpublished doctoral dissertation). University of Tennessee. http://trace.tennessee.edu/utk_graddiss/816.
   Google Scholar
• Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press.
   Google Scholar
• Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.
   Google Scholar
• Leland, J. (2004). Hip, the history. Ecco.
   Google Scholar
• Lewis, M. (2008). Self-conscious emotions: Embarrassment, pride, shame, and guilt. In M. Lewis, J. M. Haviland-Jones, & L. F. Barrett (Eds.), Handbook of emotions (pp. 742–756). The Guilford Press.
   Google Scholar
• Liu, S. Q., & Mattila, A. S. (2019). Apple Pay: Coolness and embarrassment in the service encounter. International Journal of Hospitality Management, 78, 268–275. https://doi.org/10.1016/j.ijhm.2018.09.009
   Web of Science ®Google Scholar
• Loureiro, S. M. C. (2015). The role of website quality on PAD, attitude and intentions to visit and recommend island destination. International Journal of Tourism Research, 17(6), 545–554. https://doi.org/10.1002/jtr.2022
   Web of Science ®Google Scholar
• Loureiro, S. M. C. (2019). Exploring the role of atmospheric cues and authentic pride on perceived authenticity assessment of museum visitors. International Journal of Tourism Research, 21(4), 413–426. https://doi.org/10.1002/jtr.2265
   Web of Science ®Google Scholar
• Loureiro, S. M. C., Almeida, M., & Rita, P. (2013). The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context. International Journal of Hospitality Management, 35(4), 35–43. https://doi.org/10.1016/j.ijhm.2013.04.011
   Web of Science ®Google Scholar
• Loureiro, S. M. C., & Ferreira, E. M. (2018). Engaging visitors in cultural and recreational experience at museums. Anatolia, 29(4), 581–592. https://doi.org/10.1080/13032917.2018.1484378
   Web of Science ®Google Scholar
• Loureiro, S. M. C., Japutra, A., & Kwun, D. (2019). Signalling effects on symbolic status and travellers’ well-being in the luxury cruise industry. International Journal of Tourism Research, 21(5), 639–654. https://doi.org/10.1002/jtr.2287
   Web of Science ®Google Scholar
• Loureiro, S. M. C., Rita, P., & Sarmento, E. M. (2019). What is the core essence of small city boutique hotels? International Journal of Culture, Tourism and Hospitality Research, 14(1), 44–62. https://doi.org/10.1108/IJCTHR-01-2019-0007.
   Web of Science ®Google Scholar
• Loureiro, S. M. C., Stylos, N., & Bellou, V. (2020). Destination atmospheric cues as key influencers of tourists’ word-of-mouth communication: Tourist visitation at two Mediterranean capital cities. Tourism Recreation Research. https://doi.org/10.1080/02508281.2020.1782695
   Web of Science ®Google Scholar
• MacKenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct measurement and validity assessment in behavioral research: Integrating new and existing techniques. MIS Quarterly, 35(2), 293–334. https://doi.org/10.2307/23044045
   Web of Science ®Google Scholar
• Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill.
   Google Scholar
• Paolacci, G., Chandler, J., & Ipeirotis, P. G. (2010). Running experiments on Amazon Mechanical Turk. Judgment and Decision Making, 5(5), 411–419.
   Web of Science ®Google Scholar
• Parrott, W. (2001). Emotions in social psychology. Psychology Press.
   Google Scholar
• Plutchik, R. (2001). The nature of emotions: Human emotions have deep evolutionary roots, a fact that may explain their complexity and provide tools for clinical practice. American Scientist, 89(4), 344–350. https://doi.org/10.1511/2001.4.344
   Web of Science ®Google Scholar
• Presi, C., Saridakis, C., & Hartmans, S. (2014). User-generated content behaviour of the dissatisfied service customer. European Journal of Marketing, 48(9–10), 1600–1625. https://doi.org/10.1108/EJM-07-2012-0400
   Web of Science ®Google Scholar
• Read, J., Fitton, D., Cowan, B., Beale, R., Guo, Y., & Horton, M. (2011, May 7–12). Understanding and designing cool technologies for teenagers. CHI extended abstracts on human factors in computing systems, Vancouver (pp. 1567–1572).
   Google Scholar
• Richins, M. L. (1994). Valuing things: The public and private meanings of possessions. Journal of Consumer Research, 21, 504–521. https://doi.org/10.1086/209414
   Web of Science ®Google Scholar
• Robert, N., & Thatcher, J. (2009). Conceptualizing and testing formative constructs: Tutorial and annotated example. ACM Sigmis Database: The Database for Advances in Information Systems, 40(3), 9–39. https://doi.org/10.1145/1592401.1592405
   Google Scholar
• Roseman, I. J., & Smith, C. A. (2001). Appraisal theory: Overview, assumptions, varieties, controversies. In K. R. Scherer, A. Schorr, & T. Johnstone (Eds.), Appraisal processes in emotion: Theory, methods, research (pp. 3–19). Oxford University Press.
   Google Scholar
• Ruiz-Alba, J., Nazarian, A., Rodríguez-Molina, M. A., & Andreu, L. (2019). Museums visitors’ heterogeneity and experience processing. International Journal of Hospitality Management, 78, 131–141. https://doi.org/10.1016/j.ijhm.2018.12.004
   Web of Science ®Google Scholar
• Schmitt, N. (1994). Method bias: The importance of theory and measurement. Journal of Organizational Behavior, 15(5), 393–398. https://doi.org/10.1002/job.4030150504
   Web of Science ®Google Scholar
• Sheng, C., & Chen, M. (2012). A study of experience expectations of museum visitors. Tourism Management, 33(1), 53–60. https://doi.org/10.1016/j.tourman.2011.01.023
   Web of Science ®Google Scholar
• Steenkamp, J.-B. E. M., de Jong, M. G., & Baumgartner, H. (2010). Socially desirable response tendencies in survey research. Journal of Marketing Research, 47(2), 199–214. https://doi.org/10.1509/jmkr.47.2.199
   Web of Science ®Google Scholar
• Sternberg, R. J. (1986). A triangular theory of love. Psychological Review, 93(2), 119–135. https://doi.org/10.1037/0033-295X.93.2.119
   Web of Science ®Google Scholar
• Sundar, S., Tamul, D., & Wus, M. (2014). Capturing “cool”: Measures for assessing coolness of technological products. International Journal of Human-Computer Studies, 72(2), 169–180. https://doi.org/10.1016/j.ijhcs.2013.09.008
   Web of Science ®Google Scholar
• Tan, S. K., Kung, S. F., & Luh, D. B. (2013). A model of ‘creative experience’ in creative tourism. Annals of Tourism Research, 41, 153–174. https://doi.org/10.1016/j.annals.2012.12.002
   Web of Science ®Google Scholar
• Tovar, C., & Lockwood, M. (2008). Social impacts of tourism: An Australian regional case study. International Journal of Tourism Research, 10(4), 365–378. https://doi.org/10.1002/jtr.667
   Web of Science ®Google Scholar
• Tracy, J., & Robins, R. (2007). The psychological structure of pride: A tale of two facets. Journal of Personality and Social Psychology, 92(3), 506–525. https://doi.org/10.1037/0022-3514.92.3.506
   PubMed Web of Science ®Google Scholar
• Warren, C., Batra, R., Loureiro, S. M. C., & Bagozzi, R. (2019). Brand coolness. Journal of Marketing, 83(5), 36–56. https://doi.org/10.1177/0022242919857698
   Web of Science ®Google Scholar
• Warren, C., & Campbell, M. (2014). What makes things cool? How autonomy influences perceived coolness. Journal of Consumer Research, 41(2), 543–563. https://doi.org/10.1086/676680
   Web of Science ®Google Scholar
• Wetzels, M., Odekerken-Schröder, G., & van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33(1), 177–195. https://doi.org/10.2307/20650284
   Web of Science ®Google Scholar
• Wilkening, S., & Chung, J. (2009). Life stages of the museum visitor: Building engagement over a lifetime. AAM Press.
   Google Scholar
• Williams, L. A., & DeSteno, D. (2009). Pride: Adaptive social emotion or seventh sin? Psychological Science, 20(3), 284–288. https://doi.org/10.1111/j.1467-9280.2009.02292.x
   PubMed Web of Science ®Google Scholar
• Zhang, C. X., & Pearce, P. (2020). Feeling superior? National identity and humour in British castles. Tourism Recreation Research, 45(1), 30–41. https://doi.org/10.1080/02508281.2019.1632572
   Web of Science ®Google Scholar