References
- Davis , S. and Albright , T. 2004 . An investigation of the effect of the balanced scorecard implementation on financial performance . Management Accounting Research , 15 ( 2 ) : 135 – 153 .
- Gruca , T. S. and Nath , D. 1994 . The impact of marketing on hospital performance . Journal of Hospital Marking , 2 : 316 – 351 .
- Hansen , P. M. , Peters , D. H. , Niayesh , H. , Singh , L. P. , Dwievedi , V. and Burnham , G. 2008 . Measuring and managing progress in the establishment of basic health services: The Afghanistan Health Sector Balanced Scorecard . International Journal of Health Planning and Management , 23 : 107 – 117 .
- Ittner , C. D. and Larcke , D. F. 1998 . Innovations in performance measurement: Treads and research implications . Journal of Management Accounting Research , 12 : 205 – 238 .
- Kaplan , R. S. and Norton , D. P. 1993 . Putting the balanced scorecard to work . Harvard Business Review , 71 : 139 – 144 .
- Kaplan , R. S. and Norton , D. P. 2001 . Transforming the balanced scorecard from performance measurement to strategic management: Part I . Accounting Horizons , 15 : 87 – 104 .
- Lee , A. H.I. , Chen , W. C. and Chang , C. J. 2008 . A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan . Expert Systems with Applications , 34 : 96 – 107 .
- McKee, M., Healy, J., Edwards, N., & Harrison, A. (2002). Pressures for change. In M. McKee & J. Healy (Eds.), Hospitals in changing Europe (pp. 36–58). World Health Organization (WHO): European Observatory on Health Care Systems Series. Philadelphia: Open University Press.
- Meliones , J. N. , Ballard , R. , Liekweg , R. and Burton , W. 2001 . No mission, no margin . Journal of Health Care Finance , 27 : 21 – 29 .
- Murphy , M. K. , Black , N. A. and Lamping , D. L. 1998 . Consensus development methods, and their use in clinical guideline development . Health Technology Assessment , 2 ( 1 ) : 1 – 8 .
- Phillips , P. A. 2007 . The balanced scorecard and strategic control: A hotel case study analysis . The Service Industries Journal , 27 ( 6 ) : 731 – 746 .
- Thakkar , J. , Deshmukh , S. G. , Gupta , A. D. and Shankar , R. 2007 . Development of a balanced scorecard: An integrated approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP) . International Journal of Productivity and Performance Management , 56 ( 1 ) : 25 – 59 .
- Veillard , J. , Champagne , F. , Klazinga , N. , Kazandjian , V. , Arah , O. A. and Guisset , A. L. 2005 . A performance assessment framework for hospitals: The WHO regional office for Europe PATH project . International Journal of Quality in Health Care , 17 : 74 – 87 .
- Williams , F. P. , D'Souza , D. E. , Rosenfeldt , M. E. and Kassaee , M. 1995 . Manufacturing strategy, business strategy and firm performance in a mature industry . Journal of Operations Management , 13 : 19 – 33 .
- Willis , C. D. , Stoelwinder , J. U. and Cameron , P. A. 2008 . Interpreting process indicators in trauma care: Construct validity versus confounding by indication . International Journal of Quality in Health Care , 20 : 1 – 8 .
- Wu , C. T. , Tsai , H. T. , Shih , M. H. and Fu , H. H. 2010 . Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale . The Service Industries Journal , 30 ( 3 ) : 449 – 462 .
- Yin , R. K. 1994 . Case study research: Design and methods , Thousand Oaks , CA : Sage Publications .