Change and Management of Complex Services: The Ethno-narrative Form to Support Good Living and Working Together

REFERENCES

• Alvesson, M., & Sköldberg, K. (2000). Reflexive methodology: New vistas for qualitative research. London, UK: Sage.
   Google Scholar
• Barus-Michel, J., Enriquez, E., & Lévy, A. (2003). Vocabulaire de psychosociologie. Paris, France: Edition érès (Tr. It Dizionario di psicosociologia [Dictionary of psychology]. Milan, Italy: Raffaello Cortina Editore, 2005).
   Google Scholar
• Boje, D. (2001). Narrative methods for organizational and communication research. London, UK: Sage.
   Google Scholar
• Boud, D. (2001). Using journal writing to enhance reflective practice. New Directions for Adult and Continuing Education, 90, 9–17.
   Google Scholar
• Cassell, C., Bishop, V., Symon, G., Johnson, P., & Buehring, A. (2009). Learning to be a qualitative management researcher. Management Learning, 40(5), 513–533.
   Web of Science ®Google Scholar
• Contu, A., & Willmott, H. (2003). Re-embedding situatedness: The importance of power relations in learning theory. Organization Science, 14, 283–296.
   Web of Science ®Google Scholar
• Cunliffe, A. L. (2002). Reflexive dialogical practice in management learning. Management Learning, 33 (1), 35–61.
   Web of Science ®Google Scholar
• Cunliffe, A. L. (2003). Reflexive inquiry in organizational research: Questions and possibilities. Human Relations, 56(8), 983–1003.
   Web of Science ®Google Scholar
• Cunliffe, A. L., & Easterby-Smith, M. (2004). From reflection to practical reflexivity: Experiential learning as lived experience. In M. Reynolds, & R. Vince (Eds.), Organizing reflection (pp. 30–46). Aldershot, UK: Ashgate.
   Google Scholar
• Czarniawska-Joerges, B. (1992). Exploring complex organizations. A cultural perspective. Newbury Park, CA: Sage.
   Google Scholar
• Down, S., & Reveley, J. (2009). Between narration and interaction: Situating first-line supervisor identity work. Human Relations, 62(3), 379–401.
   Web of Science ®Google Scholar
• Emirbayer, M., & Mische, A. (1998). What is agency? American Journal of Sociology, 103(4), 962–1023.
   Web of Science ®Google Scholar
• Flory, M., & Iglesias, O. (2010). Once upon a time. The role of rhetoric and narratives in management research and practice. Journal of Organizational Change Management, 23(2), 113–119.
   Web of Science ®Google Scholar
• Gherardi, S. (2000). Practice-based theorizing on learning and knowing in organizations. Organization, 7(2), 211–223.
   Web of Science ®Google Scholar
• Gherardi, S. (2008). Situated knowledge and situated action. In D. Barry, & H. Hansen (Eds.), The SAGE handbook of new approaches in management and organization (pp. 516–525). London, UK: Sage.
   Google Scholar
• Gorli, M., Kaneklin, C., & Scaratti, G. (2012). A multi-method approach for looking inside healthcare practices. Qualitative Research in Organizations and Management: An International Journal, 7(3), 290–307.
   Google Scholar
• Gozzoli, C. (2016). Living and working together in organizations: Traces and ways. World Futures, 72(5–6), 222–233.
   Google Scholar
• Gozzoli, C., Frascaroli, D., D'Angelo, C., & Licari, G. (2014). Connecting personal history and organizational context: Suggestions for developing educational programs for youth soccer coaches. World Futures, 70(2), 140–156.
   Google Scholar
• Hansen, H. (2006). The ethnonarrative approach. Human Relations, 59(8), 1049–1075.
   Web of Science ®Google Scholar
• Hong, J. F. L., & O, F. K. H. (2009). Conflicting identities and power between communities of practice: The case of IT outsourcing. Management Learning, 40(3), 311–326.
   Web of Science ®Google Scholar
• Kakavelakis, K., & Edwards, T. (2012). Situated learning theory and agentic orientation. Management Learning, 43(5), 475–494.
   Web of Science ®Google Scholar
• Kaneklin, C., Piccardo, C., & Scaratti, G. (2010). La ricerca azione. Cambiare per conoscere nei contesti organizzativi [Action Research: Change for producing knowledge in organizational contexts]. Milan, Italy: Cortina.
   Google Scholar
• Lave, J., & Wenger, E. (1991). Situated learning. Cambridge, UK: Cambridge University Press.
   Google Scholar
• Macpherson, A., & Clark, B. (2009). Islands of practice: Conflict and a lack of “community” in situated learning. Management Learning, 40(5), 551–568.
   Web of Science ®Google Scholar
• Michelot, C. (2003). “Demand.” In J. Barus-Michel, E. Enriquez, & A. Lévy (Eds.), Vocabulaire de psychosociologie [Dictionary of Psychosociology]. Paris: Edition érès.
   Google Scholar
• Mutch, A., Delbridge, R., & Ventresca, M. (2006). Situating organizational action: The relational sociology of organizations. Organization, 13(5), 607–625.
   Web of Science ®Google Scholar
• Pedler, M. (1997). Action learning in practice (3rd ed.). Aldershot, UK: Gower.
   Google Scholar
• Reason, P., & Bradbury, H. (2001). Action research. London, UK: Sage.
   Google Scholar
• Reynolds, M., & Vince, R. (2004). Organizing reflection: An introduction. In M. Reynolds, & R. Vince (Eds.), Organizing reflection. London, UK: Ashgate.
   Google Scholar
• Reynolds, M., & Vince, R. (2007). Experiential learning and management education. New York, NY: Oxford University Press.
   Google Scholar
• Richardson, L., & St. Pierre, E. A. (2005). Writing: A method of inquiry. In N. Denzin, & I. Lincoln (Eds.), Handbook of qualitative research. London, UK: Sage.
   Google Scholar
• Schatzki, T. R., Knorr Cetina, K., & von Savigny, E. (2004). The practice turn in contemporary theory. London, UK: Routledge.
   Google Scholar
• Schön, D. (1983). The reflective practitioner. New York, NY: Basic Books.
   Google Scholar
• Shotter, J. (1993). Conversational realities: Constructing life through language. London, UK: Sage.
   Google Scholar
• Shotter, J. (2006). Thinking from within: An argument for “withness”-thinking. Organization Studies, 27(4), 585–604.
   Web of Science ®Google Scholar
• Shotter, J. (2008). Dialogism and polyphony in organizing theorizing in organization studies: Action guiding anticipations and the continuous creation of novelty. Organization Studies, 29(4), 501–524.
   Web of Science ®Google Scholar
• Shotter, J. (2010). Situated dialogic action research disclosing “beginnings” for innovative change in organizations. Organizational Research Methods, 13(2), 268–285.
   Web of Science ®Google Scholar
• Shotter, J., & Cunliffe, A. L. (2003). Managers as practical authors: Everyday conversations for action. In D. Holman, and R. Thorpe (Eds.), Management and language: The manager as a practical author (pp. 15–37). London, UK: Sage.
   Google Scholar
• Weick, K. E., & Sutcliffe, K. M. (2007). Managing the unexpected. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Zucchermaglio, C., & Alby, F. (2006). Psicologia culturale delle organizzazioni [Cultural Psychology of organizations]. Carocci.
   Google Scholar