Call Centre Karma, or How Popular Culture Learned to Stop Worrying and Love Outsourcing

References

• Antony, Mary Grace. 2013. “‘Thank You for Calling:’ Accents and Authenticity on NBC’s Outsourced.” Journal of Intercultural Communication Research 42 (2): 192–213. doi:10.1080/17475759.2013.799084.
   Google Scholar
• Artz, B. Lee. 1998. “Hegemony in Black and White: Interracial Buddy Films and the New Racism.” In Cultural Diversity and the U.S. Media, edited by Yahya R. Kamalpour, and Theresa Carilli, 67–78. Albany: SUNY Press.
   Google Scholar
• Artz, B. Lee, and Bren Ortega Murphy. 2000. Cultural Hegemony in the United States. SAGE Publications, Inc.
   Google Scholar
• Barnett, Laura. 2012. “An India tour operator's view on The Best Exotic Marigold Hotel.” The Guardian. March 5. https://www.theguardian.com/culture/2012/mar/04/tour-operator-best-exotic-marigold.
   Google Scholar
• Basi, J. K. Tina. 2009. Women, Identity and India’s Call Centre Industry: Close Calls and Hang Ups. New York: Routledge.
   Google Scholar
• Bell, Claudia. 2017. “The Best Exotic Marigold Hotel: International Retirement Migration on Film.” Ageing and Society 37: 1975–1986. doi:10.1017/S0144686X1600057X.
   Web of Science ®Google Scholar
• Bolton, Kingsley. 2013. “World Englishes and International Call Centres.” World Englishes 32 (4): 495–502. doi: 10.1111/weng.12057
   Web of Science ®Google Scholar
• Bride and Prejudice. Written by Paul Mayeda Berges and Gurinder Chadha. Directed by Gurindher Chadha. Pathé Pictures International 2004.
   Google Scholar
• Brown, Wendy. 2006. “American Nightmare: Neoliberalism, Neoconservatism, and De-Democratization.” Political Theory 34 (6): 690–714. doi: 10.1177/0090591706293016
   Web of Science ®Google Scholar
• Desai, Vishakha N. 2012. “After ‘Initial Assault on the Senses’ the Real India Lingers in ‘Best Exotic Marigold Hotel.” Asia Society, June 6. https://asiasociety.org/blog/asia/after-initial-assault-senses-real-india-lingers-best-exotic-marigold-hotel.
   Google Scholar
• Dolan, Josephine. 2016. “‘Old Age’ Films: Golden Retirement, Dispossession and Disturbance.” Journal of British Cinema and Television 13 (4): 571–589. doi:10.3366/jbctv.2016.0341.
   Web of Science ®Google Scholar
• Ganti, Tejaswini, et al. 2002. “‘And yet my Heart is Still Indian’: The Bombay Film Industry and the (H)Indianization of Hollywood.” In Media Worlds: Anthropology on New Terrain, edited by Faye D. Ginsburg, 281–300. University of California Press.
   Google Scholar
• Graves, Shannon, British Beyer, Scout Easley, and Arah Cho. 2017. “Young Adults’ Acceptance of Interracial Relationships on Television.” Pepperdine Journal of Communication Research 5 (4): 8–20.
   Google Scholar
• Halsall, Robert. 2009. “The Discourse of Corporate Cosmopolitanism.” British Journal of Management 20: S136–S148. doi: 10.1111/j.1467-8551.2008.00637.x
   Web of Science ®Google Scholar
• Hughey, Mathew W. 2010. “The White Saviour Film and Reviewers’ Reception.” Symbolic Interaction 33 (3): 475–496. doi: 10.1525/si.2010.33.3.475
   Web of Science ®Google Scholar
• Khanwalkar, Seema. 2013. “Branding National Issues: India and the Branding Bandwagon.” Social Semiotics 23 (4): 517–522. doi: 10.1080/10350330.2013.799007
   Web of Science ®Google Scholar
• Legg, Stephen, and Srila Roy. 2013. “Neo-liberalism, Postcolonialism and Hetero-Sovereignties: Emergent Sexual Formations in Contemporary India.” Interventions 15 (4): 461–473. doi: 10.1080/1369801X.2013.849416
   Web of Science ®Google Scholar
• Mahmud, Tayyab. 2013. “Debt and Discipline: Neoliberal Economy and the Working Class.” Kentucky Law Journal 101 (1): 1–52.
   Google Scholar
• Mankekar, Purnima. 2013. “‘We are Like This Only’: Aspiration, Jugaad, and Love in Enterprise Culture.” In Enterprise Culture in Neoliberal India: Studies in Youth, Class, Work and Media, edited by Nandini Gooptu, 27–41.
   Google Scholar
• Merolla, Jennifer, Laura B. Stephenson, Carole J. Wilson, and Elizabeth J. Zechmeister. 2005. “Globalization, Globalizacion, Globalisation: Public Opinion and NAFTA.” Law and Business Review of the Americas 11: 573–596.
   Google Scholar
• Moggach, Deborah. 2004. These Foolish Things. Chattus & Windus.
   Google Scholar
• Mumbai Calling: Season One. Written by Sanjeev Bhaskar, Simon Blackwell, Nitin Ganatra and Allan McKeown, directed by Kabir Akhtar and Stojan Petrov, 2009.
   Google Scholar
• Oh, David C., and Otamayo O. Banjo. 2012. “Outsourcing Postracialism: Voicing Neoliberal Multiculturalism in Outsourced.” Communication Theory 22: 449–470. doi: 10.1111/j.1468-2885.2012.01414.x
   Web of Science ®Google Scholar
• Outsourced. Directed by John Jeffcoat. Shadow Catcher Entertainment, 2006.
   Google Scholar
• Outsourced: The Complete Series. NBC 2012.
   Google Scholar
• Overby, Stephanie. 2010. “NBC’s Outsourced: Separating Fact from Comedy.” Computerworld Sept. 23. https://www.computerworld.com/article/2515833/nbc-s-outsourced–separating-fact-from-comedy.html.
   Google Scholar
• The Best Exotic Marigold Hotel. Directed by John Madden. Fox Searchlight Pictures, 2011.
   Google Scholar
• The Other End of the Line. Directed by James Dodson. Adlabs, Hyde Park Entertainment and Metro-Goldwyn-Mayer, 2008.
   Google Scholar
• The Second Best Exotic Marigold Hotel. Directed by John Madden. Fox Searchlight Pictures, 2015.
   Google Scholar
• Shohat, Ella, and Robert Stam. 1994. Unthinking Eurocentrism: Multiculturalism and the Media. Routledge.
   Google Scholar
• Shome, Raka. 2006. “Thinking Through the Diaspora: Call Centers, India, and a New Politics of Hybridity.” International Journal of Cultural Studies 9 (1): 105–124. doi:10.1177/1367877906061167.
   Google Scholar
• Slumdog Millionaire. Directed by Danny Boxle. Fox Searchlight Pictures, 2008.
   Google Scholar
• Sunaina, Maira. 2007. “Indo-Chic: Late Capitalist Orientalism and Imperial Culture.” In Alien Encounters: Popular Culture in Asian America, edited by Thuy Linh Nguyen Tu, and Mimi Thi Nguyen, 221–246. Duke University Press.
   Google Scholar
• Vera, Hernan, and Andrew M. Gordon. 2003. Screen Saviours: Hollywood Fictions of Whiteness. Rowman & Littlefield Publishers.
   Google Scholar